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True grit: Interview with Grand Park Kodhipparu Maldives’ GM Raffaele Solferino

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4 years ago

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Raffaele Solferino, General Manager of Grand Park Kodhipparu, Maldives on adaptability in hospitality, ethical profitability and why true grit drives results.

2020 has been an incredibly challenging year. There have been many learnings and silver linings for the hotel industry, but what long-term impact do you think they’ll have?

Yes, it has been a very much unprecedented situation, even though in the beginning everyone was comparing it with SARS, 9/11 or 2007/2008 financial crisis. During this period, we learnt the importance of staying calm, and keeping ourselves up to date with, and adhering to, the latest policies and guidelines issued by the official authorities. We also put ourselves in the shoes of our team members and business partners and remain available for assistance when needed. I am glad everyone appreciates the effort we put in, as well as the value we bring to them. I believe that when things go back to normal, we will reap the rewards of building a meaningful rapport with them.

How did Grand Park Kodhipparu navigate its way through pandemic, the travel restrictions around it and the ensuing sharp decline in tourism?

Well, the Maldives has responded well, with a lockdown for three months. We are now seeing enthusiastic travellers visiting the paradise again. We have established our own Covid-19 Task Force Team, consisting of experts who are trained to handle emergencies of all aspects, to gain guest confidence. We showed empathy at every point and supported our business partners and tour operators through the challenges they faced. We continue to remain flexible and engaged, and provide assistance where we can throughout this period.

We also involve our team members to develop solutions and this gave them a sense of belonging, which resulted in high participation and engagement. Everyone was comfortable with the decision made and worked towards the same goal. To be able to welcome guests again after three months, it was like being reborn. A high level of energy and excitement was felt throughout the resort, from both guests and team members. While ensuring smooth operations, our team also took the opportunity to develop new experiences to enhance a guest’s stay.

It’s undeniable that the landscape of travel has shifted significantly this year – what have been your personal observations of changing traveller trends thus far?

Travel will return in stages. We are seeing leisure travellers at this point, MICE and corporate travellers with be the laggard. As international borders will largely remain closed or restricted in the short-term, and also with the high adoption rate of virtual meetings and events, we do not see a shift in this observation for now. We have been receiving positive feedback from travellers, noting that they enjoyed the relaxing stay surrounded by our natural environment. People are also starting to look at destination weddings, as they no longer wish to postpone their event further. Travel and tourism are now pivoting towards the digital economy and we should take this opportunity to upskill and relearn.

As we edge towards a time of vaccines, and therefore a hopeful return to normalcy, what are your predictions for 2021?

Well, I touched on how travel behaviour will be affected for a few segments of our guests over the next few months. At the same time, I see potential in the luxury and budget brands, as well as co-sharing spaces. Tourism has a huge contribution to the Maldives economy and we know that people cannot wait to travel again after months of pent up demand. If we can build synergy between business strategies, partnerships and digital transformation, we will be able to do better.

So, let’s more about Grand Park Kodhipparu… You’ve been at the property for four years now – what was the initial vision and mission, and what do you hope to achieve next?

Grand Park Kodhipparu, Maldives is the first resort by Park Hotel Group, a leading hospitality company in Asia Pacific, and I am privileged to be selected to open this property in December 2016. After six months of pre-opening planning, the resort opened its doors in June 2017, and had its grand opening in December the same year. We managed to achieve this within a considerably short timeline and it is a remarkable achievement. The resort had a successful first year, where we saw positive business performance and great brand reputation with good recognition from our guests and partners, and this continued until Q1 2020. This stellar performance was possible thanks to the support from HQ, as we continue to be guided by the company’s triple bottom-line business strategy, focusing on Profit, People and Planet. Of course, my team at the resort is also a key factor as I cannot achieve this on my own. I hope to continue to maintain such excellent results and good relationships with all stakeholders. I will also be planning ahead to uncover more opportunities that the destination can offer to our guests. We have demonstrated the capability of our resort and now it is time to bring it to the next level.

The Maldives is in abundance of beautiful five-star resorts, so what sets GPK apart from its peers? Let’s drill down to the nitty gritty of what makes it great.

