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Emirates returns $1.4 bln to customers in refunds

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Emirates reveals that is has returned over AED 5 billion ($1.4 billion) in Covid-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

More than 1.4 million refunds requests have been completed since March, representing 90 per cent of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.

Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability.

The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents; this includes enabling direct refunds processing via global booking systems (GDS).

“We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic,” Sir Tim Clark, President of Emirates Airline, said.

“Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

As global travel markets slowly reopen, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free Covid-19 medical cover, and flexible booking policies.

Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has reopened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, Covid-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

Flexibility and assurance

Emirates’ booking policies offer customers flexibility and confidence to plan their travel.

Customers who purchase an Emirates ticket by September 30 for travel on or before November 30, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to Covid-19, or when they book a Flex or Flex plus fare.

Free, global Covid-19 cover

Customers can now travel with confidence, as Emirates has committed to cover Covid-19 related medical expenses, free of cost, should they be diagnosed with Covid-19 during their travel while they are away from home.

This cover is immediately effective for customers flying on Emirates until October 31 (first flight to be completed on or before October 31), and is valid for 31 days from the moment they fly the first sector of their journey.

This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Health and safety

Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air.

The measures include the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.

Six flights per week to Maldives

The Dubai-based airline has recently increased its services to the Maldives from five a week to six times a week to meet customer demand.

Emirates, which runs the world’s biggest airline by international traffic, resumed services to the Maldives on July 16 after a three-month hiatus in the wake of border closures by the Maldivian authorities to control the coronavirus outbreak.

The Maldives reopened its borders on July 15.

Resorts and hotels on uninhabited islands as well as liveaboard vessels were allowed to host tourists (please see a rolling list of resort reopenings here).

Guesthouses and hotels located on inhabited islands were to be allowed to reopen on August 1 but a surge in coronavirus cases in capital Male forced the authorities to extend a ban on guesthouse operations until October 15.

With the border reopening, 30-day free on-arrival visa is issued to all tourists with a confirmed booking for a stay at any registered tourist facility in the country.

There is no mandatory quarantine or testing on arrival, but tourists have to complete an online health declaration form and provide a negative PCR test result taken at least 72 hours prior to their departure.

Visitors with symptoms of the Covid-19 respiratory disease caused by the novel coronavirus or those travelling with someone who has similar symptoms are also tested at their own expense.

Awards

Minor Hotels celebrates multiple wins at TTM Awards 2025

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Minor Hotels, a global hospitality group operating nine resorts in the Maldives, has announced that three of its properties were recognised at the Travel Trade Maldives (TTM) Awards 2025. The annual awards celebrate achievements across 28 categories, with winners selected through votes cast by guests and travel partners.

Niyama Private Islands Maldives received the award for Best Family Resort. The property is known for offering experiences for all ages, with facilities including a playground, splash park, and gourmet kitchen at its children’s club, alongside an extensive schedule of activities. Young guests are provided with age-appropriate experiences such as snorkelling safaris, cooking classes, surf lessons, and outdoor cinema evenings.

Accommodation includes a variety of spacious villas and pavilions, such as the newly renovated Deluxe Family Beach Pool Villa. Combined with diverse dining options, recreational activities, and personalised service, the resort seeks to provide both adventure and relaxation for families.

Avani+ Fares Maldives Resort was named Best Beach Resort, reflecting its setting of white sands, turquoise lagoons, and coconut groves within Baa Atoll, a UNESCO Biosphere Reserve. The resort offers contemporary villas, including Beach Pool Villas and Two-Bedroom Beach Pool Villas, with direct beach access.

Since opening in 2023, Avani+ Fares has aimed to introduce a laid-back approach to Maldivian holidays, combining modern design with the natural environment. Guests can participate in activities ranging from water sports and wellness to dining and cultural programmes.

NH Collection Maldives Havodda Resort was awarded Best Dive Resort, recognised for its accessible house reef and marine biodiversity. Located close to the shoreline, the reef offers opportunities for snorkellers and divers of all levels, with frequent encounters with species such as reef sharks, turtles, rays, and tropical fish.

The resort also provides access to the dive sites of Gaafu Dhaalu Atoll, where PADI-certified instructors guide guests through channels, thilas, and reef walls.

In addition to these three awards, Minor Hotels’ properties received 12 finalist nominations across seven categories. These included its newest addition, NH Maldives Kuda Rah Resort, which was shortlisted in three categories.

The group’s nominations at the TTM Awards 2025 were:

  • Best Beach Resort: Avani+ Fares and NH Collection Maldives Havodda
  • Best Family Resort: Niyama, Avani+ Fares, and NH Maldives Kuda Rah
  • Best Boutique Resort: NH Maldives Kuda Rah
  • Best Culinary Resort: Niyama
  • Most Picturesque Resort: NH Collection Maldives Havodda
  • Best Surf Resort: Niyama
  • Best Dive Resort: Avani+ Fares, NH Collection Maldives Havodda, and NH Maldives Kuda Rah
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Sirru Fen Fushi unveils ‘Symphony of the Island’ festive celebrations

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This festive season, Sirru Fen Fushi – Private Lagoon Resort, located in Shaviyani Atoll, Maldives, will host an extensive programme of events under the theme Symphony of the Island. Running from 22 December to 7 January, the schedule brings together globally acclaimed performers and specialists, from award-winning musicians and Michelin-starred chefs to a World Cup football champion, wellness practitioners, mixologists, and even a NASA astronaut.

