Featured
Qaisar Naseem: example, hope, mentor for aspiring locals
The Maldives is a development success story. From one of the poorest nations in the world to one of the wealthiest in the region, the country has completely transformed over the course of a few decades, all thanks to its world-famous upmarket tourism industry.
Despite this remarkable growth of the tourism industry, it has always been dominated by expatriates, especially in managerial positions. They undoubtedly deserve our praise and appreciation for so many reasons; for bringing along with them wealth of experience and know-how, for guiding and leading local hospitality professionals, for passing their knowledge onto passionate locals and most importantly for genuinely representing this country as their own — all of which have led to the Maldives making its mark on the map as one of the ultimate destinations in the world.
But Qaisar Naseem is an exception. If there is any one success story of locals in an industry dominated by foreigners, there simply is no perfect example than this misfit who entered the industry in 1997, shortly after being expelled from the school in his native island of Fuvahmulah. He did not look back, and his dedication to self-development and enrichment has seen him rise through the ranks in the industry to become the General Manager of Paradise Island Resort.
“Motivation and commitment to self-develop and improve are the key here. You have to be willing to start from the very bottom and work your way through until you reach your goal. It might be a long journey. So, you have to be committed all the way,” Qaisar says.
His 20-year long career in the tourism industry is a testament to those ideals he so passionately preaches. After spending a year in Thundufushi as a receptionist, Qaisar joined Villa Hotels to work as an Administrator at Royal Island Resort and Spa which was under construction. He oversaw several aspects of the project, including construction, earning himself the position of Assistant Manager when it opened in 2001. While officially holding the title of Assistant Manager, he served as the Acting Resort Manager when the Resort Manager left in 2004.
It was a great opportunity for him to prove his leadership skills. But for someone who has always had the neck for self-development, it was not quite enough. He moved to Malaysia in 2006 to pursue a degree in hotel management. When Qaisar returned to the Maldives in 2009 after successfully completing his degree, he was appointed the Resident Manager at Paradise Island Resort. His commitment and massive transformation to the island both in terms of landscape as well as in administration in keeping with the current trends in the industry was another success story of him. A year later, he assumed the post of General Manager — a title he has since held, and deservingly so.
“Managing a resort like Paradise Island Resort isn’t easy. Apart from the day-to-day operations, there are so much going on here that visitors don’t see. For instance, this is the central hub of maintenance for all Villa properties. We have to manage everything, from carpentry to maintenance of our boat fleet, in such a way that it doesn’t affect the guests’ stay here,” Qaisar explains.
“We also conduct regular training sessions for our existing staff as well as for new recruits. We take in school leavers with no prior training and give them the skill set necessary to join the industry.”
Over the past eight years, Qaisar has transformed and overhauled Paradise Island Resort. Rooms have been renovated and upgraded. New room categories have been introduced. The main restaurant and bar as well as the Italian restaurant have been upgraded. The Dive and Water Sports Centre have been brought under the parent company’s management with Maldivians tasked to operate it. A state-of-the-art convention centre is being built and is set to play host to its first event — a regional conference by a multi-national development agency — in a few months.
All these changes have greatly increased the resort’s revenue and made it one of the highest performing resorts in the Maldives in terms of occupancy and guest satisfaction. It has several local and international accolades, including several recognitions in the World Travel Awards, World Luxury Travel Awards and Maldives Travel Awards, to its name as proofs of its success.
“This is all because of the team’s work. I don’t just give commands. I have to share and discuss with my team, be it about any concerns they might have or about any operational aspects. We have to work as an extended family. That’s how we have been able to achieve such phenomenal results,” Qaisar explains his management philosophy.
At a critical juncture where a number of new properties, especially those managed by international hotel chains, coming up across the archipelago, in top management positions are on the rise. But in an industry driven by large international hotel chains and expatriate managers, especially general managers, Qaisar has proven over and over again that local brands and talent can be as successful and as prominent in the excellence of service, just as them.
“The number of Maldivians in position such as GMs are very few, but there are some. Most resorts, especially those run by foreign parties, have foreign GMs. I think it’s because of the mentality. But if you look at the industry as a whole, you can see that Maldivians can deliver just as well. Villa is an example. All of our resorts are headed by locals. It’s so much easier to work with Maldivians because I think hospitality is in our DNA. With personal efforts towards self-development and motivation from the leaders, every Maldivian who joins this field is golden,” he says.
“At the same time, resort operators need to provide more opportunities for locals to reach top positions. Of course, commitment and dedication are required from the employees. But the extra push by owners, especially Maldivian hoteliers, to promote local talent in the management has to be there as well.”
As a top executive in the industry, Qaisar sees his career as being bigger than himself. His personal achievements, including the Best General Manager in Indian Ocean title at World Luxury Travel Awards in 2015 and the recent Tourism Personality of the Year award Maldives Travel Awards, are to him more about inspiring locals to make their mark in the industry. His journey alone is a testament to the fact that hard work and dedication pays off no matter where you start from.
“I see several Maldivians who worked with us at Royal Island Resort are now in senior positions like HR Managers, F&B Directors, Resident Managers, Assistant Mangers and so on. For instance, our current Executive Chef is a Maldivian who had worked as a Sous Chef at Royal Island Resort and later at several high-end properties in the country. Whenever I go to another property, I always meet people I have had the opportunity to train and work with. That’s the biggest pleasure in winning an award,” Qaisar says.
