Connect with us

Insiders

‘The Butler Did It’ takes on a whole new meaning at Anantara’s Maldives Resorts & Naladhu Maldives

Published

on

Naladhu 

Maldives.net.mv – To meet the constantly evolving needs of discerning guests from across the globe, Anantara’s Maldives resorts and Naladhu Maldives recently put their team of Villa Hosts and House Masters through their paces with an intensive training course delivered by British-born Steven Ferry, Chairman of The International Institute of Modern Butlers. Anantara and Naladhu are already recognised for offering exemplary service, demonstrated through recent awards including the World Travel Awards and multiple TripAdvisor Awards for Excellence.

Villas Hosts and House Masters, otherwise known as butlers, are responsible for ensuring the needs of their guests are met from the moment they step off the plane to the second they return home – and sometimes beyond.  Services include packing and unpacking guests’ luggage, creating unforgettable dining experiences such as gourmet picnics on the beach or breakfast in bed, personalised bath rituals or once in a lifetime experiences such as marriage proposals and reunions, helping guests surprise and delight their loved ones.

 “It comes down to the art of being invisible and yet delivering everything,” says Steven Ferry, who personally trained Forest Whitaker for his role in the widely-acclaimed movie, The Butler.  From the White House in Washington D.C. to the white sands of the Maldives, the training for Anantara’s Villa Hosts and House Masters went far beyond covering the basics of the traditional ‘British butler’ service, instead focusing on ways to enhance the naturally warm and hospitable nature of Maldivian people and the barefoot luxury experience which are both unique to the destination.

Steven continues: “I believe the true test of an intelligent modern butler is not how much he knows how to do, but how he behaves when he doesn’t know. One of the toughest aspects of the job is trying to second-guess the guest.”

Anantara butlers

As well as offering a personal concierge-type service, anticipating guests’ needs is a major part of the role: “We are ahead of our guests’ needs. We like to be there before they ask, so the knowledge we have gained from Steven Ferry’s training is something we apply every day to offer a better service,” remarks Bibin, an Indian House Master at Naladhu Maldives.

Steven Ferry’s butler training involves learning the art of creativity and anticipation and ways to deliver intuitive service, with soft skills such as character and body language reading, etiquette and how to be ‘emotionally in tune’ with guests – very important when dealing with travellers from a wide variety of nationalities and cultures. The training also covers ways to demonstrate two of the most important characteristics of any good butler – loyalty and discretion – and practical skills such as techniques for walking silently across wooden floors, ways to enhance the wake-up service for guests and the intricacies of handling cigars including humidity control.

“For destinations like the Maldives, which offer exceptionally high standards of service and luxury, butlers are not just a status symbol but also key to delivering memorable experiences and an emotional connection with particular resorts and brands.  One of the most enlightening aspects I learnt from Steven was that in the corporate world you strive for recognition; in the world of a butler, your goal is invisibility,” says Torsten Richter, Cluster General Manager of Anantara Dhigu Resort & Spa, Anantara Veli Resort & Spa and Naladhu Maldives in South Male Atoll.  “When things are going very, very smoothly and the guest doesn’t notice the butler, then they’re successful.”

Having a loyal helper at your constant service is priceless guest experience, but you won’t see a line item on your check-out bill marked “Butler.” However, once tried, you’ll wonder if a holiday ever existed without it, and when your friends ask you how you managed to have such a relaxing time away and yet do so much on the white sand shores of the Maldives, just give a discreet nod and tell them, “The butler did it!”

News

Seaside Finolhu Baa Atoll Maldives appoints Warren Moore as Executive Chef

Published

on

Seaside Finolhu Baa Atoll Maldives has announced the appointment of Warren Moore as the resort’s new Executive Chef. 

Chef Warren Moore hailing from South Africa, brings with him a wealth of experience and expertise,  having earned his Culinary Degree at City and Guilds Culinary Institute. With over 25 years of  distinguished service in the Restaurant and Hospitality Industry, Chef Warren is poised to elevate the  culinary offerings at Seaside Finolhu to new heights. 

In his previous role, Chef Warren served as Executive Chef at Jawakara Maldives, where he showcased  his culinary prowess and leadership skills. Prior to that, he spent seven years honing his craft within  various properties of the esteemed Crown and Champa Resorts Group. His culinary journey has taken  him across continents, including stints in South Africa, Mozambique, London, and the United States. 

As the Executive Chef at Seaside Finolhu, Chef Warren will oversee all culinary operations, ensuring  the highest standards of hygiene and food quality are maintained. His responsibilities include  supervising daily kitchen operations, managing food production, and leading kitchen staff with a focus  on excellence and innovation.

“We are thrilled to welcome Chef Warren Moore to our team at Seaside Finolhu,” said Steven Phillips  General Manager of Seaside Finolhu Baa Atoll Maldives. “His extensive experience and passion for  culinary excellence will undoubtedly enhance the dining experience for our guests and further solidify  our reputation as a gastronomic heaven in the Maldives.” 

With Chef Warren Moore at the helm, Seaside Finolhu looks forward to delivering unforgettable  culinary experiences that celebrate the rich flavours of the Maldives and beyond. 

