Featured

True grit: Interview with Grand Park Kodhipparu Maldives’ GM Raffaele Solferino

Published

4 years ago

January 3, 2021

Raffaele Solferino, General Manager of Grand Park Kodhipparu, Maldives on adaptability in hospitality, ethical profitability and why true grit drives results.

2020 has been an incredibly challenging year. There have been many learnings and silver linings for the hotel industry, but what long-term impact do you think they’ll have?

Yes, it has been a very much unprecedented situation, even though in the beginning everyone was comparing it with SARS, 9/11 or 2007/2008 financial crisis. During this period, we learnt the importance of staying calm, and keeping ourselves up to date with, and adhering to, the latest policies and guidelines issued by the official authorities. We also put ourselves in the shoes of our team members and business partners and remain available for assistance when needed. I am glad everyone appreciates the effort we put in, as well as the value we bring to them. I believe that when things go back to normal, we will reap the rewards of building a meaningful rapport with them.

How did Grand Park Kodhipparu navigate its way through pandemic, the travel restrictions around it and the ensuing sharp decline in tourism?

Well, the Maldives has responded well, with a lockdown for three months. We are now seeing enthusiastic travellers visiting the paradise again. We have established our own Covid-19 Task Force Team, consisting of experts who are trained to handle emergencies of all aspects, to gain guest confidence. We showed empathy at every point and supported our business partners and tour operators through the challenges they faced. We continue to remain flexible and engaged, and provide assistance where we can throughout this period.

We also involve our team members to develop solutions and this gave them a sense of belonging, which resulted in high participation and engagement. Everyone was comfortable with the decision made and worked towards the same goal. To be able to welcome guests again after three months, it was like being reborn. A high level of energy and excitement was felt throughout the resort, from both guests and team members. While ensuring smooth operations, our team also took the opportunity to develop new experiences to enhance a guest’s stay.

It’s undeniable that the landscape of travel has shifted significantly this year – what have been your personal observations of changing traveller trends thus far?

Travel will return in stages. We are seeing leisure travellers at this point, MICE and corporate travellers with be the laggard. As international borders will largely remain closed or restricted in the short-term, and also with the high adoption rate of virtual meetings and events, we do not see a shift in this observation for now. We have been receiving positive feedback from travellers, noting that they enjoyed the relaxing stay surrounded by our natural environment. People are also starting to look at destination weddings, as they no longer wish to postpone their event further. Travel and tourism are now pivoting towards the digital economy and we should take this opportunity to upskill and relearn.

As we edge towards a time of vaccines, and therefore a hopeful return to normalcy, what are your predictions for 2021?

Well, I touched on how travel behaviour will be affected for a few segments of our guests over the next few months. At the same time, I see potential in the luxury and budget brands, as well as co-sharing spaces. Tourism has a huge contribution to the Maldives economy and we know that people cannot wait to travel again after months of pent up demand. If we can build synergy between business strategies, partnerships and digital transformation, we will be able to do better.

So, let’s more about Grand Park Kodhipparu… You’ve been at the property for four years now – what was the initial vision and mission, and what do you hope to achieve next?

Grand Park Kodhipparu, Maldives is the first resort by Park Hotel Group, a leading hospitality company in Asia Pacific, and I am privileged to be selected to open this property in December 2016. After six months of pre-opening planning, the resort opened its doors in June 2017, and had its grand opening in December the same year. We managed to achieve this within a considerably short timeline and it is a remarkable achievement. The resort had a successful first year, where we saw positive business performance and great brand reputation with good recognition from our guests and partners, and this continued until Q1 2020. This stellar performance was possible thanks to the support from HQ, as we continue to be guided by the company’s triple bottom-line business strategy, focusing on Profit, People and Planet. Of course, my team at the resort is also a key factor as I cannot achieve this on my own. I hope to continue to maintain such excellent results and good relationships with all stakeholders. I will also be planning ahead to uncover more opportunities that the destination can offer to our guests. We have demonstrated the capability of our resort and now it is time to bring it to the next level.

The Maldives is in abundance of beautiful five-star resorts, so what sets GPK apart from its peers? Let’s drill down to the nitty gritty of what makes it great.

