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Soneva unveils ‘new normal’ protocols

Published

5 years ago

June 29, 2020

Soneva has unveiled its new guidelines, processes and procedures in the wake of the coronavirus outbreak with a video: The New Normal: Soneva’s Response to COVID-19.

Soneva’s goal is to make each private island resort a Covid-19 free environment, so that guests can relax and feel comfortable in the knowledge that everything is being done to prevent Covid-19 from reaching its shores.

All procedures highlighted in the video are to ensure the highest standards of safety and wellness for Soneva’s guests and hosts.

These decisions were made following the best practices recommended by the US Centre for Disease Control (CDC) as well as numerous consultations with leading experts in virology and infectious diseases in the United States, Singapore, India and the United Kingdom.

On arrival

All guests landing in the Maldives will be greeted by a Soneva airport host and escorted to undergo a Covid-19 test using a Polymerase Chain Reaction (PCR) test report machine. All guests (adults and children alike) are required to undergo these tests – they are slightly uncomfortable, but only last a few seconds. There will be no costs to guests for this test.

All of Soneva’s airport hosts, lounge hosts and transfer hosts will be wearing masks, disposable gloves and will follow the highest standards of hygiene at all times.

Soneva requests that until test results are received, all guests wear a face mask. Soneva’s hosts will also be wearing masks until the results are received.

All vehicles used by Soneva for airport transfers, including the Tesla cars, will be operated with the windows down and they will be thoroughly sanitised after every ride. Soneva aircraft and transfer/excursion boats will also be thoroughly cleaned and sanitised after each ride.

At the resorts

On arrival at the jetty, guests will be greeted by a Mr./Ms. Friday who will be handling all arrivals for that particular day and who will take guests to the island.

All hosts at the resorts will be wearing face masks and Soneva asks that guests continue to wear their mask as well.

Guest luggage will be thoroughly sanitised before it reaches the resort or the villa. The guest villas will be exhaustively sanitised/disinfected and are thoroughly cleaned before and after every check-in and check-out.

Guests will be escorted to their villa and are requested to remain there until the test results are received and are negative. Soneva does not expect this process to take more than six hours, but it could take up to a maximum of 24 hours.

As a result of this inconvenience, Soneva will offer all guests a credit voucher that can be redeemed against F&B or experiences. Guests can enjoy In-Villa Dining at regular published prices and the food will be delivered according to Soneva’s health and safety protocols.

On receiving a negative test result for Covid-19, hosts will come to the guests’ villa to extend a warm welcome.

In cases where the Covid-19 test result is positive, the resort will ask the guests, their family, friends and others travelling together to isolate in their villa.

As an exclusive privilege, Soneva will immediately waive the daily room rate of the villa for the next 14 days and the only charges will be meals and other incidentals. All guests under isolation are welcome to make full use of the facilities within their villa, the surrounding private gardens and adjacent beach.

To ensure guests’ comfort and enjoyment even while in isolation, the full In-Villa Dining service, as well as general housekeeping services, will continue to be available to isolating guests, delivered in-line with strict delivery and service operating procedures.

The resort medical teams have been trained on how to look after Covid-19 positive guests and observe them.  If there are no serious complications, guests will be allowed to socialise in the resort 14 days after a negative test or 10 days after the outset of the first symptoms, following the recommended guidelines by the US CDC.

Should any guest develop severe symptoms and have to be hospitalised, the Maldives has built sufficient hospital and medical capacity to treat Covid-19 effectively. The hospital on Soneva Fushi’s neighbouring island of Eydhafushi — only 10 minutes away by speedboat — has a new ICU unit with 20 beds. There is also a new hospital in capital Male with 159 beds and international healthcare standards.

Soneva can also organise emergency private jet repatriation or medevac for guests.

Soneva requires that all guests have their temperature taken daily. The Mr./Ms. Fridays will provide a digital thermometer each morning and will be in touch later that day to ask for the results.

On the fifth day of stay, Soneva asks that guests take one more real-time PCR test depending on the prevailing circumstances.

To enhance guest safety and comfort, Soneva has purchased the Life Cycler 96 testing machine from Roche. The samples will be sent to Male for testing at the ADK Hospital.

A Covid-19 lab is also being set-up at Maafaru International Airport in association with ADK Hospital to facilitate safer, faster and more convenient testing of Soneva’s guests. Guests will not need to isolate in their villa while waiting for the results of the second PCR test.

Soneva has also implemented enhanced cleaning and sanitation protocols across each resort in collaboration with hygiene certification organisations. There will also be plenty of hand sanitiser available for guest usage at all times.

Soneva is working with one of the world’s leading inspection, testing, verification and certification companies to provide enhanced control in the current hygiene protocols to manage and reduce Covid-19 risks and to provide increased assurance to guests.

