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Stories from GM: Amilla Maldives’ journey amid Covid-19

Published

4 years ago

October 11, 2020

By Jason Kruse

Lots of people have been asking me about how we came up with some of the most robust Covid-prevention protocols in the Maldives. Well, I’d like to start by saying there was no playbook for any of this.

Covid-19 caught the world by surprise. We went into a temporary hiatus back in March, but a few guests decided to stay with us in our island quarantine bubble for the next few months. That’s the great thing about having a resort on a private island of its own – we can carefully monitor absolutely everyone who comes in and out, thereby massively reducing risk of transmission. The only people arriving are a controlled number of guests and staff.

Some of our team members went home when the borders reopened in July but myself and many other Islanders have remained on our island this entire time. You might have read about all the things we got up to during lockdown on the Amilla blog, but we decided we had two choices – to sit back and do nothing or to stand up and fight. So, we decided to come up with as many ingenious and inventive ways as possible of enhancing our island with the focus on improving our guest experience, and being more sustainable in our approach.

Everybody got stuck in, it was amazing to see so much spirit! We had spa therapists working in the gardens, butlers building a hen house, we all switched jobs to build and create new things in order to help put us in as strong a position as possible for when we reopened, from creating an organic garden and banana plantation to artwork made from driftwood and aquaponics projects! And during this whole time right up to today, we didn’t even visit any local islands, to avoid any chance of community spread.

When we made the decision to reopen, we carefully considered the government of the Maldives’ guidelines as well as the latest advice from the WHO. We decided we wanted to take our precautions to the next level so that we could assure our guests, our team and our owners that Amilla Maldives will remain Covid-free to the very best of our abilities. But we also needed to ensure we delivered guests that sense of escapism and luxury they so dearly needed (in 2020 more than ever). Not the easiest things to juggle.

We formed a Covid Taskforce with members of the management team who were left on the island, liaised with medical professionals and government officials, recruited a Safety Manager and appointed NSURE to provide hygiene training for all our team members and help establish best practices. Being a Maldivian-owned and managed island, we don’t have the resources of a glitzy global head office. So, we also looked to learn from other resorts and hotels which were developing some good practices and managing risks while reducing the impact on their guests’ experiences.

Armed with all this information and recommendations, we set forth to welcome our guests, offering complimentary PCR tests on arrival for everyone aged over 12 months old, including all team members returning to the island. That’s right, we decided the best form of Covid prevention is testing, testing, testing (at our own cost). This is before the Maldives started requiring all arrivals to the country to have taken a PCR test at home.

Our guests and staff would keep their masks the whole time on whenever they were in communal areas like our restaurants. We took away cutlery and had contactless menus too.

But after a short time, we realised that guests perceived our ‘compromised’ hospitality as compromised service. Obviously, we didn’t want that because everyone comes here for an unparalleled sense of getting away from it all.

We knew during the process we’d have to be adaptable to our guests’ needs (and the constant updates on safety and hygiene requirements), so when the government switched to asking all guests to present a PCR test on arrival in the Maldives we realised if we then also did a complimentary second test on arrival on our island, we could be confident they are very, very unlikely to have Covid-19. That means we could do away with masks once they got the all-clear, because our island is kind of its own quarantine bubble, with everyone coming in and out being tested. We added some extra precautions too, but not many that are visible to guests.

So now, guests arriving at Amilla Maldives are welcomed to their Villa or Residence, then our trained team member or Resort Doctor does a quick PCR test. The samples are packed in special transport containers and sent by seaplane to Male (our capital) to be processed.

While awaiting the test results, guests are free to use most the resort facilities with some basic social distancing protocols in place. Until we receive the results, our guests and the restaurant staff wear masks, they use just one of our restaurants and we give them a separate team of housekeepers and ‘katheebs’ (butlers) who live and work in a ‘quarantine bubble’, separate from the other team members.

