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Shangri-La enhances hygiene protocols under ‘Shangri-La Cares’ commitment

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Shangri-La Group is introducing the Shangri-La Cares commitment, which elevates its already rigorous hygiene and safety protocols for all properties worldwide.

As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the Covid-19 pandemic.

Shangri-La Cares reinforces the group’s commitment to caring for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts.

“The health and safety of our colleagues and guests is of utmost priority. At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience. We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people,” chief executive Lim Beng Chee was quoted in a statement, as saying.

“To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter.”

Shangri-La Group has rolled out a pilot programme at select hotels, which have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation.

All new procedures and protocols form the cornerstone of an ongoing commitment which is now being introduced globally to ensure guests have complete confidence and peace of mind during their stay.

Enhanced protocols and procedures

Shangri-La has followed recommendations laid out by the World Health Organisation or more stringent local directives where appropriate, to ensure its operational protocols are comprehensive.

Concrete measures have been adopted at all hotels and resorts to combat the risk of Covid-19 so that guests can feel safe when staying at or visiting its properties.

These protocols include:

  • Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels
  • Use of medical grade sanitisers and disinfectants which are approved by the United States Environmental Protection Agency
  • Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality
  • Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices

Enabling people

Caring for people is the bedrock of Shangri-La’s service value.

To reinforce the strong culture of health and safety, the group has enhanced training, learning and development resources for staff on essential preparatory and prevention measures. This includes direction on cleaning and sanitisation frequency, ultimately enabling them to better serve guests and safeguard their own well-being.

This training is certified by long-term partner and global hygiene solutions provider, Diversey. As a leading global hygiene and cleaning company, Diversey specialises in developing cleaning and hygiene technologies across industry sectors, such as health care, hospitality, retail and food services.

Staff will also be equipped with personal protective equipment where necessary.

Shangri-La will continue to build awareness on sanitation standards, as well as developing programmes for colleagues on stringent personal hygiene practices to ensure a safe work environment.

Elevating standards

As the situation continues to evolve, Shangri-La has been reviewing and elevating its standards and practices to prepare for a “new normal”. This includes enhanced operational guidance, safety and sanitation protocols on infection prevention and outbreak readiness programmes that are developed in close cooperation with Diversey.

The group has rigorous processes in place to verify the effectiveness of cleaning and disinfection protocols and will monitor compliance with regular inspections and reporting tools. These measures will be updated based on the local requirements to ensure they meet evolving customer needs and expectations.

In Maldives, Shangri-La Group runs Shangri-La’s Villingili Resort & Spa Maldives in the southernmost Addu atoll, and the Hotel Jen Male, Maldives in the country’s capital.

A private hideaway, in a world of its own, Shangri-La’s Villingili Resort & Spa is the perfect setting for couples, with its secluded location as part of the Maldives southernmost atoll.

For the ultimate luxury experience, Villa Muthee, is the epitome of tropical refinement. The presidential villa nestles in its own luxurious environment with its private walkway entrance, a spacious deck with a private infinity pool and direct access to the ocean, a separate living room, yoga pavilion and even its own spa treatment room to let guests relax without leaving the villa.

Beyond Villa Muthee, the resort offers an extensive choice of accommodation, such as the unique Tree House Villas, Perched on stilts among the emerald green treetops, the villas offer intimate settings with marvellous views of the ocean and a large deck with its own private infinity pool. For true ocean lovers, the Water Villas, positioned over the lagoon, offer the perfect seascape for those who cannot resist slipping into the aquamarine waters teeming with tropical marine life. These open and airy villas come with overwater hammocks for languorous lounging.

The resort offers many options for water adventurers, such as turtle-quest snorkelling, diving to a unique shipwreck site, surfing with half a dozen great wave setups or parasailing for a bird’s eye view of the island. Tropical ‘havenists’ will also find their own piece of paradise in the unique flora and fauna that can be explored while cycling around Villingili’s jungle and coastal pathways or while playing on the only golf course in the Maldives. Couples can also enjoy a range of cultural experiences like no other in the Maldives, with guided tours of the neighbouring islands of Addu atoll, visits to the local farms and samplings of Maldivian cuisine.

The brightest gem in the sparkling waters of the Indian Ocean, Villingili island is a haven for those seeking true romance. As if it was meant to be, the resort is located in the heart-shaped Addu atoll, just a five-minute boat ride away from Gan International Airport.

The only international business hotel in the Maldives, Hotel Jen Male Maldives by Shangri-La is ideally located in the commercial and administrative district of capital Male, making it the preferred stay for business travellers and transit passengers.

