Featured

Emirates to process half a million refunds by Aug

Published

5 years ago

April 27, 2020

Travellers waiting for refunds for cancelled flights due to the coronavirus pandemic will receive their money back latest by early August, Emirates assured Sunday.

The Dubai-based airline is in the process of processing nearly half a million refund requests after flights were grounded around the world in an effort to stem the spread of the coronavirus.

This resulted in an unprecedented number of requests, which subsequently has caused delays in processing times for refunds.

Emirates has now bolstered its operations to be able to process 150,000 refund requests per month. Before the pandemic, the airline handled an average of 35,000 requests per month.

“We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up,” Sir Tim Clarke, President of Emirates Airline, was quoted in a statement, as saying.

Emirates has assured customers that it will clear its current backlog of requests by early August now that its waiver policy has been simplified.

“The situation was dynamic in the early weeks of the pandemic, but we have since rewritten our Covid-19 waiver policy into a simple, globally applied approach that puts customers first,” Clarke said.

Emirates offers passengers three options when it comes to flights that have been affected by cancellations or travel restrictions.

Customers can keep tickets for two years and use them when they are ready to fly. This applies to any tickets booked on or before Tuesday, June 30, 2020 for travel before Monday, November 30, 2020.

Travellers can exchange an unused portion of a ticket for a travel voucher equivalent to the original amount paid. This can be used for any Emirates product or service, and can be used in more than one transaction.

Customers who are unable to travel can also apply for a refund, with no penalties.

Travellers who booked flights via travel agents should contact their agent for assistance, but the same options will apply.

“For those who have opted to hold their tickets or exchange it for travel vouchers, we look forward to welcoming you on our flights again soon. Announcements will be made whenever we are able to resume services,” Clarke said.

Last week, Emirates said it had no confirmed date for restarting most of its regular passenger services.

Emirates began its service to the Maldives in May 1987 using a single Boeing 727 aircraft.

With three times daily non-stop service between Dubai and Male, Emirates has since become a major airline operating to the Maldives and a preferred airline for tourists visiting the island nation from far corners of the world, especially Europe.

However, all international airlines had suspended their operations to the Maldives, as the island nation enforced a blanket suspension of on-arrival visa late March in a bid to combat the spread of the novel coronavirus.

Even before the visa suspension, the Maldives had closed its borders to arrivals from some of the worst-hit countries, including mainland China, Italy, Bangladesh, Iran, Spain, the United Kingdom, Malaysia and Sri Lanka. Visitors from three regions of Germany (Bavaria, North Rhine-Westphalia and Baden-Württemberg), two regions of France (Île-de-France and Grand Est) and two regions of South Korea were also banned from entering the country.

All direct flights to and from China, Italy, South Korea and Iran were also cancelled.

Cruise ships and foreign yachts were also banned from docking at any of the country’s ports.

The coronavirus outbreak has hit the Maldivian economy hard, as travel restrictions and other preventive measures affect the country’s lucrative tourism industry, which contributes the bulk of the island nation’s state revenue and foreign reserves.

Before the pandemic, the government had been bullish about tourism prospects, targeting two million, high-spending holidaymakers this year after last year’s record 1.7 million.

However, tourist arrivals saw a year-over-year decline of 22.8 per cent in the first 10 days of March. Officials say the number of tourist arrivals to the Maldives could drop by half in 2020.

With arrival numbers falling and the visa suspension in effect, several resorts across the Maldives had been closed.

Tourism has been the bedrock of the Maldives’ economic success. The $5 billion-dollar economy grew by 6.7 per cent in 2018 with tourism generating 60 per cent of foreign income.

However, the government is at present projecting a possible 13 per cent economic contraction this year — an estimated $778 million hit.

On March 8, Maldives reported its first cases of the novel coronavirus, as two hotel employees tested positive for Covid-19 at a luxury resort in the archipelago.

Eighteen more cases — all foreigners working or staying resorts and liveaboard vessels except five Maldivians who had returned from abroad — were later identified.

A six-case cluster of locals, detected in capital Male on April 15, confirmed community transmission of the coronavirus. Several more clusters have since been identified, bringing the total number of confirmed case in the Maldives to 191.

No deaths have been reported and 16 have made full recoveries.

The Maldives announced a state of public health emergency on March 12, the first such declaration under a recent public health protection law.

The public health emergency declaration has allowed the government to introduce a series of unprecedented restrictive and social distancing measures, including stay-at-home orders in capital Male and its suburbs, a ban on inter-island transport and public gatherings across the country, and a nationwide closing of government offices, schools, colleges and universities.

