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Qaisar Naseem: example, hope, mentor for aspiring locals

Published

8 years ago

July 27, 2017

The Maldives is a development success story. From one of the poorest nations in the world to one of the wealthiest in the region, the country has completely transformed over the course of a few decades, all thanks to its world-famous upmarket tourism industry.

Despite this remarkable growth of the tourism industry, it has always been dominated by expatriates, especially in managerial positions. They undoubtedly deserve our praise and appreciation for so many reasons; for bringing along with them wealth of experience and know-how, for guiding and leading local hospitality professionals, for passing their knowledge onto passionate locals and most importantly for genuinely representing this country as their own — all of which have led to the Maldives making its mark on the map as one of the ultimate destinations in the world.

But Qaisar Naseem is an exception. If there is any one success story of locals in an industry dominated by foreigners, there simply is no perfect example than this misfit who entered the industry in 1997, shortly after being expelled from the school in his native island of Fuvahmulah. He did not look back, and his dedication to self-development and enrichment has seen him rise through the ranks in the industry to become the General Manager of Paradise Island Resort.

“Motivation and commitment to self-develop and improve are the key here. You have to be willing to start from the very bottom and work your way through until you reach your goal. It might be a long journey. So, you have to be committed all the way,” Qaisar says.

Qaisar receives the Indian Ocean’s Leading Conference Hotel 2013 award for Paradise Island Resort at the World Travel Awards. PHOTO/ WORLD TRAVEL AWARDS

His 20-year long career in the tourism industry is a testament to those ideals he so passionately preaches. After spending a year in Thundufushi as a receptionist, Qaisar joined Villa Hotels to work as an Administrator at Royal Island Resort and Spa which was under construction. He oversaw several aspects of the project, including construction, earning himself the position of Assistant Manager when it opened in 2001. While officially holding the title of Assistant Manager, he served as the Acting Resort Manager when the Resort Manager left in 2004.

It was a great opportunity for him to prove his leadership skills. But for someone who has always had the neck for self-development, it was not quite enough. He moved to Malaysia in 2006 to pursue a degree in hotel management. When Qaisar returned to the Maldives in 2009 after successfully completing his degree, he was appointed the Resident Manager at Paradise Island Resort. His commitment and massive transformation to the island both in terms of landscape as well as in administration in keeping with the current trends in the industry was another success story of him. A year later, he assumed the post of General Manager — a title he has since held, and deservingly so.

“Managing a resort like Paradise Island Resort isn’t easy. Apart from the day-to-day operations, there are so much going on here that visitors don’t see. For instance, this is the central hub of maintenance for all Villa properties. We have to manage everything, from carpentry to maintenance of our boat fleet, in such a way that it doesn’t affect the guests’ stay here,” Qaisar explains.

“We also conduct regular training sessions for our existing staff as well as for new recruits. We take in school leavers with no prior training and give them the skill set necessary to join the industry.”

A guest on holiday at Paradise Island Resort. PHOTO/ ASAD IBRAHIM

Over the past eight years, Qaisar has transformed and overhauled Paradise Island Resort. Rooms have been renovated and upgraded. New room categories have been introduced. The main restaurant and bar as well as the Italian restaurant have been upgraded. The Dive and Water Sports Centre have been brought under the parent company’s management with Maldivians tasked to operate it. A state-of-the-art convention centre is being built and is set to play host to its first event — a regional conference by a multi-national development agency — in a few months.

All these changes have greatly increased the resort’s revenue and made it one of the highest performing resorts in the Maldives in terms of occupancy and guest satisfaction. It has several local and international accolades, including several recognitions in the World Travel Awards, World Luxury Travel Awards and Maldives Travel Awards, to its name as proofs of its success.

“This is all because of the team’s work. I don’t just give commands. I have to share and discuss with my team, be it about any concerns they might have or about any operational aspects. We have to work as an extended family. That’s how we have been able to achieve such phenomenal results,” Qaisar explains his management philosophy.

