Maldives Association of Travel Agents and Tour Operators (MATATO) has successfully concluded its latest round of training programmes.
MATATO, in association with Sri Lanka’s leading corporate training institute McQuire Rens & Jones and Faculty of Hospitality and Tourism Studies of the Maldives National University, held a one-day programme on Telephone Etiquette and Customer Service on May 13 and another one-day technical training programme on Social Media Marketing the following day.
Contents of the Telephone Etiquette and Customer Service programme:
- Important role of representing the organisation by the person answering the phone
- Role of emotional intelligence in answering the phone
- Not getting ‘lost’ in your equipment
- Answering the call to make a positive impression
- Dos and don’ts in answering calls
- Taking down messages
- The empowered telephone operator
- Doing the basics better: greetings, holds, transfers, returning calls and voicemail
- Customer service as an attitude and as not a department
- Focusing and prioritising the top expectations of customers
- Personal styles of customers
- Listening skills
- Standing out from the competition
- Keeping customers calm with words
- Dealing with angry customers
Contents of the Social Media Marketing programme:
- Best tools, tips and tricks to efficiently and effectively implement a social media campaign
- Strategies for success to start and leverage your brand’s online presence
- The best kept secrets to help you maximise the return you get from your online marketing
The non-profit organisation is also gearing up to host the first ever human capacity building programme conducted in Maldives by the Pacific Asia Travel Association (PATA).
The programme — the first PATA Human Capacity Building Programme to be conducted outside its home country of Thailand — will be themed ‘Exploring the Art of Storytelling’, and will take place from July 12-13 as part of the Travel Trade Maldives (TTM) fair in Dharubaaruge.
The programme, based on the successful PATA Academy event held in December at the association’s Engagement Hub in Bangkok, delivers an intensive and interactive training programme incorporating a series of classroom interactions conducted by leading travel industry experts coupled with practical activities, group assignments and networking opportunities.
Participants gain hands-on experience by working both individually and on team-based projects where presentations are shared at the end of the programme. From this intensive high-value training, participants take home practical marketing strategies to be applied and implemented in their respective organisations.
Champa Maa Conference Hall: Your MICE destination
Champa Maa Conference Hall breaks out of the traditional event room settings, finding its way to being equipped to hybrid work patterns and is ready to accommodate meetings, incentives, conferences and exhibitions.
This modern space located in Meeru Maldives Resort Island is not just another rectangular table with a formal seating arrangement. In fact, this 132sqm Conference Hall, boasts a 17sqm stage and a stylish lectern giving a professional touch to the entire spacious structure. To collaborate more, the hall is also equipped with a state-of-the-art technological upgrades and electronic gadgets including LCD Projector & Screen, surround sound and audio equipment’s, flipcharts, Free WIFI & Internet access along with other accessories like notepads and pens.
They say indoor-air matters while being holed up with colleagues inside a meeting room for hours. Excitingly, the fully air-conditioned Meeru conference Hall has it all covered, with excellent ventilation points and windows overlooking the island’s football field and lush vegetation.
The tables and chairs come in different sizes, and can be taken out completely to be replaced with standing cocktail tables and even sofa, coffee tables and faux plants to decorate the place, depending on the vibe of the event. Moreover, the conference hall can morph in to various shapes and sizes using the movable partitions, flexible to the tailored needs of the attendees.
Furthermore, there are phenomenal packages offered, and the ones for half day meetings and the full day delegate conferences are inclusive of tea/coffee, still or sparkling water, chilled juice, pastries, chef special selection of homemade snack bar, cakes and tropical fresh fruit. For those who prefer wholesome meals, Meeru daily international buffet lunch is ready to be deliciously devoured. In additional to that, the stay -in guests’ package is inclusive of other enticing offers embedding the meals, accommodation and transfers. Considerate to long events and meal times, there is an adjacent pantry, acquiring comfort to the participants and catering staff alike.
Those who are interested in booking Champa Maa Conference Hall, for further information, they are welcome to directly contact Meeru reservations at +960 6643267, or email: firstname.lastname@example.org, where depending on the availability, the final pricing will be shared subject to the number of participants and the group requirements.
Bandos Maldives: An idyllic destination for memorable meetings and incentives
Nestled in the breathtaking North Male Atoll of the Maldives, Bandos Maldives stands as a premier destination for meetings and incentives, offering a perfect blend of modern conference facilities, luxurious accommodations, and an array of recreational activities. With its convenient location in proximity to the Velana International Airport and the capital city of Male, Bandos Convention Centre caters to a global audience seeking sophisticated event spaces and personalized services.
