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Emirates returns $1.4 bln to customers in refunds

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Emirates reveals that is has returned over AED 5 billion ($1.4 billion) in Covid-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

More than 1.4 million refunds requests have been completed since March, representing 90 per cent of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.

Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability.

The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents; this includes enabling direct refunds processing via global booking systems (GDS).

“We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic,” Sir Tim Clark, President of Emirates Airline, said.

“Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

As global travel markets slowly reopen, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free Covid-19 medical cover, and flexible booking policies.

Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has reopened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, Covid-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

Flexibility and assurance

Emirates’ booking policies offer customers flexibility and confidence to plan their travel.

Customers who purchase an Emirates ticket by September 30 for travel on or before November 30, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to Covid-19, or when they book a Flex or Flex plus fare.

Free, global Covid-19 cover

Customers can now travel with confidence, as Emirates has committed to cover Covid-19 related medical expenses, free of cost, should they be diagnosed with Covid-19 during their travel while they are away from home.

This cover is immediately effective for customers flying on Emirates until October 31 (first flight to be completed on or before October 31), and is valid for 31 days from the moment they fly the first sector of their journey.

This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Health and safety

Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air.

The measures include the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.

Six flights per week to Maldives

The Dubai-based airline has recently increased its services to the Maldives from five a week to six times a week to meet customer demand.

Emirates, which runs the world’s biggest airline by international traffic, resumed services to the Maldives on July 16 after a three-month hiatus in the wake of border closures by the Maldivian authorities to control the coronavirus outbreak.

The Maldives reopened its borders on July 15.

Resorts and hotels on uninhabited islands as well as liveaboard vessels were allowed to host tourists (please see a rolling list of resort reopenings here).

Guesthouses and hotels located on inhabited islands were to be allowed to reopen on August 1 but a surge in coronavirus cases in capital Male forced the authorities to extend a ban on guesthouse operations until October 15.

With the border reopening, 30-day free on-arrival visa is issued to all tourists with a confirmed booking for a stay at any registered tourist facility in the country.

There is no mandatory quarantine or testing on arrival, but tourists have to complete an online health declaration form and provide a negative PCR test result taken at least 72 hours prior to their departure.

Visitors with symptoms of the Covid-19 respiratory disease caused by the novel coronavirus or those travelling with someone who has similar symptoms are also tested at their own expense.

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From space to sea: PADI-certified astronaut guides diving expedition at COMO Cocoa Island

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PADI-Certified NASA Astronaut Brings Ocean Exploration to COMO Cocoa Island, Maldives for Exclusive Diving Event.

Luxury private island resort, COMO Cocoa Island, recently hosted an extraordinary “Island Astronaut Camp,” offering guests a unique chance to explore pristine dive sites alongside NASA astronaut and aquanaut Nicole Stott.

The event included guided reef dives at the resort’s PADI Cocoa Island Diving Centre, where Stott, who is also a PADI-certified diver, accompanied guests in discovering the wonders of the underwater world. Participants were also treated to an exclusive starlit dinner with Nicole, adding a personal touch to the experience.

The dives, part of the COMO Journey of Universe Under the Ocean, were led by PADI instructors and took guests to two stunning reefs: Shambhala Reef and Bay Reef. Divers encountered an impressive variety of marine life, including blacktip reef sharks, napoleon wrasse, hawksbill and green sea turtles, moray eels, oriental sweetlips, giant clams, clark anemonefish, cleaner shrimp, bannerfish, lionfish, butterflyfish, and Maldivian anemonefish.

Shambhala Reef, known for its vibrant coral formations on a sloping reef top, is located between the resort’s arrival jetty and a nearby sandbank. Bay Reef, situated in a 12-meter-deep lagoon, boasts a thriving coral garden and coral propagation frames. Both reefs provided breathtaking backdrops for divers of all skill levels, from beginners to experienced adventurers.

