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With suitcase and bikini emojis, Spain urges tourists back from July

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MADRID/BARCELONA (Reuters) – Spain revised down its coronavirus death toll on Monday and urged foreign holidaymakers to return from July as it eases one of Europe’s strictest lockdowns, though tourism businesses were sceptical about salvaging the summer season.

The world’s second-most visited nation closed its doors and beaches in March to handle the COVID-19 pandemic, later imposing a two-week quarantine on overseas visitors. But that requirement will be lifted from July 1, a government statement said.

“The worst is behind us,” Foreign Minister Arancha Gonzalez Laya tweeted with emojis of a bikini, sunglasses and a suitcase.

“In July we will gradually open Spain to international tourists, lift the quarantine, ensure the highest standards of health safety. We look forward 2 welcoming you!”

Introduced on May 15 with little warning, the quarantine caused confusion in the tourism industry and tension with neighbouring France. By lifting it, the government hopes to make up for the earlier communication breakdown and be in a stronger position to attract foreign tourists this summer.

Spain normally draws 80 million people a year, with tourism accounting for over 12% of gross domestic product and an even bigger share of jobs, so the summer season is crucial to possibilities of mitigating a looming recession.

The health ministry also revised the death toll lower by nearly 2,000 to 26,834 after checking data provided by regions, and said just 50 people had died of the virus over the past week, a marked fall from previous weeks. The total number of cases has also been revised down to 235,400.

Bars and restaurants in Madrid and Barcelona were allowed to open outside spaces at half capacity from Monday, but many stayed closed as owners weighed the value of catering to just a few.

Some of those who did open were pessimistic.

“It’s complicated, we are not going to be able to save the tourist season, unless (enough) foreigners come,” said Alfonso Gomez, a restaurant owner in Barcelona.

Park pleasure

Passersby enjoying new-found freedoms were more upbeat.

“This is great, I was really looking forward to it. And so was my dog!” said interior designer Anna Pardo, walking her pet in the sunshine as Madrilenos were allowed back into the main Retiro park.

Others jogged and chatted in the Retiro’s shaded alleys or stopped to enjoy its lake, devoid of the usual rowing boats.

While most pupils in Spain still need to study online, some schools reopened in the northern Basque region. Students’ temperature was taken as they entered wearing masks.

The prospect of foreign tourism from July lifted shares of tourism-related stocks, including hotel operator Melia Hotels which closed more than 26% higher.

The tourism and leisure sector tops areas getting most support from state-backed credit lines meant to help businesses. It has received 6.4 billion euros of the 38 billion euros ($41 billion) granted over recent weeks, according to data from state credit agency ICO.

Jose Carlos Ramon, head of Madrid’s restaurants association AMER, said only one in four bars and restaurants in the capital has a terrace and reopening is costly. In Spain as a whole, only about 15% have reopened, he said.

The government is due to discuss on Tuesday how to move on with the gradual phasing out of the lockdown.

Reporting and photo: Reuters

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Emirates undertakes largest known fleet retrofit project

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Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.

This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.

The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.

In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.

No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.

Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.

As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.

From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.

Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.

Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.

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Eleanor helps over 30 Maldives hotels elevate guest services

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Eleanor has been named as one of the top 10 concierge software providers globally.

Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.

“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.

“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.

To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.

Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.

Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.

For more information, visit www.eleanorapp.com.

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Emirates’ recruiters scour the world for cabin crew talent with 30 city stops

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Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.

As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.

Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”

“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”

Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.

All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.

Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/

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