Grand Park Kodhipparu, Maldives differentiates from the rest [of the resorts] with our personalised and private service, meaningful engagement with guests, distinctive design by world-class Hirsh Bedner Associates, and the continuous enhancement to our products. The property is also only a 20-minute ride by speedboat from the Velana International Airport. We have won many awards over the years, including the recent 2020 World Luxury Awards. And in just three years, The Spa has accumulated seven prestigious awards, which is testament to the dedication and commitment of our team members. Celebrities and chefs from Michelin-star restaurants visit us periodically.

Our resort is certified by Green Globe, a recognition for our sustainable management and operations, and we are working on various environmentally-friendly initiatives, including working with organic and eco-friendly cosmetic brands. In addition, our team members are known to deliver warm and genuine hospitality to our guests, and they are provided training opportunities year-long to grow their skillsets. All in all, we are committed in delivering the best service standards to our guests.

Assuming a guest has just 24 hours at your resort, how would you suggest they spend their time to truly maximise their five-star GPK experience?

Book one of the full-day wellness packages at The SPA, enjoy the sunset view at the private beach, and complete the day with a private dinner under the stars by the beach. Looking ahead again, what developments can guests expect at GPK in 2021? We provide pre-arrival assistance and will continue to enhance our safety measures according to the latest official advisory. We will also offer new experiences, such as new water sports and activities, and introduce attractive packages for our guests throughout the year.

A few more personal questions… What would you say makes a good GM?

A good GM builds teams and takes good care of them, invests in learning and development, empowers their team members to pursue performance excellence, is passionate about what he is doing, should not settle for mediocrity, focuses on guest engagement, and never forgets he is a businessman while having to manage the expectations of the stakeholders.

What gives you the passion for your role?

A long story, started 40 years back, in a few words; hospitality is a world which allows you to create, innovate, compete, work on challenges, meet many people from different cultural background, and travel the world.

Do you have a philosophy that you’ve subscribed to throughout your career?

Actually, more than one. The first, “If you focus on delivering quality with excellence, positive financial performance will be the result.” The second, “If you accept mediocrity, you are mediocre.” And lastly, “If you don’t look after your guests, someone else will.”

What is the biggest lesson you’ve learnt in the hotel game?

Adaptability. You’ve got to adapt yourself to changes, to others, to expectations, to judgments, but you always need to keep your objective alive and never, ever give up.

Lastly, what piece of advice would you give an aspiring GM?

Never forget the base and foundation of the role, invest in people, and with any operating decision always protect the planet, and deliver an ethical profitability. Be ambitious and remember that grit drives results.

Note: The above interview has been reproduced as it is from Destinations of the World News. The original article can be found here.

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Awards

Kudadoo Maldives secures top 1% global ranking with prestigious TripAdvisor award

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3 days ago

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May 29, 2025

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Kudadoo Maldives Private Island by Hurawalhi has been named a ‘Best of the Best’ winner in the prestigious 2025 TripAdvisor Travellers’ Choice Awards. This elite honour places Kudadoo among the top 1% of hotels worldwide, a distinction earned through consistently outstanding guest reviews and ratings over the past year.

Building on its legacy of excellence, Kudadoo also secured the #18 position in Asia’s Small & Boutique Hotels category, recognised for its unparalleled approach to ultra-luxury hospitality, eco-conscious ethos, and personalized all-inclusive experiences that redefine exclusivity.

Akira Shiota, General Manager of Kudadoo Maldives Private Island, emphasised that every detail at Kudadoo is designed with purpose to offer unparalleled freedom, tranquil privacy, and an intimate connection to nature. He stated that receiving the ‘Best of the Best’ award once again validates the resort’s commitment to exceptional, conscious luxury, crediting the dedicated team and loyal guests for inspiring continuous elevation of the experience.

Designed by acclaimed Japanese architect Yuji Yamazaki, Kudadoo is a fully solar-powered sanctuary crafted for effortless luxury and meaningful indulgence. The island is home to just 15 exclusive Ocean Residences, each positioned above the crystal-clear waters of the Indian Ocean, offering a personalized escape with 24/7 private butler service.

