An Insider
Choose a work that you truly enjoy: Dominik Ruhl
Maldives Promotion House – Dominik Ruhl’s hotel career started about two decades ago in Germany with further studies in the Unites States. From young on he wanted to find a work that would allow him to explore different places in the world. Little did he know back then where his career path would take him. Quickly he learned that this was a work that changes constantly and provides both new challenges and opportunities every single day.
He has often decided his work places based on the location rather than purely based on a career path. He believes one must be completely satisfied in what he/she does to truly excel. With this in mind he followed the advice of a colleague (with whom he worked in Mexico) to ‘try the Maldives for a year’ as he was told it provided not only exotic hotels but also great diving and windsurfing. Dominik first came to Maldives in the year 2000 as the Rooms Division Manager to work at Rangali Island for a year and one year became two, then 5 years and…. he is still here in Maldives after 12 years. Over the years he has been managing different properties and was lucky enough to work with some amazing people and island owners that provided him with opportunities to use his creativity and energy in implementing his visions and ideas. He believes that he would not be where he is today without the trust that those people have given him, for which he is very grateful. He had visited ‘Ari Beach/White Sands’ resort often in the past and always thought that this was an amazing island with much potential, so it was an easy decision to accept, when he was offered the opportunity to join the LUX* family as the General Manager.
What do you know about Maldives before you arrived? And what were your impressions when you arrived?
I knew very little about the Maldives prior to my arrival, but I knew that this was the perfect place for me the moment I stepped out of the plane. Of course the sheer beauty of the islands, the constant warm weather are things that bring tourists here, but I quickly learned that this is a place where I was made feel at home and was surrounded by people that were genuinely eager to impress every visitor with their hospitality, which is the secret of the success of this country when it comes to hospitality!
You have spent over 10 years in Maldives. How do you enjoy island life and what keeps you motivated?
One must choose a work that they truly enjoy and if you find this work, it is easy to remain motivated. Luckily I have found just that and being able to help our guests spend an unforgettable time with us is something very rewarding indeed. What motivates me also is to see that this is a career where we can see people develop from a waiter or villa attendant to very senior management positions without any (or limited) formal education but purely due to sheer determination, energy and hard work. Seeing colleagues grow in such a way is very rewarding and knowing that I am able to play a small part in their developments is very special indeed. At LUX* Maldives we have several Maldivians in senior management posts that should serve as an example to every young hotelier. Of course there is another side to my motivation: I have always loved island life, even when I worked in other island destinations before. I think one must appreciate the many things that the Maldives have to offer and take advantage of these. A few hours kite surfing or an afternoon diving are just some of the ways that remind me every day how lucky we all are to be living in such an amazing place.
Tell us what you feel is the most distinctive or unique feature of your resort?
LUX* Maldives is one of the larger islands and gives people a wide choice of things to do. For our island, of course the physical beauty and the lagoon are amazing, but perhaps even more so the authenticity of our team. All guests rave about the friendly team and the genuine service that is being provided. Some people have the preconception that a week in the Maldives could be boring with not much to do. While I always encourage our guests to ‘explore the many different ways of doing nothing’ we also understand that some guests want to be active and eat well. A wide range of activities in the water and on land keep everyone busy during the day while a choice of 7 restaurants and 6 bars ensures that even guest staying for longer periods will have a new choice every day. Visitors to Indian Ocean islands are always interested to learn more about the local culture and customs, including the flavors of the local islands nearby our resort. Island Kitchen is our way of bringing these exciting taste sensations into our resort once a week. Our chefs showcase food stalls and researched Maldivian cuisine and cooking methods to produce many different local dishes which can be found outside the resorts accompanied by traditional entertainment of ‘Bodu Beru’ the local drums, together with the traditional songs and dances
If you were considering staying at the resort as a guest, what would you want to know about the resort before checking in?
What I would want to know about the island is the fact that it is situated directly at the only reef on the planet (known so far) where guests can snorkel and dive with the amazing Whale Sharks. Maybe I am biased as I am a passionate free diver myself and cannot see enough of these amazing animals, but every guest is totally in awe when meeting these gentle giants. Of course the frequent Manta Rays that visit our lagoon also provide a nice change of the usual little fish one can see during the usual snorkel trips.
What are your hotel guests?
Our guests come from all parts of the planet. While we have the majority of our visitors coming from Europe, new markets such as China, Korea, Brazil and United States are now more frequently seen on our island. Of course honeymooners are very often seen, but we also welcome families with children of all ages as our island is big enough to provide enough attractions for our little guests and an amazing kids club will ensure that the parents can have some time to themselves while the kids are well taken care of. And of course we have our loyal divers that come year after year due to the amazing underwater world in South Ari Atoll.