The resort’s New Year’s Eve celebrations will be headlined by Rami Jaffee, Grammy-winning keyboardist of the Foo Fighters, accompanied by violinist, cellist, and vocalist Jessy Greene (formerly Foo Fighters and Pink), and drummer and producer Erik Aldenius of Billy Idol. The All-Star Band will also feature Todd Morse, multi-instrumentalist and songwriter from The Offspring, and Bill Reynolds, Grammy-nominated bassist and producer, formerly of Band of Horses, creating a powerful line-up to welcome 2026.

Onu Onu Beach Bar will host award-winning bartenders throughout the festive period. On 30 December, Harrison Kenny, associated with the World’s 50 Best Bars, will present alongside Millie Tang, one of Australia’s leading bartenders. On 3 January, Pham Quoc Dat, Head Mixologist at The Haflington in Vietnam (Asia’s 50 Best Bars 2024), will take over the bar with a signature showcase.

Culinary highlights include the arrival of Chef Valentino Cassanelli, Head Chef of Michelin-starred Lux Lucis in Italy, who will collaborate with the resort’s Executive Chef Girish Sharma on 8 and 10 December. Cassanelli will also host his own signature four-course dinner. On 3 January, Jean-Philippe Blondet, Chef Patron of Alain Ducasse at The Dorchester, will present a four-hands dining experience at Azure alongside Chef Girish.

Sports and wellness sessions will be led by Christoph Kramer, Football World Cup Champion and television football expert, former professional tennis player and coach Alexandra Viktorovitch, Traditional Chinese Medicine acupuncturist and trainer Josiah Ngai, and yoga instructor and sound healer Tamuna Lomidze. Guests will be able to book one-to-one sessions throughout the festive programme.

On 6 January, the resort will present a special performance by Daria Pavlenko, Principal Ballerina of the Mariinsky Ballet in St Petersburg.

NASA Astronaut and U.S. Navy officer Dominic Antoneli will share first-hand insights into life in space, recounting stories of exploration and discovery.

The season will begin on 22 December with the island illuminated by festive décor and Christmas Eve sunset drinks at Onu Onu Beach. On Christmas Day, celebrations will include a beach arrival by Santa in Maldivian style, followed by a festive brunch and a lobster and champagne dinner, with entertainment from fire dancers, magicians, and musicians.

The New Year’s programme begins with a sunset journey from Spa Beach to Central Park, before a gala dinner at RAHA Market. The evening will feature the All-Star Band, ballet performances, acrobats, and a fire and laser show, concluding with an after-party to welcome 2026. On 1 January, guests can enjoy a New Year’s brunch accompanied by live jazz and tropical rhythms.

Orthodox Christmas Eve on 6 January will include a gourmet buffet at RAHA Market, seafood dining at Azure, and a performance by ballerina Daria Pavlenko, followed by a beach party with international DJs. On 7 January, celebrations will conclude with a Cristal Champagne golden-hour sunset and beachside à la carte dining.

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Wellness in Pink: Milaidhoo Maldives supports Breast Cancer Awareness Month

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This October, Milaidhoo Maldives will mark Breast Cancer Awareness Month with Wellness in Pink — a curated series of experiences designed to encourage guests to slow down, reconnect, and explore the deeper dimensions of wellbeing.

Rooted in the island’s philosophy of mindful, barefoot living, the programme reflects Milaidhoo’s approach to quiet luxury and personal wellness. Each experience has been designed to restore the body and nourish the soul, creating opportunities for reflection and reconnection.

Set within the tranquil surroundings of the UNESCO Biosphere Reserve in Baa Atoll, Wellness in Pink invites guests to pause, breathe, and share stories — both lived and unfolding.

Signature Experiences:

  • Sunset Serenity: A Couple’s Wellness Ritual: A 90-minute ritual held on the open-air deck of a private villa. The session begins with a calming full-body massage, followed by a refreshing facial, and concludes with a glass of chilled sparkling rosé. USD 380++ per couple | Advance reservation required
  • Rose Renewal Ritual: Special Edition: A 120-minute treatment created to support emotional balance and inner strength. The ritual combines an aromatherapy massage with rose essential oil, a rose quartz facial massage, and a grounding foot massage to restore energy flow. USD 240++ per person

On 23 October, guests may take part in a Zumba for Awareness session — a lively group activity celebrating vitality and community spirit.

On 24 October, The Pink Care Routine will be held at Milaidhoo’s overwater yoga pavilion. This guided session combines self-massage techniques, somatic body awareness, and breast health education, offering space for learning and gentle empowerment.

Milaidhoo emphasises that wellbeing is not a checklist but a feeling — of being cared for, of being seen, and of returning to oneself. Through Wellness in Pink, the resort seeks to honour those touched by breast cancer and to create space for healing in all its forms.

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