Guests at Kudadoo can enjoy a wide range of curated experiences, from swimming with manta rays to bespoke beachside barbecues, tailored to meet the desires of discerning visitors—many of whom return year after year for the resort’s signature blend of serenity, sophistication, and sustainability.

Mohamed Solah, CEO of Crown & Champa Resorts, the management company behind Kudadoo, remarked that the award celebrates the essence of what the resort offers: freedom, privacy, and pure indulgence. He noted that being recognised by global travellers year after year is a remarkable achievement and a testament to the passion, dedication, and outstanding service delivered by the resort’s teams daily.

Kudadoo is accessible via a scenic seaplane journey or a domestic flight followed by a speedboat transfer, ensuring a seamless and stress-free transition into paradise.

This milestone adds to Kudadoo’s growing list of accolades, including its status as a 2024 TripAdvisor Travellers’ Choice Winner, which placed the resort among the top 10% of hospitality businesses worldwide. With an unwavering focus on innovation, wellbeing, and elevated service, Kudadoo continues to set the standard for private island living in the Maldives.

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Awards

Kuredu Island Resort earns top honours in 2025 TripAdvisor ‘Best of the Best’ Awards

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3 days ago

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May 29, 2025

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Kuredu Island Resort & Spa has been honoured with the prestigious ‘Best of the Best’ accolade in the 2025 TripAdvisor Travellers’ Choice Awards, ranking it among the top 1% of hotels worldwide. This distinction represents the highest level of excellence awarded by TripAdvisor, celebrating destinations that consistently provide exceptional service, outstanding value, and unforgettable guest experiences.

Selected from millions of traveller reviews and ratings collected over the past year, the Travellers’ Choice ‘Best of the Best’ Award reflects Kuredu’s unwavering dedication to exceeding expectations and crafting joyful, memorable stays. Guests worldwide have praised the resort’s warm Maldivian hospitality, extensive range of activities, diverse dining options, and idyllic island setting that seamlessly balances excitement with tranquility.

Mohamed Solah, CEO of Crown & Champa Resorts, commented that Kuredu’s vibrant charm, variety of adventures, and heartfelt hospitality continue to captivate guests. He emphasised that the award not only recognises the resort’s exceptional service but also the emotional connections the team fosters with every guest. He expressed deep pride and gratitude toward the Kuredu family and loyal visitors for helping achieve this significant milestone.

Situated in the turquoise waters of the Lhaviyani Atoll, Kuredu Island Resort & Spa is one of the Maldives’ most beloved and iconic destinations. As the sole resort on Kuredu Island, it offers an exclusive sanctuary welcoming families, couples, and solo travelers alike. The resort features 389 villas and bungalows, ranging from beachside retreats to overwater hideaways, blending rustic charm with luxurious comfort.

Guests can enjoy a wide variety of experiences catering to all preferences and tempos. Activities include world-renowned diving at nearby coral reefs, water sports, sunset dolphin cruises, yoga sessions, full-service spas, and culinary journeys across multiple restaurants and bars. Kuredu aims to offer more than just a holiday — it provides stories worth sharing.

The resort’s family-friendly amenities, including kid-focused activities and multi-generational villa options, make it a top choice for travellers with children. Couples are attracted to romantic beach dinners, secluded sunset spots, and the peaceful O’ Resort area designed for adults seeking intimacy and calm.

Jorge Amaro, General Manager of Kuredu Island Resort & Spa, highlighted the resort’s deeply personal approach. He explained that it is the small gestures — such as remembering a guest’s favourite drink or sharing a genuine smile — that create lasting memories. He noted that the award reflects the passion, dedication, and authenticity of the entire team, who strive to make every guest feel truly at home on the island.

