Featured

Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

7 years ago

August 31, 2017

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”

Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

Cooking

Dusit Thani Maldives launches SALA: new vegan dining experience

Published

1 hour ago

October 14, 2024

m@ldives

Dusit Thani Maldives is enhancing its acclaimed culinary experience with the launch of SALA, a new vegan restaurant that features nutrient-rich, plant-based dishes made from premium locally sourced ingredients and produce grown in the resort’s own organic gardens.

SALA has been developed in collaboration with Chef Celia Lam, co-leader of the Slow Food Community Bangkok and an instructor at The Food School – Thailand’s premier academy of gastronomy with business incubation services, affiliated with Dusit Hospitality Education. The restaurant offers a carefully curated ‘plant-powered’ menu, with standout dishes like Greek orzo salad, baked spiced pumpkin, and eggplant steak a la plancha. A variety of salads, soups, and mains are also thoughtfully crafted to provide a delightful culinary experience.

Set in a traditional Thai-style house overlooking the turquoise waters of Baa Atoll, SALA reflects Dusit’s signature Thai-inspired hospitality. Its opening also aligns with Dusit International’s Tree of Life sustainability program, which focuses on environmental preservation, health, and well-being. By incorporating organic, plant-based cuisine into its dining options, Dusit Thani Maldives reaffirms its commitment to promoting sustainability and wellness within the luxury travel sector.

SALA will officially open on November 1, 2024. To mark the occasion, Chef Celia Lam will host exclusive masterclasses and interactive workshops from November 1-4, offering guests the chance to learn how to create exceptional vegan dishes using fresh, wholesome ingredients.

“This new organic restaurant underscores our commitment to fostering healthy, sustainable living while delivering an exceptional dining experience,” said Jean-Louis Ripoche, Area General Manager, Maldives. “We are thrilled to welcome Chef Celia Lam, whose passion for sustainability aligns with our vision. We are confident that SALA will appeal to health-conscious travellers looking for a transformative dining experience.”

Located in the heart of the UNESCO World Biosphere Reserve of Baa Atoll, Dusit Thani Maldives offers a peaceful retreat that blends Thai-inspired luxury with Maldivian culture. Guests can enjoy unique experiences, including encounters with vibrant marine life, world-class wellness at Devarana Wellness, fine dining, luxurious villas, and a wide range of activities set against the stunning natural beauty of the Maldives.

Celebration

Experience luxury, adventure, and festive joy at Hilton Maldives Amingiri Resort & Spa

Published

3 hours ago

October 14, 2024

m@ldives

Hilton Maldives Amingiri Resort & Spa is enhancing its guest experience this holiday season with the introduction of Nature’s Mystique, a festive programme that celebrates the beauty of nature through a range of curated experiences. This programme offers a variety of activities, from enchanting dining options to rejuvenating wellness sessions and exciting recreational opportunities, ensuring that guests of all ages can enjoy their stay. Separate activity calendars are provided for children and teens, allowing families to fully embrace their holiday in the Maldives.

The Nature’s Mystique programme kicks off with a magical Christmas tree lighting ceremony and carol singing on December 21, followed by a cocktail reception to set the festive mood for the season.

On Christmas morning, Santa Claus will arrive at the resort to spread goodwill and joy, distributing gifts to guests throughout the day. The festive celebrations will continue with a New Year’s Eve gala dinner, where guests can enjoy a lively evening of food, live music, and fireworks.

The resort is filled with Christmas spirit, offering various festive activities for guests of all ages. At Krakengiri Kids’ Club, one of the largest kids’ clubs in the Maldives, children aged 4-12 can explore their creativity with pottery classes, art competitions, and jewellery-making workshops. The club also hosts pirate-themed cruises, treasure hunts, pyjama parties, and seaside fashion shows to keep the young ones entertained.

For teens, Krakengiri Kids’ Club offers an engaging range of activities, including tubing, competitive kayaking, football matches, water polo, and the Beat the Pro Badminton challenge. Teens can also participate in a zero-proof mixology workshop, TRX training, and high-intensity Tabata workout sessions.

Hilton Maldives Amingiri Resort & Spa provides opportunities for families to bond and create lasting memories. Families can participate in Frisbee matches, beach volleyball, and table tennis tournaments. The resort also offers tennis clinics on its versatile tennis court, which is ideal for both tennis and pickleball, as well as a new padel court for padel tennis enthusiasts.

