International
In the US, camera phones increasingly expose racism
From the death of a black man in Minneapolis to a racist incident in Central Park, camera phones are increasingly being used as a weapon against racism even when justice doesn’t always follow.
Two videos shot on smartphones spread from social media to mainstream media this week, highlighting how bystanders are now frequently capturing incidents that in the past may have gone unnoticed.
It was a member of the public who filmed George Floyd grasping for breath as a white Minneapolis policeman pressed his knee on Floyd’s neck for at least five minutes on Monday.
Floyd went still and was later declared dead in hospital. Four police officers were fired from their jobs but remain free and the city has witnessed two nights of angry protests.
“If we did not have a video, would the officers have been fired as quickly? Ibram Kendi, director of the American University’s anti-racism research center, asked in an interview with Democracy Now!
“Would they have believed all of those witnesses who were looking at what was happening and who was the asking officers to stop?
In the second incident, a white woman falsely reported Christian Cooper, an avid birdwatcher to police after he requested that she leash her dog in a wooded area of New York’s Central Park.
“I’m going to tell them there’s an African-American man threatening my life,” she told Cooper as he filmed her dial 911 in a video that has been viewed over 43 million times on Twitter.
Rodney King
In February, Ahmaud Arbery — also African American — was shot and killed by two white residents while jogging in their neighborhood in Georgia.
A third man, who was later also charged over Arbery’s death, filmed the murder, with the cellphone video sparking outrage when it was leaked onto social media earlier this month.
The filming of such violent incidents is not new.
Since the beating of Rodney King by Los Angeles police in 1991, which was filmed by an amateur cameraman, videos have frequently documented acts of racism across the United States.
But in recent years the capturing of such incidents, with them subsequently going viral online and then being broadcast across major news networks, has becoming more systematic.
“Here’s the sad reality,” tweeted Senator Kamala Harris, a black former candidate to be the Democratic Party’s presidential candidate.
“What happened to George Floyd, Ahmaud Arbery & Christian Cooper has gone on for generations to Black Americans. Cell phones just made it more visible.”
Katheryn Russell-Brown, director of the Center for the Study of Race and Race Relations at the University of Florida, said the videos remind us that “wherever people of color are there’s a vulnerability.
“I would be hard pressed to think of cases involving Whites that show the same kind of instances of harm and assault particularly if we’re talking about law enforcement,” she told AFP.
The increased use of police officers wearing body cameras while on duty over the past decade had raised hopes that the use of force against African Americans would fall.
But after initial studies showed encouraging results, more in-depth reports found that “the cameras aren’t producing the reductions in use of force that were expected,” according to Urban Institute researcher Daniel Lawrence.
Many forces allow officers to turn the cameras off whenever they want, while some have been accused of editing the images before making them public.
‘Torn apart’
In the death of Eric Garner — by asphyxiation at the hands of a New York police officer in 2014 which sparked the nationwide “Black Lives Matter” movement — it was witnesses who filmed the incident, not police, like with Floyd’s death.
“These videos that are published in public forms really do point to a kind of dysfunctionality in our criminal legal system,” said Russell-Brown.
“It’s sort of suggesting that we need private citizens to make it necessary to watch public officers or people in public spaces to achieve justice or to at least raise the alarm bells about justice,” she added.
Russell-Brown also notes that the presence of a camera often doesn’t prevent the act from being committed in the first place.
Filming can also have major repercussions, with specialists warning of the risks of rushing to judgment on social networks.
Within a day of the Central Park incident, Amy Cooper lost her job as vice-president of a wealth management company, her anonymity and her dog amid a media storm.
“I’m not excusing the racism. But I don’t know if her life needed to be torn apart,” said Christian Cooper, who is no relation to Amy.
As powerful as videos may be, they mean little, if the law doesn’t run its course, say experts.
“They got fired,” said Russell-Brown referring to the officers involved in Floyd’s death.
“Is that enough? No. We have a dead person. So now we want the legal system to do what it’s supposed to do.”
Reporting and photo: AFP
Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.
This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.
The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.
In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.
No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.
Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.
As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.
From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.
Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.
Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.
Eleanor has been named as one of the top 10 concierge software providers globally.
Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.
“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.
“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.
Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”
Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.
“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.
To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.
Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.
Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.
For more information, visit www.eleanorapp.com.
Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.
As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.
Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”
“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”
Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.
All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.
Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/
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