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Keeping it simple, Glenn on a mission to ‘surprise’ guests at LUX* South Ari Atoll
For a young boy from a small country town in New Zealand, an opportunity to travel to the United States came with a sense of excitement and a wee bit nervousness. Glenn Daniels took the year-long Rotary scholarship and saw his world open up in more ways than one. In the States, he had the opportunity to meet new people, immerse himself in new cultures, and most importantly serve as a true ambassador of his country.
That scholarship and another diploma he did after returning to New Zealand laid the foundation for Glenn to enter into the tourism and hospitality industry. From a porter at a hotel in New Zealand to be the General Manager at one of the most sought after luxury resorts in Maldives, Glenn’s 28-year long career has been marked by successes as well as challenges.
Maldives Insider sits with Glenn in the fresh setting of the recently upgraded LUX* South Ari Atoll to hear the story of his journey.
The tourism industry is a wonderful thing to be part of, and Maldives is as best as it can ever be.
Maldives Insider: What interested you to pursue a career in hospitality and tourism?
Glenn Daniels: My father was a detective back in New Zealand. During his annual leave, he drove tour buses and took people on holidays. He loved it and I got to hear him talk about it.
When I was 16, I was offered a Rotary scholarship to study in the United States. It was there I met all these different people and travelled to all these different states. I came from a small country town of just 5,000 people, and that opened up my world. I found out that I loved talking to people, meeting new people and being an ambassador for New Zealand.
When I came back from the States, I went back to high school and decided that I wanted to get into tourism. So I did a diploma in tourism. It has since been a great journey!
Glenn speaks at the relaunch party held at LUX* South Ari Atoll in September. PHOTO/ LUX*
MI: What were your earliest experiences in the industry?
I took up my first hotel job when I was 17 years old and moved up from there. My father knew a few people in the industry who could let me have some experience and for me to do some internships. I entered into the field as an outside porter for the THC Milford Sound. I drove a two-tonne truck in which I carried all the bins from the kitchen and took the rubbish to the dump, and cut firewood for the hotel.
From there, I moved up to the room’s division and did pretty much everything except work in the kitchen as a chef. I’m a terrible cook. So I always leave that to the experts.
I worked for 15 years in New Zealand for three different hotels. I worked at a couple of corporate hotels, but I have always found my heart in resort-style properties. So after my last posting in New Zealand, which was at this place called Hanmer Springs, my wife and I decided in 2006 that it was time for me to take the next step. I ended up going to Australia to work as the General Manager at Ayres Rock, which is a very isolated place with temperatures of 40-45 degrees celsius. After two and a half years there, I transferred to the Great Barrier Reef, and worked at the Heron Island.
I left Australia in 2008 and went to Fiji to work as the Resort Manager for the Worldmark Resort Denarau Island. That was a great experience because I was exposed to a whole new culture, which was amazing and very strong, and beautiful people as well. During the three years I spent in Fiji, I enjoyed my life as well as the challenges that came with it.
MI: What tempted you to come to the Maldives?
GD: I knew it was going to be a bit of a challenge and I understood the logistics. I probably did not understand quite as much as I know now, but I had some idea because I did a little research before I got here.
I first worked for Universal Resorts, which was a great company to work for. They were the pioneers of the tourism industry here in the Maldives, and that aspect alone gave me a sense of pride and honour. They provided an environment where you can learn and understand a lot about the industry. I was the General Manager at Universal’s Velassaru Maldives resort from September 2011 to April 2013. I went back to Australia for six months and came back to the Maldives for the relaunch of LUX* South Ari Atoll.
Maldives, for me, is a whole bucket list of different experiences for anyone with a genuine interest in the tourism industry. Being able to run a five-star, lovely resort in the Maldives is really the pinnacle of one’s career. I am so grateful to have the opportunity to do that in my career. I am also a guest here and I am being looked after very well. It has been a great experience so far.
MI: What is your experience as the General Manager for LUX* South Ari Atoll?
GD: Working for a company like LUX* has been very rewarding. They think a little bit of out the box. I love the freshness and the funkiness of the product that I have the opportunity to lead. Even before I joined LUX*, I knew that the training given to staff and the focus on service here at LUX* is second to none.
It has been an incredibly busy 18 months since I got here and probably the most challenging experience I have ever had in my 28-year long career. But that is probably why these have been the most rewarding times of my entire career as well. It was very challenging to try and complete the upgrade in just three months, but we did it. It was truly a team effort. We have an incredible team comprising of local and expats, and we are consistently assisted by the amazing team at our head office in Mauritius.
We now have this lovely new product that we are very excited about. Now we have to get guests to come and see it as well. We are encouraged more than ever to do so because of the incredibly positive feedback we have received from our guests after the upgrade.
A couple rests facing the ocean in an overwater villa in LUX* South Ari Atoll. PHOTO/ ASAD
MI: What is the major change that came with the upgrade?
