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Local stories: Zakwan Ahmed, Assistant Director of Sales & Contracting for THE OZEN COLLECTION

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Zakwan Ahmed is the Assistant Director Of Sales & Contracting at THE OZEN COLLECTION, a brand by the hospitality company Atmosphere Core. He has achieved remarkable career growth in the Maldives’ hospitality industry through unwavering dedication and perseverance. In this interview, Zakwan (Zack) shares his journey in the hospitality industry and his approach to sales and contracting.

Can you tell us a bit about yourself and your journey in the tourism industry?

I began my professional journey in the tourism industry as a waiter, but my ambition pushed me to transition into the sales field. In 2017, I successfully landed a role as a Sales Coordinator, and through perseverance and dedication, I gradually advanced to the position of Assistant Sales Manager. I joined THE OZEN COLLECTION when the brand was introduced in 2020, comprising two resorts: OZEN RESERVE BOLIFUSHI and OZEN LIFE MAADHOO. Since then, I have continued to progress within the company and currently hold the position of Assistant Director for Sales & Contracting.

What do you think it takes to succeed in the field of sales?

I am a testament to how internal opportunities can shape a career, and my dedication to the field of sales has been key to my success. Passion and love for the field of sales are essential for success. Combined with effective communication, resilience, product knowledge, adaptability, and a growth mindset, they form the foundation for a thriving sales career. It not only works in the sales field. I would say in any field, if you love the work, you grow even faster.

What does your role as Assistant Director of Sales and Contracting entail?

As Assistant Director of Sales and Contracting, my responsibilities include overseeing sales operations, managing relationships with key partners and travel agencies, negotiating contracts, and collaborating with various teams to ensure successful sales outcomes. I work closely with the sales team to develop strategies and achieve sales targets. Additionally, I frequently act as a brand representative at industry events, trade shows, and sales missions.

Can you tell us what is unique about THE OZEN COLLECTION resorts?

I would say, personalised attention to detail and harmonious indulgence. The resort’s exclusive holiday plans encompass all that guests need for a memorable holiday. From rejuvenating spa treatments and exhilarating water sports to cultural experiences and excursions, there is something for everyone to enjoy. The resorts also boast breathtakingly beautiful locations, with pristine beaches, crystal-clear waters, and stunning coral reefs.

How has your career in sales allowed you to fulfil your dreams?

Working in sales has been a dream come true for me, especially because it has allowed me to travel the world for work. This field has opened doors for personal and professional growth, and I couldn’t be happier with the path I’ve taken. My very first business trip was to OTM Mumbai in 2019 and ITB Berlin in 2019. Since then, I have represented THE OZEN COLLECTION at various sales events including Loop events in Tirol, Hungary, UNIQUE Event in Neuschwanstein, SOUL Berlin, ILTM Cannes, and a 3-week Europe Roadshow. Connecting with partners in their home base makes it easier to understand the nuances of the market, leading to more effective sales strategies. At the same time, it gives me a chance to immerse in a new culture.

What advice would you give to someone who is just starting their career in the hospitality industry?

Working in the hospitality industry may not be a smooth journey, but it is worth it. Venturing into unfamiliar territory can be daunting, as it requires stepping out of one’s comfort zone. However, when you look back after about a year, you will see what kind of a person you have become and you will be proud of yourself. I would just say don’t give up, work hard, and the final result will be very sweet.

Atmosphere Core, representing Atmosphere Core Private Limited, offers world-class hospitality inspired by the ‘Joy Of Giving’ philosophy. Atmosphere Core operates eight resorts in the Maldives within a powerful brand portfolio comprising THE OZEN COLLECTION, Atmosphere Hotels & Resorts, and COLOURS OF OBLU.

The company is poised for strong growth in South Asia, with three THE OZEN COLLECTION properties in the pipeline. OZEN MANSION KOLKATA opening in Q1 2024 in India, OZEN PRIVÉ ATHIRI GILI set for Q4 2024 in the Maldives, and OZEN SECLUDED TANGALLE in Sri Lanka.

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Avani+ Fares Maldives Resort appoints Thaaif Ahmed appointed as Director of Sales & Marketing

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 Avani+ Fares Maldives Resort, part of Minor Hotels, has announced the appointment of Thaaif Ahmed as the Director of Sales & Marketing, effective 1 May 2024. 

Thaaif brings nearly two decades of experience in the hospitality industry, with a significant portfolio  of roles within Minor Hotels. His career includes serving as the Director of Sales at NH Collection  Maldives, where he played a pivotal role in driving revenue growth and fostering strategic  partnerships. 

Throughout his tenure, Thaaif has demonstrated exceptional leadership capabilities and a profound  understanding of the industry landscape. His strategic prowess and collaborative approach have  consistently delivered outstanding results, making him a respected figure within the organisation. 

