Featured

Stories from GM: Amilla Maldives’ journey amid Covid-19

Published

4 years ago

October 11, 2020

By Jason Kruse

Lots of people have been asking me about how we came up with some of the most robust Covid-prevention protocols in the Maldives. Well, I’d like to start by saying there was no playbook for any of this.

Covid-19 caught the world by surprise. We went into a temporary hiatus back in March, but a few guests decided to stay with us in our island quarantine bubble for the next few months. That’s the great thing about having a resort on a private island of its own – we can carefully monitor absolutely everyone who comes in and out, thereby massively reducing risk of transmission. The only people arriving are a controlled number of guests and staff.

Some of our team members went home when the borders reopened in July but myself and many other Islanders have remained on our island this entire time. You might have read about all the things we got up to during lockdown on the Amilla blog, but we decided we had two choices – to sit back and do nothing or to stand up and fight. So, we decided to come up with as many ingenious and inventive ways as possible of enhancing our island with the focus on improving our guest experience, and being more sustainable in our approach.

Everybody got stuck in, it was amazing to see so much spirit! We had spa therapists working in the gardens, butlers building a hen house, we all switched jobs to build and create new things in order to help put us in as strong a position as possible for when we reopened, from creating an organic garden and banana plantation to artwork made from driftwood and aquaponics projects! And during this whole time right up to today, we didn’t even visit any local islands, to avoid any chance of community spread.

When we made the decision to reopen, we carefully considered the government of the Maldives’ guidelines as well as the latest advice from the WHO. We decided we wanted to take our precautions to the next level so that we could assure our guests, our team and our owners that Amilla Maldives will remain Covid-free to the very best of our abilities. But we also needed to ensure we delivered guests that sense of escapism and luxury they so dearly needed (in 2020 more than ever). Not the easiest things to juggle.

We formed a Covid Taskforce with members of the management team who were left on the island, liaised with medical professionals and government officials, recruited a Safety Manager and appointed NSURE to provide hygiene training for all our team members and help establish best practices. Being a Maldivian-owned and managed island, we don’t have the resources of a glitzy global head office. So, we also looked to learn from other resorts and hotels which were developing some good practices and managing risks while reducing the impact on their guests’ experiences.

Armed with all this information and recommendations, we set forth to welcome our guests, offering complimentary PCR tests on arrival for everyone aged over 12 months old, including all team members returning to the island. That’s right, we decided the best form of Covid prevention is testing, testing, testing (at our own cost). This is before the Maldives started requiring all arrivals to the country to have taken a PCR test at home.

Our guests and staff would keep their masks the whole time on whenever they were in communal areas like our restaurants. We took away cutlery and had contactless menus too.

But after a short time, we realised that guests perceived our ‘compromised’ hospitality as compromised service. Obviously, we didn’t want that because everyone comes here for an unparalleled sense of getting away from it all.

We knew during the process we’d have to be adaptable to our guests’ needs (and the constant updates on safety and hygiene requirements), so when the government switched to asking all guests to present a PCR test on arrival in the Maldives we realised if we then also did a complimentary second test on arrival on our island, we could be confident they are very, very unlikely to have Covid-19. That means we could do away with masks once they got the all-clear, because our island is kind of its own quarantine bubble, with everyone coming in and out being tested. We added some extra precautions too, but not many that are visible to guests.

So now, guests arriving at Amilla Maldives are welcomed to their Villa or Residence, then our trained team member or Resort Doctor does a quick PCR test. The samples are packed in special transport containers and sent by seaplane to Male (our capital) to be processed.

While awaiting the test results, guests are free to use most the resort facilities with some basic social distancing protocols in place. Until we receive the results, our guests and the restaurant staff wear masks, they use just one of our restaurants and we give them a separate team of housekeepers and ‘katheebs’ (butlers) who live and work in a ‘quarantine bubble’, separate from the other team members.

