Featured

Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

8 years ago

August 31, 2017

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”

Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

Drink

The Nautilus Maldives hosts Gregor Zimmermann for three-day Easter gastronomic programme

Published

3 days ago

January 25, 2026

m@ldives

At The Nautilus Maldives, time is guided by personal rhythm and creativity is free from constraint. From 3 to 5 April 2026, the ultra-luxury private island resort will welcome Gregor Zimmermann, Switzerland’s State Chef and Executive Chef of the Bellevue Palace in Bern, for an intimate Easter culinary residency that brings Alpine heritage to the shores of the Indian Ocean.

During the three-day residency, guests will be invited to take part in a series of unhurried and immersive dining experiences. Two exclusive gourmet evenings at Zeytoun will feature tasting menus that create a refined dialogue between the flavours of the Swiss Alps and Maldivian produce. The programme also includes a Chocolate Masterclass, offering an interactive introduction to Switzerland’s celebrated chocolate-making traditions, where Zimmermann will share techniques, cultural heritage and the artistry behind the craft, allowing guests to create and enjoy their own confections.

The residency will extend into the island’s Easter celebrations, with Zimmermann’s creations appearing as special canapés during Nautilus Rising at the Naiboli Beach pop-up. These moments will serve as a prelude to the festive programme, blending culinary artistry with the relaxed rhythm of island life.

A member of the prestigious Le Club des Chefs des Chefs, the international association of chefs serving heads of state, Zimmermann is the trusted culinary custodian for visiting presidents, royalty and official delegations in Switzerland. His career includes cooking for figures such as President Emmanuel Macron and members of European royal families. In recognition of his contribution to gastronomy and his commitment to excellence, he was awarded the Officier du Mérite Agricole by the French President.

Zimmermann’s cuisine is defined by clarity, restraint and emotion. Rather than adhering to a fixed signature style, his cooking reflects stories of origin, landscape and memory, weaving Swiss Alpine traditions with global influences in a technically precise yet expressive approach. He has described his work as a continuous reinterpretation of rustic Swiss recipes, while remaining faithful to their roots.

Adan Gomez, General Manager of The Nautilus Maldives, said that Zimmermann’s residency reflects the resort’s commitment to artistic freedom and authenticity. He noted that the Masters for Masters series invites respected global talents to create without boundaries in an environment shaped by individuality and unhurried living.

Set within the Baa Atoll UNESCO Biosphere Reserve, the Easter residency at The Nautilus will bring together Swiss craftsmanship and Maldivian serenity in a celebration of purity, artistry and cultural exchange. The programme is designed to offer guests moments shaped by mastery, experienced entirely on their own terms.

Featured

St. Regis Maldives Vommuli Resort curates timeless Valentine’s experiences with IVAR Jewellery

Published

3 days ago

January 25, 2026

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The St. Regis Maldives Vommuli Resort has unveiled an intimate celebration of love through an exclusive collaboration with IVAR Jewellery, bringing together craftsmanship, emotion, and timeless romance in a refined island setting. Rooted in shared values of artistry and enduring beauty, the partnership invites guests to experience love as something continuous, evolving, and deeply personal.

Central to the collaboration is IVAR’s Infinity Collection, inspired by the circle as a symbol with no beginning and no end. Each piece reflects a quiet and enduring expression of love, designed to preserve fleeting moments in lasting form. The collection speaks to intimacy, connection, and the promise of forever, offering jewellery that is both meaningful and timeless.

IVAR’s creations draw on the rich traditions of Indian craftsmanship, reinterpreted through a contemporary design approach. Crafted by skilled artisans using time-honoured techniques, each piece balances heritage with modern elegance. Designed for daily wear and long-term appreciation, the jewellery is intended to accompany life’s most significant milestones and be treasured across generations.

