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Emirates to process half a million refunds by Aug

Published

5 years ago

April 27, 2020

Travellers waiting for refunds for cancelled flights due to the coronavirus pandemic will receive their money back latest by early August, Emirates assured Sunday.

The Dubai-based airline is in the process of processing nearly half a million refund requests after flights were grounded around the world in an effort to stem the spread of the coronavirus.

This resulted in an unprecedented number of requests, which subsequently has caused delays in processing times for refunds.

Emirates has now bolstered its operations to be able to process 150,000 refund requests per month. Before the pandemic, the airline handled an average of 35,000 requests per month.

“We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up,” Sir Tim Clarke, President of Emirates Airline, was quoted in a statement, as saying.

Emirates has assured customers that it will clear its current backlog of requests by early August now that its waiver policy has been simplified.

“The situation was dynamic in the early weeks of the pandemic, but we have since rewritten our Covid-19 waiver policy into a simple, globally applied approach that puts customers first,” Clarke said.

Emirates offers passengers three options when it comes to flights that have been affected by cancellations or travel restrictions.

Customers can keep tickets for two years and use them when they are ready to fly. This applies to any tickets booked on or before Tuesday, June 30, 2020 for travel before Monday, November 30, 2020.

Travellers can exchange an unused portion of a ticket for a travel voucher equivalent to the original amount paid. This can be used for any Emirates product or service, and can be used in more than one transaction.

Customers who are unable to travel can also apply for a refund, with no penalties.

Travellers who booked flights via travel agents should contact their agent for assistance, but the same options will apply.

“For those who have opted to hold their tickets or exchange it for travel vouchers, we look forward to welcoming you on our flights again soon. Announcements will be made whenever we are able to resume services,” Clarke said.

Last week, Emirates said it had no confirmed date for restarting most of its regular passenger services.

Emirates began its service to the Maldives in May 1987 using a single Boeing 727 aircraft.

With three times daily non-stop service between Dubai and Male, Emirates has since become a major airline operating to the Maldives and a preferred airline for tourists visiting the island nation from far corners of the world, especially Europe.

However, all international airlines had suspended their operations to the Maldives, as the island nation enforced a blanket suspension of on-arrival visa late March in a bid to combat the spread of the novel coronavirus.

Even before the visa suspension, the Maldives had closed its borders to arrivals from some of the worst-hit countries, including mainland China, Italy, Bangladesh, Iran, Spain, the United Kingdom, Malaysia and Sri Lanka. Visitors from three regions of Germany (Bavaria, North Rhine-Westphalia and Baden-Württemberg), two regions of France (Île-de-France and Grand Est) and two regions of South Korea were also banned from entering the country.

All direct flights to and from China, Italy, South Korea and Iran were also cancelled.

Cruise ships and foreign yachts were also banned from docking at any of the country’s ports.

The coronavirus outbreak has hit the Maldivian economy hard, as travel restrictions and other preventive measures affect the country’s lucrative tourism industry, which contributes the bulk of the island nation’s state revenue and foreign reserves.

Before the pandemic, the government had been bullish about tourism prospects, targeting two million, high-spending holidaymakers this year after last year’s record 1.7 million.

However, tourist arrivals saw a year-over-year decline of 22.8 per cent in the first 10 days of March. Officials say the number of tourist arrivals to the Maldives could drop by half in 2020.

With arrival numbers falling and the visa suspension in effect, several resorts across the Maldives had been closed.

Tourism has been the bedrock of the Maldives’ economic success. The $5 billion-dollar economy grew by 6.7 per cent in 2018 with tourism generating 60 per cent of foreign income.

However, the government is at present projecting a possible 13 per cent economic contraction this year — an estimated $778 million hit.

On March 8, Maldives reported its first cases of the novel coronavirus, as two hotel employees tested positive for Covid-19 at a luxury resort in the archipelago.

Eighteen more cases — all foreigners working or staying resorts and liveaboard vessels except five Maldivians who had returned from abroad — were later identified.

A six-case cluster of locals, detected in capital Male on April 15, confirmed community transmission of the coronavirus. Several more clusters have since been identified, bringing the total number of confirmed case in the Maldives to 191.

No deaths have been reported and 16 have made full recoveries.

The Maldives announced a state of public health emergency on March 12, the first such declaration under a recent public health protection law.

The public health emergency declaration has allowed the government to introduce a series of unprecedented restrictive and social distancing measures, including stay-at-home orders in capital Male and its suburbs, a ban on inter-island transport and public gatherings across the country, and a nationwide closing of government offices, schools, colleges and universities.