What are the main challenges?
The main challenges change every single day. Just maintaining an island resort provides constant challenges that make every work day different from the past. We try very hard to promote environmental awareness and get our guests to participate in key actions. As all other resorts in Maldives, we rely entirely on diesel generators to provide energy and hence must be careful in conserving energy through proactive measures. Water recycling, heat recovery generation, solar initiatives and many other activities are implemented in an effort to reduce the dependency on regular fuel.
Your resort was re-branded recently, how effective is it?
Not just our resort was rebranded, but the entire company. Having managed 9 properties under individual names provided many challenges in creating brand awareness. Now all properties operate under the LUX* Resorts umbrella and this has already provided many advantages. Guests now choose our resorts due to past experiences in sister properties and of course PR and marketing has become much more effective for all our resorts. However the rebranding had another purpose as we entirely revamped how we manage our resorts. We now provide many new and not-before-seen initiatives, services and gimmicks that surprise our guests throughout their stay. Some of these are free phone calls around the world (yes free, no strings attached), coffee roasted directly on the island, hidden bottles with messages or gifts for guests to find, ice cream trolleys roaming the island, herb gardens, where guests
can assist in making their own meals and a completely new look at wellbeing and fitness. These are just very few of the 50 reasons why guests should come and visit us in our resorts. To find out many more of the reasons, just have a look at our website.
Over the years due to world economy main markets are changing, how are you adapting to this?
In today’s world, one must be ready to adapt to new trends. Europe is clearly struggling and we must be ready to welcome other markets. We have been very proactive in marketing our resorts in Asia and hence managed to welcome guests from all parts of the planet. Also the new concept has provided us new clients that would previously not have looked at our resorts. Today, guests want an experience and not just another hotel stay. We must be ready to surpass all expectations as today, each and every guest automatically becomes a sales person or ambassador. Facebook, Twitter, Tripadvisor and many other web portals made sure that we cannot allow any guest to leave the property unhappy and I am glad to see that our online ratings have increased tremendously in the recent past.
What is the hardest part about being Hotel Manager? If you could change one thing about the hotel, what would that be?
There are many hard things about being a hotel manager, or being in this industry as a whole. We work when others celebrate special holidays, we are away from family and friends and for many of us we work in foreign countries. However one must always measure the positives and negatives and in my opinion having the opportunity to work in this business overweighs the few drawbacks by miles.
Other than your own, can you share your choices of two or three of what you consider to be the greatest hotels in the world and Maldives? And why you think they are special?
You have no idea how often I am being asked about the best hotel in the Maldives. In my opinion there are no such things. Some may be more luxurious than others, but may not have the Maldivian charm or may not provide the same ambiance. Some have amazing Spas, others the best reefs, yet others provide more sport activities. The perfect island is a different one for each visitor. Luckily the internet provides many ways to search for one’s very own piece of paradise.
Anything else you would like our readers to know about LUX* Maldives? Can you give some interesting trivia about the island?
As previously mentioned LUX* Maldives is one of the bigger islands. Here is your trivia: if you add the two water villa jetties on each side of the island, the walk from one end to the other is longer than to walk from one end to the other of the capital island Male. However we ensure that during that walk our guests can encounter many little surprises to entertain them on the way!
An Insider
Oriana Migliaccio: The Marine Guardian Transforming Conservation in the Maldives
At the heart of Anantara’s commitment to tailored luxury and authentic experiences lies the passionate work of Oriana Migliaccio, a marine biologist whose devotion to oceanic preservation resonates deeply in the sky-blue waters of the Maldives. Oriana, a PADI Master Scuba Diver Trainer with a PhD in Life and Biomolecular Sciences, embodies the spirit of discovery and conservation at Anantara Dhigu Maldives Resort, Anantara Veli Maldives Resort, and Naladhu Private Island Maldives.
Raised on the sun-kissed shores of Naples, Italy, Oriana’s early years were steeped in the wonders of the Mediterranean Sea, a rich biodiversity hotspot. She frequently spent winter breaks at the aquarium. “It is this deep love for the marine world that got me interested from an early age in pursuing a career in marine biology,” she reflects. Following her passion, Oriana earned her B.Sc. and M.Sc. in Marine Biology in Italy. Her journey then took her to the Maldives for an additional master’s in Tropical Marine Biology, where the allure of tropical environments steered her focus towards specialising in coral reef biology and conservation. This newfound dedication culminated in earning her PhD in the United Kingdom, solidifying her commitment to preserving marine ecosystems.