That’s just to make sure that if in the worst-case scenario a guest tests positive, it can be contained quickly as they are in a separate ‘bubble’ to the majority of people on the island. We also use enhanced disinfecting protocols.

It’s worth mentioning at this point that since transmission is much worse in high population density areas, a lot of people are reassured by the fact Amilla is one of the country’s largest islands with 23.5 hectares of space (most of it is undeveloped beautiful jungle) and only a selected number of Villas and Residences (which have a great deal of space between them and extensive private indoor and outdoor facilities – in fact, they amongst the largest Villas in the Maldives). So, these factors also help a lot with risk reduction and reassurance.

The PCR results come back fast and as soon as our guests receive their negative results, they are no longer required to wear masks and can roam the entire island. (Bear in mind this is their second PCR test as the Maldives government requires everyone flying to the Maldives to present a negative PCR test on arrival, taken a maximum of 72 hours before flying).

This facilitates a rare situation whereby our guests can holiday with a sense of pre-Covid ‘normality’, while being reassured by the knowledge everyone on the island has been tested twice. Plus, the abundance of space and fresh air combined with our robust hygiene protocols help make Amilla Maldives even safer.

We are proud to have a thought out Covid-prevention protocol that does not compromise on our guest experience, and so far, remain extremely successful in keeping Covid-19 from coming ashore to Our Island Home, Amilla Fushi.

Note: Jason Kruse is the General Manager at Amilla Maldives Resort and Residences.

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1 week ago

February 13, 2025

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Delivering unforgettable travel experiences remains at the heart of hospitality, and Cinnamon Hotels & Resorts in the Maldives has once again been recognised for its commitment to excellence at the Booking.com Traveller Review Awards 2025. Now in its 13th year, the awards are based on over 360 million verified guest reviews, reflecting traveler experiences. As a homegrown brand from Sri Lanka, Cinnamon Hotels & Resorts continues to redefine hospitality in the Maldives with its collection of tropical sanctuaries.

With a rating of 9.3, Cinnamon Hakuraa Huraa Maldives continues to captivate travellers seeking an idyllic island retreat in the Meemu Atoll. This island serves as the perfect getaway for couples seeking ultimate relaxation and escape, while the exclusive 18+ Platinum Island provides an adults-only haven. The Platinum Beach Bungalows offer undisturbed tranquility for those desiring a true escape from the world. The resort’s chic overwater bungalows, complete with glass floors revealing the wonders beneath and private terraces with hammocks, provide an intimate and serene retreat, ideal for honeymooners.

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Receiving a rating of 9.0, Cinnamon Dhonveli Maldives remains one of the most sought-after destinations in the Maldives, particularly among surfers and ocean lovers. Located just a 20-minute speedboat ride from Malé, the resort is home to the world-renowned Pasta Point, one of the most consistent surf breaks in the region. The island’s lively atmosphere, diverse recreational offerings, and welcoming hospitality make it ideal for families, featuring a dedicated children’s play area that provides a safe and engaging space for fun-filled activities. Whether traveling as a couple, a family, or a group of friends, the resort offers a perfect balance of adventure, relaxation, and unforgettable memories.

With a rating of 8.9, Ellaidhoo Maldives by Cinnamon is recognised as a diver’s paradise, celebrated for its legendary house reef and year-round diving opportunities. Located in the North Ari Atoll, the resort offers one of the best house reefs in the Maldives, attracting diving enthusiasts eager to explore its rich marine biodiversity. The rustic charm of Ellaidhoo, combined with its commitment to marine conservation, provides an authentic island experience where guests can disconnect from the world and reconnect with nature. Whether diving with reef sharks, enjoying beachside dining, or simply soaking in the island’s natural beauty, Ellaidhoo offers a distinctive retreat for underwater adventurers.

