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Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry
When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.
Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.
This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.
“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.
Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH
Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.
Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.
“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.
“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”
Neil conducts a training programme.
However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.
This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.
“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.
“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”
Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.
“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.
“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”
Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM
The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.
In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”
Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.
Kudadoo Maldives Private Island by Hurawalhi has been named a ‘Best of the Best’ winner in the prestigious 2025 TripAdvisor Travellers’ Choice Awards. This elite honour places Kudadoo among the top 1% of hotels worldwide, a distinction earned through consistently outstanding guest reviews and ratings over the past year.
Building on its legacy of excellence, Kudadoo also secured the #18 position in Asia’s Small & Boutique Hotels category, recognised for its unparalleled approach to ultra-luxury hospitality, eco-conscious ethos, and personalized all-inclusive experiences that redefine exclusivity.
Akira Shiota, General Manager of Kudadoo Maldives Private Island, emphasised that every detail at Kudadoo is designed with purpose to offer unparalleled freedom, tranquil privacy, and an intimate connection to nature. He stated that receiving the ‘Best of the Best’ award once again validates the resort’s commitment to exceptional, conscious luxury, crediting the dedicated team and loyal guests for inspiring continuous elevation of the experience.
Designed by acclaimed Japanese architect Yuji Yamazaki, Kudadoo is a fully solar-powered sanctuary crafted for effortless luxury and meaningful indulgence. The island is home to just 15 exclusive Ocean Residences, each positioned above the crystal-clear waters of the Indian Ocean, offering a personalized escape with 24/7 private butler service.
Guests at Kudadoo can enjoy a wide range of curated experiences, from swimming with manta rays to bespoke beachside barbecues, tailored to meet the desires of discerning visitors—many of whom return year after year for the resort’s signature blend of serenity, sophistication, and sustainability.
Mohamed Solah, CEO of Crown & Champa Resorts, the management company behind Kudadoo, remarked that the award celebrates the essence of what the resort offers: freedom, privacy, and pure indulgence. He noted that being recognised by global travellers year after year is a remarkable achievement and a testament to the passion, dedication, and outstanding service delivered by the resort’s teams daily.
Kudadoo is accessible via a scenic seaplane journey or a domestic flight followed by a speedboat transfer, ensuring a seamless and stress-free transition into paradise.
This milestone adds to Kudadoo’s growing list of accolades, including its status as a 2024 TripAdvisor Travellers’ Choice Winner, which placed the resort among the top 10% of hospitality businesses worldwide. With an unwavering focus on innovation, wellbeing, and elevated service, Kudadoo continues to set the standard for private island living in the Maldives.
Kuredu Island Resort & Spa has been honoured with the prestigious ‘Best of the Best’ accolade in the 2025 TripAdvisor Travellers’ Choice Awards, ranking it among the top 1% of hotels worldwide. This distinction represents the highest level of excellence awarded by TripAdvisor, celebrating destinations that consistently provide exceptional service, outstanding value, and unforgettable guest experiences.
Selected from millions of traveller reviews and ratings collected over the past year, the Travellers’ Choice ‘Best of the Best’ Award reflects Kuredu’s unwavering dedication to exceeding expectations and crafting joyful, memorable stays. Guests worldwide have praised the resort’s warm Maldivian hospitality, extensive range of activities, diverse dining options, and idyllic island setting that seamlessly balances excitement with tranquility.
Mohamed Solah, CEO of Crown & Champa Resorts, commented that Kuredu’s vibrant charm, variety of adventures, and heartfelt hospitality continue to captivate guests. He emphasised that the award not only recognises the resort’s exceptional service but also the emotional connections the team fosters with every guest. He expressed deep pride and gratitude toward the Kuredu family and loyal visitors for helping achieve this significant milestone.
Situated in the turquoise waters of the Lhaviyani Atoll, Kuredu Island Resort & Spa is one of the Maldives’ most beloved and iconic destinations. As the sole resort on Kuredu Island, it offers an exclusive sanctuary welcoming families, couples, and solo travelers alike. The resort features 389 villas and bungalows, ranging from beachside retreats to overwater hideaways, blending rustic charm with luxurious comfort.
Guests can enjoy a wide variety of experiences catering to all preferences and tempos. Activities include world-renowned diving at nearby coral reefs, water sports, sunset dolphin cruises, yoga sessions, full-service spas, and culinary journeys across multiple restaurants and bars. Kuredu aims to offer more than just a holiday — it provides stories worth sharing.
The resort’s family-friendly amenities, including kid-focused activities and multi-generational villa options, make it a top choice for travellers with children. Couples are attracted to romantic beach dinners, secluded sunset spots, and the peaceful O’ Resort area designed for adults seeking intimacy and calm.