Non-essential services and public places in the capital such as gyms, cinemas and parks have also been shut.

Restaurants and cafes in the capital have been asked to stop dine-in service and switch to takeaway and delivery.

A nationwide shutdown of all guesthouses, city hotels and spa facilities located on inhabited islands is also in effect.

Related Topics:Aviation Coronavirus COVID-19 Emirates Emirates Airways Flights

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Excursions

From first visit to thousand dives: Love story anchored at Bandos Maldives

Published

12 hours ago

October 6, 2025

m@ldives

Bandos Maldives recently marked a significant milestone with two of its most loyal guests, Kate and Andy, who have shared a long-standing connection with the island.

Andy achieved an impressive feat by completing his 900th dive, all undertaken with Dive Bandos. His wife, Kate, surpassed this accomplishment by reaching her 1000th dive, with over 900 of those dives also completed alongside the Bandos team.

The Dive Bandos team joined the couple in celebrating this memorable occasion, recognising not only their dedication to diving but also the enduring bond they have formed with the resort over the years.

Kate and Andy’s relationship with Bandos extends far beyond statistics. Having first visited the island in 2006, they have returned every year since, making Bandos an integral part of their lives. In 2014, the couple even chose to exchange their wedding vows underwater at the resort — a unique moment that forever linked their love story with Bandos.

“Celebrating guests like Kate and Andy reminds us of what Bandos truly represents,” said Ismail Rasheed, General Manager of Bandos Maldives.

For Bandos Maldives, moments such as these exemplify why guests continue to choose the island for both adventure and a sense of belonging. With stories like Kate and Andy’s, Bandos stands not merely as a dive destination, but as a home — both beneath and above the waves.

Featured

InterContinental Maldives Maamunagau Resort marks Mental Health Day with Tai Chi for inner peace

Published

12 hours ago

October 6, 2025

m@ldives

As the seasons change, InterContinental Maldives Maamunagau Resort invites guests to slow down and reconnect with themselves through a tranquil wellness retreat. In observance of World Mental Health Day on 10 October, the resort will host an exclusive ‘Tai Chi for Internal Peace’ session led by visiting practitioner Thana Jindashotinun, followed by complimentary one-on-one consultations. Guests can also opt for the AVI Wellness Journey, a holistic programme featuring breathwork, meditation, yoga, and spa rituals inspired by the island’s serene natural surroundings.

Located on the southernmost tip of Raa Atoll, on the edge of a UNESCO World Biosphere Reserve, the InterContinental Maldives Maamunagau Resort provides an ideal setting to reset both mind and body. As the first and only all-Club InterContinental property in the Maldives, the resort combines five-star island luxury with exclusive Club InterContinental benefits. Guests can customise their stay across 81 villas and residences, seven restaurants and bars, and The Retreat, an adults-only enclave dedicated to relaxation. The resort’s AVI Spa offers an overwater sanctuary specialising in signature treatments and therapies.

Harmony healer Thana Jindashotinun will guide guests on their wellness journey from October to 30 November. Having begun practising Tai Chi at the age of eight to manage asthma, Thana has dedicated his life to mastering the art. Combining a background in psychology, anatomy, and Oriental medicine, his sessions integrate a range of disciplines, including Qi Gong, Meridian breathwork, yoga, postural assessment, and acupressure.

Guests will have the opportunity to join Thana’s signature class, ‘Tai Chi for Internal Peace’, on 10 October at 18:00 hrs at Lighthouse Beach. The class focuses on calming the nervous system through gentle movement and mindful breathing, aiming to ease anxiety, improve sleep, and restore inner balance. Following the session, participants will receive a complimentary 15-minute consultation to explore personalised wellness guidance.

Throughout his residency, Thana will also offer a variety of therapeutic experiences such as Yin Yang Bodywork, the EnerQi Massage for restoring inner harmony, and energy-focused treatments designed to promote deep relaxation and improved circulation. His Energy Detox Treatment is particularly aimed at revitalising the body’s natural rhythms and promoting a sense of renewal.

Complementing Thana’s offerings, guests can join regular wellness sessions with resident experts Zhazira Kurmangalina and Mett, including guided yoga, aerial yoga, meditation, and mat Pilates. For those seeking more active pursuits, the resort offers high-energy bootcamps, circuit training, and private personal training sessions.

The resort’s wellness philosophy extends to guests of all ages, with dedicated activities for teenagers such as Peace of Mind meditation and posture yoga at the Yoga Pavilion. Younger guests can take part in Muay Thai boxing, creative crafts, and Boduberu drumming workshops, while the Young Spa Ritual offers facials, massages, and body scrubs tailored for teens.