Oriana’s expertise, honed in the jungles of Borneo as a Conservation Manager and Dive Leader, now flourishes in the Maldives. Her initiatives span coral reef restoration, sea turtle protection, and sustainable practices, all pivotal to the region’s marine ecosystem. A crowning achievement is her creation of the “Reef Hero” PADI specialty, a course designed to educate divers on coral conservation, nurturing a new wave of ocean stewards.
“I created the ‘Reef Hero’ course during my time as a marine biologist and dive instructor in Malaysian Borneo. This course, focusing on coral reef restoration and rehabilitation, was inspired by my diving students’ desire to positively impact the oceans they love exploring. Witnessing the adverse effects of marine issues like debris, over-fishing, pollution, and global warming, this inspired me to create guidelines that can be used by recreational divers to save coral reefs around the world.” – Oriana Migliaccio
In April 2023, Oriana joined Anantara, where her role transcends traditional boundaries, as she immerses guests in a world of marine wonders through various interactive initiatives:
- Marine Talk on Coral Reef & Marine Life: Weekly educational sessions that spotlight the vital role of coral reefs and the importance of responsible diving.
- Discovering Marine Biology for Kids: Fun, interactive lessons that spark young minds’ curiosity about the underwater world.
- Workshop on Repurposing Ghost Nets: Transforming abandoned fishing nets into bracelets, raising awareness about their impact on marine life.
- Marine Biologist Corner: An open forum for guests to engage with Oriana, deepening their understanding of marine conservation.
- Visit the Coral Nursery: Snorkeling adventures to coral nurseries, where guests explore coral species and participate in the resort’s coral restoration efforts.
- Coral Adoption: Encouraging guests to play an active role in coral restoration, either by planting corals or sponsoring a coral rope, and tracking their growth.
“In the Maldives, a country faced with pressing environmental challenges, sustainability and environmental conservation are not just trends. They are a necessity,” Oriana emphasises, outlining the long-term goals for sustainability and marine conservation at Anantara’s Maldives resorts. “The survival of this tropical paradise is intertwined with adopting sustainable practices and reducing the anthropogenic impact on the environment.”
Following the devastating coral bleaching event of 2016, Oriana has been instrumental in Anantara’s HARP initiative (Holistic Approach to Reef Protection), aimed at rehabilitating damaged coral reefs. With over 10,000 corals grown and planted since 2017, the project is on course to double this number, enhancing marine biodiversity. Guests are invited to become coral gardeners, contributing to the project’s success while receiving progress updates on their adopted “baby corals”.
Collaborating with esteemed organisations like the Olive Ridley Project, Manta Trust, and the Maldives Whale Shark Research Program, Oriana’s work includes a photo-ID programme for studying sea turtles, manta rays, and whale sharks. She invites guests to join as citizen scientists, aiding in data collection during their underwater explorations.
Oriana Migliaccio’s contributions reflect the essence of Anantara’s luxury experience — unique, immersive, and deeply connected to the local environment. Her passion and dedication are not just preserving the ocean’s beauty but also inspiring guests to become active participants in its conservation, ensuring its wonder endures for generations to come.
For more information on Anantara Hotels, Resorts & Spas, please visit www.anantara.com.
An Insider
Abdulla Wisam: A journey of excellence and growth in the Maldivian hospitality industry
In the heart of the stunning Maldives, where luxury resorts and crystal-clear waters come together to create a paradise on Earth, there are individuals who work tirelessly behind the scenes to ensure that every guest’s experience is nothing short of exceptional. One such individual is Abdulla Wisam, whose remarkable journey in the hospitality industry is a testament to his dedication, passion, and unwavering commitment to providing the best possible service to guests.
Abdulla Wisam’s journey in the hospitality industry began right after completing his schooling. In 2003, he embarked on his professional career by joining Dhoveli Beach Resort & Spa, where he gained his first taste of the world of hospitality. It was here that he discovered his passion for creating memorable guest experiences and building relationships with visitors from around the world.
After his initial foray into the industry, Wisam’s career path continued to evolve. His dedication and hard work caught the attention of industry leaders, leading him to take on roles of increasing responsibility. His time at Meeru Island Resort saw him as an Outlet Cashier and Night Auditor, roles that allowed him to develop a deep understanding of the operational aspects of a resort.
