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Eleanor helps over 30 Maldives hotels elevate guest services

Eleanor has been named as one of the top 10 concierge software providers globally.
Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.
“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.
“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.
Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”
Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.
“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.
To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.
Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.
Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.
For more information, visit www.eleanorapp.com.
Featured
Barceló Nasandhura celebrates World Chocolate Day with sweet surprises in Malé

This July, Barceló Nasandhura is offering guests a taste of the sweeter side of life through a series of limited-time dessert experiences in the heart of Malé.
In celebration of World Chocolate Day, the hotel hosted a Chocolate Indulgence Station in the Nasandhura Lobby on 7th July. Held from 4:00 PM to 8:00 PM, the event featured handcrafted chocolate desserts and tastings led by Head Pastry Chef Mohammed, a certified Continental Judge in Pastry Arts. The occasion attracted a delightful mix of in-house guests and walk-in visitors, who also enjoyed a specially curated photo setup and the opportunity to purchase exclusive, limited-edition treats.
Additionally, from 4th to 7th July, a dedicated Chocolate Dessert Station was presented at the Oivaru dinner buffet, located on the hotel’s third floor, offering a decadent addition to the evening dining experience.
To conclude the month’s celebrations, guests will be able to enjoy a 10% discount on all ice creams at Alimas Coffee Lounge from 20th to 26th July. Featuring house-made flavours, this offering provides the ideal way to cool off and indulge during the warm island afternoons.
Featured
Dive into sustainable luxury at Coco Palm Dhuni Kolhu, Baa Atoll

Surrounded by flourishing reefs and pristine islands with the whitest of soft sands and crystal-clear waters, Coco Collection – a leading resort brand in the Maldives – invites guests to delve into the extraordinary underwater world of Coco Palm Dhuni Kolhu.
Nestled within the crown jewel of the Maldives, the Baa Atoll UNESCO Biosphere Reserve, Coco Palm Dhuni Kolhu is renowned for its commitment to everyday sustainability. Setting the standard for sustainable luxury, the resort has once again been recognised as the Maldives’ Leading Green Resort 2025, marking its third consecutive win at the prestigious World Travel Awards.
While the resort continues its efforts to protect and preserve a thriving marine ecosystem, it also encourages guests to immerse themselves in a range of signature marine experiences, all guided by resident Marine Educator Rosalie Bailie and supported by its long-standing partnership with the Olive Ridley Project.
The signature marine experiences include:
- Guided Snorkelling – Guests may explore the house reef or venture to nearby coral gardens with expert guides. These excursions cater to all skill levels and often include sightings of green sea turtles, parrotfish, and, depending on the season, manta rays and eagle rays. Guests may also encounter hawksbill turtles grazing on coral at nearby turtle points.
- Coral Planting & Restoration Workshop – Conscious travellers are invited to participate in meaningful conservation work through coral planting. With the guidance of the Marine Educator, guests can affix coral fragments onto reef frames which are then placed on the seabed, helping to regenerate damaged reefs and enhance marine biodiversity.
- Discover Scuba Diving – From beginners to advanced divers, the island provides access to over 30 dive sites across the region, led by certified PADI instructors. Guests may dive among coral pinnacles, explore historic wrecks, and visit iconic spots such as Hanifaru Bay, famous for sightings of manta rays and whale sharks.
- ORP Marine Turtle Rescue Centre Tour – Home to the Maldives’ first fully equipped, veterinary-run sea turtle rescue centre, Coco Palm Dhuni Kolhu offers guests the chance to engage with rescued turtles recovering from injuries or entanglements. Through this partnership with the Olive Ridley Project, guests can feed turtles, learn about conservation challenges, adopt a turtle, and contribute to protecting this endangered species.
- Night Snorkelling – For a truly unique underwater adventure, the resort offers night snorkelling excursions led by the Marine Educator. As the reef transforms after sunset, guests will discover a different side of marine life, spotting lionfish, resting parrotfish, and other nocturnal sea creatures illuminated by torchlight.
Located in one of the world’s most spectacular hubs of marine biodiversity, Coco Palm Dhuni Kolhu promises an unforgettable escape. With the Discover Coco offers, travellers can enjoy 35% savings on their villa stay, making it the perfect time to plan an extraordinary Maldivian getaway.
Featured
Timeless romance awaits at award-winning Coco Bodu Hithi

Nestled in the heart of the Malé Atoll, the Maldivian-owned resort Coco Bodu Hithi warmly welcomes couples to embrace romance and tranquillity this summer in one of the world’s most idyllic island getaways.
Far removed from the bustle of city life, Coco Bodu Hithi serves as a sanctuary where intimacy, nature, and luxury coexist in perfect harmony. Designed for couples in search of meaningful moments, the island offers a captivating escape – from peaceful barefoot strolls and shared experiences to thrilling adventures.
Recently named the Indian Ocean’s Most Romantic Resort at the 2025 World Travel Awards for the third consecutive year, Coco Bodu Hithi artfully blends modern comforts with traditional Maldivian charm. The resort boasts 98 expansive villas, each offering direct access to either the beach or lagoon. Thoughtfully designed to ensure privacy and relaxation, every villa promises a sense of seclusion and serenity.
Amongst the resort’s most celebrated accommodations are the Beach Villa with Pool and the iconic Coco Residence, both of which offer sweeping, uninterrupted views of the Indian Ocean. These settings provide a picture-perfect backdrop for couples to reconnect, with each moment shaped by a spirit of warm island hospitality that is both personal and unmistakably Maldivian.
Honoured as the Best Service Resort at the Condé Nast Johansens Awards for Excellence 2025, Coco Bodu Hithi presents a carefully curated selection of personalised romantic experiences. Guests may begin the day with a floating breakfast in their private pool, enjoy a five-course candlelit dinner beneath the stars at Pergola, or embark on a serene sunset cruise – each moment tailored to celebrate connection in the most memorable ways.
Celebrated by Weddings & Honeymoons magazine as one of the Top 50 Honeymoon Resorts in the World, Coco Bodu Hithi offers an exquisite backdrop for couples to honour their love. The thoughtfully designed Forever Yours Package delivers a romantic destination wedding experience in the Maldives, with a dedicated team attending to every detail. The package seamlessly blends the island’s natural beauty with traditional elements, all personalised to reflect the couple’s unique story, style, and preferences.
With its heartfelt hospitality, refined elegance, and awe-inspiring surroundings, Coco Bodu Hithi offers the ideal setting to begin a new chapter of togetherness – a private Maldivian paradise where timeless romance truly comes to life.
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