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Shangri-La enhances hygiene protocols under ‘Shangri-La Cares’ commitment
Shangri-La Group is introducing the Shangri-La Cares commitment, which elevates its already rigorous hygiene and safety protocols for all properties worldwide.
As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the Covid-19 pandemic.
Shangri-La Cares reinforces the group’s commitment to caring for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts.
“The health and safety of our colleagues and guests is of utmost priority. At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience. We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people,” chief executive Lim Beng Chee was quoted in a statement, as saying.
“To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter.”
Shangri-La Group has rolled out a pilot programme at select hotels, which have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation.
All new procedures and protocols form the cornerstone of an ongoing commitment which is now being introduced globally to ensure guests have complete confidence and peace of mind during their stay.
Enhanced protocols and procedures
Shangri-La has followed recommendations laid out by the World Health Organisation or more stringent local directives where appropriate, to ensure its operational protocols are comprehensive.
Concrete measures have been adopted at all hotels and resorts to combat the risk of Covid-19 so that guests can feel safe when staying at or visiting its properties.
These protocols include:
- Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels
- Use of medical grade sanitisers and disinfectants which are approved by the United States Environmental Protection Agency
- Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality
- Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices
Enabling people
Caring for people is the bedrock of Shangri-La’s service value.
To reinforce the strong culture of health and safety, the group has enhanced training, learning and development resources for staff on essential preparatory and prevention measures. This includes direction on cleaning and sanitisation frequency, ultimately enabling them to better serve guests and safeguard their own well-being.
This training is certified by long-term partner and global hygiene solutions provider, Diversey. As a leading global hygiene and cleaning company, Diversey specialises in developing cleaning and hygiene technologies across industry sectors, such as health care, hospitality, retail and food services.
Staff will also be equipped with personal protective equipment where necessary.
Shangri-La will continue to build awareness on sanitation standards, as well as developing programmes for colleagues on stringent personal hygiene practices to ensure a safe work environment.
Elevating standards
As the situation continues to evolve, Shangri-La has been reviewing and elevating its standards and practices to prepare for a “new normal”. This includes enhanced operational guidance, safety and sanitation protocols on infection prevention and outbreak readiness programmes that are developed in close cooperation with Diversey.
The group has rigorous processes in place to verify the effectiveness of cleaning and disinfection protocols and will monitor compliance with regular inspections and reporting tools. These measures will be updated based on the local requirements to ensure they meet evolving customer needs and expectations.
In Maldives, Shangri-La Group runs Shangri-La’s Villingili Resort & Spa Maldives in the southernmost Addu atoll, and the Hotel Jen Male, Maldives in the country’s capital.
A private hideaway, in a world of its own, Shangri-La’s Villingili Resort & Spa is the perfect setting for couples, with its secluded location as part of the Maldives southernmost atoll.
For the ultimate luxury experience, Villa Muthee, is the epitome of tropical refinement. The presidential villa nestles in its own luxurious environment with its private walkway entrance, a spacious deck with a private infinity pool and direct access to the ocean, a separate living room, yoga pavilion and even its own spa treatment room to let guests relax without leaving the villa.
Beyond Villa Muthee, the resort offers an extensive choice of accommodation, such as the unique Tree House Villas, Perched on stilts among the emerald green treetops, the villas offer intimate settings with marvellous views of the ocean and a large deck with its own private infinity pool. For true ocean lovers, the Water Villas, positioned over the lagoon, offer the perfect seascape for those who cannot resist slipping into the aquamarine waters teeming with tropical marine life. These open and airy villas come with overwater hammocks for languorous lounging.
The resort offers many options for water adventurers, such as turtle-quest snorkelling, diving to a unique shipwreck site, surfing with half a dozen great wave setups or parasailing for a bird’s eye view of the island. Tropical ‘havenists’ will also find their own piece of paradise in the unique flora and fauna that can be explored while cycling around Villingili’s jungle and coastal pathways or while playing on the only golf course in the Maldives. Couples can also enjoy a range of cultural experiences like no other in the Maldives, with guided tours of the neighbouring islands of Addu atoll, visits to the local farms and samplings of Maldivian cuisine.