That’s just to make sure that if in the worst-case scenario a guest tests positive, it can be contained quickly as they are in a separate ‘bubble’ to the majority of people on the island. We also use enhanced disinfecting protocols.

It’s worth mentioning at this point that since transmission is much worse in high population density areas, a lot of people are reassured by the fact Amilla is one of the country’s largest islands with 23.5 hectares of space (most of it is undeveloped beautiful jungle) and only a selected number of Villas and Residences (which have a great deal of space between them and extensive private indoor and outdoor facilities – in fact, they amongst the largest Villas in the Maldives). So, these factors also help a lot with risk reduction and reassurance.

The PCR results come back fast and as soon as our guests receive their negative results, they are no longer required to wear masks and can roam the entire island. (Bear in mind this is their second PCR test as the Maldives government requires everyone flying to the Maldives to present a negative PCR test on arrival, taken a maximum of 72 hours before flying).

This facilitates a rare situation whereby our guests can holiday with a sense of pre-Covid ‘normality’, while being reassured by the knowledge everyone on the island has been tested twice. Plus, the abundance of space and fresh air combined with our robust hygiene protocols help make Amilla Maldives even safer.

We are proud to have a thought out Covid-prevention protocol that does not compromise on our guest experience, and so far, remain extremely successful in keeping Covid-19 from coming ashore to Our Island Home, Amilla Fushi.

Note: Jason Kruse is the General Manager at Amilla Maldives Resort and Residences.

Up Next

Taj Resorts Maldives win Condé Nast Traveler Readers’ Choice Award

Don't Miss

Reconnect in Maldives for festive season with COMO Hotels

Featured

Maldives wellness economy soars with GWI and JOALI BEING collaboration

Published

4 hours ago

December 22, 2024

m@ldives

The Global Wellness Institute (GWI), a leading non-profit research organisation for the global wellness industry, announced a strategic collaboration with JOALI BEING, marking the Maldives as the 11th country to feature on GWI’s Geography of Wellness platform. JOALI BEING, which opened in 2021, is a pioneering wellbeing resort designed around biophillic principles and focused on delivering transformative, holistic wellness experiences.

The Maldives, as an island economy, has emerged as a premier destination for luxury wellness tourism and spas. The country’s wellness economy comprises two major segments: wellness tourism, valued at $1 billion following an impressive annual growth rate of 35.4% from 2022 to 2023, and the spa sector, valued at $448 million, with an exceptional 63.7% growth rate over the same period.

Through this collaboration with JOALI BEING, GWI has made detailed data on the Maldives’ position within the $6.3 trillion global wellness economy accessible to stakeholders interested in investing in the country’s expanding wellness tourism and spa industries. GWI’s chair and CEO, Susie Ellis, emphasised that by sponsoring the Geography of Wellness report, JOALI BEING is playing a pivotal role in shaping the future of wellness tourism in the region. This collaboration aims to help the Maldives capitalise on the rising demand for wellness travel while maintaining competitiveness in the evolving wellness tourism sector.

Özgür Cengiz, global director of wellness development at Gürok Tourism Group, which operates JOALI BEING, expressed pride in the partnership with GWI. Cengiz highlighted the Maldives’ long-standing association with luxury and natural beauty and noted that the collaboration integrates data-driven wellness insights to enhance its global appeal. By aligning offerings with emerging trends such as nature connection, eco-wellness, and transformative travel, the initiative seeks to attract high-value travellers while promoting sustainability and community development.

The Maldives, spanning 1,192 islands across 26 atolls, is celebrated as a quintessential island paradise with jewel-like islands, white sands, turquoise waters, and luxury wellness resorts. Nature-centred wellness experiences, including encounters with vibrant coral reefs teeming with sea turtles, manta rays, and whale sharks, highlight one of the world’s richest marine ecosystems. The Maldivian way of life fosters a deep connection to nature, with a diet rich in tropical fruits, herbs, and fresh seafood contributing to holistic wellbeing. Environmental sustainability remains a key priority, with government-led initiatives aimed at protecting coral reefs, mangroves, and seagrass beds to ensure harmonious coexistence with tourism.