All cutlery and crockery will be thoroughly sanitised in accordance with internally accepted guidelines.

Each of the resort restaurants, facilities and experiences remain open and operational, with some modifications.

For example, the Chocolate Rooms will now be manned by Pastry Chefs, who have moved there so guests can watch them make (and serve) the chocolate. Soneva’s famous breakfast and lunch buffets will remain; however, Soneva’s hosts will now be there to serve guests. In the spas, while the therapists will have been tested regularly, guests will still have a choice on whether they wear a face mask or gloves.

Soneva has strict deep-cleaning and disinfection protocols in all common areas, specifically high-touch points such as door handles.

All hosts are required to undergo the same Covid-19 testing procedures as the guests, while all materials and produce brought onto the islands will undergo proper cleaning and sanitisation procedures prior to being brought onsite.

Holistic wellness

Wellness has always been at the core of Soneva, and now it is more important than ever. From a holistic wellness perspective, clean sea air and daily sunshine that generates Vitamin D are natural ways of boosting the immune system.

Soneva encourages guests to enjoy the healthy foods served, whether those are Ayurvedic elixirs at breakfast, Andrographis Paniculata (a known Ayurvedic immune booster) that Soneva offers complimentary each day, or the many other healthy anti-viral ingredients that feature in dishes, such as turmeric, garlic, ginger, red onions, cinnamon and cardamom.

A regular programme of yoga and meditation, as well as other visiting wellness practitioners are also available for guests.

Soneva currently runs two resorts in the Maldives, Soneva Fushi and Soneva Jani, and luxury yacht, Soneva in Aqua. The world-leading luxury resort operator also operates Soneva Kiri resort in Thailand.

In 1995, the award-winning luxury resort Soneva Fushi set the standard for all desert island barefoot luxury hideaways in the Maldives. Located in the Baa Atoll UNESCO Biosphere Reserve, Soneva Fushi pairs Robinson Crusoe fantasy with intelligent luxury.

Sixty-two private villas with their own stretch of beach are hidden amongst dense foliage within touching distance of a pristine coral reef. Eight new one- and two-bedroom Water Retreats, perched above the turquoise depths of the Indian Ocean, are scheduled to open to guests by May. Intuitive service is provided by Mr./Ms. Friday butlers.

Highlights include the open-air Cinema Paradiso, counting Saturn’s rings in the high-tech Observatory, the home-made chocolate and ice cream rooms, five hundred wines to choose from, six different restaurants and countless destination dining options.

In November 2015, Soneva launched a floating villa concept, Soneva in Aqua, a treasure trove children’s Den and a multi-purpose facility encompasses a glass gallery, boutique and studio where guests can learn the art of glass blowing.

Opened in December 2016, Soneva Jani is Soneva’s newest property and the world-leading luxury hotel group’s second resort in the Maldives.

Soneva Jani is located on the island of Medhufaru within a 5.6 kilometre lagoon in the Noonu atoll, and has uninterrupted ocean views in all directions. The lagoon is 35 minutes by seaplane from Velana International Airport and one hour by speedboat from Soneva Fushi.

Meaning ‘wisdom’ in Sanskrit, Soneva Jani currently comprises 24 overwater villas and one island villa, with additional villas to be built in phase two. Five islands encircle the lagoon, each one with soft white sands and covered in rich tropical vegetation. Four of the five islands will remain untouched, making Soneva Jani the lowest density development in the Maldives. The overwater villas are spaced across the expansive lagoon, offering privacy and extensive views over the Maldives’ turquoise waters. The island villas will be tucked into the lush greenery, providing the ultimate privacy, and all within steps of the beach.

Soneva Jani’s main guest facilities are located at The Gathering, the heart of the overwater villas. This dramatic three story structure is home to the main dining outlets, in addition to the Soneva Spa, library, retail area and wine cellar. It is located next to the Maldives’ first overwater Observatory.

Facilities on the island include the overwater Cinema Paradiso, the Eco Centro Waste-to-Wealth centre, organic gardens, tennis courts, water sports champa and Zuhair’s Beach on a desert island in the lagoon.

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BABOR makes Maldives debut at JW Marriott Kaafu Atoll Island Resort

Published

2 weeks ago

April 10, 2025

m@ldives

JW Marriott Kaafu Atoll Island Resort has announced an exclusive partnership with BABOR, the internationally acclaimed German skincare brand, marking a new chapter in luxury wellness in the Maldives. This collaboration introduces BABOR’s high-performance skincare treatments to the Overwater Spa by JW, offering guests a fusion of advanced formulations and tranquil island experiences.