GD: We have adopted a concept called, “Lighter, brighter.” You will see that everything is much lighter now. To be honest, the hardware has now been brought up to the level where the software already was. The staff here did such fantastic things. We have introduced a new concept along with a lot of new reasons to come here. We have repositioned ourselves amongst the hotels here in the Maldives, with a very strong focus on F&B. We have seven restaurants and five bars manned by a great culinary team that do some amazing things. That is one of the unique selling points; that we have such a great offering.
But most of all, it is the small surprises that truly set us apart. I want to surprise my guests. Guests can go to a resort operated by a big international chain, which deliver on their promises every single time. But as a guest, I do not want to go to a place that delivers exactly what I expect. I want to be surprised. Here at LUX*, we do these silly little things like disco toilets, gift in a bottle, etc.
The reality is that the success of any property here in the Maldives depends on making small differences that add up to an entirely unique, personal experience for the guests. We all have turquoise waters and white sand beaches. So what is gonna differentiate us from our competitors? It really comes back to the staff and the level of service they provide to the guests.
I also say that the success of any company is that we do not take ourselves too seriously. At LUX*, we make sure that we create an environment where members of our team can excel at their jobs, but also be themselves while doing so. I think if we try and put too much structure on the staff, we lose what is special about those individuals. So here at LUX*, we encourage them to showcase their individual touch in the service they provide and have fun while at it.
MI: What are you thoughts about the changing travel trends and the changes in the Maldives’ tourism industry?
GD: There is no doubt that the Maldives, as a destination, has been and will go through a major transformation. As a destination, we are not the cheapest on the map. A lot of new products are coming into play, and a lot of them are doing all these different things like shoving spas and restaurants underwater. The trends are constantly changing, and that is exciting.
We obviously have a lot of challenges, especially with a lot of new beds coming into the market in a very short period. So we need to get more people into the country and more airlines to come in. There has been some positive developments, with new airports being built and the main airport undergoing a major expansion. I think all these developments bode well for the future.
But part of this change should also include us doing things differently from Fiji, Seychelles and all the other island destinations. For that, we need to come together as an industry and see what we all can do collectively to support this destination. When travellers make a choice, they do not first choose a hotel; instead, they first choose a destination and then go on to choose a property in that destination.
As an industry, we should also focus more on expanding and improving the human resources available. More locals need to trained and opportunities provided for them.
This in turn should go hand in hand with a focus on giving back to the local communities that we operate in. Since this country revolves around tourism, we need to make sure that whatever we are doing flows through, and that everyone gets the benefit. Here at LUX*, we support the Maldives Blood Services by organising blood donation camps. We also have a Tree of Wishes on the island, where our guests donate money to the local community.
Glenn speaks at the relaunch party held at LUX* South Ari Atoll in September. PHOTO/ LUX*
MI: What is the one thing that defines your experience in the Maldives?
GD: I love working in the Maldives mostly because of the humbleness of the staff that I work with. You do not get that genuine experience anywhere else in the world. That makes you a better manager because you want to work harder for your staff in order to keep getting that experience. It is a very weird feeling, but I make the most memories when I get to share my daily life with my 600-strong team. I live and breathe with these guys, but I never have the same day twice.
For me, it is those little things that count, and certainly not meeting celebrities from around the world or princes. That is a false world. I love being immersed in what is genuine, and that becomes more and more important as you grow older.
MI: What is the next chapter of your career?
GD: It is very simple for me; as long as I enjoy what I do, I am going to keep doing it. I still love being here and coming to work every morning. So, for as long as I feel this way, I am going to keep doing it for as long as I can do it. Perhaps I might try and find a little bit of balance in life because eventually I will have to slow down a little.
I consider myself incredibly lucky to be where I am today and what I have done, especially here at LUX*. The tourism industry is a wonderful thing to be part of, and Maldives is as best as it can ever be.
JOALI BEING, the Maldives’ exclusive Well-Living island, will embrace the timeless spirit of a Traditional Christmas this festive season, guided by its core ethos of joy, connection, wellbeing, and family. From 20 December 2025 to 11 January 2026, the island will transform into a sanctuary of festive wonder, where cherished traditions harmoniously blend with transformative wellbeing journeys.
Centred around the theme ‘A Lot Like Holiday,’ the festive celebrations combine beloved seasonal rituals with meaningful travel experiences inspired by JOALI BEING’s Four Pillars of Wellbeing — Mind, Skin, Microbiome, and Energy. Guests will be invited to take part in uplifting activities designed to encourage togetherness, discovery, and personal renewal.
Highlights of the festive programme include:
- Holiday Tree Lighting: A serene celebration beneath a canopy of lights where palm fronds replace fir trees and the sea breeze carries the spirit of the season.
