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Latin America named virus epicentre as Trump seeks US reopening

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The World Health Organization declared Latin America “a new epicentre” of the coronavirus pandemic as President Donald Trump ramped up pressure on state and local governments to speed up the reopening of the reeling American economy.

Surges in infections across much of Central and South America have driven the global case count to nearly 5.2 million, with more than 337,000 deaths, even as hard-hit Europe and the United States cautiously move into a recovery phase.

The death toll in Brazil has soared past 20,000, and with 310,000 reported cases, it has the third-biggest caseload in the world behind the United States and Russia.

COVID-19: World toll. PHOTO: AFP / Valentine GRAVELEAU

“In a sense, South America has become a new epicentre for the disease,” WHO emergencies director Mike Ryan said on Friday.

“We’ve seen many South American countries with increasing numbers of cases… but certainly the most affected is Brazil at this point.”

Unlike in Europe and the United States, where the elderly were hardest-hit, a significant number of deaths in Brazil have been younger people, who are often driven by poverty to work despite the threat of infection.

Grave-diggers at a cemetery outside Brazil’s Sao Paulo — the WHO has warned that South America is a new epicentre. PHOTO: AFP / NELSON ALMEIDA

“Since Brazil has a younger population, it’s normal for the number of cases to be higher among under-60s,” said Mauro Sanchez, an epidemiologist at the University of Brasilia.

“What’s perverse is that a lot of the people who are exposing themselves to the virus are doing it because they don’t have a choice.”

As the toll mounted, grave-diggers at a cemetery outside Sao Paulo scrambled to keep up.

“We’ve been working 12-hour days, burying them one after the other,” said one worker at Vila Formosa, wearing a white protective suit, mask and face shield.

“It doesn’t stop.”

‘We need more prayer’

In Washington, President Trump, keen to find a way out of the crisis and facing an uphill re-election battle, ramped up pressure on state and local governments to ease lockdown measures.

An outdoor, drive-in church service forced by the coronavirus pandemic in April at the First Baptist Church in Plaistow, New Hampshire. PHOTO: AFP/File / Joseph Prezioso

The pandemic has hammered the American economy and led to calls for an end to virus restrictions, despite the COVID-19 numbers still rising in the United States — the worst-hit country in the world with 1.6 million infections and 96,000 deaths.

Trump demanded state governors classify churches, synagogues and mosques as “essential services” on the same level as food and drug stores, and immediately allow them to hold services despite curbs on public gatherings.

“The governors need to do the right thing and allow these very important essential places of faith to open right now, for this weekend,” said the president, who counts religious conservatives as a core of his electoral base.

“If they don’t do it, I will override the governors. In America, we need more prayer, not less,” added Trump, who has previously expressed support for street protests against lockdowns.

It was not clear whether he had any authority to override the governors.

There was pushback from the mayor of Los Angeles after the Trump administration warned that the continued lockdown in the city could be illegal.

Britain confirmed it would impose a 14-day quarantine on international arrivals in addition to its ongoing social distancing rules. PHOTO: AFP / Tolga Akmen

“We are not guided by politics in this — we are guided by science, we are guided by collaboration,” said Mayor Eric Garcetti.

In the latest step to restart the economy, the Trump administration said Friday it would exempt from entry bans foreign professional athletes competing in the top leagues for several sports, including basketball, tennis and golf.

“In today’s environment, Americans need their sports,” Chad Wolf, acting secretary of the Homeland Security department, said in a statement announcing the order.

“It’s time to reopen the economy and it’s time we get our professional athletes back to work.”

‘Not possible to save them all’

Experts have warned that until a vaccine or treatment is developed for the virus, lockdown measures will persist in some form to prevent new waves of infections, a factor that has put immense pressure on economies.

Russia has predicted a “significant mortality increase in May”. PHOTO: AFP / Alexander NEMENOV

The airline, travel and hospitality sectors have been hit particularly hard by the pandemic, and car rental giant Hertz became the latest high-profile victim, announcing Friday that it was filing for bankruptcy in the United States and Canada.

It added that the bankruptcy filing excludes its main international operations, including Europe, where many nations are opening up their economies cautiously after slowing the spread of the virus.

France decided that it was safe to hold a delayed second round of municipal elections on June 28, and the Czech Republic said the epidemic remains contained there, two weeks after shopping malls, cinemas and restaurant terraces reopened.

Serbia said, meanwhile, that the Exit Festival in Novi Sad — one of Europe’s biggest music events — could go ahead in August as planned, and in Italy Florence’s famous Duomo cathedral reopened to the public.

But authorities are still keen to avoid opening up too fast, with a surge in Russia illustrating how quickly the deadly disease can spread.

Russia has so far recorded 3,249 deaths — with a caseload of more 325,000 infections, second only to the United States.

“The seriously ill are building up. Doctors try to save each one who lies there for two, three or more weeks,” said Moscow Mayor Sergei Sobyanin.

“Unfortunately, it’s not possible to save them all.”

Reporting and photos: AFP

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Emirates undertakes largest known fleet retrofit project

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Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.

This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.

The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.

In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.

No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.

Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.

As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.

From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.

Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.

Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.

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Eleanor helps over 30 Maldives hotels elevate guest services

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Eleanor has been named as one of the top 10 concierge software providers globally.

Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.

“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.

“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.

To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.

Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.

Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.

For more information, visit www.eleanorapp.com.

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Emirates’ recruiters scour the world for cabin crew talent with 30 city stops

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Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.

As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.

Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”

“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”

Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.

All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.

Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/

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