Featured
Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry
When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.
Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.
This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.
“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH
Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.
Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.
“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.
“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.
However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.
This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.
“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.
“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”
Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.
“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.
“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM
The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.
In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”
Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.
Awards
Holiday Inn Resort Kandooma secures prestigious Green Globe Certification
Holiday Inn Resort Kandooma Maldives has announced that it has successfully achieved Green Globe Certification, following an independent audit conducted after a focused six-month programme. Officially awarded on 23 December 2025, the resort attained an 86 per cent compliance score, marking an important step in its ongoing sustainability efforts.
Green Globe Certification is recognised as one of the world’s leading sustainability standards for the tourism sector. To be certified, organisations must demonstrate verified compliance with more than 40 criteria covering environmental stewardship, social responsibility, cultural heritage and sustainable management. The process prioritises transparency, measurable progress and continuous improvement, making the certification a notable accomplishment within the global hospitality industry.
General Manager Mark Eletr noted that the result reflects both strategic intent and collective commitment across the resort.
He stated: “We are very pleased with this achievement and with the steps taken to prioritise sustainability at Kandooma. That focus was evident from the outset through the expansion of two key roles within the team, ensuring sustainability leadership and accountability were firmly in place.”
As part of this approach, the resort introduced a combined Sustainability Officer and General Manager’s Executive Assistant role to lead operational implementation, supported by enhanced strategic guidance from the Director of Marketing, who recently completed tertiary studies with a strong sustainability focus.
Mark Eletr added: “An Executive Assistant role is traditionally heavily administrative. By streamlining my own processes and integrating AI tools to improve efficiency, we were able to redesign the role to place sustainability at its centre. Broadening our Director of Marketing’s remit has further strengthened strategic direction by adding genuine expertise and commitment. With both positions reporting directly to me, sustainability is clearly elevated across the resort, and the structure has proven highly effective.”
He also highlighted that the certification journey itself has been one of the most valuable outcomes.
“This was a whole-resort effort. It required commitment, collaboration and a shared vision for Kandooma’s long-term direction. We have now established strong policies, processes and measurement frameworks that will endure beyond the current leadership team, forming a key part of our annual planning cycle.”
The certification aligns closely with IHG Hotels & Resorts’ Journey to Tomorrow framework, the group’s global sustainability strategy centred on people, communities and the planet. It sets targets related to carbon reduction, water stewardship, waste management, responsible sourcing and community impact across IHG’s worldwide portfolio.
With an 86 per cent score against Green Globe’s criteria, Holiday Inn Resort Kandooma Maldives demonstrated strong performance in areas such as energy and water efficiency, waste reduction and recycling, marine ecosystem protection, responsible procurement, colleague wellbeing and community engagement. Initiatives including coral conservation, marine education, colleague sustainability training and newly introduced guest sustainability pledges highlight the resort’s integrated approach to responsible tourism.
Reflecting on the process, Mark Eletr said: “The past few months have been challenging, but the outcome has been worthwhile. This certification gives us a clear improvement plan and a roadmap for the future. We did not want a symbolic certification—we chose Green Globe because it is rigorous and evidence-based. Some said it would be too difficult, which is exactly why we pursued it. We wanted a standard that pushes us to improve, now and in the years ahead.”
Green Globe Certification provides an ongoing framework to support continuous improvement, ensuring the resort evolves its sustainability practices year after year. Holiday Inn Resort Kandooma Maldives remains committed to advancing responsible tourism, encouraging guests to make sustainable choices, and contributing positively to the protection of the Maldives’ natural and cultural heritage.
Featured
Reflect, renew, explore: Angsana Velavaru unveils its 2026 offerings
The beginning of a new year offers a natural pause for reflection and intention. At Angsana Velavaru, this transition is marked not by haste, but by experiences that honour time, place, and the quiet beauty of island life.
Situated within a wide private lagoon in the South Nilandhe Atoll, Angsana Velavaru is known for its sense of space, calm, and considered hospitality. As 2026 begins, the resort invites guests to welcome the year through its 101 Things to Do, a curated collection of experiences that emphasise exploration, connection, and balance.