Wisam’s determination and eagerness to learn led him to the iconic Four Seasons Resort Maldives at Landaa Giraavaru, where he started as a Recreation Attendant. Over time, he showcased his exceptional skills in guest relations and management, and he was promoted to the position of Front Office Supervisor. His journey with Four Seasons served as a stepping stone for what was to come next.
In 2014, Wisam joined the W Maldives, a resort known for its luxurious offerings and unparalleled guest experiences. Starting as a Welcome Team Leader, he quickly rose through the ranks due to his impeccable guest service skills and innate leadership abilities. His promotion to Guest Experience Manager was a testament to his ability to not only meet but exceed guest expectations. He was then transferred to The St. Regis Maldives as the Assistant Front Office Manager with the pre-opening team.
As his career trajectory continued its upward trajectory, Wisam took on the role of Front Office Manager at prestigious resorts such as Milaidhoo Island, Raffles Maldives, and The Standard Maldives. These roles allowed him to refine his management style, hone his problem-solving skills, and contribute to the overall success of each resort.
Wisam’s journey eventually led him to COMO Cocoa Island, a resort renowned for its unparalleled luxury and exquisite attention to detail. Joining as the Front Office Manager, he embraced the challenges and responsibilities that came with the position. His dedication, combined with his innate ability to create genuine connections with guests, led to his promotion as the Director of Rooms.
Wisam’s journey in the Maldivian hospitality industry is a remarkable tale of perseverance, growth, and a genuine passion for creating exceptional guest experiences. His diverse roles, spanning from recreation to guest experience management, have equipped him with a holistic understanding of the industry. His commitment to continuous improvement and dedication to delivering top-tier service have not only benefited the resorts he’s been a part of but have also contributed to elevating the reputation of Maldives as a premier luxury travel destination.
As Wisam continues to shape the guest experience landscape at COMO Cocoa Island, one can only imagine the heights he will reach and the impact he will make on the ever-evolving hospitality industry of the Maldives. His journey stands as an inspiration to aspiring hoteliers and a testament to the boundless opportunities that await those who are truly passionate about their craft.
An Insider
Hamzath Ameen: Elevating human resources
In the fast-paced and thriving hospitality industry of the Maldives, where exceptional service and guest satisfaction are paramount, there are individuals who stand out for their dedication, expertise, and leadership qualities. Hamzath Ameen is making his mark as a proficient human resources professional in island resorts of the Maldives. With an impressive career trajectory and a passion for excellence, Hamzath has become a respected figure in the industry.
Hamzath Ameen was born and raised in Addu Atoll, a region known for its stunning natural beauty and vibrant culture. Following his schooling, he pursued his higher education at Cyryx College in Male’, where he successfully completed an Advanced Diploma in Business Management. This academic foundation laid the groundwork for his future career in the dynamic world of hospitality.
Hamzath embarked on his professional journey at Dhonveli Beach Resort, where he assumed the role of Accounts Officer. This initial foray into the hospitality industry allowed him to gain valuable insights into the financial aspects of resort operations and the importance of maintaining accurate records and efficient systems.
Eager to expand his horizons and broaden his skill set, Hamzath sought opportunities at various reputable companies and resorts throughout the Maldives. His determination and exceptional work ethic caught the attention of industry professionals, leading to his appointment as the Human Resources Officer at Furaveri Island Resort. Recognizing his potential, Ameen quickly rose through the ranks and was promoted to the position of Assistant Manager, and subsequently, Human Resources Manager.
During his tenure at Furaveri Island Resort, Hamzath made significant contributions to the establishment’s human resources department. He spearheaded various initiatives to enhance employee engagement, streamline recruitment processes, and foster a positive work culture. Under his leadership, the resort witnessed an increase in employee satisfaction and a notable reduction in turnover rates, solidifying Hamzath’s reputation as a skilled people manager.
In 2022, Hamzath accepted an exciting new opportunity and joined Rihiveli Maldives Resort as the Human Resources Manager. With his wealth of experience and proven track record, he assumed a pivotal role in overseeing the resort’s human resources functions, including recruitment, training and development, performance management, and employee relations. Hamzath’s strategic approach and ability to build strong relationships with staff and management alike have made him an invaluable asset to the resort.
Hamzath Ameen’s journey from an Accounts Officer to a respected Human Resources Manager exemplifies his commitment to personal growth and professional excellence. Through his hard work, dedication, and leadership abilities, he has successfully carved a niche for himself in the competitive Maldivian hospitality industry. Hamzath’s passion for nurturing talent, fostering positive work environments, and delivering exceptional guest experiences continues to make a lasting impact on the resorts he has served.
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