Non-essential services and public places in the capital such as gyms, cinemas and parks have also been shut.

Restaurants and cafes in the capital have been asked to stop dine-in service and switch to takeaway and delivery.

A nationwide shutdown of all guesthouses, city hotels and spa facilities located on inhabited islands is also in effect.

Related Topics:Aviation Coronavirus COVID-19 Emirates Emirates Airways Flights

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Drink

Golden encounter: Atmosphere Kanifushi and Bottega unite Maldivian soul with Italian craftsmanship

Published

7 hours ago

October 18, 2025

m@ldives

Atmosphere Kanifushi is set to host a golden fusion of Maldivian spirit and Italian craftsmanship from 4 to 6 December, as Atmosphere Core presents a three-day celebration in collaboration with Bottega SpA, one of Italy’s most renowned lifestyle wineries.

Sandro Bottega, President and CEO of Bottega SpA, remarked, “The Maldives is an iconic destination, a paradise for leisure and diving. We are proud to showcase our selected wines at Atmosphere Kanifushi, in an expression of refined hospitality that blends seamlessly with the Italian lifestyle. I am certain that this three-day experience, dedicated to Prosecco, will beautifully unite the Bottega philosophy with the island’s soul.”

The celebration begins at Just Veg, the Maldives’ first vegetarian restaurant, where acclaimed Italian Chef Fabrizio Marino will curate exclusive lunch and dinner menus paired with signature Bottega vintages. On the second day, the festivities move to Pier Six, featuring elegant seafood pairings, followed by an evening of golden cocktails, sizzling teppanyaki, and Venetian carnival-inspired delights, set against panoramic lagoon views.

The event culminates in the Bottega Gala Gold Dinner on the beach, where all in-house guests will be invited to raise golden flutes of GOLD Prosecco DOC under the starlit sky. The evening will unfold to the sounds of live bands and DJ performances, with the ocean’s rhythm creating the perfect atmosphere for a night of elegance, indulgence, and unforgettable moments. Every element—from the cuisine and wine to the music and cinematic storytelling—will harmoniously come together to craft a truly immersive experience.

Bottega’s Head Sommelier, Elena Schipani, will personally host the pairings, guiding guests through the stories and characteristics of each vintage. All events will be complimentary under the Kanifushi Plan™, subject to pre-booking and availability. “Atmosphere Kanifushi has long been celebrated for its culinary creativity and heartfelt service,” said Raman Gomathi, Director of Food and Beverage. “This Golden Wine Encounter embodies our commitment to experiences that combine artistry with authenticity. The team has poured its heart into creating this first-of-its-kind celebration, a true reflection of our Joy of Giving philosophy.”

This golden celebration also symbolises Atmosphere Core’s growing relationship with Italy. In 2026, the group will debut its first European property, BORGO MONCHIERO Heritage by Atmosphere, in Piedmont—a region known for its rolling vineyards and exceptional gastronomy. The collaboration with Bottega SpA, alongside culinary artistry from Chef Fabrizio Marino, offers a glimpse into this exciting journey, uniting Maldivian warmth with Italian elegance.

A fourth-generation family estate, Bottega SpA epitomises quality, authenticity, and timeless design—values shared by Atmosphere Core. Together, they invite guests to a radiant celebration where fine wine meets the joy of island living.

Awards

Kudadoo Maldives crowned Best All-Inclusive Hotel by Condé Nast Traveler

Published

1 day ago

October 17, 2025

m@ldives

Kudadoo Maldives Private Island, the ultra-luxury retreat renowned for redefining indulgence and privacy, has been named Best All-Inclusive Hotel by Condé Nast Traveler, one of the world’s most esteemed travel publications.

This prestigious recognition celebrates Kudadoo’s signature “Anything, Anywhere, Anytime” concept — a philosophy that allows guests to design entirely bespoke experiences tailored to their desires.

Part of the esteemed Crown & Champa Resorts (CCR) portfolio, Kudadoo combines cutting-edge architectural design, pristine natural beauty, and an unwavering guest-first approach to create stays that are both intimate and extraordinary. Guests can savour private sandbank dinners under starlit skies, bespoke underwater dining, serene sunset cruises, and curated wellness journeys, all orchestrated to perfection.