For more adrenaline-fueled family activities, guests can join guided Snorkie Talkie tours led by the resort’s marine biologist, as well as parasailing and Jet Ski trips to local sandbars. Additional experiences include night fishing trips, dolphin safaris, and sunset cruises with Santa Claus.

Guests can indulge in a variety of festive events at the resort’s restaurants and cafes. Sip Tea Lounge will host Christmas high teas and tea blending classes, while Beach Shack presents themed beach buffets. Aura Pool Bar will offer pool parties, club nights, and a Bartender Competition. The Cocktail Lab will feature Christmas-themed mixology masterclasses and cocktail pairing workshops.

The resort’s over-water restaurant, Origin, will serve a classic Christmas menu, and Eden Champagne & Gin Bar will surprise guests with rum and chocolate pairings, along with seasonal variations on the Negroni. Habitat will offer themed buffets, while wine dinners and the much-anticipated Chef’s Table will showcase the theme “The Five Elements of Nature.”

Guests visiting Amingiri Spa & Hammam during the festive season can indulge in a range of treatments designed to renew the soul and restore vitality. Treatments include Woodland Wonder, a herbal massage and steam bath; Ocean’s Embrace, a spirulina body wrap and salt stone treatment; and Island Bliss, a luxurious hammam bath ritual followed by a massage and eucalyptus-scented steam bath.

Whether planning a short getaway or an extended holiday, Hilton Maldives Amingiri Resort & Spa provides the perfect combination of luxury, comfort, and adventure for families seeking a holiday escape in paradise.

Drink

From garden to glass: Milaidhoo Maldives elevates cocktails with freshly sourced ingredients

Published

3 hours ago

October 14, 2024

m@ldives

At Milaidhoo Maldives, mixology has been taken to the next level with the introduction of the Chef’s Garden, where fresh, locally sourced ingredients elevate every cocktail. The private island resort’s mixologists now have direct access to an array of herbs, spices, fruits, and vegetables, allowing them to hand-select the freshest ingredients for garnishing and creating cocktails. This direct farm-to-glass approach ensures that every drink is bursting with vibrant flavours, enhancing the guest experience with unparalleled freshness.

To mark the unveiling of the Chef’s Garden, Milaidhoo introduces the Garden Elixir, a signature cocktail created by the resort’s talented mixologists. This drink features Botanist Gin, celebrated for its complex herbal and spice notes, and is enhanced with freshly harvested herbs from the garden. The Garden Elixir captures the essence of the Maldives, offering a refreshing, aromatic experience that is as unique as the island itself.

The Chef’s Garden is not only a source of fresh ingredients but also an interactive space for guests. Visitors are encouraged to explore the garden, learn about the local vegetation, and discover the culinary and mixological benefits of these plants. The tranquil setting provides the perfect backdrop for cooking and cocktail-making classes led by resident chefs and mixologists, or even private dining experiences under the stars, adding another enchanting dimension to the resort’s diverse dining options.

Executive Chef Ken Gundu, the visionary behind the Chef’s Garden, emphasises the importance of growing local produce in the Maldives. “In an island setting like ours, cultivating our own vegetables is essential to ensuring freshness and offering guests a sustainable, healthier dining and drinking experience. The Chef’s Garden allows us to deliver the highest quality ingredients, straight from the garden to the plate and glass. Our kitchen and bar are proud to showcase this level of freshness,” says Gundu.

Milaidhoo’s commitment to sustainability is furthered by the Chef’s Garden, which reduces the need for imported ingredients, cutting the resort’s carbon footprint and supporting eco-friendly practices. By growing much of its own produce, Milaidhoo not only helps to meet daily food requirements but also ensures guests enjoy the most natural and wholesome ingredients.

While Milaidhoo is famed for its stunning marine life in the UNESCO-listed Baa Atoll, the island’s commitment to sustainability through initiatives like the Chef’s Garden showcases its inner beauty. This project highlights Milaidhoo’s dedication to eco-conscious tourism and its harmonious connection with the environment. By integrating local agriculture into its culinary operations, Milaidhoo continues to lead the way in sustainable luxury and culinary innovation.