Inspired by this philosophy, The St. Regis Maldives Vommuli Resort has curated a series of romantic experiences that reflect the elegance and symbolism of the Infinity Collection. At Iridium Spa, couples are invited to enjoy a Romantic Spa Escape, an immersive sensory journey infused with rose geranium and rose quartz. Each treatment is designed to restore balance, deepen connection, and create moments of calm intimacy that extend beyond the spa.

As evening approaches, romance continues with Valentine’s dining experiences set beneath open skies and framed by the island’s natural beauty. Soft lighting, refined menus, and an unhurried atmosphere encourage couples to linger, connect, and celebrate togetherness. Every detail is composed to honour shared moments and the quiet luxury of presence.

For couples preparing to begin their next chapter, IVAR’s Solitaire Collection offers a classic expression of commitment. Defined by diamonds of exceptional brilliance and clarity, each piece reflects the purity of the promise it represents. Set within the surroundings of The St. Regis Maldives, weddings become personal celebrations where elegance, emotion, and artistry come together.

Through this collaboration, The St. Regis Maldives Vommuli Resort and IVAR Jewellery invite guests to experience a love that is both effortless and profound, fleeting yet enduring, creating memories inspired by the infinite symbol that lies at the heart of the partnership.

Featured

Cinnamon Hotels & Resorts Maldives launches March flash offer with savings of up to 80%

Published

6 days ago

January 22, 2026

m@ldives

Cinnamon Hotels & Resorts Maldives has announced a limited-time flash offer inviting travellers to experience the Maldives in March, one of the destination’s most favourable months, with savings of up to 80 per cent when booking direct. The promotion is available across all four Cinnamon resorts in the Maldives and combines discounted rates with added island experiences, allowing guests to enjoy the destination during a period of ideal weather conditions.

The offer is open for bookings from 23 January to 2 February 2026, for stays between 1 March and 31 March 2026, using the promotional code MARCH26.

Guests booking under the offer can look forward to a range of experiences, including diving and snorkelling excursions with opportunities to encounter manta rays, reef sharks and sea turtles. On land, activities include island hopping, sunset fishing trips, Balinese spa treatments and four-course beachfront dinners. Guests staying a minimum of three nights are also eligible to receive resort credits of up to USD 150, providing additional value during their stay.

At Cinnamon Dhonveli Maldives, guests booking direct may select any two island experiences, or enjoy up to all available benefits once per stay depending on their GHA DISCOVERY membership tier, along with USD 100 in resort credits for stays of three nights or more. Available experiences include a beach dinner, a Balinese massage, a swim and snorkel excursion, and a local island visit.

At Cinnamon Velifushi Maldives, guests may select any two island experiences, or enjoy up to all benefits once per stay depending on their GHA DISCOVERY membership tier, together with USD 150 in resort credits for qualifying stays. Available options include a beach dinner, a spa treatment, island hopping and dolphin watching.

At Cinnamon Hakuraa Huraa Maldives, guests may select any two island experiences, or enjoy up to all benefits once per stay depending on their GHA DISCOVERY membership tier, along with USD 100 in resort credits for stays of three nights or more. Experiences include sunset fishing, island hopping, a bottle of sparkling wine and a kayaking experience.

At Ellaidhoo Maldives by Cinnamon, guests booking direct may select any two island experiences, or enjoy up to all benefits once per stay depending on their GHA DISCOVERY membership tier, together with USD 100 in resort credits for qualifying stays. Available experiences include a beach dinner, a Balinese massage, sunset fishing and a dolphin safari.

Under the GHA DISCOVERY membership programme, Silver tier members may select two benefits, Gold tier members may select three benefits, and Platinum tier members are entitled to all listed benefits once per stay.

In addition, GHA DISCOVERY members who book direct are eligible for further privileges, including the ability to earn and redeem DISCOVERY Dollars, potential room upgrades up to suite category, and early check-in and late check-out, subject to availability and membership tier.

Available for a limited time, the flash offer is designed to encourage travellers to visit the Maldives in March, when weather conditions are favourable and island experiences are at their most appealing.