As part of a captivating COMO Conversation event, veteran NASA astronaut Nicole Stott shared fascinating stories from her 104 days in space across two NASA missions. She discussed the rigorous training astronauts undergo and highlighted the surprising similarities between space exploration and deep-sea diving. Stott also spoke about her time aboard the International Space Station (ISS) and her underwater living experience in the Aquarius habitat, further emphasising the deep connection between the ocean and space.

Just a 40-minute speedboat ride from the capital, Male, COMO Cocoa Island offers 33 luxurious overwater villas, the PADI Cocoa Island Dive Centre, and holistic wellness treatments at the COMO Shambhala Retreat. Whether diving with PADI experts or enjoying wellness therapies, COMO Cocoa Island provides the perfect blend of adventure and relaxation in the Maldives.

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Centara expands in Maldives with new underwater-themed resort

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Centara Hotels & Resorts, Thailand’s leading hotel operator, has confirmed the official opening of Centara Mirage Lagoon Maldives on 1st November 2024, as scheduled. This underwater world-themed resort marks a significant step in the company’s growth strategy, becoming Centara’s third property in the Maldives and the fourth in its family-oriented Mirage brand portfolio.

Located within The Atollia by Centara Hotels & Resorts—a multi-island paradise offering exclusive access to two Centara properties—the resort promises endless fun for families. Centara Grand Lagoon Maldives, the brand’s fourth Maldives venture, is set to open in early 2025. At Centara Mirage Lagoon Maldives, guests can immerse themselves in the resort’s expansive water park, featuring a lazy river, swimming pools, kids’ pool, and water playground. The resort also boasts a vibrant kids’ club, the innovative child-focused Candy Spa, and the renowned Spa Cenvaree, all designed to create lasting family memories.

The resort’s opening aligns with Centara’s “Future Growth” strategy announced earlier this year. With construction completed, the final touches are being added to welcome guests in the brand’s signature warm and gracious manner. This new property highlights Centara’s ongoing commitment to expanding its family-centric hospitality offerings while delivering world-class experiences in top travel destinations.

Be among the first to experience Centara Mirage Lagoon Maldives, where special introductory offers await. Guests can enjoy complimentary stays and meals for up to two children aged 15 and under, as well as free roundtrip speedboat transfers between Male airport and the resort. CentaraThe1 members will also receive an extra 15% discount. This exclusive ‘Me & Centara’ promotion runs until 20th December 2024, for stays between 1st November 2024 and 31st October 2025. Guests who complete their stay by 20th December 2024 will also receive a voucher for a complimentary return stay of the same duration between May and September next year.

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Celebration

Celebrate Oktoberfest in paradise: Sun Siyam Iru Fushi hosts week-long festivities with exclusive offers

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Sun Siyam Iru Fushi invites guests to join its vibrant Oktoberfest celebration, running from September 25th to October 2nd, 2024. Set against the stunning Maldives backdrop, this week-long event promises a memorable experience packed with festive activities, mouthwatering culinary delights, and lively entertainment. Alongside the festivities, an exclusive limited-time offer is available.

The celebration kicks off on September 25th with a Beachside BBQ, where a live band will bring the perfect Oktoberfest atmosphere to the shores. The excitement continues on September 26th with a Sundown DJ Beach Party, followed by the Oktoberfest Beer Festival at Water’s Edge Bar on September 28th, featuring live music and a performance by DJ Watte. On September 29th, guests can cool down at the Oktoberfest Pool Party at Fluid, complete with a special “Buy 1, Get 1 Free” beer offer. The festivities conclude with a delectable Street Lobster BBQ on October 2nd.

Exclusive Website Offer

In celebration of both Oktoberfest and the upcoming Halloween season, Sun Siyam Iru Fushi is offering a special limited-time deal. Guests can enjoy up to 30% off on all villa categories, complimentary Guided Nemo Snorkeling, a 50% discount on seaplane transfers, 20% off on spa treatments, 10% off on watersports activities, and 30% off on private destination dining experiences. Additionally, two children (up to 15 years old) can stay and dine for free on the same meal plan as their parents. Exclusive discounts on Wine Cellar dinner experiences are also available. This offer is valid for bookings made by October 28th, 2024, for stays through October 31st, 2025.

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