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Emirates returns $1.4 bln to customers in refunds
Emirates reveals that is has returned over AED 5 billion ($1.4 billion) in Covid-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.
More than 1.4 million refunds requests have been completed since March, representing 90 per cent of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.
Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability.
The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents; this includes enabling direct refunds processing via global booking systems (GDS).
“We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic,” Sir Tim Clark, President of Emirates Airline, said.
“Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”
As global travel markets slowly reopen, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.
The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free Covid-19 medical cover, and flexible booking policies.
Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has reopened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, Covid-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.
Flexibility and assurance
Emirates’ booking policies offer customers flexibility and confidence to plan their travel.
Customers who purchase an Emirates ticket by September 30 for travel on or before November 30, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to Covid-19, or when they book a Flex or Flex plus fare.
Free, global Covid-19 cover
Customers can now travel with confidence, as Emirates has committed to cover Covid-19 related medical expenses, free of cost, should they be diagnosed with Covid-19 during their travel while they are away from home.
This cover is immediately effective for customers flying on Emirates until October 31 (first flight to be completed on or before October 31), and is valid for 31 days from the moment they fly the first sector of their journey.
This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
Health and safety
Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air.
The measures include the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.
Six flights per week to Maldives
The Dubai-based airline has recently increased its services to the Maldives from five a week to six times a week to meet customer demand.
Emirates, which runs the world’s biggest airline by international traffic, resumed services to the Maldives on July 16 after a three-month hiatus in the wake of border closures by the Maldivian authorities to control the coronavirus outbreak.
The Maldives reopened its borders on July 15.
Resorts and hotels on uninhabited islands as well as liveaboard vessels were allowed to host tourists (please see a rolling list of resort reopenings here).
Guesthouses and hotels located on inhabited islands were to be allowed to reopen on August 1 but a surge in coronavirus cases in capital Male forced the authorities to extend a ban on guesthouse operations until October 15.
With the border reopening, 30-day free on-arrival visa is issued to all tourists with a confirmed booking for a stay at any registered tourist facility in the country.
There is no mandatory quarantine or testing on arrival, but tourists have to complete an online health declaration form and provide a negative PCR test result taken at least 72 hours prior to their departure.
Visitors with symptoms of the Covid-19 respiratory disease caused by the novel coronavirus or those travelling with someone who has similar symptoms are also tested at their own expense.
Featured
The Calm Spa Sanctuary at JA Manafaru unveils new upgrades
The Calm Spa Sanctuary at JA Manafaru, situated within a lush tropical forest, has announced a series of renovations designed to enhance the guest experience and solidify its reputation as the Maldives’ premier wellness retreat. Renowned for its seamless integration of nature and tranquillity, the spa’s recent upgrades are set to enrich every aspect of the guest journey, from soothing treatments to transformative fitness and yoga offerings.
This sanctuary has long been a haven of peace, where the sounds of nature create a calming atmosphere and energy flows harmoniously throughout the grounds. In response to increasing demand for greater luxury and comfort, significant upgrades have been made to its spa rooms and facilities. Nine private treatment rooms now feature redesigned interiors, complete with added wardrobes and thoughtfully curated furnishings that amplify the sense of calm and indulgence. The changing rooms, equipped with plunge pools and enhanced amenities, offer a more immersive and seamless transition between treatments, elevating the overall sense of luxury and ensuring guests feel completely pampered during their wellness journey.
In line with its dedication to expanding wellness offerings, the spa has introduced a new yoga and Pilates studio. Surrounded by natural beauty, this thoughtfully designed space provides a serene environment that fosters relaxation and mindfulness. The studio is bathed in natural light, creating an atmosphere of peace and calm. It is equipped with a Pilates reformer, a punching bag, and functional fitness equipment, offering guests the opportunity to deepen their practice or explore new challenges. Whether seeking restorative yoga sessions or dynamic Pilates workouts, guests can now enjoy a wider range of fitness activities in a space designed to nurture both mental and physical well-being.
The spa continues to offer an extensive variety of treatments and packages tailored to individual and group needs. Guests can partake in bespoke wellness programmes, from personalised yoga retreats to therapeutic treatments inspired by Dhivehi Beys, an ancient Maldivian tradition that uses local herbs and plants to create natural, healing products. These offerings provide a deeper connection to nature while delivering luxurious therapies that draw on Eastern and Western healing practices. The holistic approach ensures relaxation, rejuvenation, and physical renewal within the spa’s tranquil and immersive environment.
With these latest improvements, The Calm Spa Sanctuary maintains its position as a benchmark for wellness retreats in the Maldives. Its unique combination of luxury, natural surroundings, and expert care creates transformative experiences for every guest. From indulgent spa treatments to invigorating fitness sessions and serene yoga retreats, this sanctuary remains an unparalleled destination for those seeking a ‘Heaven on Earth’ experience at JA Manafaru.
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Celebrate Valentine’s Day with live portraits by Jo Bird at Kuramathi Maldives
In February 2025, Kuramathi Maldives will welcome guests to explore the art of live illustration with renowned artist Jo Bird. Recognised for turning memories into treasured keepsakes, Jo will be on the island conducting live portrait sessions for couples and families from 10 to 16 February.
With nearly a decade of expertise in capturing personal style, Jo’s career journey has included studying at Kingston University, representing artists in advertising, and creating live portraits for prestigious brands such as Chanel and Dior, as well as exclusive events hosted by Ralph Lauren and Jo Malone.
This Valentine’s Day, Jo will bring her distinctive talent to the tropical paradise of Kuramathi. Whether guests are celebrating a romantic escape or creating special family moments, her relaxed and conversational approach promises to make the experience as delightful as the portrait itself. In under 30 minutes, she will craft personalised portraits, offering visitors a bespoke memento of their stay – an ideal keepsake to frame and cherish.
Guests are encouraged to dress in their most stylish outfits and get ready to pose—or simply chat—as Jo Bird transforms each holiday moment into a work of art.
Bookings will be available upon arrival. This unique Valentine’s Day experience is not to be missed.
Featured
Unforgettable Valentine’s experiences at Kandolhu Maldives
Kandolhu Maldives offers couples an idyllic romantic retreat this Valentine’s Day. Set against a breathtaking backdrop of turquoise waters and pristine white sandy beaches, this exclusive island presents a range of curated experiences designed to create lasting memories.
Guests can begin their celebration with a Valentine’s Breakfast at The Market, featuring a delectable beachfront spread. For those in search of ultimate relaxation, the Varu Spa Double Delight Package provides a soothing 30-minute back massage followed by a refreshing 15-minute head massage, available for $149++ for two. This limited-time offer offers the perfect opportunity to unwind in a serene sanctuary.
The romantic journey continues with a Valentine’s Cocktail Cruise. This 30-minute voyage across the Maldives’ crystal-clear waters includes sparkling wine and live music by local artist Falih Adams, creating a magical atmosphere. The cruise is priced at $49 per person and sets the tone for a memorable evening.
Back on the island, guests can savour specially crafted Valentine’s cocktails at Vilu Bar from 6 pm or indulge in a romantic BBQ Dinner on the beach. Featuring fresh seafood, grilled meats, antipasti, salads, house-made sauces, and a decadent Valentine’s dessert, the dinner is prepared live by expert chefs. The BBQ is priced at $59++ per person and is included for guests on the À La Carte Dining and Ultimate Inclusions plans.
Kandolhu Maldives invites couples to make this Valentine’s Day unforgettable by celebrating love in paradise.
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