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Second COVID-19 wave forces new travel curbs around the globe

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SYDNEY/LONDON (Reuters) – Nations in Asia imposed new restrictions on Monday, while an abrupt British quarantine on travellers from Spain threw Europe’s summer reopening into disarray, as the world confronted the prospect of a second wave of COVID-19 infections.

In the United States, still dealing with its first wave as infection rates have climbed since June, President Donald Trump’s national security adviser, Robert O’Brien, became the most senior official to test positive. The White House said Trump had not interacted with him in days and was not at risk.

Surges were reported in several countries that previously appeared to have the virus under control.

Australia recorded a record daily rise. Vietnam was forcing tens of thousands of tourists to evacuate the central city of Danang. Mainland China, where the virus first emerged late last year, confirmed the most locally transmitted cases since early March.

Hong Kong banned gatherings of more than two people, closed restaurant dining and made face masks mandatory in public.

A surge of new infections in Spain, another early epicentre of the pandemic, prompted Britain on Saturday to order all travellers from there to quarantine for two weeks, undoing months of preparation for Europe’s reopening to tourism.

On Monday, the Foreign Office dealt Madrid a new blow by extending its advice against non-essential travel to mainland Spain to include the Balearic and Canary Islands.

The World Health Organization (WHO) said travel restrictions were not a long-term answer. It said proven strategies such as social distancing and face covering must be employed to halt the virus spread.

“It is going to be almost impossible for individual countries to keep their borders shut for the foreseeable future. Economies have to open up, people have to work, trade has to resume,” WHO emergencies programme director Mike Ryan said.

An ‘error’

Officials in some European and Asian countries where the virus is spreading again said new outbreaks could be contained with local measures rather than nationwide shutdowns.

Britain’s quarantine was an “error,” Spanish Prime Minister Pedro Sanchez said on Monday.

The rebound in infections is focused in two regions, he said, adding: “In most of Spain, the incidence (of the disease) is very much inferior to even the numbers registered in the United Kingdom.”

Spain’s hotels on Monday offered to pay for foreign tourists to take coronavirus tests. Last year, Britons made up over a fifth of foreign visitors to Spain, which relies heavily on tourism.

Airlines and travel businesses that managed to survive the first wave now worry that an aborted reopening could be fatal.

Europe’s biggest airline, Ryanair, cut its annual passenger target by a quarter on Monday and warned a second wave of COVID-19 infections could lower that further.

Europe has yet to lift bans on travellers from several countries, including the United States, where premature reopenings have led to record numbers of infections and deaths in many states.

Baseball in jeopardy

A pandemic-shortened North American baseball season, launched last week in empty stadiums, suddenly appeared in jeopardy after 12 players and two coaches on the Miami Marlins tested positive while on the road in Philadelphia. Monday’s games were postponed in both cities.

Nearly 200 federal healthcare workers have been deployed to California’s Central Valley agricultural breadbasket, where hospitals are overwhelmed with COVID-19 cases as new infections soar, Governor Gavin Newsom said.

Florida in particular has been hard hit this month, with 10,000 new cases a day becoming the norm across the state. Hospitals have called in extra staff as workers become sick.

“In 10 years of medicine, I never had to put another nurse on life support. I never had to worry about my co-workers dying,” said Kevin Cho Tipton, a critical-care nurse practitioner who works at one of Miami’s largest public hospitals. “It’s been emotionally very challenging, physically very challenging.”

U.S. Senate Republicans on Monday proposed a coronavirus aid package hammered out with the White House, paving the way for negotiations with Democrats before expanded unemployment benefits for millions expire this week. The plan sparked immediate opposition from both Democrats and Republicans.

Nearly 150,000 people have died of COVID-19 in the United States out of more than 4.2 million confirmed cases.

In China, which managed to squelch local transmission through firm lockdowns after the virus first emerged in the central city of Wuhan, a new surge has been driven by infections in the far-western region of Xinjiang.

Australian authorities, who have imposed a six-week lockdown in parts of the southeastern state of Victoria, said it could last longer after the country reported its highest daily increase in infections.

In Japan, the government said it would urge business leaders to ramp up anti-virus measures such as staggered shifts, and aimed to see telecommuting rates return to levels achieved during an earlier state of emergency.

Vietnam was evacuating 80,000 people, mostly local Vietnamese, from the tourism hot spot of Danang after three residents tested positive at the weekend. Until Saturday, Vietnam had reported no community infections since April.

Reporting and photo: Reuters

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Emirates undertakes largest known fleet retrofit project

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Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.

This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.

The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.

In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.

No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.

Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.

As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.

From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.

Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.

Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.

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Eleanor helps over 30 Maldives hotels elevate guest services

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Eleanor has been named as one of the top 10 concierge software providers globally.

Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.

“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.

“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.

To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.

Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.

Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.

For more information, visit www.eleanorapp.com.

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Emirates’ recruiters scour the world for cabin crew talent with 30 city stops

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Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.

As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.

Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”

“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”

Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.

All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.

Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/

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