International
Singapore otters’ lockdown antics spark backlash
Singapore’s otters, long adored by the city-state’s nature lovers, are popping up in unexpected places during the coronavirus lockdown but their antics have angered some and even sparked calls for a cull.
With the streets empty, the creatures have been spotted hanging out by a shopping centre, scampering through the lobby of a hospital and even feasting on pricey fish stolen from a pond.
While many think of tiny Singapore as a densely populated concrete jungle, it is also relatively green for a busy Asian city, and has patches of rainforest, fairly clean waterways and abundant wildlife.
There are estimated to be about 90 otters in Singapore, making up 10 families, and appearances at popular tourist sites around the city-state’s downtown waterfront have transformed them into local celebrities.
They featured in a documentary narrated by David Attenborough, are tracked avidly by the local media — and have been spotted more frequently since people were asked to stay home and workplaces closed in April to fight the virus.
“When there’s restriction of movement, there’s less vehicles and there’s less people, so the urban space opens up,” said N. Sivasothi, a biologist at the National University of Singapore known as “Otterman” due to his work on the animals.
But their newfound freedoms appear to have emboldened the otters, and they are now facing a backlash.
‘More daring’
The most high-profile incident was a raid on a pond at a spa shuttered due to the pandemic. The creatures gobbled several fish including an arowana, a prized species that can sell for tens of thousands of dollars.
Actress-turned-entrepreneur Jazreel Low, who owns the spa, posted pictures on Facebook of fish parts scattered around the pond and lamented a “massacre”.
“They probably realised that there was nobody there and became more daring,” Low told entertainment news website 8 DAYS.
The case sparked a debate about whether more should be done to stop otters rampaging through the city, with a widely discussed letter in a local newspaper calling for air horns and rubber bullets to be used as deterrents.
“Wild boars have never been encouraged to enter urban areas, neither should otters be just because they look cute,” wrote Ong Junkai in the correspondence to the Straits Times, which triggered calls from some for a cull.
In other incidents, a video showed a group charging into the lobby of a children’s hospital before being shooed away, and the creatures were also filmed frolicking in the empty streets outside a popular shopping centre.
The otters’ more frequent forays onto the streets of Singapore are part of a global trend triggered by virus lockdowns, with animals increasingly slipping cover to explore the streets of some of the world’s biggest cities.
‘Coexist and thrive’
Still, otter experts believe the anger is an overreaction and that the creatures are likely just enjoying the extra freedom to venture to new places.
NUS’s Sivasothi criticised calls for a cull as “quite an uneducated response”, and said such a move would be ineffective.
He also said many recent sightings were likely of the same family of smooth-coated otters, which have been searching for a new home along the city’s rivers. Most of Singapore’s otters are the smooth-coated variety, classified as “vulnerable”.
Fans believe people should be celebrating the return of an animal that was driven out of Singapore by coastal development and water pollution around the 1970s, and only started reappearing in the 1990s as waterways were cleaned.
“I simply don’t understand anyone who could not like them. They are really cute,” said Pam Wong, a 35-year-old Singaporean.
Prime Minister Lee Hsien Loong weighed in on the debate Friday, posting a photo he took of otters before the lockdown on his Facebook account.
“Rather than being focused on protecting ‘territory’, we must find ways to coexist and thrive with our local flora and fauna,” he wrote.
Reporting and photos: AFP
Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.
This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.
The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.
In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.
No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.
Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.
As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.
From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.
Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.
Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.
Eleanor has been named as one of the top 10 concierge software providers globally.
Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.
“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.
“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.
Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”
Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.
“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.
To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.
Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.
Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.
For more information, visit www.eleanorapp.com.
Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.
As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.
Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”
“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”
Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.
All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.
Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/
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