Featured

Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

8 years ago

August 31, 2017

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”

Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

Featured

Kuramathi Maldives announces private wellness programmes with Imron Zulfikar

Published

2 days ago

December 11, 2025

m@ldives

Kuramathi Maldives has announced the arrival of esteemed holistic wellness practitioner Imron Zulfikar, who will undertake an exclusive residency at the resort from 15 December 2025 to 3 January 2026. During this period, guests will have the opportunity to participate in bespoke wellness experiences crafted by a recognised expert in integrative health.

Throughout his residency, Imron will conduct a series of private wellness sessions designed to restore balance, promote renewal, and enhance long-term wellbeing. His practice brings together ancient therapeutic traditions and contemporary fitness science, resulting in personalised programmes that support harmony, mobility, and emotional resilience. Signature offerings include:

Watsu Water Healing Journey: A restorative treatment conducted in warm water, combining elements of shiatsu, massage, and gentle movement to release deep tension, soothe the nervous system, and foster a sense of tranquillity.
Chakra Balance Therapy: A holistic session that aligns mind and body through crystal healing, guided meditation, and calming massage techniques.
Meridian Deep Release Massage: A therapeutic blend of deep tissue massage and acupressure aimed at easing chronic tension, improving flexibility, and stimulating energy flow.
Accu Glow Facial: A rejuvenating facial incorporating acupuncture and customised skincare to activate collagen production, detoxify the skin, and enhance natural luminosity.
Oriental Slim Detox Massage: A treatment grounded in Traditional Chinese Medicine, combining acupuncture and massage to promote lymphatic drainage and support detoxification.

Imron is an accomplished wellness lifestyle coach and holistic fitness specialist with more than ten years of experience in acupuncture, tension release therapies, yoga, Pilates, and personal training. His integrative methodology nurtures physical alignment, emotional balance, and overall vitality.

He has worked with numerous luxury resorts and an impressive roster of high-profile clients, including Serena Williams, Emma Watson, Richard Branson, and members of the UAE Royal Family. Celebrated for his intuitive approach and refined technique, Richard Branson has previously referred to Imron as having “golden hands.”

Kuramathi Maldives looks forward to offering guests this exceptional opportunity to engage in transformative, individually tailored wellness experiences during Imron’s residency.

Drink

Felice Capasso brings award-winning mixology to The St. Regis Maldives Vommuli this February

Published

2 days ago

December 11, 2025

m@ldives

The St. Regis Maldives Vommuli Resort will host World Class Global Bartender of the Year 2025, Felice Capasso, for an exclusive Tastemaker Series collaboration from 4–5 February. The partnership further strengthens the resort’s position as a destination for discerning travellers seeking craftsmanship, cultural depth, and refined experiences.

Located on a private island in the Dhaalu Atoll, The St. Regis Maldives has established a contemporary interpretation of island glamour. Its signature villas include some of the most coveted accommodations in the Indian Ocean, notably the John Jacob Astor Estate—one of the Maldives’ largest overwater residences—and the tranquil, beachfront Caroline Astor Estate. Each estate offers generous living spaces, expansive pools, and panoramic views, reflecting the resort’s dedication to elevated, residential-style luxury.

Within this sophisticated environment, The Whale Bar—an iconic overwater structure—will serve as the setting for Capasso’s arrival. As evening falls, the venue will adopt a vibrant Latin-inspired ambience, where guests will enjoy family-style small plates, bespoke cocktails, and rare vintages on tap while the sunset illuminates the lagoon. In this atmospheric setting, Capasso will unveil an exclusive cocktail menu for his bar takeover, blending classical technique with modern creativity.

On the following day, the resort will host an intimate Masterclass led by Capasso, centred on rum. The session will explore the spirit’s history, its regional expressions, and the narrative approach that distinguishes exceptional mixology. His expertise—rooted in precision, intuition, and storytelling—offers guests a rare opportunity to engage with a leading figure in the global bar industry.

