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Emirates returns $1.4 bln to customers in refunds
Emirates reveals that is has returned over AED 5 billion ($1.4 billion) in Covid-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.
More than 1.4 million refunds requests have been completed since March, representing 90 per cent of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.
Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability.
The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents; this includes enabling direct refunds processing via global booking systems (GDS).
“We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic,” Sir Tim Clark, President of Emirates Airline, said.
“Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”
As global travel markets slowly reopen, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.
The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free Covid-19 medical cover, and flexible booking policies.
Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has reopened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, Covid-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.
Flexibility and assurance
Emirates’ booking policies offer customers flexibility and confidence to plan their travel.
Customers who purchase an Emirates ticket by September 30 for travel on or before November 30, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to Covid-19, or when they book a Flex or Flex plus fare.
Free, global Covid-19 cover
Customers can now travel with confidence, as Emirates has committed to cover Covid-19 related medical expenses, free of cost, should they be diagnosed with Covid-19 during their travel while they are away from home.
This cover is immediately effective for customers flying on Emirates until October 31 (first flight to be completed on or before October 31), and is valid for 31 days from the moment they fly the first sector of their journey.
This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
Health and safety
Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air.
The measures include the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.
Six flights per week to Maldives
The Dubai-based airline has recently increased its services to the Maldives from five a week to six times a week to meet customer demand.
Emirates, which runs the world’s biggest airline by international traffic, resumed services to the Maldives on July 16 after a three-month hiatus in the wake of border closures by the Maldivian authorities to control the coronavirus outbreak.
The Maldives reopened its borders on July 15.
Resorts and hotels on uninhabited islands as well as liveaboard vessels were allowed to host tourists (please see a rolling list of resort reopenings here).
Guesthouses and hotels located on inhabited islands were to be allowed to reopen on August 1 but a surge in coronavirus cases in capital Male forced the authorities to extend a ban on guesthouse operations until October 15.
With the border reopening, 30-day free on-arrival visa is issued to all tourists with a confirmed booking for a stay at any registered tourist facility in the country.
There is no mandatory quarantine or testing on arrival, but tourists have to complete an online health declaration form and provide a negative PCR test result taken at least 72 hours prior to their departure.
Visitors with symptoms of the Covid-19 respiratory disease caused by the novel coronavirus or those travelling with someone who has similar symptoms are also tested at their own expense.
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St. Regis Maldives Vommuli Resort sets stage for 2026 with influential Tastemaker residencies
The St. Regis Maldives Vommuli Resort has announced the return of its esteemed Tastemaker Series for 2026, reaffirming its commitment to bringing influential global talent to one of the Maldives’ most distinctive private island destinations. The programme continues to define the resort as a place where creativity, excellence and cultural expression converge, offering guests rare opportunities to engage with leading voices in the culinary arts, fine wine, mixology, wellness and sport.
The season opens in January with renowned chef Gianluca Renzi, who will host wine-led dining experiences, an intimate hands-on gnocchi masterclass and a signature dinner overlooking the ocean. His appearance sets the tone for the year ahead, combining classical Italian culinary heritage with contemporary craftsmanship and a spirit of conviviality that reflects the resort’s refined yet relaxed atmosphere.
In February, attention turns to innovation in both mixology and winemaking. Felice Capasso, World Class Global Bartender of the Year 2025, will bring his expressive approach to The Whale Bar through a bar takeover and an interactive masterclass exploring the narratives behind spirits, flavour and creativity. Shortly after, Romaric Chavy of Domaine Chavy-Chouet will bring Burgundy’s winemaking tradition to the Maldives, leading a wine tasting and a hosted dinner that offer an authentic encounter with one of the world’s most celebrated wine regions.

The programme also embraces wellness, with Akiko Igarashi returning as Visiting Practitioner from 9 to 23 February. With extensive experience in Reiki, sound healing and holistic practices, she will guide guests through restorative therapies including Tibetan Singing Bowl healing sessions, Reiki treatments and bespoke couples’ experiences, each designed to promote inner balance, emotional clarity and transformative wellbeing.
In March, the series turns to elite sport as former World No. 1 and multiple Grand Slam champion Angelique Kerber joins the lineup. Through private coaching sessions, a dedicated children’s clinic, on-court interactions and an informal meet-and-greet, Kerber will share professional insight while maintaining an approachable presence that resonates with both experienced players and recreational enthusiasts.
The season continues in April with Michelin-starred British chef Glynn Purnell, who will present a showcase dinner, an intimate cooking class and a finale experience at The Whale Bar. Known for his modern British culinary identity, technical precision and engaging personality, Purnell’s residency brings a fitting conclusion to a season shaped by talent, storytelling and meaningful engagement.
In May, the Tastemaker Series will welcome one of tennis’s most respected figures, Feliciano López. Celebrated for his longevity, signature serve-and-volley style and lasting success across more than two decades on the ATP Tour, López is a former World No. 12 and a Grand Slam doubles champion with a prominent role in Spain’s Davis Cup victories. At the resort, he will lead curated sessions on advanced technique, movement, match awareness and the nuances of elite-level tennis, delivered in a relaxed island setting.
