Business
Life after Zoom: corporate travel agents plot safe return to business trips
SYDNEY (Reuters) – Corporate travel agents are using the coronavirus-induced lull in bookings to work with companies on how to get their staff out of Zoom videoconferences and safely back in the air.
They are launching new tools to provide on-the-ground information about local mask requirements, social distancing regulations and quarantine rules, as well as details of hotel, airline and ground-transport hygiene.
Travellers are moving away from cheaper online bookings to seek counsel from experienced consultants amid a slow but growing rebound in the corporate travel industry, which normally accounts for $1.4 trillion of annual spending.
“I am seeing a trend now starting to pick up … We can Zoom or Microsoft meetings but nothing beats the face to face,” said Jo Sully, regional general manager Asia-Pacific at American Express Global Business Travel.
“I think it will be a gradual recovery in terms of that. People will maybe think ‘Should I just do this via Zoom?’ but the overall response is people will go back to travelling for meetings,” the Sydney-based executive said.
Her firm predicts a return to around 60%-70% of usual volumes in 2021, with pre-pandemic travel levels taking until 2022 or 2023.
New Zealand, which emerged from lockdown in May, is already back to half of last year’s domestic booking levels, said Jamie Pherous, managing director of Brisbane-based Corporate Travel Management Ltd (CTM) (CTD.AX).
“There is pent-up demand,” he said. “I was visiting some customers (in Australia) and the key feedback I get is that we’ve got critical decisions building that I can never resolve over a video conference.”
A CTM survey found 90% of its customers in Australia and New Zealand had experienced a negative impact on business growth due to their inability to travel.
Chinese domestic bookings are around 60% of pre-pandemic levels and some European markets have begun to pick up as border restrictions there ease, said Chris Galanty, the London-based global chief executive of Flight Centre Travel Group Ltd’s (FLT.AX) corporate divisions.
“As countries get control of the actual health crisis and the number of COVID cases stabilise and local policy enables travel – i.e. lockdowns end and people can physically travel – business travel picks up,” he said.
“It doesn’t pick up to pre-COVID levels. It picks up to reasonable amounts in domestic and local regions.”
Among other factors slowing the return of business travel is the disruption to the corporate events calendar and the need for companies to be stricter about approving trips, with duty of care to staff for now trumping price, said Akshay Kapoor, CWT senior director, multinational customer group, Asia Pacific.
“If I’m looking to travel the company is going to be asking me to go through many levels of approval,” the Singapore-based executive said.
“That element of pre-trip approvals is going up. The companies are keeping a very close eye on the purpose of travel and if people have to travel making sure they know where they are and they are safe.”
Reporting and photo: Reuters
Maldives on Thursday welcomed the one millionth tourist to visit this year.
The one millionth tourist is a Thai named Sutapa Amonwivat, who arrived from Singapore with her husband and two children. This is her second visit to Maldives.
Maldives Marketing and Public Relations Corporation (MMPRC) and the Ministry of Tourism gave a warm welcome to Sutapa at the Velana International Airport (VIA) Thursday afternoon. She was welcomed at the VIA by tourism minister Ibrahim Faisal, MMPRC Managing Director Ibrahim Shiury and senior officials of various relevant agencies.
After welcoming her with traditional offerings, she was presented with various gifts by the ministry, MMPRC, customs, immigration, Maldives Association of Travel Agents and Tour Operators (MATATO) and Trans Maldivian Airways (TMA).
Maldives reached one million tourists in June, three weeks earlier than last year. The number of tourists reached one million on July 16, 2023.
Maldives expects to reach 2 million tourists this year.
Chongqing Airlines on Monday began its inaugural flights to Maldives.
The Chongqing-Male route, scheduled three times a week, is expected to strengthen the bonds between China and the Maldives, opening up exciting new opportunities for tourism and cultural exchange.
The inaugural flight was welcomed upon its arrival at Velana International Airport (VIA) in Maldives, where local officials and tourism representatives expressed their enthusiasm for this new development.
“We warmly welcome our friends from China to our beautiful islands. This new connection strengthens our bonds and opens up new opportunities for tourism,” the tourism ministry said on X.
Maldives currently welcomes four airlines from China, including China Eastern, Beijing Capital Airlines, Xiamen Airlines.
In January, Maldives government urged tourism stakeholders in both Maldives and China to ramp up efforts to restore China’s position as the primary source market for Maldives tourism, a status held before the onset of Covid-19.
China, being the largest source market for Maldives tourism before the pandemic, saw a resumption of tourist arrivals from January 2023 after a three-year hiatus due to the pandemic. In 2023, the Maldives welcomed 187,118 Chinese tourists, marking a significant recovery in numbers. This year, the Maldives has welcomed the most number of tourists from China, with over 107,940 or 11.5 percent of total arrivals by June 12.
CROSSROADS Maldives has introduced WeChat Pay, widely known as Weixin Pay in China, across its world-class resorts, SAii Lagoon Maldives, Curio Collection by Hilton, and Hard Rock Hotel Maldives. This payment option is made available to enhance the convenience and overall experience for guests from China, making their stay in the Maldives more enjoyable and hassle-free.
Understanding the needs of the diverse guests, CROSSROADS Maldives has integrated WeChat Pay into operations, allowing guests from China to easily and securely conduct transactions using a payment method familiar to them. The introduction of WeChat Pay is a testament to CROSSROADS Maldives’ dedication to enhancing guest satisfaction by offering exceptional experiences at every turn. What is also expected through this initiative is that the guests could benefit from better foreign exchange rates, translating to better savings on their expenditures during their stay.
The option is available for guests in-house conveniently at both resorts as well as across the Marina at CROSSROADS Maldives where a wider variety of unparalleled dining and retail experiences are available for all guests. The day visitors from China will also therefore equally benefit from this new introduction at the Maldives’ premier multi-island integrated leisure destination.
SAii Lagoon Maldives, Curio Collection by Hilton, is a vibrant tropical escape that offers unique and locally inspired experiences. The resort features spacious rooms and villas, a variety of dining options, and an array of recreational activities designed to cater to the desires of modern travellers. Guests can escape to the island’s SAiisational natural beauty, enjoy water sports, and indulge in spa treatments, all while relishing the personalised service that defines Hilton’s Curio Collection.
Hard Rock Hotel Maldives brings the iconic Hard Rock spirit to the tranquil shores of the Maldives. This family-friendly resort offers a perfect blend of relaxation and entertainment, featuring music-inspired experiences, live performances, and the brand’s signature amenities. With luxurious accommodations, diverse dining options, and a plethora of activities for all ages, Hard Rock Hotel Maldives ensures an unforgettable holiday experience for every guest.
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