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Seaside Finolhu rolls out new safety protocols ahead of Oct reopening

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5 years ago

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As the countdown to Seaside Finolhu’s much anticipated reopening begins, it is not just the luxury Maldives resort’s design, facilities and services that are undergoing an extensive upgrade.

The entire Finolhu team has been hard at work implementing new protocols and measures to ensure the wellbeing of both guests and islanders is fully protected when the resort begins welcoming guests again from October 1.

With every region of the world affected by the Covid-19 pandemic and many countries currently in various stages of recovery, the focus has been shifting to ensuring customer safety as businesses reopen.

Affecting almost every industry and facet of daily life, a number of new procedures are being introduced to reduce the risk of infection by changing people’s habits and behaviours.

In the tourism industry, managing these measures requires a balance between ensuring people’s safety and minimising their impact on how people go about their activities.

In updating its cleaning regimes to incorporate even more rigorous standards, Seaside Finolhu has partnered with Ecolab, a world leader in hygiene and cleaning technologies and services.

The resort’s enhanced and expanded cleaning procedures include additional Covid-19 protocols and best practices that meet the recommendations set by the World Health Organisation, the American Centres for Disease Control and Prevention, and public health authorities in the Maldives.

Working with Ecolab, Seaside Finolhu began by conducting a thorough assessment of every point of guest contact and then developed a health and safety plan that works by minimising contact, ensuring thorough sanitisation where contact is inevitable, promoting social distancing measures, and educating both the resort’s staff and the guests on maintaining advanced hygiene practices that start before guests arrive at the resort and continue until they are on their way home again.

Even before they arrive at the resort, guests coming to Finolhu will travel on regularly sanitised planes, be provided with masks to wear during their flight, and be met by airport representatives and staff wearing Personal Protective Equipment (PPE).

Upon arriving at Seaside Finolhu, guests will be able to avoid going through the usual check-in process and head straight to their villas. Touchless transactions are the new normal throughout the resort and even check-out is now a paperless process.

Inside the villas, frequently touched items such as key cards, glassware, upholstery and remote controls are sanitised regularly.

For their added protection and peace of mind during their stay, every guest will receive a “Care-4-Me” kit that includes face masks, hand sanitiser, and sanitisation wipes, while some non-essential items like note pads and service directories have been removed from the villas.

Air conditioning filters and ducting also undergo advanced cleaning and sanitisation before each guest arrival, and the new housekeeping measures incorporate amended laundry protocols and the use of additional anti-Covid approved disinfectants applied by electrostatic aerosol sprayers which enable touchless disinfection.

While Finolhu has always applied rigorous standards to its food and beverage hygiene, these have been enhanced and supplemented with extra measures.

All of the resort’s F&B staff undergo thorough training in safe food preparation and service practices and adhere to a strict self-inspection protocol that applies food safety standards as their guidelines, with compliance validated by independent audits.

All training, audits and verification inspections are conducted under the auspices of Nsure, a recognised leader and partner in food safety, health and safety, and sustainability in the Maldives.

Additional measures include full PPE worn by F&B staff, digital menus and display boards in place of menus, reduced capacity operations to enable social distancing, and contactless delivery for in-villa dining.

Under its new health and safety plan, all of the Seaside Finolhu’s public areas are now cleaned more frequently and with EPA-approved hospital-grade products, while signage placed around the resort remind guests of the importance of maintaining social distancing protocols and using the hand sanitiser gel which is placed near all entrances, fitness areas, and public meeting areas.

The resort’s wellness areas and spa treatment rooms are closed for cleaning and sanitising multiple times each day, while a reduced number of guests are allowed in these areas at any one time. Before receiving a spa treatment, guests must change their clothes in a changing room designated for their individual treatment room, while the spa’s therapists wear the necessary PPE.

Personal training sessions are now held in the privacy of the gym, and wellness activities such as yoga and pilates are available for individuals, couples, or small groups only, with safe distancing strictly applied.