Marking the launch of an exciting summer offer, guests planning a Maldivian getaway for a minimum of four nights between May 1, 2025, and October 31, 2026, will receive complimentary speedboat transfers. Additionally, for an elevated travel experience, GHA Discovery membership offers even greater rewards and exclusive benefits. From the moment guests sign up, they can earn and redeem Discovery Dollars (D$), access member-only rates, and enjoy carefully curated local experiences. With privileges available at every membership level, GHA Discovery enhances each stay by offering recognition and unique opportunities to explore the destination in an immersive way.

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OZEN LIFE MAADHOO earns Green Globe Gold Certification

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February 13, 2025

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THE OZEN COLLECTION has announced that OZEN LIFE MAADHOO has been awarded the Green Globe Gold Certification after maintaining certification for five consecutive years. This prestigious recognition highlights the resort’s unwavering commitment to environmental stewardship, seamlessly integrating world-class luxury with innovative sustainability practices to protect the delicate ecosystems of the Maldives.

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The resort also integrates renewable energy solutions, featuring one of the Maldives’ largest floating solar panel systems. This system comprises twelve platforms with 720 panels, supplemented by 1,095 rooftop solar units, collectively generating 30% of the island’s energy requirements and significantly reducing dependence on fossil fuels.

OZEN LIFE MAADHOO’s dedication to a zero-waste philosophy is reflected in its advanced waste management systems. A fully automated organic composter processes three tons of green waste weekly, converting it into nutrient-rich fertiliser, while in-vessel shredders transform garden clippings into compost. Additionally, glass bottles are crushed and repurposed for minor construction projects.

Sustainable dining is also a cornerstone of the resort’s eco-conscious approach. The hydroponic farm enhances gastronomy by growing lettuce and herbs in a soilless system, reducing water consumption from 250 litres to just 50 litres per kilogram. This method meets 70% of the island’s lettuce demand while providing fresh, organic ingredients to its award-winning restaurants.

These sustainability initiatives are seamlessly incorporated into the guest experience, allowing visitors to enjoy bespoke activities such as snorkelling among regenerated reefs and savouring produce from the hydroponic farm—ensuring luxury and environmental responsibility go hand in hand. As OZEN LIFE MAADHOO continues to lead in eco-conscious hospitality, it reinforces THE OZEN COLLECTION’s ethos of ‘Refined Elegance,’ where each stay contributes positively to the planet.

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Experience elegance and serenity at Coco Bodu Hithi’s exclusive Coco Residences

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February 13, 2025

m@ldives

Coco Bodu Hithi, a hospitality resort owned by Maldivians, is renowned for its sleek design and comfort. The resort features expansive 184-square-metre residences, each equipped with a private pool, offering elevated privileges to guests across 24 exclusive Coco Residences.

Suspended above the crystal-clear lagoon, these overwater villas provide a private sanctuary, surrounded by endless shades of blue and uninterrupted views of the Indian Ocean. Recognised for its outstanding hospitality, Coco Bodu Hithi was awarded the title of Best Service Resort at the Condé Nast Johansens Awards for Excellence 2025. From the moment guests arrive, they are welcomed with a refreshing Kurumba and a basket of tropical fruits, while the resort ensures seamless and attentive service throughout their stay.

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Wellness plays an integral role in the resort’s offerings, allowing guests to embark on a journey of balance, rejuvenation, and inner harmony through daily sunrise or sunset yoga sessions. Additionally, visitors can indulge in relaxation with the resort’s signature Coco Fusion Massage or a soothing Balinese Massage, both designed for deep rejuvenation.

Coco Bodu Hithi seamlessly combines adventure and exclusivity, offering captivating dive sessions, exhilarating water sports, and thoughtfully curated signature experiences. The resort has also welcomed high-profile celebrities, ensuring unforgettable stays in the Maldives.

For those looking to experience the ultimate getaway, the Coco Summer Escape offer provides a 40% discount along with a complimentary meal plan upgrade, allowing for an even more indulgent stay at Coco Bodu Hithi.