The 14-storey building is the tallest hotel in the capital, and offers 114 rooms, including a Deluxe Suite. The three food and beverage outlets include a grab and go cafe, an all-day dining restaurant, and a rooftop restaurant overlooking an infinity swimming pool.

Hotel Jen also houses two meeting rooms and a ballroom, which offers the perfect setting for prestigious social events and large conferences, as well as a 24-hour gym and the famous Aristo Spa where guests can indulge in a massage to wind down the day.

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Cinnamon Hotels & Resorts earns top honours at 2025 Traveller Review Awards

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Delivering unforgettable travel experiences remains at the heart of hospitality, and Cinnamon Hotels & Resorts in the Maldives has once again been recognised for its commitment to excellence at the Booking.com Traveller Review Awards 2025. Now in its 13th year, the awards are based on over 360 million verified guest reviews, reflecting traveler experiences. As a homegrown brand from Sri Lanka, Cinnamon Hotels & Resorts continues to redefine hospitality in the Maldives with its collection of tropical sanctuaries.

With a rating of 9.3, Cinnamon Hakuraa Huraa Maldives continues to captivate travellers seeking an idyllic island retreat in the Meemu Atoll. This island serves as the perfect getaway for couples seeking ultimate relaxation and escape, while the exclusive 18+ Platinum Island provides an adults-only haven. The Platinum Beach Bungalows offer undisturbed tranquility for those desiring a true escape from the world. The resort’s chic overwater bungalows, complete with glass floors revealing the wonders beneath and private terraces with hammocks, provide an intimate and serene retreat, ideal for honeymooners.

Also earning a rating of 9.3, Cinnamon Velifushi Maldives stands out for its contemporary design, resembling the shape of a manta ray. Vaavu Atoll, the least commercialised atoll in the Maldives, offers quiet beaches and empty dive sites, giving guests the opportunity to experience untouched beauty. The shipwreck at Vaavu Atoll is a popular diving destination, home to a variety of marine life, including fish, corals, and other invertebrates. With a combination of thrilling water sports and laid-back island vibes, Cinnamon Velifushi Maldives serves as a perfect choice for travellers seeking both excitement and relaxation.

Receiving a rating of 9.0, Cinnamon Dhonveli Maldives remains one of the most sought-after destinations in the Maldives, particularly among surfers and ocean lovers. Located just a 20-minute speedboat ride from Malé, the resort is home to the world-renowned Pasta Point, one of the most consistent surf breaks in the region. The island’s lively atmosphere, diverse recreational offerings, and welcoming hospitality make it ideal for families, featuring a dedicated children’s play area that provides a safe and engaging space for fun-filled activities. Whether traveling as a couple, a family, or a group of friends, the resort offers a perfect balance of adventure, relaxation, and unforgettable memories.

With a rating of 8.9, Ellaidhoo Maldives by Cinnamon is recognised as a diver’s paradise, celebrated for its legendary house reef and year-round diving opportunities. Located in the North Ari Atoll, the resort offers one of the best house reefs in the Maldives, attracting diving enthusiasts eager to explore its rich marine biodiversity. The rustic charm of Ellaidhoo, combined with its commitment to marine conservation, provides an authentic island experience where guests can disconnect from the world and reconnect with nature. Whether diving with reef sharks, enjoying beachside dining, or simply soaking in the island’s natural beauty, Ellaidhoo offers a distinctive retreat for underwater adventurers.

Marking the launch of an exciting summer offer, guests planning a Maldivian getaway for a minimum of four nights between May 1, 2025, and October 31, 2026, will receive complimentary speedboat transfers. Additionally, for an elevated travel experience, GHA Discovery membership offers even greater rewards and exclusive benefits. From the moment guests sign up, they can earn and redeem Discovery Dollars (D$), access member-only rates, and enjoy carefully curated local experiences. With privileges available at every membership level, GHA Discovery enhances each stay by offering recognition and unique opportunities to explore the destination in an immersive way.

Combining the warmth of Sri Lankan hospitality with the natural beauty of the Maldives, Cinnamon Hotels & Resorts in the Maldives continues to offer the perfect blend of relaxation and discovery.

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OZEN LIFE MAADHOO earns Green Globe Gold Certification

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THE OZEN COLLECTION has announced that OZEN LIFE MAADHOO has been awarded the Green Globe Gold Certification after maintaining certification for five consecutive years. This prestigious recognition highlights the resort’s unwavering commitment to environmental stewardship, seamlessly integrating world-class luxury with innovative sustainability practices to protect the delicate ecosystems of the Maldives.