The brightest gem in the sparkling waters of the Indian Ocean, Villingili island is a haven for those seeking true romance. As if it was meant to be, the resort is located in the heart-shaped Addu atoll, just a five-minute boat ride away from Gan International Airport.
The only international business hotel in the Maldives, Hotel Jen Male Maldives by Shangri-La is ideally located in the commercial and administrative district of capital Male, making it the preferred stay for business travellers and transit passengers.
The 14-storey building is the tallest hotel in the capital, and offers 114 rooms, including a Deluxe Suite. The three food and beverage outlets include a grab and go cafe, an all-day dining restaurant, and a rooftop restaurant overlooking an infinity swimming pool.
Hotel Jen also houses two meeting rooms and a ballroom, which offers the perfect setting for prestigious social events and large conferences, as well as a 24-hour gym and the famous Aristo Spa where guests can indulge in a massage to wind down the day.
Kuredhivaru Resort & Spa has introduced a series of guest experiences scheduled from May to July 2026, combining wellness, cultural activities, dining and entertainment across the island.
The programme is structured to offer a mix of daytime and evening activities, with each month featuring a different focus aligned with seasonal events and international observances.
In May, the programme begins with Full Moon Celebrations on 1 May 2026, including beachside dining alongside yoga and sound healing sessions. This is followed by Mother’s Day on 10 May 2026, with activities such as a Mother and Daughter Retreat and spa experiences designed for shared participation.
Later in the month, World Whisky Day on 16 May 2026 will be marked with a single malt tasting session. Activities for younger guests will include a Kids Fashion and Talent Show, providing a platform for participation and entertainment.
In June, the focus shifts towards wellness and cultural engagement. Global Wellness Day on 13 June 2026 will include guided sessions and ocean-based activities. The Dragon Boat Festival on 21 June 2026 will be marked with a themed dining experience.
The resort will also host World Cup live screenings throughout June and July, creating a social viewing environment for guests. International Yoga Day on 21 June 2026 will be observed with a sunrise beach session.
In July, World Chocolate Day on 7 July 2026 will be marked with themed culinary experiences. Maldives Independence Day on 26 July 2026 will be observed through a Maldivian night buffet and Boduberu performances.
Full Moon Night will return on 29 July 2026 with beach dining and wellness sessions, while the Sun and Splash Pool Party on 22 July 2026 will bring together music, dining and poolside activities.
Through this three-month programme, Kuredhivaru Resort & Spa is offering a mix of wellness, cultural and social experiences designed to provide guests with a range of activities during their stay.
Le Méridien Maldives Resort & Spa has introduced its Family Fun Summer package, aimed at families seeking a longer island stay built around shared activities, dining and accommodation benefits. The offer is available for booking until 15 June 2026, for stays through to 20 December 2026, with a minimum stay of four nights.
Located in Lhaviyani Atoll, the resort is set within a lagoon environment and is positioning the package around a combination of family-oriented experiences and flexible daily programming. The property incorporates eco-conscious design elements alongside its natural island setting, with activities structured across both recreation and relaxation.
The Family Fun Summer package is designed for two adults and two children aged 12 and below. It includes full board dining with daily breakfast, lunch and dinner across selected venues, while children in this age group stay and dine free of charge. Guests also receive a USD 150 resort credit per stay, which can be used across dining outlets and Explore Spa by Le Méridien.
Daily watersports such as kayaking, paddleboarding and snorkelling are included, alongside a programme of activities that varies each day. These include yoga, Pilates, beach volleyball, scavenger hunts and live entertainment. Younger guests have access to the Le Méridien Family Kids Hub, which offers structured activities, outdoor play areas and a dedicated toddler space.