According to Srikanth Devarapalli, General Manager of JW Marriott Kaafu Atoll Island Resort, the partnership reflects the resort’s dedication to mindful living, sustainability, and holistic well-being. “Together, we are redefining wellness with transformative treatments at Spa by JW, that harmonise precision skincare with the serene beauty of the Maldives,” Devarapalli noted.

As a first for the country, the resort will offer BABOR’s signature treatments, including the prestigious SeaCreation line. This anti-aging collection utilises marine-based biotechnology and potent oceanic ingredients to revitalise the skin and restore its radiance.

The exclusive Ocean Bliss treatment, crafted specifically for the Overwater Spa by JW, blends BABOR’s SeaCreation products with soothing elements inspired by the surrounding ocean. This luxurious ritual promises visible skincare results and deep relaxation, set within the spa’s four overwater villas, which house six treatment rooms designed to enhance the sensory connection with the Maldivian seascape.

Located in Kaafu Atoll’s largest lagoon and only 15 minutes by boat from Velana International Airport, the JW Marriott Kaafu Atoll Island Resort offers a harmonious blend of luxury and nature. The resort features 80 private pool villas—including 47 overwater pool villas—that merge traditional island design with contemporary elegance. Guests can explore five distinct dining venues and two bars, each showcasing ingredients sourced from the resort’s own JW Garden.

For BABOR, this partnership marks an important step in its global expansion, solidifying its presence in the luxury wellness market and extending its award-winning skincare offerings to one of the world’s most stunning destinations.

Tim Waller, Co-CEO of BABOR BEAUTY GROUP, highlighted the significance of this collaboration: “In today’s fast-paced world, true luxury lies in moments of tranquility and self-care. Our partnership with JW Marriott Kaafu Atoll Island Resort allows us to craft those moments, offering guests a skincare experience that is as indulgent as it is results-driven.”

With a shared commitment to excellence, JW Marriott Kaafu Atoll Island Resort and BABOR now invite travellers to embark on a wellness journey where cutting-edge skincare and the pristine beauty of the Maldives come together in perfect harmony.

Featured

Explore Maldives with Marriott’s family fun summer offer

Published

2 weeks ago

April 10, 2025

m@ldives

With its postcard-perfect scenery and tranquil seclusion, the Maldives has long been a dream destination. Today, it’s also becoming a premier getaway for families, where multigenerational travel and immersive experiences take centre stage. Whether stargazing from a hammock by the shore or diving into coral-fringed lagoons, the islands offer a harmonious blend of peace and adventure—creating meaningful moments for travellers of every age.

This summer is all about togetherness, whether with family, grandparents, or lifelong friends. Marriott Bonvoy’s exclusive private island resorts across the Maldives welcome guests with the new Family Fun Summer offer. Each resort is easily accessible by speedboat or seaplane and includes a complimentary Full Board upgrade, free stays and meals for children under 12, and activities such as snorkelling, paddle-boarding, and kayaking. Curated family adventures add to the appeal, with the offer bookable until June 15, 2025, for travel through December 20, 2025 (minimum four-night stay required).

The Ritz-Carlton Maldives, Fari Islands invites families to reconnect through refined service, striking architecture, and enriching activities. The Ritz Kids program, part of Jean-Michel Cousteau’s Ambassadors of the Environment, engages children in marine conservation and cultural immersion. Complimentary Coral Garden Snorkelling and nature-inspired activities unfold alongside beach fun and tennis sessions. The resort offers spacious beach and overwater villas, with larger groups enjoying The Ritz-Carlton Estate—complete with a private chef, infinity pool, and dedicated Aris Meeha butler.

JW Marriott Kaafu Atoll Island Resort sits in Kaafu Atoll’s largest lagoon, blending Maldivian tradition with stylish luxury. The Family by JW™ Kids’ Club provides a large indoor-outdoor playground with water features, reading spaces, and nap areas. Complimentary water-sports, marine life encounters, and a Maldivian cooking class offer rich experiences. Families may opt for the Ocean Residence, which includes a spa room, gym, and a waterslide into the lagoon.

Sheraton Maldives Full Moon Resort & Spa, located on Furanafushi Island, offers rustic-chic villas and heartfelt island experiences. The ‘Side by Side’ program includes beach picnics, cooking classes, and nature walks, while kids enjoy the Sheraton Adventure Club. The Family Fun Summer offer includes complimentary speedboat transfers, dining credits, spa discounts, and cultural experiences such as coral planting through ‘Adopt a Coral’.

The St. Regis Maldives Vommuli Resort, set on a remote island in Dhaalu Atoll, is designed for luxurious family escapes. Multi-bedroom villas offer privacy and panoramic ocean views. Guests enjoy curated experiences including private yacht trips, snorkeling, and trampoline classes. Children receive personalized welcomes and can explore the Children’s Club or socialize in the teen lounge. The Family Fun Summer package includes Champagne on arrival and a Sunset Dolphin Cruise.