At a critical juncture where a number of new properties, especially those managed by international hotel chains, coming up across the archipelago, in top management positions are on the rise. But in an industry driven by large international hotel chains and expatriate managers, especially general managers, Qaisar has proven over and over again that local brands and talent can be as successful and as prominent in the excellence of service, just as them.

“The number of Maldivians in position such as GMs are very few, but there are some. Most resorts, especially those run by foreign parties, have foreign GMs. I think it’s because of the mentality. But if you look at the industry as a whole, you can see that Maldivians can deliver just as well. Villa is an example. All of our resorts are headed by locals. It’s so much easier to work with Maldivians because I think hospitality is in our DNA. With personal efforts towards self-development and motivation from the leaders, every Maldivian who joins this field is golden,” he says.

“At the same time, resort operators need to provide more opportunities for locals to reach top positions. Of course, commitment and dedication are required from the employees. But the extra push by owners, especially Maldivian hoteliers, to promote local talent in the management has to be there as well.”

Qaisar receives the Tourism Personality of the Year award at the Maldives Travel Awards – People’s Edition gala on July 13. PHOTO/ MATATO

As a top executive in the industry, Qaisar sees his career as being bigger than himself. His personal achievements, including the Best General Manager in Indian Ocean title at World Luxury Travel Awards in 2015 and the recent Tourism Personality of the Year award Maldives Travel Awards, are to him more about inspiring locals to make their mark in the industry. His journey alone is a testament to the fact that hard work and dedication pays off no matter where you start from.

“I see several Maldivians who worked with us at Royal Island Resort are now in senior positions like HR Managers, F&B Directors, Resident Managers, Assistant Mangers and so on. For instance, our current Executive Chef is a Maldivian who had worked as a Sous Chef at Royal Island Resort and later at several high-end properties in the country. Whenever I go to another property, I always meet people I have had the opportunity to train and work with. That’s the biggest pleasure in winning an award,” Qaisar says.

For the next generation of local executives, he advocates self-development, dedication and commitment — qualities that have made him who he is today. For hoteliers, he preaches the ideals of staff motivation, training and guidance, and team work — qualities of led. A team leader whose career is a story in itself of a self-made man, Qaisar stands as a beacon of hope for aspiring local hospitality executives; that locals can be just as good or perhaps even better at driving the local tourism industry forward.

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BABOR makes Maldives debut at JW Marriott Kaafu Atoll Island Resort

Published

2 weeks ago

April 10, 2025

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JW Marriott Kaafu Atoll Island Resort has announced an exclusive partnership with BABOR, the internationally acclaimed German skincare brand, marking a new chapter in luxury wellness in the Maldives. This collaboration introduces BABOR’s high-performance skincare treatments to the Overwater Spa by JW, offering guests a fusion of advanced formulations and tranquil island experiences.

According to Srikanth Devarapalli, General Manager of JW Marriott Kaafu Atoll Island Resort, the partnership reflects the resort’s dedication to mindful living, sustainability, and holistic well-being. “Together, we are redefining wellness with transformative treatments at Spa by JW, that harmonise precision skincare with the serene beauty of the Maldives,” Devarapalli noted.

As a first for the country, the resort will offer BABOR’s signature treatments, including the prestigious SeaCreation line. This anti-aging collection utilises marine-based biotechnology and potent oceanic ingredients to revitalise the skin and restore its radiance.

The exclusive Ocean Bliss treatment, crafted specifically for the Overwater Spa by JW, blends BABOR’s SeaCreation products with soothing elements inspired by the surrounding ocean. This luxurious ritual promises visible skincare results and deep relaxation, set within the spa’s four overwater villas, which house six treatment rooms designed to enhance the sensory connection with the Maldivian seascape.

Located in Kaafu Atoll’s largest lagoon and only 15 minutes by boat from Velana International Airport, the JW Marriott Kaafu Atoll Island Resort offers a harmonious blend of luxury and nature. The resort features 80 private pool villas—including 47 overwater pool villas—that merge traditional island design with contemporary elegance. Guests can explore five distinct dining venues and two bars, each showcasing ingredients sourced from the resort’s own JW Garden.