- Gingerbread House Making: A joyful, hands-on tradition for guests of all ages.
- Christmas Picnic: A fresh reimagining of the classic celebration, featuring curated hampers, indulgent flavours, and oceanfront views.
- Christmas Eve Dinner: A refined feast of traditional holiday favourites and JOALI BEING classics, celebrating love, connection, and unity.
- New Year’s Eve Celebration: A night of sparkle, music, and culinary excellence to welcome 2026 in style.
As part of its festive line-up, JOALI BEING will also host a selection of Visiting Experts and global icons offering transformative, purpose-driven experiences:
- Football Workshops with Dimitar Berbatov: The former Manchester United striker, two-time Premier League Champion, and captain of the Bulgarian national team will lead two exclusive sessions (30 December and 2 January), inspiring players of all ages through mentorship and skill development.
- The Quantum Journey with Carlos Aparicio: Through his Biocuántica Original method, Aparicio will guide guests in achieving coherence between heart and mind, fostering resilience and clarity.
- Power of Breathwork with Javier de Prado: Guests will explore the connection between breath and emotion through mindful movement and meditation to restore balance and vitality.
- Awaken Balance and Longevity with Dr Igor Roganin: Integrating Traditional Chinese Medicine and modern diagnostics, Dr Roganin will offer therapies supporting graceful ageing, energy flow, and long-term wellbeing.
The festive calendar extends beyond celebration, inviting guests to experience the Joy of Well-Living through transformative rituals such as cacao ceremonies, Qi Gong, sound baths, and stress management workshops. Culinary highlights will include Japanese dinners, seafood feasts, and interactive masterclasses, while outdoor adventures will offer dolphin cruises, semi-submarine explorations, coral conservation, and Muay Thai sessions — all designed to deepen connection with self, others, and nature.
Family experiences will take centre stage through B’Kidult, JOALI BEING’s signature concept that blends play and purpose. The programme will feature engaging activities for all ages, including the Laughing Boocha Mixology Class, Beach Boot Camp for Teens, Healthy Nice Cream Kitchen, and Family Pilates sessions — all aimed at nurturing learning, joy, and togetherness.
A stay at JOALI BEING promises a journey of renewal and self-discovery, allowing guests to return home with a sense of lightness in body, mind, and spirit. Rates begin at USD 5,706 per night for two guests sharing an Ocean Pool Villa on a bed-and-breakfast basis.
As the festive season draws near, Centara Hotels & Resorts Maldives invites guests to celebrate the holidays amid the beauty of the Indian Ocean. Each of its distinct island destinations blends the warmth of Maldivian hospitality with the timeless traditions of the season. From family-friendly adventures to serene adult escapes, guests can choose from four remarkable properties — Centara Grand Lagoon Maldives and Centara Mirage Lagoon Maldives within The Atollia by Centara Hotels & Resorts, and Centara Ras Fushi Resort & Spa Maldives and Machchafushi Island Resort & Spa Maldives, part of The Centara Collection.
Centara Grand Lagoon Maldives
Just a short speedboat ride from Malé International Airport, Centara Grand Lagoon Maldives offers a sanctuary of tranquillity and privacy. Located within The Atollia, the resort presents a wealth of world-class dining, exhilarating water sports and excursions, and holistic wellness experiences at the serene SPA Cenvaree Retreat. Elegant beachfront and overwater villas provide the perfect setting for a memorable festive escape.
This year, the resort introduces the theme ‘Crystal and Bubbles’, a celebration that captures the glamour and sparkle of the season. From 22 December to 7 January, guests can enjoy a calendar of curated activities and entertainment beneath glittering crystal-inspired décor.
Families can look forward to treasure hunts, cupcake decorating, and pyjama parties leading up to Santa’s grand arrival on Christmas Day, while couples can indulge in elegant gala dinners and wine tastings. Each day brings new delights — from Boduberu masterclasses and festive workshops to themed dinners and karaoke nights.
The celebrations culminate in a New Year’s Eve gala, featuring cocktails, live entertainment, and fireworks beneath the stars. The festivities continue into January with island cinema nights, sandcastle competitions, and Orthodox celebrations that showcase local culture and cuisine.
Centara Mirage Lagoon Maldives
Located within The Atollia, Centara Mirage Lagoon Maldives embodies the signature spirit of Centara’s Mirage brand — a lively, family-focused resort inspired by the wonders of the ocean. The property features diverse dining options, a kids’ club, and the renowned SPA Cenvaree, complemented by the playful Candy Spa for younger guests. A sprawling outdoor water complex — complete with a lazy river, splash zone, and multiple pools — forms the heart of the island’s entertainment.
Festivities begin on 3 November with a joyful cake-mixing ceremony and continue through 7 January with an Orthodox Day celebration. Guests can join daily activities such as sunrise yoga, beach fitness sessions, and family games, or unleash their creativity through crafts including tote bag painting and festive T-shirt design.