For the next generation of local executives, he advocates self-development, dedication and commitment — qualities that have made him who he is today. For hoteliers, he preaches the ideals of staff motivation, training and guidance, and team work — qualities of led. A team leader whose career is a story in itself of a self-made man, Qaisar stands as a beacon of hope for aspiring local hospitality executives; that locals can be just as good or perhaps even better at driving the local tourism industry forward.
Awards
Coco Bodu Hithi wins ‘Best Service’ at 2025 Condé Nast Johansens Awards
Coco Bodu Hithi, a renowned boutique resort in the Maldives celebrated for its Maldivian-inspired elegance, has received recognition at the 2025 Condé Nast Johansens Awards for Excellence.
This prestigious accolade honours outstanding quality across recommended properties worldwide and serves as a trusted benchmark for travellers and industry professionals alike. Coco Bodu Hithi was awarded the title of ‘Best Service’ by Condé Nast Johansens for its exceptional hospitality, which seamlessly blends serene surroundings with meticulous, personalised service.
Additionally, the resort was recently recognised in the 2024 Condé Nast Traveler Readers’ Choice Awards as one of the top resorts in the Indian Ocean, cementing its position as a leader in luxury travel. Offering a thoughtfully curated guest experience, Coco Bodu Hithi continues to set itself apart within the industry.
The resort also excels in culinary innovation, boasting four exceptional restaurants. Renowned Michelin-starred chefs frequently collaborate with Group Culinary Director and Michelin-starred chef Martin Cahill to craft exquisite dining experiences, reflecting Coco Bodu Hithi’s unwavering commitment to service excellence and world-class gastronomy.
Drink
Cocktail art meets tropical bliss: Tao Zrafi transforms Oaga Art Resort’s Sobi Bar
Oaga Art Resort has transformed its Sobi Bar into a Mixology Garden, showcasing a collaboration with internationally acclaimed Beverage Artist and Netflix’s ‘Drink Masters’ finalist, Tao Zrafi.
Far from the typical poolside bar, the revamped Sobi Bar offers a unique experience where artistic cocktails take centre stage. Standard drinks are replaced with Tao Zrafi’s creations, which expertly blend local Maldivian flavours with surprising twists, providing a sensory journey for visitors.
Each cocktail at Sobi Bar is a testament to Tao Zrafi’s creativity. His exclusive menu combines stunning visual presentation with complex, delightful flavours, elevating the drink experience into an art form.
The Mixology Garden caters to diverse tastes. In addition to Tao Zrafi’s signature creations, Sobi Bar offers a curated selection of international gins and artisanal beers, ensuring every guest finds the perfect beverage to suit their preferences.
To commemorate the launch of the Mixology Garden, Oaga Art Resort is hosting several special events:
- Cocktail Masterclasses (November 29 and December 6): Guests can learn from Tao Zrafi himself, discovering the secrets behind his innovative cocktails.
- The Grand Unveiling (December 5): This evening celebration features Tao’s signature cocktails, a buffet, live music, interactive mural painting, and spectacular fire shows. Guests can enjoy a sunset soiree combining art, music, and unforgettable flavours.
Sneak peeks of Tao Zrafi’s creations are available on Oaga Art Resort’s social media platforms, offering a teaser of the enchanting cocktails awaiting guests at Sobi Bar.
Whether seeking relaxation, artistic inspiration, or an elevated cocktail experience, the Mixology Garden at Sobi Bar promises something extraordinary. With its blend of stunning flavors, unique atmosphere, and unforgettable events, Oaga Art Resort ensures every visitor leaves with cherished memories of paradise.
Featured
Hideaway Beach Resort & Spa announces exclusive collaboration with Maldivian
Hideaway Beach Resort & Spa, a luxury destination located in the pristine Haa Alifu Atoll of the Maldives, has announced its exclusive partnership with Maldivian, the national airline of the Maldives, for all seaplane and domestic flight transfers. Starting from November 1st, 2024, this collaboration aims to provide guests with unparalleled convenience and seamless travel to the resort, ensuring daily service, with additional transfers available depending on the season.
The resort is known for its spacious villas, exceptional privacy, a wide array of experiences, world-class amenities, and personalised service, all set in a lush, natural island paradise. With Maldivian as its exclusive seaplane transfer partner, guests can enjoy a direct, swift, and scenic journey from Velana International Airport to the resort’s doorstep.
Ahmed Hafeez, Managing Director of Lily Hotels, expressed excitement about the partnership, stating, “We are thrilled to partner with Maldivian to elevate our guests’ arrival and departure experience. This collaboration ensures a smooth and luxurious transition, allowing guests to begin their unforgettable holiday the moment they step off the plane.”
Upon arrival at Velana International Airport, guests are welcomed by the resort’s dedicated airport representatives, who escort them to the exclusive Lily Hotels Lounge at the Noovilu Seaplane Terminal. Here, they can relax and enjoy panoramic views, complimentary refreshments, and Wi-Fi while awaiting their transfer.
In addition to seaplane transfers, Maldivian will also manage domestic flight transfers for guests who prefer this alternative. This comprehensive approach highlights Hideaway Beach Resort & Spa’s commitment to providing flexible and convenient travel solutions.
The partnership with Maldivian also positions the resort for future growth, particularly with the upcoming upgrade of Hanimaadhoo International Airport. This development is expected to enhance accessibility and offer more travel options for the resort’s clientele. The collaboration is anticipated to generate increased interest in the less-explored northern Maldives, an area known for its untouched natural beauty and more tranquil, underwater experiences.
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