For BABOR, this partnership marks an important step in its global expansion, solidifying its presence in the luxury wellness market and extending its award-winning skincare offerings to one of the world’s most stunning destinations.

Tim Waller, Co-CEO of BABOR BEAUTY GROUP, highlighted the significance of this collaboration: “In today’s fast-paced world, true luxury lies in moments of tranquility and self-care. Our partnership with JW Marriott Kaafu Atoll Island Resort allows us to craft those moments, offering guests a skincare experience that is as indulgent as it is results-driven.”

With a shared commitment to excellence, JW Marriott Kaafu Atoll Island Resort and BABOR now invite travellers to embark on a wellness journey where cutting-edge skincare and the pristine beauty of the Maldives come together in perfect harmony.

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Explore Maldives with Marriott’s family fun summer offer

Published

2 weeks ago

April 10, 2025

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With its postcard-perfect scenery and tranquil seclusion, the Maldives has long been a dream destination. Today, it’s also becoming a premier getaway for families, where multigenerational travel and immersive experiences take centre stage. Whether stargazing from a hammock by the shore or diving into coral-fringed lagoons, the islands offer a harmonious blend of peace and adventure—creating meaningful moments for travellers of every age.

This summer is all about togetherness, whether with family, grandparents, or lifelong friends. Marriott Bonvoy’s exclusive private island resorts across the Maldives welcome guests with the new Family Fun Summer offer. Each resort is easily accessible by speedboat or seaplane and includes a complimentary Full Board upgrade, free stays and meals for children under 12, and activities such as snorkelling, paddle-boarding, and kayaking. Curated family adventures add to the appeal, with the offer bookable until June 15, 2025, for travel through December 20, 2025 (minimum four-night stay required).

The Ritz-Carlton Maldives, Fari Islands invites families to reconnect through refined service, striking architecture, and enriching activities. The Ritz Kids program, part of Jean-Michel Cousteau’s Ambassadors of the Environment, engages children in marine conservation and cultural immersion. Complimentary Coral Garden Snorkelling and nature-inspired activities unfold alongside beach fun and tennis sessions. The resort offers spacious beach and overwater villas, with larger groups enjoying The Ritz-Carlton Estate—complete with a private chef, infinity pool, and dedicated Aris Meeha butler.

JW Marriott Kaafu Atoll Island Resort sits in Kaafu Atoll’s largest lagoon, blending Maldivian tradition with stylish luxury. The Family by JW™ Kids’ Club provides a large indoor-outdoor playground with water features, reading spaces, and nap areas. Complimentary water-sports, marine life encounters, and a Maldivian cooking class offer rich experiences. Families may opt for the Ocean Residence, which includes a spa room, gym, and a waterslide into the lagoon.

Sheraton Maldives Full Moon Resort & Spa, located on Furanafushi Island, offers rustic-chic villas and heartfelt island experiences. The ‘Side by Side’ program includes beach picnics, cooking classes, and nature walks, while kids enjoy the Sheraton Adventure Club. The Family Fun Summer offer includes complimentary speedboat transfers, dining credits, spa discounts, and cultural experiences such as coral planting through ‘Adopt a Coral’.

The St. Regis Maldives Vommuli Resort, set on a remote island in Dhaalu Atoll, is designed for luxurious family escapes. Multi-bedroom villas offer privacy and panoramic ocean views. Guests enjoy curated experiences including private yacht trips, snorkeling, and trampoline classes. Children receive personalized welcomes and can explore the Children’s Club or socialize in the teen lounge. The Family Fun Summer package includes Champagne on arrival and a Sunset Dolphin Cruise.

JW Marriott Maldives Resort & Spa on Vagaru Island, Shaviyani Atoll, is ideal for multigenerational families. Beach and overwater villas include private pools and Thakuru butlers. Children explore over 100 weekly activities at the expansive Little Griffins Kids’ Club. Adults unwind at Spa by JW or savor farm-to-table cuisine. The family package features floating breakfasts, beachfront dinners, professional photography, and exclusive dining offers.