The 2025 recognition adds to Kuredu’s impressive array of accolades earned over the past decade. The resort has consistently upheld its reputation as one of the Maldives’ most admired hospitality destinations, with multiple TripAdvisor honours including:

  • 2024 TripAdvisor Travellers’ Choice Award — Recognised among the top 10% of hospitality businesses worldwide
  • 2019 Certificate of Excellence — Awarded for consistently high guest ratings
  • 2017 TripAdvisor Certificate of Excellence
  • 2014 Certificate of Excellence, UK — Based on outstanding guest reviews
  • 2013 Travellers’ Choice Award, UK — Ranked #21 among the Top 25 Resorts in the Maldives for Best Service
  • 2013 & 2012 Certificate of Excellence, UK — Recognised for consistent excellence in guest satisfaction

These honours reflect Kuredu’s longstanding commitment not only to meeting international hospitality standards but also to creating a sense of belonging, excitement, and wonder for guests from around the world.

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Awards

Komandoo Island Resort & Spa shines in 2025 TripAdvisor Travellers’ Choice Awards

Published

4 days ago

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May 28, 2025

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Komandoo Island Resort & Spa has been recognised as a winner in the 2025 TripAdvisor® Travellers’ Choice® Awards, earning a place among the top 10% of hotels globally. This prestigious accolade reflects the boutique adults-only resort’s enduring charm, thoughtful details, and commitment to delivering exceptional guest experiences in an intimate and romantic setting.

As a member of the TripAdvisor Hall of Fame, Komandoo has long maintained a reputation as one of the Maldives’ most beloved resorts for couples and honeymooners. With just 65 villas situated along pristine beaches and above a shimmering turquoise lagoon, the island offers an idyllic retreat where love, serenity, and barefoot luxury thrive.

According to Mohamed Solah, CEO of Crown & Champa Resorts, “This recognition is a testament to the genuine care our Team of Champions puts into every stay. At Komandoo, hospitality is more than a service—it’s a heartfelt connection with each guest.”

Ahmed Naseem, General Manager of Komandoo Island Resort & Spa, added, “What makes Komandoo special is the soul of the island—our champions’ passion, the intimacy of the setting, and the heartfelt experiences created for every guest. Being honoured year after year by our guests and by TripAdvisor inspires us to keep delivering unforgettable moments in one of the most romantic corners of the world.”

Komandoo’s adults-only policy and tranquil environment make it an exceptional choice for honeymoons, anniversaries, and couples’ getaways. Guests enjoy uninterrupted serenity, romantic beach dining, curated experiences, and wellness offerings designed for reconnection and relaxation.

Komandoo’s inclusion in the 2025 Travellers’ Choice Awards continues a long-standing tradition of excellence celebrated by TripAdvisor and the global travel community. Among the numerous accolades the resort has received from TripAdvisor over the years are:

  • TripAdvisor Travellers’ Choice Award Winner 2025 & 2024
  • TripAdvisor Certificate of Excellence – 2019
  • Travellers’ Choice Awards – UK – 2018
  • Certificate of Excellence – UK – 2016
  • TripAdvisor Travellers’ Choice Awards – UK – 2015 – | #1 Romantic Resort in the Maldives | #7 Top Hotel for Service in Maldives | Top 10 Hotels in Maldives
  • Certificate of Excellence – UK – 2015 & 2012
  • Five-time Certificate of Excellence Winner (2011–2015)
  • TripAdvisor Travellers’ Choice Award – 2009 (UK) | #1 Romantic Resort in Maldives | #1 in Asia | #7 in the World

These accolades highlight Komandoo’s unwavering commitment to guest satisfaction and its dedication to delivering memorable, personalised stays.

With its adults-only policy and serene setting, Komandoo offers an unparalleled destination for honeymoons, anniversaries, and romantic escapes. Guests are treated to uninterrupted tranquillity, bespoke beach dining experiences, wellness offerings, and curated activities designed to foster reconnection.

The resort features a variety of accommodations, from overwater villas with direct lagoon access to beach villas shaded by palms, each offering comfort, privacy, and luxury. Additional highlights include award-winning dining, indulgent spa treatments at Duniye Spa, and a vibrant house reef ideal for snorkelling enthusiasts. Komandoo seamlessly blends Maldivian authenticity with modern comforts and heartfelt service. As the island’s only resort, it offers guests a rare sense of exclusivity—where every detail is crafted to let love stories unfold.

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