Grand Park Kodhipparu, Maldives differentiates from the rest [of the resorts] with our personalised and private service, meaningful engagement with guests, distinctive design by world-class Hirsh Bedner Associates, and the continuous enhancement to our products. The property is also only a 20-minute ride by speedboat from the Velana International Airport. We have won many awards over the years, including the recent 2020 World Luxury Awards. And in just three years, The Spa has accumulated seven prestigious awards, which is testament to the dedication and commitment of our team members. Celebrities and chefs from Michelin-star restaurants visit us periodically.

Our resort is certified by Green Globe, a recognition for our sustainable management and operations, and we are working on various environmentally-friendly initiatives, including working with organic and eco-friendly cosmetic brands. In addition, our team members are known to deliver warm and genuine hospitality to our guests, and they are provided training opportunities year-long to grow their skillsets. All in all, we are committed in delivering the best service standards to our guests.

Assuming a guest has just 24 hours at your resort, how would you suggest they spend their time to truly maximise their five-star GPK experience?

Book one of the full-day wellness packages at The SPA, enjoy the sunset view at the private beach, and complete the day with a private dinner under the stars by the beach. Looking ahead again, what developments can guests expect at GPK in 2021? We provide pre-arrival assistance and will continue to enhance our safety measures according to the latest official advisory. We will also offer new experiences, such as new water sports and activities, and introduce attractive packages for our guests throughout the year.

A few more personal questions… What would you say makes a good GM?

A good GM builds teams and takes good care of them, invests in learning and development, empowers their team members to pursue performance excellence, is passionate about what he is doing, should not settle for mediocrity, focuses on guest engagement, and never forgets he is a businessman while having to manage the expectations of the stakeholders.

What gives you the passion for your role?

A long story, started 40 years back, in a few words; hospitality is a world which allows you to create, innovate, compete, work on challenges, meet many people from different cultural background, and travel the world.

Do you have a philosophy that you’ve subscribed to throughout your career?

Actually, more than one. The first, “If you focus on delivering quality with excellence, positive financial performance will be the result.” The second, “If you accept mediocrity, you are mediocre.” And lastly, “If you don’t look after your guests, someone else will.”

What is the biggest lesson you’ve learnt in the hotel game?

Adaptability. You’ve got to adapt yourself to changes, to others, to expectations, to judgments, but you always need to keep your objective alive and never, ever give up.

Lastly, what piece of advice would you give an aspiring GM?

Never forget the base and foundation of the role, invest in people, and with any operating decision always protect the planet, and deliver an ethical profitability. Be ambitious and remember that grit drives results.

Note: The above interview has been reproduced as it is from Destinations of the World News. The original article can be found here.

Related Topics:Grand Park Kodhipparu Interview Park Hotel Group

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Summer escape starts here: discover Centara’s dream destinations in Maldives

Published

5 days ago

June 16, 2025

m@ldives

The warmer season has officially arrived in the GCC, and for those still planning a summer getaway, Centara Hotels & Resorts’ Maldivian destinations offer the perfect escape. With something to delight every traveller, guests can book a stay at Centara Grand Lagoon Maldives or Centara Mirage Lagoon Maldives, both located within The Atollia by Centara Hotels & Resorts, where endless adventure awaits. For an adults-only retreat, Centara Ras Fushi Resort & Spa Maldives provides a serene paradise, while Machchafushi Island Resort & Spa Maldives, The Centara Collection, invites travellers to explore a world of underwater wonders and rejuvenating wellness experiences.

The Atollia by Centara Hotels & Resorts

Surrounded by a shimmering lagoon, The Atollia by Centara Hotels & Resorts is a multi-island, world-class destination that hosts two distinct resorts. Centara Mirage Lagoon Maldives is a popular choice for families, featuring a lazy river, water playground, a vibrant kids’ club, and a selection of oceanfront or overwater villas along with diverse dining options. In contrast, Centara Grand Lagoon Maldives offers an idyllic island escape with elegant overwater and beach villas and residences, exceptional culinary experiences, tranquil pools, and the acclaimed SPA Cenvaree Retreat.