JW Marriott Maldives Resort & Spa on Vagaru Island, Shaviyani Atoll, is ideal for multigenerational families. Beach and overwater villas include private pools and Thakuru butlers. Children explore over 100 weekly activities at the expansive Little Griffins Kids’ Club. Adults unwind at Spa by JW or savor farm-to-table cuisine. The family package features floating breakfasts, beachfront dinners, professional photography, and exclusive dining offers.

W Maldives, located on a heart-shaped island in North Ari Atoll, brings bold energy to the tropics. A recent renovation introduced the Splinterworks Vertex—Maldives’ first sculptural water slide. The redesigned villas, dynamic dining, and the WET Deck with vibrant nightlife offer a balance of fun and relaxation. Guests also enjoy a Sunset Dolphin Cruise and access to the stunning house reef at DOWN UNDER.

The Westin Maldives Miriandhoo Resort in Baa Atoll, the country’s first UNESCO Biosphere Reserve, offers a wellness-focused family retreat. Guests sleep soundly with Westin’s signature Heavenly® Beds and Sleep Well amenities. Kids benefit from the Savvy Sleep program, while the whole family can join yoga classes or recharge with WestinWORKOUT® activities. The summer offer includes painting sessions, dolphin cruises, photo shoots, and beach games.

Le Méridien Maldives Resort & Spa on Thilamaafushi Island, Lhaviyani Atoll, is a stylish, eco-conscious retreat inspired by the French Riviera. Families enjoy creative workshops, conservation projects, and lively events like pool parties, trivia nights, and stargazing. The Family Fun Summer package offers paddleboarding, snorkeling, padel matches, karaoke, and dolphin cruises—all set against serene turquoise waters and a thriving house reef.

Marriott Bonvoy members can earn and redeem points for their stays and experiences at these luxurious family-friendly resorts. Booking a multi-bedroom villa includes an added bonus of 25,000 points—making each family journey even more rewarding.

Featured

Experience Songkran like never before at Machchafushi Island Resort & Spa Maldives

Published

2 weeks ago

April 10, 2025

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Renowned for its exceptional Thai hospitality and authentic Maldivian experiences, Machchafushi Island Resort & Spa Maldives, The Centara Collection, stands out as a premier destination for all occasions. Surrounded by turquoise blue waters and pristine white beaches, this tropical paradise invites guests to partake in a vibrant celebration of Songkran, the Thai New Year, on April 13th. The festivities include a traditional parade, thrilling activities, and a lavish dinner buffet under the stars, all complemented by signature island adventures.

Located in the heart of the Indian Ocean, the resort features 112 spacious beachfront and overwater villas, each just steps from a lively house reef waiting to be explored. Guests can enjoy a range of culinary experiences across the island, from authentic Thai cuisine at Suan Bua, to Italian dishes at Mare Azzurro, and international favourites at Reef. As an all-inclusive retreat, the resort caters to every type of traveller—whether couples seeking romance or families in search of discovery and fun-filled days.

On April 13th, the Songkran celebrations begin with a colourful parade featuring performers dressed in traditional Thai attire. Guests can then head to Water Sport Beach for an exciting array of traditional Thai games, such as Wing Sam Ka (three-legged race), Chuk Kra Yoa (tug of war), and Yeab Look Pong (bomb balloon), where participants tie balloons around their ankles and try to pop those of their opponents.

As the sun sets and the stars emerge, guests are treated to a sumptuous buffet-style dinner celebrating Songkran. Live cooking stations serve favourites like authentic pad Thai, sticky rice, and flavourful clay pot dishes. Grilled meats and fresh seafood are served alongside Thai-inspired desserts such as Kanom Tuay (steamed coconut custard) and Kluay Tab (grilled banana with honey caramel). With toes in the sand and the soothing sound of waves nearby, it offers the perfect atmosphere to gather with loved ones and savour the festivities.

In addition to the Songkran celebrations, April presents ideal diving conditions for those eager to explore the house reef. With crystal-clear visibility of over 30 metres, divers can encounter a fascinating shipwreck, vibrant coral formations, and marine life including nurse sharks, white tips, black tips, lemon sharks, leopard sharks, and rays. The resort’s dive centre provides all necessary equipment and expert guidance to ensure both an unforgettable and environmentally conscious underwater adventure.

This April 13th, Machchafushi Island Resort & Spa Maldives, The Centara Collection, offers guests an immersive blend of Thai culture and Maldivian charm. With rich cultural moments, thrilling island activities, and unforgettable culinary delights, Songkran at the resort promises a celebration to remember.