Connect with us

Featured

Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

on

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”


Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals.  His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

Awards

Kuda Villingili Resort Maldives nominated for Condé Nast Traveller Readers’ Choice Awards 2025

Published

on

Kuda Villingili Resort Maldives has officially been nominated for the prestigious Condé Nast Traveller (UK) and Condé Nast Traveler (US) Readers’ Choice Awards 2025 in the “Resorts” category. This recognition once again places the award-winning five-star luxury resort among the world’s most celebrated travel destinations. Voting is currently open and will remain so until 30 June 2025. The results will be announced in the November 2025 issues of Condé Nast Magazine in both the UK and US editions.

This nomination follows a remarkable achievement in 2024, when the resort was recognised in the Condé Nast Traveller (UK) Readers’ Choice Awards, earning 8th place among the Top 20 Resorts in the Indian Ocean. The accolade underscored the resort’s commitment to excellence and its deep connection with guests.

Amjad Thaufeeg, Commercial Director of Kuda Villingili Resort Maldives, expressed gratitude for the nomination, stating, “Being nominated once again for the Condé Nast Traveller (UK) and Condé Nast Traveler (US) Readers’ Choice Awards is a tremendous honour. It is incredibly exciting to be listed among the top resorts in such a competitive global region. This recognition is a testament to Kuda Villingili’s exceptional service, soulful hospitality, and unforgettable guest experiences. We warmly invite everyone to vote and support us in achieving even greater success in 2025.”

Located in the heart of the Indian Ocean, Kuda Villingili Resort Maldives is a luxurious island retreat that redefines the concepts of time and space. The resort is celebrated for its world-class dining offerings across eight restaurants serving twelve distinct cuisines, holistic wellness experiences at its private island spa, and a vibrant surf scene at the renowned Chickens Break. With spacious villas, warm Maldivian hospitality, and a diverse range of curated experiences for couples, families, and solo travellers, the resort continues to set new standards in personalised luxury.

The Condé Nast Traveller Readers’ Choice Awards are among the most esteemed accolades in the travel industry, determined entirely by the votes of discerning readers. Each year, millions of readers around the world vote for their favourite hotels, resorts, cities, airlines, and more, honouring those that deliver unforgettable experiences.

Every vote is meaningful. Kuda Villingili Resort Maldives encourages past guests and supporters to cast their votes, especially if the resort has been part of a special journey or memory. Taking just a few minutes, each vote contributes to helping the resort reach the top once again in 2025.

Continue Reading

Featured

Emiliana Pappalardi’s exclusive wellness residency at The St. Regis Maldives

Published

on

In a harmonious blend of serenity and expertise, The St. Regis Maldives Vommuli Resort is set to host renowned visiting practitioner Emiliana Pappalardi for a limited-time residency from April 12 to 28. This exclusive offering promises a bespoke wellness experience designed to redefine the journey toward holistic renewal.

Emiliana Pappalardi, a distinguished multidisciplinary therapist with over 15 years of experience at some of the world’s most esteemed wellness sanctuaries, brings a unique fusion of ancient healing practices and contemporary therapeutic techniques. Her sessions incorporate a diverse range of modalities, including Ayurveda, sound healing, Reiki, Yoga Nidra, and Naad Yoga. Each treatment is deeply personalised, intuitive, and transformative, offering guests a restorative journey that goes beyond traditional relaxation.

Emiliana’s holistic approach seeks to realign the physical, emotional, and spiritual aspects of well-being. Her treatments are immersive and integrative, harmonising Eastern wisdom with Western innovation. Each session creates a sacred space for renewal, where vital energy is restored and the senses are fully awakened.

Set within the breathtaking surroundings of the Dhaalu Atoll, The St. Regis Maldives Vommuli Resort provides a stunning stage for Emiliana’s residency. The Iridium Spa, perched above the turquoise waters, features six overwater treatment rooms, a hydrotherapy pool, and sweeping views of the Indian Ocean—an ideal sanctuary for transformative healing.

For those seeking the pinnacle of luxury, the resort offers premium villa accommodations. The John Jacob Astor Estate, the largest overwater villa in the Maldives, spans an expansive 1,725 square meters and features a private infinity pool, spa suites, and panoramic ocean vistas. The Caroline Astor Estate, nestled along the beach, offers a spacious private pool, elegantly appointed master bedrooms, and a secluded terrace for peaceful retreat. Both estates embody refined comfort and come with the hallmark St. Regis Butler service. Whether enjoying a sunset from an overwater deck or strolling the pristine shoreline, these villas provide an exquisite setting for rest and rejuvenation.

Earlier this month, the resort welcomed guests to experience The Healing Hour with Mariko Hiyama, featuring her celebrated facial reflexology and holistic therapies. Her residency concluded on April 4, leaving behind a trail of revitalised guests.

Continue Reading

Entertainment

Ultimate experience of music and magic at Reethi Faru Resort

Published

on

The stage is set for a one-of-a-kind celebration of artistry, wonder, and sustainable luxury as the Festival of Magic and Melodies arrives at Reethi Faru Resort. Taking place from April 26 to April 30, 2025, the festival promises an immersive journey through the realms of music and magic, all within the serene beauty of one of the Maldives’ most intimate island resorts.

Located on the tranquil island of Raa Atoll, Reethi Faru Resort is known for combining opulence with ecological responsibility. Surrounded by turquoise lagoons, white sand beaches, and lush tropical vegetation, the resort provides an idyllic backdrop for this exclusive event. With a strong dedication to preserving the island’s natural ecosystems, Reethi Faru offers guests a unique experience of sustainable luxury.

Headlining the festival are two internationally acclaimed performers who each bring a powerful and transformative artistic vision to the stage.

Swiss violinist and composer Nurdana Ernst will present her celebrated concert Soul Therapy. A graduate of the Haute École de Musique in Lausanne and certified in Music Therapy from Berklee College of Music, Ernst is recognised for blending classical mastery with contemporary expression. Her performances invite audiences to explore inner emotions through the healing qualities of music, creating an atmosphere of deep reflection and emotional connection. With a background as a soloist with prestigious orchestras and a growing international fanbase for her debut singles Tomiris and The Voice of the Heart, Ernst is poised to deliver an unforgettable musical journey.

Sharing the spotlight is French magician and mentalist Nicolas Subra, also known as The Dream Guider. With over 15 years of experience and performances in more than 20 countries, Subra is renowned for his mesmerising stage presence and the philosophical depth behind his illusions. His shows are not just spectacles, but immersive experiences that blur the boundaries between reality and fantasy, offering audiences moments of wonder, inspiration, and introspection.

Together, these two exceptional artists will transform Reethi Faru into a realm where music and magic converge. The Festival of Magic and Melodies is designed to captivate the senses while honouring the natural beauty and sustainable ethos of its island setting.

Guests at the festival will not only enjoy world-class performances but also the chance to connect with nature, art, and themselves in a setting that celebrates mindful luxury.

The Festival of Magic and Melodies offers a rare and enriching escape—an opportunity to indulge in elegance, creativity, and ecological harmony.

Continue Reading
Advertisement

Trending

Copyright all rights reserved by Maldives Promotion House 2023.