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Neil Shorthouse on inter-resort collaboration, training locals in Maldives fast-growing tourism industry

Published

8 years ago

August 31, 2017

When Neil Shorthouse first arrived in the Maldives in early 2008 as the Cluster Director of Human Resources at Anantara Resorts Maldives, the Maldives tourism industry was an altogether different story. New investments, tightly controlled and directed by the government, were made mostly by a handful of seasoned local and foreign hoteliers. Growth was impressive and return on investment was unmatched. But for travellers, accommodation options were limited to luxury resorts that cost tens of thousands of dollars for a night’s stay.

Fast forward 10 years, and the industry has inevitably evolved. A plethora of new properties has come into play, with the backing of a combination of local and international entrepreneurs and seasoned hoteliers. Dozens have forayed into new and untapped segments of the market, greatly expanding the scope of an industry that was previously exclusive to luxury tourism. Tourist arrivals have crossed the one million milestone and is on course to reach an ambitious target of 1.5 million.

This rapid expansion in a short period of time poses several challenges, especially in getting enough skilled individuals to fill up managerial positions. Resorts are forced to bring in professionals from abroad to an industry already dominated by expatriates or promote individuals without giving them proper training and guidance.

“Some people will pick up very quickly and are very good at that role. But some people are put there because there is no one else to do it and they don’t necessarily have the skill set to do their job. This means that if they go to another property, they may actually fail,” Neil, whose 20-year long career in hospitality involves working with a variety of top luxury brands such as Regent Seven Seas, The World, Soneva, Six Senses, Anantara Resorts and Cheval Blanc Randheli by LVMH, says, in an interview with Maldives Insider.

Neil poses for a photo with the participants of a training programme he conducted at the Hulhule Island Hotel (HIH) in Maldives. PHOTO/ HIH

Smaller resorts have to bear the brunt of the current deficit in getting skilled Maldivians for senior positions, as international hotel chains have the luxury of moving employees within its hotel portfolio. For new resorts, especially those owned and operated by up and coming local hoteliers, apprenticeship programmes run by industry leaders could be the answer.

Apprenticeship programmes for the hospitality industry are growing in popularity in countries such as the UK. In the Maldives, Four Seasons and Minor Hotels have been running their own apprenticeship programmes for years, and leading local resort operators such as Universal Resorts are formally getting into the game with their own apprenticeship and internship programmes for aspiring locals. These programmes have already enabled several young Maldivians to enter into the industry; starting at the very bottom and climbing up the ladder to achieve their goals.

“It’s all about getting to understand that when you start from the bottom and move up the ladder in the right pace, you appreciate it far more and you have a better understanding of the operation. So, if you want to be a chef, you start as a commis or in any other similar position. This way, they understand what it’s like to work at the very bottom and to move their way up,” Neil explains.

“What a great place it is to study hospitality when you have over a 100 resorts to get your work experience from. Almost every international brand is here. The experience students will get here in the Maldives is phenomenal.”

Neil conducts a training programme.

However, apprenticeship programmes are not enough to bridge the gap that currently exists, especially in light of the number of new resorts opening up across the Maldives. With dozens more expected to come into market in the next few years, Neil believes that resorts should collaborate with established local educational institutes such as the Faculty of Tourism and Hospitality Studies of The Maldives National University to offer courses as well as internship opportunities.

This collaboration needs to extend to inter-resort cooperation as well. Industry stakeholders should come together, and share information and ideas in an attempt to find ways to better adapt to the fast-changing trends.

“When I first came to the Maldives 10 years ago, it was very collective. Everyone spoke to each other. Everyone was involved and willing to assist. Nobody would say we can’t do this, we can’t do that. We had that trust and respect for each other,” Neil, who has worked in countries such as the UAE, Thailand, Maldives, Sri Lanka, Seychelles and the US, says.

“Nowadays it has become very secular in the sense that only some properties will talk to certain properties, or if there is a request for information, people don’t want to provide information to anymore. With the market becoming so challenging, it’s almost silly that no one speaks to each other and shares ideas. It maybe because it’s growing so big, that there are so many resorts, that it’s becoming more difficult to coordinate. But we need to have the inter-resort collaboration we used to have.”

Despite the challenges, Neil, who now runs his own hospitality consultancy firm Shorthouse Hospitality International (SHI), believes that training locals to take over managerial roles is the only way forward. Having worked with some “phenomenal” Maldivians who have gone onto become General Managers and HR Managers at reputed resorts across the country, he says that Maldivians can do every single task just as well as their colleagues from abroad if given the right skill set and opportunities.

“If you go to Thailand or any other destination, you can see a lot of locals in senior management positions. So, even from the guest perspective, having more locals in your workforce, especially in senior positions, is key. They are coming to the Maldives and they want to see locals. I think guests get more excited when they see that the resident manager is a Maldivian, or when they see a Maldivian chef or a Maldivian GM,” he explains.

“Those of us who are foreigners working here, are here as a guest. We have been given a work permit to work. I try to make sure that there is always a local capable of taking over my position. In my view, it’s all about giving back. It’s all about giving the skill set that they may or may not already have so as to ensure that they succeed.”

