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Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

8 years ago

August 31, 2017

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”

Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

Cooking

Gourmet pizza takes centre stage at COLOURS OF OBLU with Chef Marco Piccini

Published

1 day ago

August 10, 2025

m@ldives

Placing unique customer experiences at the heart of its brand identity, COLOURS OF OBLU values fun and relaxation on holiday as much as the indulgence and entertainment found across its portfolio of four stunning resorts.

In line with the vibrant spirit of the OBLU guest experience, the resorts, part of Atmosphere Core, have announced a forthcoming collaboration with renowned Italian pizza chef Marco Piccini. From 22 September to 3 October, Chef Marco will bring his distinctive blend of tradition and craftsmanship to the Maldives through a series of pop-up pizza dining events and more.

Chef Marco, CEO of ‘Mako Pizza’, is far more than a pizza maker. Specialising in live show cooking and exclusive event catering, he is celebrated for creating bespoke culinary experiences using organic dough, long fermentation methods, and premium flours. Each event he curates is a performance in itself, blending flavour, artistry, and storytelling.

This will mark Chef Marco’s debut in the Maldives. Atmosphere Core’s Vice President of Food & Beverage, Anupam Banerjee, expressed the brand’s enthusiasm, noting that the team constantly seeks artisanal culinary experiences that entertain as much as they please the palate. He highlighted Chef Marco’s commitment to the origins and quality of each ingredient, and his passion for sharing the history of his country’s national dish, emphasising that great pizza begins with the dough.

On a whirlwind tour of North Malé Atoll, Chef Marco will host a series of pop-up pizza dining events and speciality Chef’s Menu concepts, beginning at OBLU NATURE Helengeli, continuing to OBLU SELECT Sangeli, and concluding at the couples-only OBLU SELECT Lobigili. During his visit, he will work closely with the resorts’ culinary teams, providing them with a rare opportunity to master the art of traditional pizza-making. Guests will also be invited to join interactive sessions, learning to create handcrafted pizzas from scratch.

Raised in Sovigliana-Vinci with roots in Grosseto and Empoli, Chef Marco inherited his love for cooking from his mother, Mara. He studied culinary arts at the Enriques Institute in Castelfiorentino and gained experience in acclaimed restaurants including Borgo Allegro, Castelfalfi Resort, and Milan’s Michelin-starred JOIA.

In 2019, his collaboration with chef Fabrizio Marino—another celebrated Italian chef who works with Atmosphere Core—led to the opening of Pizza Del Popolo, San Miniato’s first vegetarian bakery-pizzeria, dedicated to organic, locally sourced produce and authentic regional flavours.

For Chef Marco, pizza is a passion that comes from the soul, more an art form than a simple culinary process. Having showcased his craft across Europe, he sees the Maldives as an extraordinary new destination for his events. He expressed his excitement at sharing his expertise with guests and kitchen teams, while also learning from the island chefs about their own specialities and local cuisine.

Featured

Le Méridien Maldives hosts SSI’s ambitious global training video production

Published

2 days ago

August 9, 2025

m@ldives

In August 2025, SSI, the world’s leading business-based dive training agency, embarked on an ambitious multi-week video shoot at Le Méridien Maldives Resort & Spa in partnership with Sub Oceanic Maldives. The large-scale production will deliver a series of updated, high-quality training videos, lifestyle visuals and brand content to be shared with divers and dive professionals across the globe. More than a filming project, the initiative represents a strategic alliance between luxury hospitality, elite dive training and professional media production, with the aim of promoting diversity in the diving community and elevating how dive education is delivered worldwide.

Situated in the pristine Lhaviyani Atoll, Le Méridien Maldives Resort & Spa offers an eco-conscious island sanctuary surrounded by 50 world-class dive sites. Its vibrant reefs and diverse marine life made it the ideal choice for SSI’s latest production. The partnership also reflects a shared commitment to marine education and exceptional guest experiences. General Manager Thomas Schult expressed pride in hosting the project, noting the resort’s thriving reef ecosystem as a perfect setting for professional dive content and for guests seeking to explore the underwater world.

Le Méridien’s alignment with SSI’s values of ocean conservation, marine education and engaging dive programmes strengthened its appeal as a partner. Guests are able to immerse themselves in the marine environment through curated diving and snorkelling activities offered by Sub Oceanic Maldives, the on-site SSI Training Center.