Reflecting on the return of the Tastemaker Series, General Manager Vincent Pauchon said: “The Tastemaker Series is more than a programme; it is a celebration of passion, artistry and human connection. Each year, we strive to curate experiences that feel personal and enriching, giving our guests the opportunity to engage not only with exceptional talent, but with new perspectives and inspiration. This year’s lineup captures the essence of The St. Regis Maldives Vommuli Resort—elevated, thoughtful and deeply memorable.”
With its 2026 edition, the Tastemaker Series continues to evolve as a defining hallmark of The St. Regis Maldives experience, inviting guests into a world where excellence is shared, discovery is encouraged and every encounter is designed to resonate long after the moment has passed.
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Milaidhoo Maldives introduces high-end wellness residency led by Dr Lim Xiang Jun
Milaidhoo, an intimate island retreat located within the UNESCO Biosphere Reserve of Baa Atoll, has announced a once-in-a-season wellness residency with internationally renowned integrative medicine specialist Dr Lim Xiang Jun, taking place from 22 to 28 February 2026.
For the first time, guests will have the opportunity to experience Dr Lim’s integrative approach to wellbeing in a private island setting. The founder of a leading modern Acupuncture and Traditional Chinese Medicine (TCM) practice in Singapore, Dr Lim brings more than 20 years of experience and a rare mastery of both Eastern and Western healing traditions, including acupuncture, TCM, energy medicine, yoga, Ayurveda, meditation and metaphysics Bazi astrology.
During her residency, Dr Lim will offer bespoke one-on-one consultations and signature therapies aimed at restoring vitality, balancing energy and supporting transformation of mind, body and spirit. Guests will have access to her globally recognised treatments, including facial acupuncture, gua sha, reflexology and Chi Nei Tsang, as well as immersive sessions in meditation, qigong, yoga, sound healing and energy therapy. The residency’s distinctiveness lies in its integration of ancient wisdom, modern clinical practice and metaphysical insight, creating a personalised journey for every guest.
“Milaidhoo is an ideal sanctuary for guests seeking to reset, recharge and reconnect with themselves,” said Paul van Frank, General Manager of Milaidhoo. “By pairing the island’s serene, barefoot elegance with Dr Lim’s transformative expertise, this residency delivers an experience that is intimate, exceptional and truly unique.”
Dr Lim Xiang Jun added: “I am honoured to bring my holistic practices to Milaidhoo Maldives for the first time. The island’s natural tranquillity and energy provide an ideal environment for guests to embark on a personalised wellbeing journey. I look forward to guiding each guest through integrative traditional therapies, meditation and energy healing to help them reconnect with their vitality.”
With a limited number of consultations and treatments available, the residency is designed for guests seeking a holistic reset and a deeply personalised wellness experience within Milaidhoo’s peaceful island surroundings.
Guests wishing to secure their stay for this exclusive residency may visit the resort’s Special Offers page to reserve their wellness journey.
Featured
Year of the Horse celebrated with island-inspired festivities at InterContinental Maldives Maamunagau Resort
InterContinental Maldives Maamunagau Resort is inviting guests and visitors to welcome the Lunar New Year with a curated programme of celebrations from 16 to 19 February 2026, marking the Year of the Horse through cultural performances, signature dining experiences, wellness rituals and family-focused festivities.
Set against the natural beauty of Raa Atoll, the resort’s Lunar New Year programme blends cultural tradition with contemporary island living, offering moments of togetherness, creativity and indulgence across the four-day celebration.
Festivities begin on 16 February with a Lunar New Year Cocktail at Café Umi Beach, followed by the resort’s signature Lunar New Year Gala Beach Dinner. This elegant evening will include festive dishes, fresh seafood and live performances such as a Lion Dance and Fire Show under the Maldivian night sky.
Culinary experiences form the core of the programme, with themed dinners and tastings crafted to reflect the spirit of the season. Highlights include wine-led dining journeys, a reunion dinner, a seafood-focused evening at Fish Market and an Asian BBQ pop-up buffet, offering guests meaningful opportunities to come together and celebrate through food.
Wellness will also feature prominently, with restorative experiences encouraging balance and renewal. Guests may enjoy signature spa rituals inspired by local traditions, immersive sound healing sessions and energising fitness activities. A visiting integrative somatic practitioner will be present throughout the festive period to support mind-body wellbeing.
Daily entertainment and cultural performances will enrich the celebrations, including ribbon and fan dances, umbrella performances, fire shows and a full day dedicated to Olympic-style island games suitable for all ages. Younger guests will have access to creative workshops, festive crafts and outdoor activities, while art enthusiasts may join resin art sessions led by the resort’s resident artist.
In addition, the resort will offer relaxed seasonal experiences available throughout the festival period, such as a Lunar New Year signature cocktail and shisha offerings at select venues, allowing guests to enjoy the celebrations at a leisurely pace.
With its combination of cultural expression, refined dining, wellness and island-inspired entertainment, InterContinental Maldives Maamunagau Resort’s Lunar New Year celebrations promise a meaningful and memorable beginning to the Year of the Horse.
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