At the heart of OZEN LIFE MAADHOO’s achievements lies a comprehensive approach to conservation. The resort’s team of in-house marine biologists leads a coral restoration project aimed at revitalising a 300-meter section of the house reef. This initiative employs 80 coral frames supporting over 2,000 coral fragments. Collaborations with organisations such as Manta Trust, Olive Ridley Project, and Parley, along with an upcoming partnership with Miyaru NGO, strengthen marine protection efforts while guest education programs enhance awareness of ocean conservation.

According to Nuria Camps Suarez, Head Marine Biologist at OZEN LIFE MAADHOO, the coral restoration project represents more than just conservation—it symbolises a commitment to future generations. By restoring the house reef, the resort is actively rebuilding a thriving ecosystem. Partnerships with organisations such as Manta Trust and Parley further amplify the impact, ensuring the preservation of the Maldives’ marine heritage.

The resort also integrates renewable energy solutions, featuring one of the Maldives’ largest floating solar panel systems. This system comprises twelve platforms with 720 panels, supplemented by 1,095 rooftop solar units, collectively generating 30% of the island’s energy requirements and significantly reducing dependence on fossil fuels.

OZEN LIFE MAADHOO’s dedication to a zero-waste philosophy is reflected in its advanced waste management systems. A fully automated organic composter processes three tons of green waste weekly, converting it into nutrient-rich fertiliser, while in-vessel shredders transform garden clippings into compost. Additionally, glass bottles are crushed and repurposed for minor construction projects.

Sustainable dining is also a cornerstone of the resort’s eco-conscious approach. The hydroponic farm enhances gastronomy by growing lettuce and herbs in a soilless system, reducing water consumption from 250 litres to just 50 litres per kilogram. This method meets 70% of the island’s lettuce demand while providing fresh, organic ingredients to its award-winning restaurants.

These sustainability initiatives are seamlessly incorporated into the guest experience, allowing visitors to enjoy bespoke activities such as snorkelling among regenerated reefs and savouring produce from the hydroponic farm—ensuring luxury and environmental responsibility go hand in hand. As OZEN LIFE MAADHOO continues to lead in eco-conscious hospitality, it reinforces THE OZEN COLLECTION’s ethos of ‘Refined Elegance,’ where each stay contributes positively to the planet.

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Experience elegance and serenity at Coco Bodu Hithi’s exclusive Coco Residences

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Coco Bodu Hithi, a hospitality resort owned by Maldivians, is renowned for its sleek design and comfort. The resort features expansive 184-square-metre residences, each equipped with a private pool, offering elevated privileges to guests across 24 exclusive Coco Residences.

Suspended above the crystal-clear lagoon, these overwater villas provide a private sanctuary, surrounded by endless shades of blue and uninterrupted views of the Indian Ocean. Recognised for its outstanding hospitality, Coco Bodu Hithi was awarded the title of Best Service Resort at the Condé Nast Johansens Awards for Excellence 2025. From the moment guests arrive, they are welcomed with a refreshing Kurumba and a basket of tropical fruits, while the resort ensures seamless and attentive service throughout their stay.

Guests staying in Coco Residences benefit from a range of exclusive privileges, including the dedicated service of a Mithuru, who ensures a smooth and personalised Maldivian experience. These privileges include an Executive Champagne Sunset Cruise, a Cocktail Party, and a Guided Wine Tasting with the Resident Sommelier, along with other unforgettable experiences that showcase the breathtaking turquoise waters and endless horizon.

For environmentally conscious and culturally curious travellers, the resort offers a variety of enriching activities. Visitors can participate in Coral Planting and other tailored initiatives with the resident Marine Biologist or experience the excitement of a Boduberu performance on the island.

To further enhance the guest experience, the package includes complimentary breakfast options, ranging from a dine-around breakfast to an in-villa Floating Breakfast, complete with a photographer for a keepsake. Guests also receive a daily replenished minibar stocked with beers and soft drinks, along with special residence bar benefits.

Wellness plays an integral role in the resort’s offerings, allowing guests to embark on a journey of balance, rejuvenation, and inner harmony through daily sunrise or sunset yoga sessions. Additionally, visitors can indulge in relaxation with the resort’s signature Coco Fusion Massage or a soothing Balinese Massage, both designed for deep rejuvenation.

Coco Bodu Hithi seamlessly combines adventure and exclusivity, offering captivating dive sessions, exhilarating water sports, and thoughtfully curated signature experiences. The resort has also welcomed high-profile celebrities, ensuring unforgettable stays in the Maldives.

For those looking to experience the ultimate getaway, the Coco Summer Escape offer provides a 40% discount along with a complimentary meal plan upgrade, allowing for an even more indulgent stay at Coco Bodu Hithi.

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