Regardless of the chosen property, guests enjoy access to both resorts, ensuring a unique and flexible holiday experience. To further enhance their stay, visitors can select The Atollia Destination Full Board Plus package—ideal for sampling the island’s culinary offerings—or opt for the All-Inclusive package, which includes a daily replenished minibar.

Centara Grand Lagoon Maldives

Centara Grand Lagoon Maldives invites guests to secure their next escape with its Grand Island Indulgence: Exclusive Introductory Offer. Available for bookings made until 30th June 2025 for stays through 15th October 2025, guests can enjoy a relaxing four-night getaway while paying for only three nights, or extend their escape with the Stay 7, Pay 5 offer. Adding to the appeal, this exceptional promotion includes meal plan upgrades, complimentary sparkling wine and couples’ massages, exclusive access to The Club, a choice of an ocean excursion, and additional benefits for CentaraThe1 members, among other perks

Booking dates: From now until June 30^th

Stay dates: From now until October 15^th, 2025

Offer: Pay for 3 nights and stay for 4 OR pay for 5 and stay for 7

*For bookings and more information, please click here.

Centara Mirage Lagoon Maldives

Centara Mirage Lagoon Maldives invites families to enjoy an unforgettable summer escape with a special introductory offer. Guests can take advantage of exclusive rates, with up to two children aged 11 and under staying, playing, and dining for free. To ensure a smooth and stress-free holiday from arrival to departure, the offer also includes complimentary airport transfers and triple CentaraThe1 points for members.

Guests can settle into one of 145 stylish, beach-inspired rooms, each featuring a dining table and a private outdoor bathtub, jacuzzi, or pool. The resort offers endless excitement with thrilling activities, a vibrant kids’ club, a tropical lazy river, and rejuvenating treatments at the world-class SPA Cenvaree—along with playful mini treatments for children at the colorful Candy Spa. With fun and adventure for all ages, Centara Mirage Lagoon Maldives is the perfect place to escape the summer heat, Maldivian style.

Booking dates: From now until June 30^th

Stay dates: From now until October 31^st, 2025

*For bookings and more information, please click here.

Centara Ras Fushi Resort & Spa Maldives

Centara Ras Fushi Resort & Spa Maldives presents an exclusive adults-only retreat, where indulgence and tranquillity harmoniously come together. Guests can unwind in a private beachfront villa, enjoy a romantic candlelit dinner on the beach, or relax beside the shimmering lagoon under the summer sun. The resort also offers vibrant marine exploration through snorkelling, along with a variety of resort-wide activities, beach games, and water sports.

This summer, travellers are invited to refresh and rejuvenate with a distinctive escape to this private island paradise, where all villas are available at 30% off and CentaraThe1 Members receive an elevated discount of 45%. To begin the getaway in style, guests staying 2 to 4 nights can enjoy 50% off transfers, while those booking an Overwater Villa will be welcomed with a bottle of sparkling grape and a fruit basket.

Enhancing the experience even further, guests can delight in world-class cuisine with 20% off food and beverages throughout their stay, or indulge in a three-course poolside dinner, available for guests on Half Board plans and above. Additional perks include 10% off water sports and excursions, as well as complimentary access to snorkelling, pedalo, and kayaking activities—perfect for creating lasting memories. No visit is complete without a relaxing session at SPA Cenvaree, where guests can enjoy a buy-one-get-one offer on select treatments.

Booking dates: From now until January 10^th, 2026

Stay dates: From now until January 10^th, 2026

Offer:

45% off on all villas for CentaraThe1 Members
30% off for non-members
50% off on transfers with a minimum 2 nights to a maximum 4 nights
Sparkling grape & fruit basket upon arrival in Overwater villas
One 3-course poolside dinner under the stars for Half Board Plus and above
Buy one and get one on select spa treatments
Special evening turndown service with bed decoration on arrival night
20% discount on Food & Beverage from all outlets’ a la carte menu
10% discount on water sports and excursions
Complimentary use of Snorkelling gear, pedalo, and kayak

*For bookings and more information, please click here.