Visitors are encouraged to celebrate wellness throughout the season by participating in the resort’s holistic programmes and exclusive sessions with Thana Jindashotinun. From complimentary Tai Chi and meditation classes to bespoke therapies at AVI Spa, the resort presents an ideal opportunity to rejuvenate the mind, body, and spirit.

For a complete restorative experience, the AVI Wellness Journey offers guests a curated itinerary based on individual goals, including private yoga, meditation, and fitness sessions, spa treatments, and thermal suite access. The package also includes complimentary breakfast and dinner, use of non-motorised water sports, and Club InterContinental benefits such as afternoon tea and evening aperitifs. Extended stays come with added privileges—30% savings on seaplane transfers and meal plans for stays of four nights or more, and USD 50 daily resort credit for stays of seven nights or longer.

This October, InterContinental Maldives Maamunagau Resort reaffirms its commitment to wellbeing, inviting guests to embrace stillness, mindfulness, and renewal in one of the Maldives’ most serene settings.

Entertainment

Joy, creativity and connection define JOALI Maldives’ ‘Rise & Shine’ festive journey

Published

12 hours ago

October 6, 2025

m@ldives

JOALI Maldives, the Maldives’ first and only art-immersive resort, is set to welcome guests to a radiant festive season celebration under the theme ‘Rise & Shine’ — a tribute to joy, beauty, and inner light. Taking place from 21 December 2025 to 10 January 2026, the Raa Atoll retreat will transform into a celestial haven of creative expression, blending art, culture, and wellbeing experiences inspired by the resort’s Joy of Creative Living philosophy.

“Each festive season, our goal is to create an atmosphere that uplifts and inspires,” said Shifaz Hassan, General Manager of JOALI Maldives. “With this year’s Rise & Shine theme, we invite guests to reconnect with loved ones, express their creativity, and celebrate the holidays surrounded by the island’s natural beauty.”

The celebration will encompass culinary artistry, interactive workshops, family adventures, and world-class fitness programmes led by visiting experts.

Visiting Experts:

Chef Nina Tarasova, the acclaimed pastry chef, will return to host her signature Russian Voyage Wine Dinner — a multisensory journey through traditional flavours and curated wine pairings.
Dr. Sanket Yadahalli, a respected wellness practitioner, will conduct transformative sessions in breathwork for pain relief alongside Pranayama Renewal classes designed to restore energy and balance.

JOALI Maldives’ Rise & Shine celebrations will feature a dynamic array of experiences across its restaurants and creative spaces:

Culinary Events: Guests can savour themed dining experiences including A Taste of Japan at Saoke, Indian Ocean Voyage, and the Mediterranean-inspired Levantine Dream. Curated cocktail evenings such as Once Upon a Sake, Old World Wine Dinner, and Theatre of Gin will complement indulgent festive feasts for Christmas Eve, Christmas Day, New Year’s Eve, Orthodox Christmas and beyond.
Art, Culture & Creativity: The resort’s immersive art spaces will host celestial pottery classes, wooden craft workshops, starry night painting sessions, and festive embroidery workshops at the JOALI Art Studio. Sustainability takes centre stage with coral nursery tours and reef restoration projects like Christmas Corals, reflecting JOALI’s ongoing commitment to marine conservation.
Wellbeing & Movement: The resort will offer a holistic wellbeing schedule featuring Lunar Glow meditations, Qi Flow, HIIT Challenge, a Padel Tournament, and Sunrise Bootcamp. Guests may also book night snorkelling adventures, Primal Flow, and Core Connect sessions.
For Families & Young Explorers: Under the enchanting theme “Stardust & Sparkle”, the Muramas Kids Club will curate daily programmes for younger guests — from Christmas tree decorating and mocktail mixology to galactic kite flying and star map painting — guided by Pico the Heron, the resort’s beloved festive mascot.

Beloved traditions will return, including the lighting of the Holiday Tree, the unveiling of the Gingerbread House, and the eagerly anticipated arrival of Santa Claus. Guests can enjoy festive favourites such as the Christmas Scavenger Hunt, a Football Tournament, and the dazzling New Year’s Eve Starlight Gala — a night of fireworks, live entertainment, and fine dining. The celebrations will also include My Maldives, an elegant cocktail reception where guests can toast the season alongside JOALI’s leadership team.

Guests can experience the festivities from one of 73 beach and over-water villas, ranging from one to four bedrooms, each attended by a personal Jadugar (meaning “skilled magician”). Villa rates start from USD 5,851 per night based on two guests sharing a Water Villa with Pool on a bed-and-breakfast basis.