The Maldives’ traditional healing practice, Dhivehi beys, combines indigenous plant-based remedies with global influences to restore balance within the body. Emphasising harmony among the body’s ‘humours’ of hot, cold, and dry, Dhivehi beys uses natural herbs for healing. The government has recognised its cultural significance and is actively integrating this ancient tradition into tourism, allowing visitors to experience it alongside the country’s natural beauty.

The Global Wellness Economy: Maldives report provides critical data for industry stakeholders and is available for free download.

The Global Wellness Institute (GWI) is a nonprofit organisation recognised as a leading global research and educational resource for the wellness industry. It introduces major industry initiatives and hosts regional events to unite leaders in shaping the future of wellness. GWI aims to improve global health by educating institutions, businesses, and individuals on preventing disease, reducing stress, and enhancing overall quality of life, with a mission to empower wellness worldwide.

Celebration

Bandos Maldives kicks off festive season with joy and tradition

Published

5 hours ago

December 22, 2024

m@ldives

Bandos Maldives recently announced the commencement of the Festive Season with a grand evening featuring the traditional Jolly Mix and the ceremonial lighting of the Christmas Tree. This event marks the beginning of a magical holiday celebration on the island.

Guests can enjoy the spirit of the season through a variety of festive activities planned daily. The lineup includes engaging activities for both children and adults, meaningful coral planting experiences, a traditional Maldivian feast, and thrilling land and sea games. These events are designed to create unforgettable memories for all visitors.

The tropical paradise of Bandos Maldives offers a warm and joyous holiday experience, filled with wonder and the true essence of the season.

Conveniently located just 7 kilometres from Malé International Airport, Bandos Maldives is a pristine coral island spanning 18.66 hectares in the heart of North Malé Atoll. For half a century, it has embodied its ethos as ‘the island of hospitality,’ making it a premier travel destination in the Maldives.

Set amidst the crystal-clear turquoise waters of the Indian Ocean, the resort features 220 accommodations, along with three vibrant bars and four restaurants. Guests can relax at the Orchid Spa or stay active at the state-of-the-art Clubhouse sports complex, which includes beach volleyball, tennis, steam baths, a sauna, and a modern fitness suite. For diving enthusiasts, Dive Bandos, one of the Maldives’ longest-established dive centres, offers safe and thrilling underwater adventures.

Action

Dive into conservation: Sun Siyam Iru Fushi introduces snorkelling with a purpose

Published

1 day ago

December 21, 2024

m@ldives

Sun Siyam Iru Fushi has introduced an exciting new activity for ocean enthusiasts: Conservation Snorkelling. Led by the resort’s resident marine biologist, Mohamed Shah, this immersive experience allows participants to contribute to marine conservation efforts while exploring the vibrant underwater ecosystem of the Maldives. Combining education, exploration, and action, the initiative offers an enriching opportunity for visitors of all ages.

Participants engage in collecting critical data on coral health and fish populations using underwater fish guides, coral health charts, and writing slates, while learning to identify various fish species. They assess reef conditions and contribute to the protection of the local marine environment. The findings are then discussed with Mohamed Shah, providing deeper insights into the marine life of the Iru Fushi lagoon and house reef.

This activity is a key component of Sun Siyam Cares, the resort’s initiative focused on environmental protection and community support. Families, young couples, and other guests can participate in global conservation efforts through the Coral Watch citizen science project. The activity is open to strong swimmers aged eight and above who feel comfortable snorkelling.

“At Sun Siyam Iru Fushi, we strive to protect the stunning natural environment around us,” said Abdullah Atham, Resort Manager. “Through activities like Conservation Snorkelling, we encourage guests to explore and actively contribute to ocean conservation.”