Jorge Amaro, General Manager of Kuredu Island Resort & Spa, highlighted the resort’s deeply personal approach. He explained that it is the small gestures — such as remembering a guest’s favourite drink or sharing a genuine smile — that create lasting memories. He noted that the award reflects the passion, dedication, and authenticity of the entire team, who strive to make every guest feel truly at home on the island.
The 2025 recognition adds to Kuredu’s impressive array of accolades earned over the past decade. The resort has consistently upheld its reputation as one of the Maldives’ most admired hospitality destinations, with multiple TripAdvisor honours including:
- 2024 TripAdvisor Travellers’ Choice Award — Recognised among the top 10% of hospitality businesses worldwide
- 2019 Certificate of Excellence — Awarded for consistently high guest ratings
- 2017 TripAdvisor Certificate of Excellence
- 2014 Certificate of Excellence, UK — Based on outstanding guest reviews
- 2013 Travellers’ Choice Award, UK — Ranked #21 among the Top 25 Resorts in the Maldives for Best Service
- 2013 & 2012 Certificate of Excellence, UK — Recognised for consistent excellence in guest satisfaction
These honours reflect Kuredu’s longstanding commitment not only to meeting international hospitality standards but also to creating a sense of belonging, excitement, and wonder for guests from around the world.
Komandoo Island Resort & Spa has been recognised as a winner in the 2025 TripAdvisor® Travellers’ Choice® Awards, earning a place among the top 10% of hotels globally. This prestigious accolade reflects the boutique adults-only resort’s enduring charm, thoughtful details, and commitment to delivering exceptional guest experiences in an intimate and romantic setting.
As a member of the TripAdvisor Hall of Fame, Komandoo has long maintained a reputation as one of the Maldives’ most beloved resorts for couples and honeymooners. With just 65 villas situated along pristine beaches and above a shimmering turquoise lagoon, the island offers an idyllic retreat where love, serenity, and barefoot luxury thrive.
According to Mohamed Solah, CEO of Crown & Champa Resorts, “This recognition is a testament to the genuine care our Team of Champions puts into every stay. At Komandoo, hospitality is more than a service—it’s a heartfelt connection with each guest.”
Ahmed Naseem, General Manager of Komandoo Island Resort & Spa, added, “What makes Komandoo special is the soul of the island—our champions’ passion, the intimacy of the setting, and the heartfelt experiences created for every guest. Being honoured year after year by our guests and by TripAdvisor inspires us to keep delivering unforgettable moments in one of the most romantic corners of the world.”
Komandoo’s adults-only policy and tranquil environment make it an exceptional choice for honeymoons, anniversaries, and couples’ getaways. Guests enjoy uninterrupted serenity, romantic beach dining, curated experiences, and wellness offerings designed for reconnection and relaxation.
Komandoo’s inclusion in the 2025 Travellers’ Choice Awards continues a long-standing tradition of excellence celebrated by TripAdvisor and the global travel community. Among the numerous accolades the resort has received from TripAdvisor over the years are:
- TripAdvisor Travellers’ Choice Award Winner 2025 & 2024
- TripAdvisor Certificate of Excellence – 2019
- Travellers’ Choice Awards – UK – 2018
- Certificate of Excellence – UK – 2016
- TripAdvisor Travellers’ Choice Awards – UK – 2015 – | #1 Romantic Resort in the Maldives | #7 Top Hotel for Service in Maldives | Top 10 Hotels in Maldives
- Certificate of Excellence – UK – 2015 & 2012
- Five-time Certificate of Excellence Winner (2011–2015)
- TripAdvisor Travellers’ Choice Award – 2009 (UK) | #1 Romantic Resort in Maldives | #1 in Asia | #7 in the World
These accolades highlight Komandoo’s unwavering commitment to guest satisfaction and its dedication to delivering memorable, personalised stays.
With its adults-only policy and serene setting, Komandoo offers an unparalleled destination for honeymoons, anniversaries, and romantic escapes. Guests are treated to uninterrupted tranquillity, bespoke beach dining experiences, wellness offerings, and curated activities designed to foster reconnection.
The resort features a variety of accommodations, from overwater villas with direct lagoon access to beach villas shaded by palms, each offering comfort, privacy, and luxury. Additional highlights include award-winning dining, indulgent spa treatments at Duniye Spa, and a vibrant house reef ideal for snorkelling enthusiasts. Komandoo seamlessly blends Maldivian authenticity with modern comforts and heartfelt service. As the island’s only resort, it offers guests a rare sense of exclusivity—where every detail is crafted to let love stories unfold.
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