Machchafushi Island Resort & Spa Maldives, The Centara Collection

Situated in the South Ari Atoll, Machchafushi Island Resort & Spa Maldives, The Centara Collection, is more than just a destination—it is a living expression of the Maldivian way of life, where nature and culture exist in perfect harmony. With a strong commitment to environmental stewardship, the resort encourages guests to disconnect from the outside world and embrace a life in sync with their surroundings. Guests can choose from 112 elegantly designed beachfront and overwater villas, each offering sweeping views of the Indian Ocean and the nearby UNESCO-protected marine reserve.

During their stay, visitors are invited to explore vibrant coral reefs and marine life through activities such as snorkelling, semi-submarine tours, kayaking, and paddleboarding. A highlight of the reef is a shipwreck located just 30 metres from the harbour channel, teeming with glassfish, resting nurse sharks beneath the hull, and stonefish camouflaged along the deck. For those seeking a deeper connection, the resort also offers the Blessing Ritual—a reflective tradition held beneath a 200-year-old sacred tree, where guests can tie personal wishes to its branches in a symbolic act of clarity, intention, and connection.

Machchafushi Island Resort & Spa Maldives offers an extraordinary escape, with CentaraThe1 members enjoying 45% off flexible rates on meal plans, and non-members receiving 30% off, along with an additional 30% discount on seaplane transfers. From the moment of arrival—greeted by handmade chocolates and fresh tropical fruit in the villa—guests are immersed in the magic of island life. Days can be spent snorkelling vibrant reefs, paddling through turquoise waters, or exploring the lush landscapes, followed by relaxing spa treatments with a buy-one-get-one offer, or cocktails at 20% off across all à la carte dining venues.

Families can enjoy a complimentary picnic lunch, while couples are treated to a romantic three-course dinner under the stars. Additional enhancements include floating breakfasts served in private pools, beautifully decorated beds upon arrival, and generous savings on water sports. With complimentary stays and meals for children aged six and under, as well as free use of snorkelling gear, kayaks, and pedalos, this island sanctuary delivers the perfect setting for an unforgettable Maldivian escape.

Booking dates: From now until January 10^th, 2026

Stay dates: From now until January 10^th, 2026

Offer:

45% off Flexible Rates on Meal Plans for CentaraThe1 Members
30% off Flexible Rates on Meal Plans non-members
30% discount on seaplane transfers for all guests with a minimum stay of 2 to 6 nights
Homemade chocolates & fruit basket upon arrival in Overwater and Club Pool Villas
One free picnic lunch – for the whole family (Half Board Plus and above) or one 3-course private beach dinner under the stars for couples (Half Board Plus and above)
Buy one and get one on select spa treatments
Kids 6 years and below Stay & Eat for Free as per the meal plan booked by parents
20% special discount on indulging floating breakfast (Only in Club pool villas)
Special evening turn-down service with bed decoration on arrival night
20% discount on Food & Beverages in all outlets on the à la carte menu
10% discount on Water Sports and Excursions
Complimentary use of snorkelling gear, pedalo and Kayak

*For bookings and more information, please click here.

Drink

Sommeliers and hospitality leaders to gather at Ifuru Island for exclusive Liquid Tasting Event

Published

5 days ago

June 16, 2025

m@ldives

Ifuru Island Maldives has announced the upcoming Raa Atoll Liquid Tasting, an exclusive gathering of sommeliers, F&B professionals, and hospitality leaders scheduled for 26 June 2025. This distinguished event is being presented in collaboration with The Liquid Concept, a premium beverage platform celebrated for its concept-driven approach to wine and spirits curation across the Indian Ocean region.

Established in 2021, The Liquid Concept delivers a comprehensive 360-degree beverage experience. Its portfolio includes fine wines, artisanal spirits, grower and grand marque Champagnes, vermouths, low- and no-alcohol alternatives, and innovative beverage solutions designed for hospitality and lifestyle destinations. The platform’s mission is to transform the beverage experience through purposeful curation, sustainable innovation, and immersive storytelling.

Set against the breathtaking backdrop of Ifuru Island, the tasting event will feature over 40 exceptional wine labels sourced from around the world. These selections, drawn from The Liquid Concept’s intentionally curated portfolio, invite attendees on a sensory exploration of diverse terroirs, winemaking philosophies, and compelling narratives.