At the heart of the collaboration is Sub Oceanic Maldives, known for its professionalism, expertise and enriching guest experiences. The team has been instrumental in coordinating logistics, selecting locations, managing safety and assisting with underwater filming. Head of Operations Florian Gansl spoke warmly of the project, joking that the abundance of turtles on the resort’s house reef might frequently wander into shots. Two Sub Oceanic instructors, Alejandro Embid Ruiz de Conejo and Chun-Ping “Pyng” Lin, are also featured in the production, bringing local insight and technical expertise to the screen.

Earlier this year, SSI held a global casting call for instructors worldwide, receiving an overwhelming response. Six professionals were selected for their diving expertise, skill in demonstrating techniques and ability to inspire others while representing diverse ages, backgrounds and genders. The cast includes Alejandro Embid (Spain), Kornel Toth (Hungary), Gordos Mateo Gojunco (Philippines), Sita Angela Jaekel (Indonesia), Chun-Ping “Pyng” Lin (Taiwan) and Jacinta Kimani (Kenya), each bringing unique experience and cultural perspective to the project.

The shoot focuses on three main content areas: detailed skill demonstration videos to enhance SSI’s training materials, authentic diving footage showcasing the Maldives’ reefs and marine life, and lifestyle content capturing the complete dive travel experience, from preparation to post-dive relaxation. Behind-the-scenes moments are also being documented for future release, offering a glimpse into the teamwork, planning and passion behind the production.

More than a visual refresh, this initiative forms part of SSI’s long-term strategy to modernise dive education and provide its global professional network with engaging, up-to-date resources. The partnership between SSI, Le Méridien Maldives Resort & Spa and Sub Oceanic Maldives exemplifies how world-class training, hospitality and dive operations can combine to promote eco-conscious travel, marine education and inspiring storytelling, encouraging the next generation of divers.

Featured

Tiny flippers, big journey: sea turtles hatch at Alila Kothaifaru

Published

4 days ago

August 7, 2025

m@ldives

A magical scene is unfolding at Alila Kothaifaru Maldives, as the island becomes a nurturing ground for the next generation of marine life — sea turtle hatchlings. With four active nests currently incubating, guests and marine enthusiasts alike are eagerly anticipating the emergence of these tiny creatures, expected to align with the next full moon.

Following a recent successful hatching, the remaining three nests have been identified as belonging to Green Sea Turtles — one of the largest sea turtle species inhabiting tropical and subtropical waters. Renowned for their smooth, heart-shaped carapaces and their herbivorous diet of seagrass and algae, these gentle marine giants play a vital role in sustaining healthy coral reefs and marine ecosystems. One additional nest is believed to belong to a Hawksbill turtle, although this has yet to be confirmed.

“Sea turtles are fascinating creatures. They lead largely solitary lives and migrate thousands of kilometres between their feeding and nesting grounds,” explains Fernanda Cortina Escalante, the resort’s resident Marine Biologist. “It’s incredibly special to witness this phase of their life cycle so closely here on our island.”

Turtle reproduction is an intricate and delicate process. These ancient mariners return to the very shores on which they were born to lay their eggs, usually under the cover of darkness. Female turtles dig nests in the sand, where the eggs incubate for 45 to 70 days before the hatchlings instinctively head towards the sea.

Green Sea Turtles can live between 60 and 80 years, grow up to 1.5 metres in length, and weigh as much as 300 kilograms. Their remarkable physiology allows them to hold their breath for up to five hours while resting, an impressive adaptation to life in the ocean.

“Hosting these nests provides us with a unique opportunity to educate guests about sea turtle conservation and promote greater awareness of marine biodiversity,” says Camille Berger, Euro-Divers Manager at Alila Kothaifaru Maldives. “We feel fortunate to share this meaningful experience with guests from across the globe.”

The resort places a strong emphasis on conservation, working closely with its in-house marine biologist to monitor and protect the nesting sites.

“A new generation of sea turtles has officially embarked on its journey into the ocean, with 61 tiny hatchlings recently making their way from nest to sea,” shares Thomas Weber, General Manager of Alila Kothaifaru Maldives.

“Moments like these remind us of both the beauty of nature and the responsibility we bear in preserving this extraordinary ecosystem. It is a true honour to be part of the journey of these magnificent creatures.”

Guests staying at the resort may have the rare opportunity to witness a live hatching — an unforgettable experience of nature at its most raw and awe-inspiring.