Hilton Maldives to Cater Booming Chinese Tourists

Maldives Promotion House – Hilton Maldives Iru Fushi is joining Hilton Huanying, a tailored experience for Chinese travelers. Hilton Huanying takes its name from the Chinese word for “welcome,” and extends authentic experiences with amenities, service standards and dedicated Hilton Team Member training.

Full implementation of this program in Iru Fushi is due to begin next month.  This is being supported by five Chinese team members, working in different departments across the resort (Resort Hosts, who meet and take care of the guests; Service Coordinator who assists making arrangements for guests; a chef and a dive instructor) to ensure that Chinese guests are welcomed and feel at home wherever they are.  Likewise, the resort offers three different Chinese TV channels, including one from Hong Kong which is in Cantonese.

“We are passionate about delivering exceptional guest experiences.  The Chinese market is increasingly important in the Maldives and it’s our great pleasure to be able to offer our Chinese guests a genuine welcome to the resort” said Jean-Sebastien Kling, the General Manager of Hilton Maldives Iru Fushi.

The program is backed by the Hilton brand’s extensive field research and more than two decades of hospitality leadership in China. Chinese travelers will find familiar comforts in three key touch points of the on-property experience (arrival, guest room and Breakfast at Hilton). Hilton Huanying continues Hilton Hotels & Resorts’ efforts to be the leading hotel choice for all travelers of Chinese origin from around the world.

Huanying offers a consistent guest experience with three signature hospitality touch points designed to make stays more enjoyable and comfortable: The arrival experience, guest room amenities and Breakfast at Hilton offerings.

Arrival Experience

  • Front desk Team Member fluent in Chinese

Guest Room Amenities

  • Tea kettles
  • Selection of Chinese tea available upon request
  • Slippers
  • Dedicated television channel broadcasting Chinese programming
  • Welcome letter written in Chinese

Breakfast at Hilton Offerings

  • Two varieties of congee with condiments; fried rice or fried noodles; dim sum selection; fried dough fritters (crullers); hard boiled eggs; fresh fruit; Chinese tea and soy milk.
  • Chinese culinary utensils include chopsticks and chopsticks holder; Chinese spoons and soy sauce dish.

Hilton Maldives Iru Fushi is a luxury resort set in 52 acres of white beach and abundant tropical vegetation, this stunning hideaway is discreetly tucked within the unspoilt Noonu Atoll in the north of The Maldives.   Reached by a 55-minute seaplane transfer from Male International Airport, the resort offers 221 villas and features four restaurants, three bars and a superb over-water wine cellar.   The plethora of leisure facilities include the country’s largest spa sanctuary with 20 private spa pavilions, a dive centre, watersports, one of the best kids’ clubs in the Maldives, and two swimming pools: an adult-only one facing the ocean, and a jungle-feel pool for everyone.   All villas, either over-water or on the beach, enjoy total privacy and feature a host of amenities such as a large sun deck with a day bed, Bose home theater system and an in-villa wine cabinet.

Facebook Comments