Expedia Study Reveals Most Aggravating Hotel Guests

W Retreat & Spa Maldives

Maldives.net.mv – Expedia has released the results of the inaugural Expedia 2015 Hotel Etiquette Study, which asked travelers to rank the frustrating, sneaky, sometimes quirky behavior exhibited by their fellow hotel guests. The study was commissioned by Expedia and conducted by GfK, an independent global market research company.

By a slight margin, “Inattentive Parents” – parents who let their kids run wild – are the most aggravating hotel guests, having been called out by 67%  and 64% is frustrated by “Hallway Hellraisers,” while 54% complained about “The Complainers,” or guests who berate hotel staff over minor inconveniences.

The full list of hotel etiquette violations, from most to least annoying, follows:

  1. Inattentive Parents – 67%
  2. The Hallway Hellraisers – 64%
  3. The Complainers – 54%
  4. The In-Room Revelers (noisemakers nearby) – 52%
  5. The Bickerers – 26%
  6. The Poolside Partiers – 22%
  7. The Loudly Amorous (indiscreet lovemakers) – 21%
  8. The Hot Tub Canoodlers (amorous couples in a public hot tub) – 20%
  9. The Business Bar Boozer (sloshed business travelers) – 12%
  10. The Elevator Chatterbox – 6%

“While etiquette violations differ, they tend to come down to the same behavior: whether or not guests respect the strangers in close proximity to them,” said John Morrey, vice president and general manager, Expedia.com. “The same is true for flying, or for driving. A modicum of consideration for your fellow travelers can go a very long way and may ultimately enhance your overall travel experience.”


Hidden Hotel Habits
Travelers do take discreet – and sometimes indiscreet – liberties when they stay at hotels. Among them:

  • 26% have hoarded toiletries to take home with them;
  • 9% have shoehorned multiple people into their room overnight without telling the hotel;
  • 8% have secretly taken items from their hotel room;
  • 6% sneak down to the pool first thing in the morning to “reserve” a spot by placing towels on chairs;
  • 5% have smoked in a non-smoking room; and
  • 2% have deliberately eavesdropped on guests in a neighboring room.

In addition:

  • 74% consider room service to be “a luxury,” versus 26% who consider it “a necessity”;
  • 54% use their towels multiple times for environmental reasons, at the hotel’s prompting; and
  • 6% haggle with the hotel over their room rate at check-in.
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