Sophisticated Conference Facilities:
Bandos Convention Centre is equipped with state-of-the-art facilities that can accommodate various event sizes. Whether you are hosting a large conference with up to 350 guests or a more intimate meeting with 20 attendees, the versatile meeting rooms are designed to meet your specific requirements. The fully equipped spaces come with comprehensive technical support, ensuring seamless presentations and smooth communication. From transportation arrangements to catering services and even the provision of Maldivian cultural entertainment, Bandos takes care of every detail to ensure your meeting is both productive and memorable.
A History of Hosting Prestigious Events:
Over the years, Bandos Maldives has earned a reputation for hosting a wide range of prestigious international events. The resort has welcomed meetings of intergovernmental organizations, regional gatherings of UN agencies, government organizations, and various business associations. This track record demonstrates Bandos’ commitment to providing top-notch facilities and services that meet the highest standards of excellence.
Bandos Maldives offers an array of accommodation options that cater to diverse tastes and preferences. From ultra-exclusive and luxurious Water Villas to rooms overlooking the lush gardens, pristine beaches, or the azure ocean, guests can choose their ideal setting for relaxation and rejuvenation. Each room is thoughtfully designed to provide comfort and tranquility, ensuring a truly unforgettable stay.
Bandos Maldives delights guests with a wide range of culinary options. The Koon Thai restaurant offers authentic Thai cuisine, while the Sea Breeze Café serves delectable western and international dishes by the sea. The Gallery Restaurant offers a delightful buffet experience featuring a variety of delectable flavors. For those seeking a tropical ambiance, Huvan and Sand Bar provide the perfect setting to enjoy cocktails and live entertainment. Additionally, Umi Yaki restaurant serves exquisite Japanese Teppanyaki food, tantalizing the taste buds of discerning guests.
Recreation and Wellness:
Bandos Maldives ensures that guests have access to a plethora of recreational and wellness activities. The resort features a refreshing pool with a swim-up bar, providing the perfect spot to unwind and soak up the sun. Indulge in rejuvenating beauty and massage treatments at the resort’s spa, or stay active at the Club House, which offers a range of fitness activities such as a gym, aerobics, badminton, tennis courts, squash, and table tennis. The Kokko Club provides babysitting services and engaging programs for younger guests, ensuring a delightful experience for families.
Thrilling Water Sports and Dive Experiences:
For water enthusiasts, Bandos Maldives boasts a well-equipped water sports center and a dive school. Embark on thrilling adventures with activities such as snorkeling, jet skiing, windsurfing, and more. Discover the mesmerizing underwater world through diving excursions led by experienced instructors, allowing you to explore vibrant coral reefs and encounter exotic marine life.
Bandos Maldives offers a seamless blend of exceptional conference facilities, luxurious accommodations, delectable cuisine, and a range of recreational activities, making it an ideal destination for meetings and incentives. With its stunning location, unparalleled services, and a commitment to excellence, Bandos Maldives ensures that each event and stay is an unforgettable experience, leaving guests with cherished memories of their time in this tropical paradise.
65 global content creators to share experiences of Maldives
Maldives Marketing and Public Relations Corporation (MMPRC) is all set to launch its biggest event in the Maldives, Visit Maldives Storytellers’ Conference, with content creators selected from around the world.
Visit Maldives Storytellers Conference:
- The event will stretch from May 30 to June 2
- The conference itself will be held on May 30 at Crossroads Maldives
- 65 content creators from 10 countries will participate, including three Maldivians
- They were selected by a judging panel set up by tourism industry experts and MMPRC after a social media competition held from February 27 to March 25
- After the conference, content creators will visit eight regions of the Maldives and experience various issues: R. Atoll, K. Atoll, Ari Atoll, V. Atoll, Dh. Atoll, L. Atoll, Fuvahmulah and Addu
- They will stay in resorts, guesthouses, residential islands, and visit some of the country’s historic places
Managing Director of MMPRC Thoyyib Mohamed told reporters on Thursday that this is the biggest event organised by the official tourism promotion company in the Maldives.
Content creators will be active across the country for the following three days after the conference, he said. The content creators who will be brought to the country for the event include:
- Travel writers
- Media experts
“It’s an invitation we have given to people to experience the real Maldives and make videos, take pictures and write articles and make social media posts [to share their experiences],” Thoyyib said.
“The aim of the conference is to show that the Maldives is not just ‘Sun, Sand and Sea’, and that the Maldives can offer a lot of experiences for every tourist.”
Another goal of the event, Thoyyib said, was to do something during the low season in the country.
“I don’t think there should be a low season in the country. This is what a lot of people think, not just me. That’s why we are doing it with the intention of doing more during those days when get a little less bookings,” Thoyyib said.
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