Continue Reading

News

W Maldives promotes Ahmed Zahir and Ismail Saeed to key management positions

Published

on

W Maldives has announced the well-deserved promotions of two of its dedicated team members, Ahmed Zahir and Ismail Saeed, effective April 15th, 2024.

Ahmed Zahir, known as Coacha, has been promoted from Welcome Manager to Rooms Division Manager. Coacha’s journey at W Maldives began in December 2010 as a Welcome Agent. Over the past 13 years, he has consistently demonstrated a commitment to excellence, holding various roles within the Welcome department.

Known for his dedication to providing exceptional guest experiences and his outstanding interpersonal skills, Coacha is a true asset to the W Maldives team. His experience extends beyond the resort, having served as a task force member at the St. Regis Red Sea and as a pre-opening trainer. He is also actively participating in the Marriott Kurimagu Program, a program designed to cultivate Maldivian leadership in the hospitality industry. With his extensive knowledge of Welcome operations, Coacha is perfectly suited for his new role as Rooms Division Manager.

Ismail Saeed, also known as Saito, has been promoted from Lounge Manager to Welcome Manager. Saito’s W Maldives story began in March 2010 as a Welcome Agent. He then transitioned to airport operations as a Lounge Ambassador in 2013. Throughout his tenure, Saito has displayed a strong commitment to personal growth, consistently developing his skillset. He has participated in a cross-exposure program at The Ritz-Carlton Maldives, Fari Islands, working in Housekeeping, and has also supported the resort’s Style operations in the past three months. This diverse experience across multiple departments makes Saito a perfect fit for his new role as Welcome Manager.

The appointments of Ahmed Zahir and Ismail Saeed underscore W Maldives’ commitment to nurturing talent and promoting from within. Both individuals bring a wealth of experience, dedication, and innovation to their respective roles, promising to further enhance the guest experience and uphold the resort’s reputation for excellence.

Continue Reading

Insiders

Marriott International doubles down on luxury in the Maldives with focus on sustainability and local talent

Published

on

Marriott International is solidifying its position as a leader in Maldivian luxury hospitality, boasting seven resorts across the archipelago’s stunning atolls. In an interview with Hotelier Maldives, Oriol Montal, Managing Director, Luxury, Asia Pacific (excluding China) at Marriott International, shed light on the company’s strategy for the region.

“In Marriott International’s luxury segment, we proudly feature seven classic and distinctive luxury brand,” said Montal. “Currently, in the Maldives, we have four luxury brands present: The Ritz-Carlton, The St. Regis, JW Marriott, and W Hotels. Each brand possesses its own unique identity.”

The St. Regis Maldives Vommuli Resort

Marriott International’s Maldivian portfolio leans towards high-end experiences, with distinct identities for each brand. From the heritage-rich St. Regis to the trendy W Maldives, meticulous staff selection ensures each guest encounters the brand’s unique ethos, as Montal explains: “Maintaining each brand’s identity begins with our recruitment process, where we carefully select team members who fit the brand’s culture. W Hotels favours a casual approach, while classic luxury brands demands a more formal demeanour to deliver an exceptional experience.”

Beyond luxury, Marriott International prioritizes giving back. The Marriott International Maldives Apprenticeship Program (MIMAP) recently graduated over 40 students, highlighting the company’s dedication to cultivating local talent. This initiative, a collaboration with the Maldivian government, equips apprentices with both theoretical knowledge and practical experience.

“For Marriott International, community impact is paramount,” said Montal. “Our comprehensive programme aims to benefit the communities where we operate. Take, for instance, the Marriott International Maldives Apprenticeship Program (MIMAP), which recently saw over 40 students graduate. This historic partnership with the Maldivian government showcases our dedication to fostering local talent.”

The first graduating class of the Marriott International Maldives Apprenticeship Program (MIMAP)

The Maldives’ tourism industry has seen a swift recovery due to its natural social distancing advantage – one island, one resort. This aligns perfectly with current luxury travel trends, where privacy and pristine environments are paramount. Moreover, the country’s longstanding commitment to sustainability, including the elimination of single-use plastics, resonates with today’s eco-conscious travelers.

Marriott International echoes this focus on environmental responsibility. With a dedicated Director of Sustainability and property-level champions, the company has set ambitious goals for water and food waste reduction in its Maldivian resorts. Additionally, guest programs like “Good Travel with Marriott Bonvoy” connect travelers with local communities and conservation efforts.

Coral restoration at Sheraton Maldives Full Moon Resort & Spa

“The Maldives led the way in post-pandemic tourism reopening, setting standards adopted by many countries, which facilitated its rapid recovery,” observed Montal. “Luxury travellers now seek privacy, space, and nature, preferences that align with the Maldives’ one-island-one-resort policy. The country’s longstanding commitment to sustainability, including eliminating single-use plastics, resonates more than ever.”

Looking ahead, Marriott International’s Asia Pacific strategy prioritizes retaining its luxury leadership position. Talent acquisition and development are a cornerstone of this plan, especially in the Maldives with its upcoming resort expansions. MIMAP’s second iteration, launched in partnership with local institutions, further strengthens this commitment.

By fostering a skilled local workforce, Marriott International can ensure its continued success in the Maldives while contributing to the nation’s sustainable growth and community well-being.

Continue Reading
Advertisement

Trending

Copyright all rights reserved by Maldives Promotion House 2023.