LUX* Maldives launches “Staging LUX* Shining – The LUX* Leadership Program”.
Maldives Promotion House – The LUX* Training Academy, Maldives launched “STAGING LUX* SHINING – The LUX* Leadership Program”. The program is aimed at developing key Team Members within the company, and preparing them for higher responsibilities through effective coaching, guidance and introduction to the various practical concepts that will help them to achieve their goal of becoming future leaders. This is LUX* Maldives first batch of Leadership Training and the resort’s management look forward to bringing the program to more Team Members within and outside of LUX* Resorts in the near future. This first batch has 47 Team Members and they comprise of two groups. One group will go through a ‘Supervisors Development Program’ and the second group will go through a ‘Managers Development Program’.
The ‘Supervisors Development Program’ will be conducted over a period of six months. Team Members will go through various management modules and experience solving practical issues to understand and apply these skills and ideas in their working environment. The ‘Managers Development Program’ will be conducted over a period of five months and modules are designed to facilitate understanding the contemporary ways and techniques of managing teams while always maintaining an excellent service mindset. Both programs are very practical and will make Team Members understand the best practices from around the world.
As the program progresses; selected Team Members will also be given the opportunity to undergo Cross Exposure Training internally to enhance their operational experience. They will also attend and complete Short Intensive Courses conducted by the Faculty of Hospitality and Tourism Studies in Male. Each Team Member will be assigned a mentor who will either be an EXCOM Member of the resort or a Head of Department. Continuous coaching and feedback will be an integral part of the program to ensure that the Team Members are able to maximize learning during the program. Graduation ceremony of these two programs is being planned for May 2013 and it will be a truly memorable event.
In July 2012 The LUX* Training Academy, Mauritius concluded this program for LUX* Resorts in Mauritius comprising of 62 Team Members. During the closing ceremony the CEO of LUX* Resorts Paul Jones said; “As you rise and take on more responsibility, your actions will inspire others to do their best. As you lead with trust and integrity, you will bring out the best in every Team Member and take your people to the level they ought to be”. The Training Academy will work towards the same positive effect from the program at LUX* Maldives.
“The heart of our business is people and we will continue serving the industry by developing young talents both Maldivian and expatriates” said the General Manager of LUX* Maldives, Dominik Ruhl during the opening ceremony.
This launch event was attended by the LUX* Resorts Group Human Resources Manager Nicolas Autrey and Group Training Academy Manager Smita Modak.
In addition to this program, LUX* Maldives continues to educate its Team Members on building a superior service culture in partnership with the Founder of Up Your Service College – Ron Kaufman. “Here at LUX* Maldives, every day is an exciting day for our Team Members in the process of Learning and Development and our Team Members are keen to be the best of the best” Director of Training, Development and Quality Assurance, Hussain Afeef said.
LUX* Maldives also have a partnership with the Faculty of Hospitality and Tourism Studies in Malé to run an Apprenticeship Program for fresh school graduates which is run and managed by the LUX* Training Academy, Maldives. Last September eight Housekeeping Trainees successfully completed the program. In December, fifteen new hires as Apprentices and will be trained under the Faculty of Hospitality and Tourism Studies Certificate III in F&B Service and Front Office Operation.
“We can have the best product and best processes, but if our people are not developed, it will be hard for us to compete and lead in the Market. This is key to our business and we will continue our focus on developing Team Members at LUX* Maldives for many years to come” Dominik Ruhl – General Manager of LUX* Maldives said.