Enhancing the tasting experience, guests will be treated to a specially crafted three-course menu, thoughtfully designed to complement and elevate the wine pairings. This harmonious fusion of food and beverage aims to showcase the artistry of hospitality and refined palate engagement.

As part of a shared commitment to innovation and sustainability, Ifuru Island and The Liquid Concept will also introduce the Bermar Wine & Champagne Preservation System during the event. This advanced technology enables the preservation of opened wines and champagnes, offering resorts a smart, eco-conscious solution to minimise waste and improve wine-by-the-glass service.

The Raa Atoll Liquid Tasting is an invitation-only event, poised to become a signature occasion that reflects Ifuru Island’s dedication to elevating the culinary and beverage scene in the Maldives.

Excursions

Underwater adventure awaits at Pullman Maldives Maamutaa’s Aqua Week 2025

Published

5 days ago

June 16, 2025

m@ldives

Pullman Maldives Maamutaa is inviting travellers to experience the extraordinary with the unveiling of its vibrant Maamutaa House Reef — a thriving underwater ecosystem situated just 100 meters from the resort’s shoreline. Boasting rich marine biodiversity and easy access, this reef presents a rare opportunity to explore the aquatic wonders of the Maldives without venturing far from shore.

The reef is home to an impressive array of marine life, including graceful green and hawksbill turtles, blacktip and whitetip reef sharks, schools of colourful parrotfish and angelfish, as well as occasional sightings of eagle rays and octopuses. According to the resort’s in-house marine biologist, the reef is not only highly accessible but also remarkably active, offering guests the chance to engage directly with a thriving marine ecosystem.

Visitors begin their journey with a swim through a flourishing seagrass bed — a crucial habitat in its own right — before reaching the reef drop-off, where the underwater spectacle unfolds. The reef’s hard and soft coral formations remain in excellent condition, protected by the atoll’s geography and sustained by strong ocean currents.

From July 13 to 20, 2025, Pullman Maldives Maamutaa will host Aqua Week 2025, an immersive celebration of underwater discovery, innovation, and environmental responsibility. This event marks the official launch of Phase 1 of the resort’s Seagrass Mapping & Awareness Project, offering guests the opportunity to participate in guided snorkeling tours, collect visual data, and learn about the importance of seagrass meadows in supporting marine biodiversity and mitigating climate change.

Aqua Week will also feature several high-profile collaborations. Insta360 will lead underwater content creation workshops, enabling guests to capture their marine adventures in 360-degree detail. Edge K5 will provide smart drive underwater scooters for a more dynamic exploration of the reef. Additionally, certified mermaid Gloria Xue will offer mermaid classes, host underwater photoshoots, and perform captivating mermaid shows in the resort’s Aqua Villa.

Bringing together sustainability, technology, and immersive storytelling, Aqua Week 2025 promises to be a memorable celebration beneath the waves.

As part of its broader commitment to environmental sustainability and in line with Green Globe’s certification standards, Pullman Maldives Maamutaa has launched a comprehensive three-phase Seagrass Mapping & Awareness Project. The initiative aims to highlight the ecological significance of seagrass meadows, which serve as nurseries for marine life and play a key role in carbon sequestration.

The project includes:

Phase 1 (July): Seagrass identification and mapping in collaboration with resort staff and guests.
Phase 2 (August–September): Guided snorkeling tours to collect visual data and raise awareness, continuing during Aqua Week.
Phase 3 (October): The premiere of a short documentary film that captures the project’s progress and outcomes.
This initiative not only contributes to the protection of a vital marine habitat but also encourages guest participation in meaningful conservation efforts.

The reef at Pullman Maldives Maamutaa serves as the foundation for a range of signature guest experiences designed to educate, inspire, and engage:

Expert-led guided snorkeling tours
Discover Scuba Diving (DSD) sessions directly from the beach
Night snorkeling under UV light to reveal biofluorescence
Citizen science programs focused on seasonal seagrass research
Kids’ Ocean Explorers — a playful educational program tailored for young marine enthusiasts

Whether seasoned divers, casual snorkellers, or curious beginners, guests at Pullman Maldives Maamutaa can enjoy direct access to the wonders of the Indian Ocean with ease and unforgettable reward.