The extensive cleaning applied at Oceaneers, Seaside Finolhu’s kid’s club, includes electro-static mist treatments that apply a hospital-grade disinfectant in the bathrooms, play rooms and other shared spaces. To minimise the sharing of toys and other items, some games and activities have been replaced with new alternatives.

While extensive research and preparation has gone into designing Seaside Finolhu’s new health and safety plan, the resort stresses that the key to its success is understanding and compliance of all related stakeholders, including both staff and guests. To this end, Seaside Finolhu has gone to great lengths to train its staff, not only on the new protocol being implemented but also the reasoning behind each and every measure.

“Our in-house medical doctor is working closely with a team of medical experts at the Health Protection Agency to ensure the resort team receive the guidance and resources they need on returning to work and keeping guests safe in this new environment,” General Manager Marc Reader was quoted in a statement, as saying.

“The extensive training our islanders undergo is focused on educating and empowering them to deliver our enhanced health and safety program with complete understanding and confidence so that they are able to pass on this care to each and every guest. We place an especially strong focus on re-training programmes for our housekeeping teams to ensure they are kept up-to-date on all of the cleaning protocols which are being implemented across the resort.”

Aware that the immediate future at least requires everyone accepting the changes that will be introduced, Reader discussed how this would affect the resort’s operations.

“We also believe that our islanders should be grounded in their emotional intelligence. For this reason, they also receive behavioural training to ensure that empathetic and personalised care and connections remain despite the reduction of close contact and face-to-face interactions with which we have all become so accustomed,” he said.

With just weeks until it opens its doors once more, Seaside Finolhu is gearing up for its grand reopening driven by the resort’s health and safety promise that guests will receive peace of mind at Seaside Finolhu.

Famed for its long white sandy beaches and spread across four islands, Finolhu has 125 beachfront and overwater villas (more than half with private pool) and four restaurants.

While popular with honeymooners, the expansive resort is also very family-friendly, with a kids’ club and a wide choice of fun activities. Finolhu also includes world-class wellness facilities and is famous for its entertainment.

Owned and managed by Seaside Collection, a Europe-based hotel group with an exclusive portfolio of high-end resorts and city hotels, Finolhu embodies the Seaside Collection’s criteria of quality, style, and holistic hospitality concepts.

Finolhu, which is a direct translation of sandbank in the local Dhivehi language, is located in Baa atoll, a UNESCO Biosphere Reserve in the Maldives.

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Awards

Kudadoo Maldives secures top 1% global ranking with prestigious TripAdvisor award

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4 days ago

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May 29, 2025

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Kudadoo Maldives Private Island by Hurawalhi has been named a ‘Best of the Best’ winner in the prestigious 2025 TripAdvisor Travellers’ Choice Awards. This elite honour places Kudadoo among the top 1% of hotels worldwide, a distinction earned through consistently outstanding guest reviews and ratings over the past year.

Building on its legacy of excellence, Kudadoo also secured the #18 position in Asia’s Small & Boutique Hotels category, recognised for its unparalleled approach to ultra-luxury hospitality, eco-conscious ethos, and personalized all-inclusive experiences that redefine exclusivity.

Akira Shiota, General Manager of Kudadoo Maldives Private Island, emphasised that every detail at Kudadoo is designed with purpose to offer unparalleled freedom, tranquil privacy, and an intimate connection to nature. He stated that receiving the ‘Best of the Best’ award once again validates the resort’s commitment to exceptional, conscious luxury, crediting the dedicated team and loyal guests for inspiring continuous elevation of the experience.

Designed by acclaimed Japanese architect Yuji Yamazaki, Kudadoo is a fully solar-powered sanctuary crafted for effortless luxury and meaningful indulgence. The island is home to just 15 exclusive Ocean Residences, each positioned above the crystal-clear waters of the Indian Ocean, offering a personalized escape with 24/7 private butler service.

Guests at Kudadoo can enjoy a wide range of curated experiences, from swimming with manta rays to bespoke beachside barbecues, tailored to meet the desires of discerning visitors—many of whom return year after year for the resort’s signature blend of serenity, sophistication, and sustainability.