The resort’s all-inclusive model transcends conventional definitions, removing boundaries for those seeking freedom, privacy, and absolute indulgence. Every detail — from world-class gastronomy and curated excursions to on-demand personal experiences — reflects Kudadoo’s commitment to limitless luxury. Whether it is a spontaneous snorkelling trip, a private cinema night on the deck, or a cultural discovery across the atoll, every moment is crafted with precision and heartfelt care.

“This recognition from Condé Nast Traveler is a proud moment for the entire Kudadoo team,” said Akira Shiota, General Manager of Kudadoo Maldives. “Our ‘Anything, Anywhere, Anytime’ philosophy enables us to deliver a level of personalisation rarely found in the world of luxury travel. Each guest enjoys a truly unique experience, and this award is a tribute to the dedication, creativity, and passion of our team in bringing these experiences to life.”

Ahmed Shaheen, Chief Commercial Leader of CCR, added, “Kudadoo continues to set new benchmarks for luxury hospitality in the Maldives. Being named the world’s best all-inclusive hotel by Condé Nast Traveler underscores not only the excellence of our service but also the success of our pioneering concept. We are immensely proud to provide experiences that guests will treasure for a lifetime.”

By earning this accolade, Kudadoo Maldives reinforces its status as a world-class resort and demonstrates how the notion of all-inclusive luxury can evolve to meet the expectations of today’s experience-driven traveller. The recognition stands as a testament to Kudadoo’s pursuit of perfection and its dedication to delivering the highest standard of personalised service in one of the world’s most breathtaking destinations.

Earlier this year, Kudadoo Maldives Private Island was also featured among Condé Nast Traveler’s “16 Best Private Island Resorts in the World” for 2025 — further cementing its reputation as one of the planet’s most exceptional and exclusive escapes.

Awards

Condé Nast Traveler honours Kuramathi Maldives among region’s best resorts

Published

1 day ago

October 17, 2025

m@ldives

Kuramathi Maldives has been recognised among the Top 20 Indian Ocean Resorts, securing the 18th position with a score of 93.54 in the Condé Nast Traveler 2025 Readers’ Choice Awards, as voted by travellers from around the world.

Renowned as one of the Maldives’ most cherished island escapes for both couples and families, Kuramathi offers a wealth of experiences across its expansive setting. The island features a diverse collection of villas, restaurants, bars, and leisure facilities that blend luxury with natural beauty. From infinity pools overlooking the Indian Ocean to its famed mile-long sandbank, lush tropical gardens, vibrant house reef, and world-class diving, the resort provides countless opportunities for exploration and relaxation.

Guests can spend their days paddleboarding across the crystal lagoon, snorkelling among marine life, or enjoying restorative treatments at the Kuramathi Spa. The resort’s accommodation options include beach villas seamlessly integrated into the landscape and over-water villas suspended above turquoise waters. For families or groups, the spacious Two Bedroom Beach Houses offer generous living spaces close to the reef or lagoon, while Bageecha Kids Club provides complimentary activities such as outdoor playgrounds, splash pads, football pitches, indoor play areas, and special excursions, including a hermit crab trail through the island’s jungle.

Kuramathi is also a destination for culinary exploration, with 12 restaurants serving an impressive range of cuisines—from continental buffets to Indian, Thai, French, barbecue, and seafood specialities. The signature restaurant, The Reef, presents freshly caught fish and premium cuts of meat, while the Laguna Bar and Champagne Loft offer panoramic sunset views paired with handcrafted cocktails. Flexible All-Inclusive packages allow guests to tailor their stay to their preferences.

Whether guests choose to unwind in the spa, explore the marine world, enjoy fine dining, or simply bask in the Maldivian sun, each stay at Kuramathi promises moments that endure long after departure.

This latest recognition from Condé Nast Traveler underscores the enduring appeal of Kuramathi Maldives—a place where guests can relax, reconnect, and rediscover the beauty of island living.

Commenting on the award, Bertrand Margerie, General Manager of Kuramathi Maldives, stated: “Kuramathi Maldives – where real nature meets true quality and genuine service. We are incredibly honoured to be recognised by the readers of Condé Nast Traveler. This award is a testament to the hard work of our dedicated team and the unforgettable experiences we strive to create for every guest.”

The 2025 Condé Nast Traveler Readers’ Choice Awards received over 750,000 votes. The Maldives as a destination also achieved the top position in the Top Islands: Readers’ Choice Awards 2025 – Africa & The Indian Ocean category, securing 92.31 per cent of the votes, reaffirming its status as one of the world’s leading island destinations.