W Maldives, located on a heart-shaped island in North Ari Atoll, brings bold energy to the tropics. A recent renovation introduced the Splinterworks Vertex—Maldives’ first sculptural water slide. The redesigned villas, dynamic dining, and the WET Deck with vibrant nightlife offer a balance of fun and relaxation. Guests also enjoy a Sunset Dolphin Cruise and access to the stunning house reef at DOWN UNDER.

The Westin Maldives Miriandhoo Resort in Baa Atoll, the country’s first UNESCO Biosphere Reserve, offers a wellness-focused family retreat. Guests sleep soundly with Westin’s signature Heavenly® Beds and Sleep Well amenities. Kids benefit from the Savvy Sleep program, while the whole family can join yoga classes or recharge with WestinWORKOUT® activities. The summer offer includes painting sessions, dolphin cruises, photo shoots, and beach games.

Le Méridien Maldives Resort & Spa on Thilamaafushi Island, Lhaviyani Atoll, is a stylish, eco-conscious retreat inspired by the French Riviera. Families enjoy creative workshops, conservation projects, and lively events like pool parties, trivia nights, and stargazing. The Family Fun Summer package offers paddleboarding, snorkeling, padel matches, karaoke, and dolphin cruises—all set against serene turquoise waters and a thriving house reef.

Marriott Bonvoy members can earn and redeem points for their stays and experiences at these luxurious family-friendly resorts. Booking a multi-bedroom villa includes an added bonus of 25,000 points—making each family journey even more rewarding.

Featured

Experience Songkran like never before at Machchafushi Island Resort & Spa Maldives

Published

2 weeks ago

April 10, 2025

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Renowned for its exceptional Thai hospitality and authentic Maldivian experiences, Machchafushi Island Resort & Spa Maldives, The Centara Collection, stands out as a premier destination for all occasions. Surrounded by turquoise blue waters and pristine white beaches, this tropical paradise invites guests to partake in a vibrant celebration of Songkran, the Thai New Year, on April 13th. The festivities include a traditional parade, thrilling activities, and a lavish dinner buffet under the stars, all complemented by signature island adventures.

Located in the heart of the Indian Ocean, the resort features 112 spacious beachfront and overwater villas, each just steps from a lively house reef waiting to be explored. Guests can enjoy a range of culinary experiences across the island, from authentic Thai cuisine at Suan Bua, to Italian dishes at Mare Azzurro, and international favourites at Reef. As an all-inclusive retreat, the resort caters to every type of traveller—whether couples seeking romance or families in search of discovery and fun-filled days.

On April 13th, the Songkran celebrations begin with a colourful parade featuring performers dressed in traditional Thai attire. Guests can then head to Water Sport Beach for an exciting array of traditional Thai games, such as Wing Sam Ka (three-legged race), Chuk Kra Yoa (tug of war), and Yeab Look Pong (bomb balloon), where participants tie balloons around their ankles and try to pop those of their opponents.

As the sun sets and the stars emerge, guests are treated to a sumptuous buffet-style dinner celebrating Songkran. Live cooking stations serve favourites like authentic pad Thai, sticky rice, and flavourful clay pot dishes. Grilled meats and fresh seafood are served alongside Thai-inspired desserts such as Kanom Tuay (steamed coconut custard) and Kluay Tab (grilled banana with honey caramel). With toes in the sand and the soothing sound of waves nearby, it offers the perfect atmosphere to gather with loved ones and savour the festivities.

In addition to the Songkran celebrations, April presents ideal diving conditions for those eager to explore the house reef. With crystal-clear visibility of over 30 metres, divers can encounter a fascinating shipwreck, vibrant coral formations, and marine life including nurse sharks, white tips, black tips, lemon sharks, leopard sharks, and rays. The resort’s dive centre provides all necessary equipment and expert guidance to ensure both an unforgettable and environmentally conscious underwater adventure.

This April 13th, Machchafushi Island Resort & Spa Maldives, The Centara Collection, offers guests an immersive blend of Thai culture and Maldivian charm. With rich cultural moments, thrilling island activities, and unforgettable culinary delights, Songkran at the resort promises a celebration to remember.