Mohamed Solah, CEO of Crown & Champa Resorts, the management company behind Kudadoo, remarked that the award celebrates the essence of what the resort offers: freedom, privacy, and pure indulgence. He noted that being recognised by global travellers year after year is a remarkable achievement and a testament to the passion, dedication, and outstanding service delivered by the resort’s teams daily.

Kudadoo is accessible via a scenic seaplane journey or a domestic flight followed by a speedboat transfer, ensuring a seamless and stress-free transition into paradise.

This milestone adds to Kudadoo’s growing list of accolades, including its status as a 2024 TripAdvisor Travellers’ Choice Winner, which placed the resort among the top 10% of hospitality businesses worldwide. With an unwavering focus on innovation, wellbeing, and elevated service, Kudadoo continues to set the standard for private island living in the Maldives.

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Awards

Kuredu Island Resort earns top honours in 2025 TripAdvisor ‘Best of the Best’ Awards

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4 days ago

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May 29, 2025

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Kuredu Island Resort & Spa has been honoured with the prestigious ‘Best of the Best’ accolade in the 2025 TripAdvisor Travellers’ Choice Awards, ranking it among the top 1% of hotels worldwide. This distinction represents the highest level of excellence awarded by TripAdvisor, celebrating destinations that consistently provide exceptional service, outstanding value, and unforgettable guest experiences.

Selected from millions of traveller reviews and ratings collected over the past year, the Travellers’ Choice ‘Best of the Best’ Award reflects Kuredu’s unwavering dedication to exceeding expectations and crafting joyful, memorable stays. Guests worldwide have praised the resort’s warm Maldivian hospitality, extensive range of activities, diverse dining options, and idyllic island setting that seamlessly balances excitement with tranquility.

Mohamed Solah, CEO of Crown & Champa Resorts, commented that Kuredu’s vibrant charm, variety of adventures, and heartfelt hospitality continue to captivate guests. He emphasised that the award not only recognises the resort’s exceptional service but also the emotional connections the team fosters with every guest. He expressed deep pride and gratitude toward the Kuredu family and loyal visitors for helping achieve this significant milestone.

Situated in the turquoise waters of the Lhaviyani Atoll, Kuredu Island Resort & Spa is one of the Maldives’ most beloved and iconic destinations. As the sole resort on Kuredu Island, it offers an exclusive sanctuary welcoming families, couples, and solo travelers alike. The resort features 389 villas and bungalows, ranging from beachside retreats to overwater hideaways, blending rustic charm with luxurious comfort.

Guests can enjoy a wide variety of experiences catering to all preferences and tempos. Activities include world-renowned diving at nearby coral reefs, water sports, sunset dolphin cruises, yoga sessions, full-service spas, and culinary journeys across multiple restaurants and bars. Kuredu aims to offer more than just a holiday — it provides stories worth sharing.

The resort’s family-friendly amenities, including kid-focused activities and multi-generational villa options, make it a top choice for travellers with children. Couples are attracted to romantic beach dinners, secluded sunset spots, and the peaceful O’ Resort area designed for adults seeking intimacy and calm.

Jorge Amaro, General Manager of Kuredu Island Resort & Spa, highlighted the resort’s deeply personal approach. He explained that it is the small gestures — such as remembering a guest’s favourite drink or sharing a genuine smile — that create lasting memories. He noted that the award reflects the passion, dedication, and authenticity of the entire team, who strive to make every guest feel truly at home on the island.