Neil (R-5) attends a networking session organised by the Society for Human Resource Management (SHRM) in London. PHOTO/ SHRM

The expansion of the tourism industry is set to continue, as local hoteliers and international hotel chains keep announcing new developments almost every month or so. With these developments, the uniqueness of the Maldives is changing as well; it is no longer the luxury, high-end destination that can only be accessed by the ultra-rich from the world over. New segments such as the booming guesthouse sector have opened up the Maldives to budget travellers and made the luxury resorts more affordable as well.

In this fast-growing industry, cooperation amongst properties and developing a capable workforce comprising a local majority are the key to survival. As Neil says, “We all make mistakes, but we need the opportunity to make mistakes in our career. If you don’t give the opportunity to locals, you won’t know their capacity.”

Editor’s Note: Shorthouse Hospitality International (SHI) is a luxury management and consultancy company headquartered in London, with operations across Europe, Asia, the Middle East, Indian Ocean and South Pacific Islands. SHI provides a hands-on approach to services focused on operations, corporate audits, human capital, and significant projects. Specialty vertical markets include boutique hotels and resorts, cruise lines and private member clubs, yachts and residential estates. Working from an individual project basis to full retained consultancy, SHI assists in identifying “who you are”, “where you want to be” and “how to get there”. The international hotels and resorts and luxury properties are not only each exquisite in their own way; but are all culturally authentic, emotionally compelling and completely unique. SHI was founded by Neil Shorthouse in 2014 following more than two decades of experience in creating industry-leading, revenue driving platforms for companies from start-ups to Fortune 500s. He has launched business endeavours for multi-national corporations and led world-class teams of hospitality professionals. His portfolio includes The Walt Disney Company, Disney Cruise Line, Regent Seven Seas, The Soneva Group, The World, Six Senses Hotels & Resorts and Cheval Blanc Randheli by LVMH-Hotel Management.

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The Nautilus Maldives unveils ‘An Easter Canvas’ of colour and creativity

Published

4 hours ago

December 2, 2025

m@ldives

This Easter, The Nautilus Maldives is inviting guests to step into “An Easter Canvas”, a celebration where colour, creativity, and island freedom come together in a week of joyful expression. At this ultra-luxury bohemian hideaway, Easter unfolds like a living artwork, with days washed in colour, moments shaped by imagination, and time flowing as gently as the tides.

At the centre of An Easter Canvas is a collection of immersive artistic experiences inspired by the island’s radiant spectrum of colours. From family art sessions hosted by a visiting Maldivian artist to a collaborative beach canvas that evolves with each guest’s contribution, the Easter programme becomes a tapestry of renewal and joy—crafted by the hands and hearts of those who take part.

Solasta Spa embraces Easter with a curated palette of healing and renewal.

Radiant Awakening draws from sunshine hues with a rejuvenating body polish and signature massage.
Harmony Within reflects tranquil greens through aloe-based treatments, crystal sound healing, and grounding techniques.
Ocean Stillness mirrors the calm blues of the sea, beginning with a salt exfoliation followed by a meditative Shirodhara ritual.
Tender Renewal and Soulful Reflection explore soft pink and violet tones through rose quartz, aromatherapy, and gentle facial therapies.

Each ritual offers a sensory immersion designed to awaken, soothe, and restore—one colour at a time.

Dining at The Nautilus is treated as an art form. As the island shifts through its Easter-inspired palette, culinary experiences transform with it—from colour-changing cocktails at Naiboli’s Shades of the Horizon sunset pop-up to vibrant beach dinners and lively Easter brunches at Thyme. Without menus or fixed hours, each meal becomes a spontaneous creation shaped by guest preferences and the island’s creative spirit.

This Easter season will also feature a special appearance by Chef Gregor Zimmermann, Swiss State Chef and Executive Chef of the iconic Bellevue Palace in Bern. A distinguished member of Le Club des Chefs des Chefs, he will present two exclusive five-course dinners and a chocolate masterclass. His creations will form a dialogue between the refined flavours of the Swiss Alps and the treasures of the Maldivian seas, expressed through authenticity, emotion, and technical mastery.

Easter at The Nautilus promises a world of discovery for younger guests. Activities include the lively “Bunny Kickoff” party, ocean-inspired crafts, pastel tie-dye sessions, treasure hunts, and the island’s signature event—the “Every Bunny Wins Easter Egg Hunt”.

Children may also explore purposeful creativity through ecoBirdy Ocean Lab workshops, which introduce young minds to the beauty and fragility of marine environments. Each session guides children in transforming recycled plastics into small functional artworks. Through storytelling and hands-on making, young guests learn about sustainability while creating keepsakes inspired by the ocean around them.

At The Nautilus, Easter is more than a seasonal holiday—it is a celebration of renewal, artistry, and the simple joy of creation. Whether crafting upcycled treasures during ecoBirdy workshops, contributing to the island’s living art installation, enjoying spontaneous feasts shaped by personal tastes, or sharing sunlit moments on white sands, every guest becomes part of a story painted in freedom, colour, and flow.

