International
Empty middle seat? Depends on which country you are flying in
SYDNEY/BEIJING/HELSINKI (Reuters) – In Thailand, you cannot have food or water in flight and must wear a mask. In Malaysia and Indonesia, the plane needs to be half-empty. In the United States and Europe, it’s not mandatory for airlines to leave the middle seat open.
Measures to stem the spread of coronavirus have changed how people travel, as Beijing resident Feng Xueli, 26, found when she took a domestic flight this month. The aircraft was full – allowed under the Chinese rules.
“We needed to wear a mask during the flight and there were PA announcements basically asking for our cooperation with these anti-virus measures put in place, which made me a bit nervous,” Feng said. “You also need to go through a lot of temperature checks and security checks when you leave the airport.”
Travellers, airlines and airports are grappling with a hodgepodge of rules put in place during the pandemic that will make flying different in almost every country.
“When flying restarts, you are already working against the clock. There is still a latent fear of travel,” said Subhas Menon, head of the Association of Asia Pacific Airlines. “It’s not going to be such a smooth passage when you travel because of all of the measures that are going to be introduced.”
A little more than a year after uneven national responses to the grounding of the Boeing 737 MAX, the industry is once again facing piecemeal regulation.
The last trigger for such widespread changes in the way airlines operate was the 2001 attacks in the United States, which ushered in new security measures.
“People globally have understood the security requirements that came after 9/11. We would like to see that kind of standardisation of protocols,” said Boeing vice-president Mike Delaney, leader of Boeing’s Confident Travel Initiative.
Onboard service is changing too. Business-class meals, once a selling point for premium carriers hiring celebrity chefs, have been reduced to pre-packaged items on carriers including Emirates, Air Canada and British Airways.
Automation is also increasing, as carriers such as Qantas Airways Ltd ask passengers to check in online to limit contact with staff and other fliers.
“More than ever, the industry will work towards the vision of an entirely mobile-enabled journey,” said Sumesh Patel of technology provider SITA, which hopes to benefit from the trend.
Empty middle seat?
On the airplane, one of the biggest debates has been over whether middle seats should be empty.
That would limit airplanes to two-thirds of their normal capacity, not enough for most airlines to make a profit without increasing fares.
Afif Zakwan, 20, recently took a Malaysia Airlines domestic flight that was exempt from the requirement to fly half-empty.
He said he was comfortable being on a full domestic flight, but would not consider flying internationally for now.
“As more and more people travel for whatever reason, confidence and the power of word of mouth experiences will shape the… recovery,” said Mayur Patel of data firm OAG Aviation.
An official at the Japan Civil Aviation Bureau said the issue of an open middle seat, which could create unfair advantages if applied unevenly, was “controversial”.
“It’s crucial that countries where flights depart coordinate their responses with countries where they arrive,” said the official, who was not authorised to speak publicly.
Despite the call for common standards, some nations are applying their rules just to airlines registered in their country, while others are applying them to foreign carriers.
U.S. carriers are among those requiring passengers and crew to wear facial coverings, and have also endorsed temperature checks.
In Europe, airlines are largely resisting calls to leave the middle seat empty but have publicised other changes designed to reassure passengers.
“You have to remember an aircraft is not the natural place to do social-distancing, so you need to mitigate the health risks by other means, and facial masks are a good example of those means,” Finnair Plc Chief Executive Topi Manner told Reuters.
Content and photo: Reuters
Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.
This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.
The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.
In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.
No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.
Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.
As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.
From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.
Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.
Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.
Eleanor has been named as one of the top 10 concierge software providers globally.
Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.
“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.
“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.
Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”
Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.
“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.
To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.
Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.
Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.
For more information, visit www.eleanorapp.com.
Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.
As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.
Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”
“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”
Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.
All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.
Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/
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