Evenings are filled with BBQs under the stars, themed buffets, live music, Boduberu drumming, and mixology contests. Young travellers can enjoy pyjama parties, gaming challenges, and movie nights at the E-Zone, while families come together to welcome the New Year at the Mirage Carnival Celebration, complete with cocktails, a grand buffet, and live performances.
Centara Ras Fushi Resort & Spa Maldives
For those seeking an adults-only escape, Centara Ras Fushi Resort & Spa Maldives offers a tranquil haven where indulgence meets serenity. Guests can unwind in beachfront or overwater villas, explore the lagoon’s marine life, and savour moments of connection during a thoughtfully curated festive programme running from 15 December to 6 January.
Days begin with sunrise yoga, meditation, and Pilates sessions, while creative workshops invite guests to make botanical scrubs, organic face masks, and coconut-leaf crafts. More energetic visitors can join Thai boxing classes, beach volleyball, and boot camps.
As the sun sets, the resort transforms into a scene of celebration, with tree-lighting ceremonies, carol singing, cocktail hours, and themed dinners. Culinary highlights include seafood barbecues, Kin Khao dinners, and traditional Maldivian feasts. The New Year’s Eve Gala Dinner, inspired by an underwater theme, promises an evening of fine dining, live music, and dancing beneath the stars, followed by a warm Orthodox Day gathering to close the season.
Machchafushi Island Resort & Spa Maldives, The Centara Collection
Situated in South Ari Atoll, Machchafushi Island Resort & Spa Maldives, part of The Centara Collection, captures the essence of Maldivian island life — where nature, culture, and the ocean intertwine. Offering 112 beachfront and overwater villas overlooking a UNESCO-protected marine reserve, the resort provides an idyllic setting for meaningful festive celebrations.
Running from 7 November to 6 January, the programme begins with a cake-mixing ceremony and tree-lighting event, followed by Santa’s jet-ski arrival to delight guests of all ages. Children can take part in creative workshops, pizza-making, and scavenger hunts at Camp Safari, while adults enjoy beachside yoga, meditation, and wellness sessions.
Families can join sandcastle competitions, outdoor movie nights, and karaoke sessions, or explore local heritage through storytelling and cultural activities. As evening falls, the island comes alive with Fire & Ice pool parties, wine-pairing sessions, seafood feasts, and live DJ nights. On Christmas Eve, guests are treated to a festive buffet at Reef or a fine dining experience at Mare Azzurro, leading up to a New Year’s Eve island celebration of music and dance. The season concludes with a relaxed beach gathering on 6 January, featuring traditional dishes and festive cocktails.
Centara Hotels & Resorts Maldives invites guests to embrace the season’s joy across its enchanting island collection — where every sunrise brings celebration, every sunset brings connection, and every moment becomes a cherished memory beneath the Maldivian sky.
Jen Maldives Malé by Shangri-La has been named ‘Leading Business Hotel – Maldives’ at the prestigious South Asian Travel Awards (SATA) 2025, held this year in Colombo, Sri Lanka.
The award recognises outstanding achievements in travel, tourism, and hospitality across South Asia, underscoring the hotel’s continued commitment to delivering exceptional service, modern business facilities, and a seamless experience for both corporate and leisure travellers.
General Manager Juan Carlos Diago expressed his gratitude, stating, “We are truly honoured to receive this recognition from SATA. The award is a testament to the passion, dedication, and hard work of our entire team, who consistently go above and beyond to deliver exceptional services to our guests. We share this achievement with our valued guests and partners who continue to trust and support us.”
Situated in the heart of Malé, the capital of the Maldives, Hotel Jen Malé Maldives by Shangri-La has long been a preferred choice for business travellers seeking convenience, comfort, and efficiency. The property offers state-of-the-art amenities, versatile meeting and event spaces, and a balance of work and leisure. Guests regularly commend the hotel’s professionalism and consistency in delivering high standards, making each stay both productive and memorable. Whether for a short stopover or an extended business visit, Hotel Jen continues to set the benchmark for world-class service in a dynamic urban setting.
Director of Sales Mariyam Shafiyya Steinhilber added, “We are deeply honoured to receive the Best City Hotel Award. Winning this award reflects the passion and dedication of our entire team, from our front-line staff to our management. Every department has played a vital role in creating the outstanding guest experiences that make our hotel a leader in the city’s hospitality landscape.”
The South Asian Travel Awards brings together leading industry figures from Sri Lanka, India, Nepal, Bhutan, Bangladesh, and the Maldives, and has become one of the region’s most respected platforms for recognising excellence and innovation in tourism and hospitality.
As Jen Maldives Malé by Shangri-La celebrates this milestone, the team remains dedicated to enhancing service standards and redefining the business travel experience in the Maldives and beyond.
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