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Sweet traditions: Canareef Resort hosts festive cake mixing ceremony

Published

5 hours ago

December 2, 2025

m@ldives

On the morning of 26 November, as the Maldives embraced the gentle warmth of the festive season, Canareef Resort Maldives once again lit up the island with its much-loved Christmas tradition – the annual Cake Mixing Ceremony. Held at the lively Dhoaraa Bar at 10:30am, the event brought together guests, team members, and island friends in a joyous celebration of tradition, community, and holiday spirit.

This year’s ceremony unfolded as a vibrant gathering filled with cheerful faces, aromatic spices, and rich festive ingredients. Guests from across the world joined in, eagerly blending dried fruits and a touch of local warmth into a fragrant mixture. As the rhythm of stirring released notes of cinnamon, nutmeg, and rum into the air, participants bonded over this cherished ritual, symbolising unity, generosity, and the joy of the season. The ocean breeze mingling with the sweet aroma created an atmosphere that beautifully captured the magic of island festivities.

More than a seasonal event, the Cake Mixing Ceremony at Canareef is a celebration of togetherness. It is an opportunity to create lasting memories, forge new friendships, and embrace the true essence of the holidays. Guests and the resort’s team take delight in the simple act of stirring the mixture side by side, adding a special sparkle to Canareef’s festive calendar.

Long recognised as a hallmark of holiday cheer, the ceremony reflects Canareef Resort Maldives’ warm, welcoming, and family-like spirit. For those seeking a tropical escape or a memorable festive experience, the resort continues to offer a sanctuary where traditions are honoured and celebrations become unforgettable.

This festive season, Canareef invites guests to join in for a celebration brimming with flavour, joy, and island magic—an opportunity to discover why the Maldives remains a truly special place to celebrate and to create holiday memories that will last a lifetime.

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‘Threading Time’: Stitched photo stories debut at Oaga Art Resort

Published

1 day ago

December 1, 2025

m@ldives

Oaga Art Resort, a homegrown Maldivian brand where creativity thrives and stories unfold, has announced Threading Time, a captivating solo exhibition by Maldivian artist Hajja Nazwa. The exhibition will open on 5 December 2025 at Moo Gé Gallery by Suvāsthi, the art brand of Oaga Resorts, and will run until 6 January 2026, giving guests the chance to experience Hajja’s stitched photographic narratives throughout the festive season.

Threading Time explores memory, everyday life, and the subtle beauty of island living. Through a fusion of photography and embroidery, Hajja Nazwa transforms ordinary moments into enduring visual stories. Each stitched detail reflects scenes of Maldivian daily life—street corners, bursts of colour, the quiet rhythm of the city, and the serenity of the islands.

Reflecting on her work, Hajja said: “Photo embroidery gives me a gentle place to return to… a space where I can slow down, look closely, and connect with myself. The act of stitching feels like a conversation between my hands and my memories. It reminds me to notice the small things, to honour them, and to hold on to the parts of life that quietly shape me.”

The exhibition features 55 works from Hajja’s stitched-story collection, many based on her own photographs celebrating Maldivian culture, heritage, and everyday moments. The pieces encourage viewers to engage with the interplay of thread, colour, and light, creating a space where art, memory, and island life intersect.

The exhibition is curated by Ahmed Sobah, whose long-standing involvement in the Maldivian arts scene ensures a presentation that highlights the vibrancy, intimacy, and contemplative depth of Hajja’s work.

The exhibition will open with a ticketed event on 5 December, offering guests:

A guided tour with the artist
A curated dinner at Kaa Kada, Oaga’s signature restaurant
Evening entertainment at Raa Baa bar

Date & Time: 5 December 2025, 16:00 – 22:30
Ticket Price: MVR 1,542 (USD 100)
Includes: Roundtrip speedboat transfer from Malé International Airport, exhibition access with guided tour, dinner, and entertainment.

From 6 December 2025 to 6 January 2026, the exhibition will be open to all resort guests, allowing visitors to explore Hajja’s work at their own pace in an intimate island gallery setting.

Moo Gé is the transformative creative space of Oaga Art Resort—a hybrid venue that functions as a movement studio, performance arena, and exhibition platform. Its fluid design allows it to adapt to the needs of artists and audiences alike. For Threading Time, Moo Gé becomes a dedicated gallery, enabling guests to experience Hajja Nazwa’s embroidered photographic works up close.

As part of Suvāsthi, Oaga’s artistic ecosystem centred on joy and creative expression, Moo Gé reflects the resort’s commitment to nurturing local and visiting talent. It is a place where culture, creativity, and island spirit come together, offering an experience rooted not only in observation but also in participation.

Oaga Art Resort continues to champion Maldivian artistry, giving guests the rare opportunity to engage with local talent in meaningful ways. Threading Time is more than an exhibition— it is an ongoing dialogue between artist, audience, and island life, where each thread and photograph tells a story of home, memory, and culture.