Each activity is created to mirror the rhythm of the island. Mornings may open with gentle movement beside the sea or peaceful moments as the horizon brightens. The lagoon presents opportunities for discovery, from snorkelling and diving among coral reefs to leisurely cruises that reveal the Maldives in its most elemental form. Evenings unfold at a slower pace, shaped by unhurried conversations and lingering sunsets.
Wellbeing remains central to the Angsana Velavaru offering. At Angsana Spa, restorative treatments draw upon long-standing Asian traditions, delivering an approach to renewal that extends beyond the spa experience. Elsewhere, wellness is expressed through mindful movement, expansive open-air spaces, and the freedom to slow down, enabling guests to reconnect with themselves and the natural surroundings.
Accommodation at the resort reflects thoughtful design and a deep connection with nature. Beachfront villas provide immediate access to white sands and sheltered garden spaces, while the distinctive InOcean Pool Villas offer an elevated sense of privacy and perspective. These overwater residences feature infinity pools that blend seamlessly with the horizon and double-storey layouts crowned with rooftop terraces, providing uninterrupted views of the ocean, sky, and shifting light.
Culinary experiences form an integral part of the stay. With offerings ranging from Maldivian cuisine to Indian, Pan-Asian, and international dishes, dining at Angsana Velavaru highlights both variety and careful preparation. Flexible all-inclusive options and curated leisure programmes allow guests to shape their experience according to their personal pace.
At its core, the 101 Things to Do serve as a celebration of meaningful travel. They encourage guests to engage deeply, appreciate moments both modest and significant, and begin the year with a sense of clarity and renewed purpose.
Featured
Music and mindful movement anchor new season at The Ritz-Carlton Maldives, Fari Islands
The Ritz-Carlton Maldives, Fari Islands has launched its 2026 Masters of Crafts season with a sound-and-motion duo featuring singer-songwriter Madison McFerrin and movement therapist Jacy Cunningham, Founder of the Jacy Method. Their joint residency will take place from 19 to 26 January, opening the resort’s annual programme that highlights distinguished talent across diverse creative and wellness disciplines. This edition is set to offer guests a blend of transformative fitness experiences and intimate musical performances.
Los Angeles-based singer-songwriter Madison McFerrin brings her genre-blending sound to the Maldives, weaving neo-soul, R&B, and jazz-inspired harmonies into a personal and expressive musical journey. She will perform at a sunset concert at the Beach Shack on 22 January, followed by a candlelit performance under the stars at Mystique Garden on 23 January. Her residency will conclude with a Morning Coffee Session at The Ritz-Carlton Estate on 25 January, where the poolside deck of the four-bedroom beach residence will provide an elegant setting for a calm and uplifting start to the day.
Movement therapist Jacy Cunningham returns to the resort for his second Masters of Crafts appearance. He will lead four HIIT classes inspired by athletic conditioning, functional movement, and mindful breathwork. Designed to suit all fitness levels, the sessions aim to energise the body, restore balance, and strengthen the connection between mind and movement. The programme begins on 22 January with Resilience and Flow, a sunrise HIIT session on Recreation Beach. On 23 January, guests can join Igniting Inner Strength at Mystique Garden, followed by Lightness and Freedom on 24 January in the natural surroundings of Uthuru Garden. The series concludes on 25 January with Stability and Strength, a HIIT fusion class held within The Ritz-Carlton Spa.
Oscar Postma, General Manager of The Ritz-Carlton Maldives, Fari Islands, stated: “We are delighted to welcome Madison McFerrin and to welcome back Jacy Cunningham to our Masters of Crafts programme. Their commitment to artistic expression, movement, and wellbeing provides guests with a rare chance to connect meaningfully with both craft and nature.”
Set against the tranquil landscape of the North Malé Atoll, the residency invites guests on a sensory journey shaped by music, movement, and the surrounding natural environment. It offers an opportunity to depart feeling both renewed and inspired, with lasting impressions of experiences rooted in harmony with the Maldives.
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