Additional experiences include access to the Marine Conservation Hub, where guests can engage with the resident marine biologist, and guided tours of the resort’s hydroponic garden through The Greenhouse Tour. The Waves Fitness Centre is also available, offering programmes for different fitness levels, while the in-villa minibar is replenished daily with non-alcoholic beverages and snacks.
For children, the Kids Hub programme includes themed activity days focused on subjects such as marine life and local culture, alongside workshops, games and evening experiences including a children’s camping activity with stargazing and group activities.
Families can also take part in marine-based activities including snorkelling, lagoon exploration and excursions such as dolphin and turtle trips. Creative sessions, including painting, are also part of the activity offering.
Through the Good Travel with Marriott Bonvoy programme, the resort offers a Family Foraging experience in its hydroponic garden, where guests can take part in harvesting produce with the resident horticulturalist before using the ingredients in cooking sessions.
The resort’s dining outlets include a range of options, from Mediterranean-style lunches at Riviera to beachside dining at Velaa Bar + Grill. Le Scoop, the resort’s gelato outlet, offers a selection of flavours including options using locally sourced ingredients.
For adults, La Vie provides an adults-only bar environment, with views over the Indian Ocean, a private pool and a selection of beverages and light dishes.
Le Méridien Maldives Resort & Spa features 134 villas across beach and overwater categories, including two-bedroom options designed for families and groups. These include Beach Villas with direct access to the shoreline and Overwater Villas with lagoon access. Some villas also include private pools.
For larger groups, the three-bedroom Thilamaafushi Beach Villa accommodates up to six adults and three children, with indoor and outdoor living spaces, a private beach area, swimming pool and jacuzzi.
Through the Family Fun Summer package, Le Méridien Maldives Resort & Spa is positioning its offer within the family and multigenerational travel segment, combining accommodation, dining and activity-based experiences within an island setting.
As multigenerational travel continues to influence the luxury hospitality sector, JW Marriott Maldives Resort & Spa has reintroduced its Family Fun Summer programme, aimed at families seeking more time together through a combination of accommodation, activities and dining benefits.
Built around the brand’s “Stay in the Moment” philosophy, the programme includes a USD 300 resort credit that can be used across dining, spa and recreational experiences, allowing different generations to shape their stay according to their interests.
At the centre of the offer are the resort’s Overwater Duplex Villas and Two-Bedroom Duplex Beach Villas with Pool, which are designed to accommodate multigenerational travel through larger layouts and private space. These villas are supported by Thakuru service and complimentary bicycles, giving guests flexibility in how they move around and experience the island.
Beyond the villa, the programme includes a range of activities intended to support family engagement and shared experiences. Younger guests have access to the Family by JW™ Little Griffins Kids’ Club, one of the larger children’s clubs in the Maldives, with more than 100 programmes focused on play and discovery. Families can also take part in culinary classes at the JW Garden, where the resort offers a farm-to-table experience linked to the natural setting of the island.
Mohit Dembla, General Manager of JW Marriott Maldives Resort & Spa, said the programme responds to changing guest expectations around luxury travel.
“Today’s luxury traveller isn’t just seeking a beautiful destination, they’re seeking time,” he said. “Time together, time to be present, time away from the noise. ‘Family Fun Summer’ is our answer to that, a sanctuary where every generation finds something meaningful.”
The Family Fun Summer package includes the USD 300 resort credit, which can be used for spa treatments, dining or island activities. It also includes daily breakfast, as well as three-course lunches and dinners for two adults and children under 12 at selected venues. Families will also receive a floating breakfast served in the privacy of their villa.
In addition, the package offers 60 per cent savings on dining at the resort’s signature restaurants, Hashi and Shio. Other inclusions include Thakuru service, complimentary use of non-motorised watersports equipment, and private bicycles for island use. The package also includes a 30-minute photography session and one printed photograph as a keepsake.
Through the relaunch of Family Fun Summer, JW Marriott Maldives Resort & Spa is positioning itself within the growing multigenerational travel segment, combining larger villa accommodation with dining, leisure and family-focused experiences.
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