This collaboration forms part of the resort’s ongoing Tastemaker Series, which brings influential creators and innovators to the island. By welcoming talents such as Felice Capasso, The St. Regis Maldives Vommuli Resort continues to craft immersive, evocative experiences that embody the distinctive spirit of St. Regis.

Drink

Sun Siyam Olhuveli unveils Milano, Olive Bar and Crust & Flame on Dream Island

Published

2 days ago

December 11, 2025

m@ldives

Sun Siyam Olhuveli has introduced three new dining and social venues on its Dream Island — Milano, Olive Bar, and Crust & Flame — each conceptualised by the award-winning Studio Sixty7. Together, the venues bring a contemporary expression of coastal European style to the Maldives, blending refined design, effortless island living, and a sense of community that positions Dream Island as the resort’s newest lifestyle and entertainment hub.

Milano – An Italian Soul with a Front-Row Kitchen

Milano celebrates the warmth and generosity of Italian dining, presented through a coastal aesthetic that feels both relaxed and refined. The open kitchen serves as the heart of the restaurant, where guests can watch chefs craft handmade pasta, simmer traditional sauces, and prepare wood-fired dishes. The experience is intimate and engaging, reflecting the sincerity of Italian cooking.

Studio Sixty7 designed the space with an olive-green palette, arched features, textured off-white plaster, linen drapery, and sculpted timber furnishings. Deep green crittall-style glazing adds a quiet elegance, while patterned floors create a gentle visual rhythm. As evening falls, woven pendant lights warm the room, making Milano ideal for leisurely lunches and romantic dinners. Every design detail balances Italian flair with Maldivian tranquillity.

Olive Bar – The New Entertainment Pulse

At the centre of Dream Island’s social energy, Olive Bar offers a refreshed take on family entertainment, hosting nightly performances from acoustic musicians and cultural acts to lively DJ sets. By day, it provides a relaxed lounge environment; by night, it transforms into a vibrant social hub.

The bar’s design embraces coastal openness, featuring timber shutters, adaptable lounge seating, abundant greenery, and natural textures that reflect Studio Sixty7’s craftsmanship-driven approach. Gentle ambient lighting completes the atmosphere, creating a welcoming setting for conversation, laughter, and shared experiences.

Crust & Flame – Casual, Beachside, and Comfort-Driven

Crust & Flame offers a relaxed beachside dining experience centred around artisanal brick-oven pizzas and contemporary light dishes. Its striking emerald-and-sage terrazzo pizza oven serves as the visual anchor of the venue, glowing subtly in natural light as chefs prepare fresh creations throughout the day.

Muted olive and white tiles, moss-toned upholstery, and dark timber seating create a coastal trattoria feel, while maintaining a distinctly Maldivian beach ambience — toes in the sand, ocean breeze drifting through the space, and a focus on simple, well-crafted comfort food.

Reflecting on the creative direction, Lee McNichol, Co-founder of Studio Sixty7, noted that the aim was to craft spaces that feel like a gentle exhale — warm, textured, softly lit, and subtly inspired by European coastal landscapes. Co-founder Jose Rivero added that the intention was to build venues that feel lived-in and soulful, where guests naturally settle into the experience rather than simply dine or watch a performance.

Hassan Adil, General Manager of Sun Siyam Olhuveli, commented: “Our vision for Dream Island was to create a place where guests immediately feel the rhythm of island life — relaxed, social, and full of positive energy. Milano, Olive Bar, and Crust & Flame each offer something distinct, yet together they form a cohesive atmosphere that encourages connection and enjoyment. It is Olhuveli at its most effortless and playful.”

With the launch of these venues, Dream Island evolves into a dynamic culinary and social destination where design, flavour, and ambience come together seamlessly. This development reflects Sun Siyam Olhuveli’s continued journey toward contemporary lifestyle hospitality, grounded in the warmth and authenticity of Maldivian service.

Sun Siyam Olhuveli now offers more than twenty restaurants and bars across its islands, ensuring an ever-diverse dining landscape shaped by creativity, global influence, and the joy of island living.