In his previous capacity as Cluster Director of Sales, overseeing Anantara Dhigu Resort Maldives,  Anantara Veli Resort Maldives, and Naladhu Private Island, Thaaif contributed to the success and  growth of the brand.  

As he assumes the role of Director of Sales & Marketing at Avani+ Fares Maldives Resort, Thaaif is  poised to leverage his wealth of experience and expertise to drive brand positioning, enhance  revenue streams, and elevate the overall guest experience. His appointment underscores the  resort’s commitment to excellence and innovation in the hospitality sector. 

Please join Stuart De San Nicolas, Cluster General Manager of Anantara Kihavah, Avani+ Fares and  NH Collection Havodda plus Riaan Drever, General Manager of Fares in congratulating Thaaif on his  well-deserved promotion. We also express our gratitude to Paul Counihan, for his support during our  pre-opening and opening stages. Paul will transition to focus on Anantara Kihavah, our sister  property in Baa Atoll, while Thaaif assumes leadership at Avani+ Fares Maldives. 

Set on the natural tropical island of Fares and surrounded by the UNESCO Biosphere Reserve’s deep  blue hues, the resort offers an abundance of aquatic adventures as well as pristine sandy beaches  for pure relaxation. With 176 stylish villas, pavilions, and studios, Avani+ Fares welcomes couples  and honeymooners, as well as families and groups, with a focus on multi-room accommodation. 

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Seaside Finolhu Baa Atoll Maldives appoints Warren Moore as Executive Chef

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Seaside Finolhu Baa Atoll Maldives has announced the appointment of Warren Moore as the resort’s new Executive Chef. 

Chef Warren Moore hailing from South Africa, brings with him a wealth of experience and expertise,  having earned his Culinary Degree at City and Guilds Culinary Institute. With over 25 years of  distinguished service in the Restaurant and Hospitality Industry, Chef Warren is poised to elevate the  culinary offerings at Seaside Finolhu to new heights. 

In his previous role, Chef Warren served as Executive Chef at Jawakara Maldives, where he showcased  his culinary prowess and leadership skills. Prior to that, he spent seven years honing his craft within  various properties of the esteemed Crown and Champa Resorts Group. His culinary journey has taken  him across continents, including stints in South Africa, Mozambique, London, and the United States. 

As the Executive Chef at Seaside Finolhu, Chef Warren will oversee all culinary operations, ensuring  the highest standards of hygiene and food quality are maintained. His responsibilities include  supervising daily kitchen operations, managing food production, and leading kitchen staff with a focus  on excellence and innovation.

“We are thrilled to welcome Chef Warren Moore to our team at Seaside Finolhu,” said Steven Phillips  General Manager of Seaside Finolhu Baa Atoll Maldives. “His extensive experience and passion for  culinary excellence will undoubtedly enhance the dining experience for our guests and further solidify  our reputation as a gastronomic heaven in the Maldives.” 

With Chef Warren Moore at the helm, Seaside Finolhu looks forward to delivering unforgettable  culinary experiences that celebrate the rich flavours of the Maldives and beyond. 

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W Maldives promotes Ahmed Zahir and Ismail Saeed to key management positions

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W Maldives has announced the well-deserved promotions of two of its dedicated team members, Ahmed Zahir and Ismail Saeed, effective April 15th, 2024.

Ahmed Zahir, known as Coacha, has been promoted from Welcome Manager to Rooms Division Manager. Coacha’s journey at W Maldives began in December 2010 as a Welcome Agent. Over the past 13 years, he has consistently demonstrated a commitment to excellence, holding various roles within the Welcome department.

Known for his dedication to providing exceptional guest experiences and his outstanding interpersonal skills, Coacha is a true asset to the W Maldives team. His experience extends beyond the resort, having served as a task force member at the St. Regis Red Sea and as a pre-opening trainer. He is also actively participating in the Marriott Kurimagu Program, a program designed to cultivate Maldivian leadership in the hospitality industry. With his extensive knowledge of Welcome operations, Coacha is perfectly suited for his new role as Rooms Division Manager.

Ismail Saeed, also known as Saito, has been promoted from Lounge Manager to Welcome Manager. Saito’s W Maldives story began in March 2010 as a Welcome Agent. He then transitioned to airport operations as a Lounge Ambassador in 2013. Throughout his tenure, Saito has displayed a strong commitment to personal growth, consistently developing his skillset. He has participated in a cross-exposure program at The Ritz-Carlton Maldives, Fari Islands, working in Housekeeping, and has also supported the resort’s Style operations in the past three months. This diverse experience across multiple departments makes Saito a perfect fit for his new role as Welcome Manager.

The appointments of Ahmed Zahir and Ismail Saeed underscore W Maldives’ commitment to nurturing talent and promoting from within. Both individuals bring a wealth of experience, dedication, and innovation to their respective roles, promising to further enhance the guest experience and uphold the resort’s reputation for excellence.

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