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Keep your hat on… designers face tough times without Ascot payday



From dress designers to hat makers to the hospitality sector, Royal Ascot is usually a lucrative source of income for a whole industry connected with one of Britain’s most feted social and sporting events.

However, Queen Elizabeth II will be absent this year, dresses will remain on their hangers and champagne corks will stay in their bottles — welcome to racing in the age of coronavirus.

The five-day event, west of London, starts next Tuesday behind closed doors for the first time in its 250-plus year history.

Despite efforts by organisers to encourage racing fans to dress up, put on a hat and take part in “Royal Ascot At Home”, things will feel very different.

Racegoers at Royal Ascot. PHOTO: AFP/File / CARL DE SOUZA

Last year’s meeting attracted 300,000 spectators, with 6,500 temporary staff backing up the full-time roster of more than 200 personnel.

With no race fans present, the economic fallout for designers could be devastating.

Kate Reardon, former editor of high society and fashion magazine Tatler, told AFP the days were long gone “since the early years of Princess Diana,” when what was worn at Ascot set fashion trends.

“There’s a difference between fashion and getting dressed up,” she said.

Reardon, now the editor of LUXX, the luxury glossy magazine of the Times, said the event remains an excuse for people to buy a new dress.

“Let’s say that women attending, at least half would buy a new outfit just for the occasion,” she said.

Racegoers at Royal Ascot. PHOTO: AFP/File / CARL DE SOUZA

“Aggregate sales of clothes probably won’t make the world’s biggest difference to brands like Chanel — they aren’t going to be gnawing at their knuckles in terror.”

But Reardon said the changed circumstances would have a “monumental impact” on an army of small designers, dressmakers and hat makers.

“It would be rather like cancelling Christmas for the jewellery trade,” she said. “Lots of occasion-wear boutiques, brilliant British craftspeople, and small businesses will be crucified by this.”


Tail coats, which men must wear in the royal enclosure, do not change year in year out.

But that is small comfort for Kristian Robson Ferner, owner of men’s outfitter Oliver Brown, who said his business had taken a hit, forcing him to use the government’s scheme to furlough staff at the beginning of the lockdown.

“We are going to lose £2 million ($2.5 million) turnover due to Ascot being behind closed doors,” said Robson Ferner, who has spent lockdown biking round London delivering to clients.

Queen Elizabeth II is Royal Ascot’s most famous racegoer. PHOTO: AFP/File / Daniel LEAL-OLIVAS

“We are OK as it looks as though Barclays (bank) are coming to the rescue. We have all the stock but hope for a double bounce next year.

“Loads of people who wanted to go this year will have had a year off so should be good.”

But Neil Phillips, known as the wine tipster due to his knowledge of wine and racing, says for those employed by Ascot in the hospitality sector it is a year’s work gone to waste.

Last year 350 chefs served up food, including 10,000 steaks and 3,500 fresh lobsters.

“The Ascot heads of catering and the chefs have been planning for ages,” he said.

“After one finishes they start on another. It’s a big loss to them, of course it is. All that planning and on that scale scrapped. Very sad.”

For Reardon, though, the Royal Family, primarily the Queen, remains the biggest drawcard for the meeting — the clothes and the food are secondary.

Queen Elizabeth, a noted racing fan, will miss Royal Ascot for the first time in her 68-year reign.

“It feels like a quasi-royal occasion where you can also go to have a bet and a drink,” Reardon said.

“The royal connection is pivotal to its allure — there’s a very patriotic bent to it and it’s wonderfully theatrical.”

Reporting and photos: AFP


Emirates undertakes largest known fleet retrofit project



Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.

This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.

The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.

In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.

No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.

Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.

As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.

From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.

Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.

Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.

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Eleanor helps over 30 Maldives hotels elevate guest services



Eleanor has been named as one of the top 10 concierge software providers globally.

Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.

“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.

“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.

To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.

Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.

Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.

For more information, visit

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Emirates’ recruiters scour the world for cabin crew talent with 30 city stops



Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.

As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.

Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”

“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”

Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.

All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.

Interested candidates can read more about the Emirates cabin crew role, and apply online at:

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