The 2025 recognition adds to Kuredu’s impressive array of accolades earned over the past decade. The resort has consistently upheld its reputation as one of the Maldives’ most admired hospitality destinations, with multiple TripAdvisor honours including:

  • 2024 TripAdvisor Travellers’ Choice Award — Recognised among the top 10% of hospitality businesses worldwide
  • 2019 Certificate of Excellence — Awarded for consistently high guest ratings
  • 2017 TripAdvisor Certificate of Excellence
  • 2014 Certificate of Excellence, UK — Based on outstanding guest reviews
  • 2013 Travellers’ Choice Award, UK — Ranked #21 among the Top 25 Resorts in the Maldives for Best Service
  • 2013 & 2012 Certificate of Excellence, UK — Recognised for consistent excellence in guest satisfaction

These honours reflect Kuredu’s longstanding commitment not only to meeting international hospitality standards but also to creating a sense of belonging, excitement, and wonder for guests from around the world.

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Awards

Komandoo Island Resort & Spa shines in 2025 TripAdvisor Travellers’ Choice Awards

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4 days ago

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May 28, 2025

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Komandoo Island Resort & Spa has been recognised as a winner in the 2025 TripAdvisor® Travellers’ Choice® Awards, earning a place among the top 10% of hotels globally. This prestigious accolade reflects the boutique adults-only resort’s enduring charm, thoughtful details, and commitment to delivering exceptional guest experiences in an intimate and romantic setting.

As a member of the TripAdvisor Hall of Fame, Komandoo has long maintained a reputation as one of the Maldives’ most beloved resorts for couples and honeymooners. With just 65 villas situated along pristine beaches and above a shimmering turquoise lagoon, the island offers an idyllic retreat where love, serenity, and barefoot luxury thrive.

According to Mohamed Solah, CEO of Crown & Champa Resorts, “This recognition is a testament to the genuine care our Team of Champions puts into every stay. At Komandoo, hospitality is more than a service—it’s a heartfelt connection with each guest.”

Ahmed Naseem, General Manager of Komandoo Island Resort & Spa, added, “What makes Komandoo special is the soul of the island—our champions’ passion, the intimacy of the setting, and the heartfelt experiences created for every guest. Being honoured year after year by our guests and by TripAdvisor inspires us to keep delivering unforgettable moments in one of the most romantic corners of the world.”

Komandoo’s adults-only policy and tranquil environment make it an exceptional choice for honeymoons, anniversaries, and couples’ getaways. Guests enjoy uninterrupted serenity, romantic beach dining, curated experiences, and wellness offerings designed for reconnection and relaxation.

Komandoo’s inclusion in the 2025 Travellers’ Choice Awards continues a long-standing tradition of excellence celebrated by TripAdvisor and the global travel community. Among the numerous accolades the resort has received from TripAdvisor over the years are:

  • TripAdvisor Travellers’ Choice Award Winner 2025 & 2024
  • TripAdvisor Certificate of Excellence – 2019
  • Travellers’ Choice Awards – UK – 2018
  • Certificate of Excellence – UK – 2016
  • TripAdvisor Travellers’ Choice Awards – UK – 2015 – | #1 Romantic Resort in the Maldives | #7 Top Hotel for Service in Maldives | Top 10 Hotels in Maldives
  • Certificate of Excellence – UK – 2015 & 2012
  • Five-time Certificate of Excellence Winner (2011–2015)
  • TripAdvisor Travellers’ Choice Award – 2009 (UK) | #1 Romantic Resort in Maldives | #1 in Asia | #7 in the World

These accolades highlight Komandoo’s unwavering commitment to guest satisfaction and its dedication to delivering memorable, personalised stays.

With its adults-only policy and serene setting, Komandoo offers an unparalleled destination for honeymoons, anniversaries, and romantic escapes. Guests are treated to uninterrupted tranquillity, bespoke beach dining experiences, wellness offerings, and curated activities designed to foster reconnection.

The resort features a variety of accommodations, from overwater villas with direct lagoon access to beach villas shaded by palms, each offering comfort, privacy, and luxury. Additional highlights include award-winning dining, indulgent spa treatments at Duniye Spa, and a vibrant house reef ideal for snorkelling enthusiasts. Komandoo seamlessly blends Maldivian authenticity with modern comforts and heartfelt service. As the island’s only resort, it offers guests a rare sense of exclusivity—where every detail is crafted to let love stories unfold.

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