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Soneva unveils ‘new normal’ protocols

Published

5 years ago

June 29, 2020

Soneva has unveiled its new guidelines, processes and procedures in the wake of the coronavirus outbreak with a video: The New Normal: Soneva’s Response to COVID-19.

Soneva’s goal is to make each private island resort a Covid-19 free environment, so that guests can relax and feel comfortable in the knowledge that everything is being done to prevent Covid-19 from reaching its shores.

All procedures highlighted in the video are to ensure the highest standards of safety and wellness for Soneva’s guests and hosts.

These decisions were made following the best practices recommended by the US Centre for Disease Control (CDC) as well as numerous consultations with leading experts in virology and infectious diseases in the United States, Singapore, India and the United Kingdom.

On arrival

All guests landing in the Maldives will be greeted by a Soneva airport host and escorted to undergo a Covid-19 test using a Polymerase Chain Reaction (PCR) test report machine. All guests (adults and children alike) are required to undergo these tests – they are slightly uncomfortable, but only last a few seconds. There will be no costs to guests for this test.

All of Soneva’s airport hosts, lounge hosts and transfer hosts will be wearing masks, disposable gloves and will follow the highest standards of hygiene at all times.

Soneva requests that until test results are received, all guests wear a face mask. Soneva’s hosts will also be wearing masks until the results are received.

All vehicles used by Soneva for airport transfers, including the Tesla cars, will be operated with the windows down and they will be thoroughly sanitised after every ride. Soneva aircraft and transfer/excursion boats will also be thoroughly cleaned and sanitised after each ride.

At the resorts

On arrival at the jetty, guests will be greeted by a Mr./Ms. Friday who will be handling all arrivals for that particular day and who will take guests to the island.

All hosts at the resorts will be wearing face masks and Soneva asks that guests continue to wear their mask as well.

Guest luggage will be thoroughly sanitised before it reaches the resort or the villa. The guest villas will be exhaustively sanitised/disinfected and are thoroughly cleaned before and after every check-in and check-out.

Guests will be escorted to their villa and are requested to remain there until the test results are received and are negative. Soneva does not expect this process to take more than six hours, but it could take up to a maximum of 24 hours.

As a result of this inconvenience, Soneva will offer all guests a credit voucher that can be redeemed against F&B or experiences. Guests can enjoy In-Villa Dining at regular published prices and the food will be delivered according to Soneva’s health and safety protocols.

On receiving a negative test result for Covid-19, hosts will come to the guests’ villa to extend a warm welcome.

In cases where the Covid-19 test result is positive, the resort will ask the guests, their family, friends and others travelling together to isolate in their villa.

As an exclusive privilege, Soneva will immediately waive the daily room rate of the villa for the next 14 days and the only charges will be meals and other incidentals. All guests under isolation are welcome to make full use of the facilities within their villa, the surrounding private gardens and adjacent beach.

To ensure guests’ comfort and enjoyment even while in isolation, the full In-Villa Dining service, as well as general housekeeping services, will continue to be available to isolating guests, delivered in-line with strict delivery and service operating procedures.

The resort medical teams have been trained on how to look after Covid-19 positive guests and observe them.  If there are no serious complications, guests will be allowed to socialise in the resort 14 days after a negative test or 10 days after the outset of the first symptoms, following the recommended guidelines by the US CDC.

Should any guest develop severe symptoms and have to be hospitalised, the Maldives has built sufficient hospital and medical capacity to treat Covid-19 effectively. The hospital on Soneva Fushi’s neighbouring island of Eydhafushi — only 10 minutes away by speedboat — has a new ICU unit with 20 beds. There is also a new hospital in capital Male with 159 beds and international healthcare standards.

Soneva can also organise emergency private jet repatriation or medevac for guests.

Soneva requires that all guests have their temperature taken daily. The Mr./Ms. Fridays will provide a digital thermometer each morning and will be in touch later that day to ask for the results.

On the fifth day of stay, Soneva asks that guests take one more real-time PCR test depending on the prevailing circumstances.

To enhance guest safety and comfort, Soneva has purchased the Life Cycler 96 testing machine from Roche. The samples will be sent to Male for testing at the ADK Hospital.

A Covid-19 lab is also being set-up at Maafaru International Airport in association with ADK Hospital to facilitate safer, faster and more convenient testing of Soneva’s guests. Guests will not need to isolate in their villa while waiting for the results of the second PCR test.

Soneva has also implemented enhanced cleaning and sanitation protocols across each resort in collaboration with hygiene certification organisations. There will also be plenty of hand sanitiser available for guest usage at all times.

Soneva is working with one of the world’s leading inspection, testing, verification and certification companies to provide enhanced control in the current hygiene protocols to manage and reduce Covid-19 risks and to provide increased assurance to guests.

All cutlery and crockery will be thoroughly sanitised in accordance with internally accepted guidelines.

Each of the resort restaurants, facilities and experiences remain open and operational, with some modifications.

For example, the Chocolate Rooms will now be manned by Pastry Chefs, who have moved there so guests can watch them make (and serve) the chocolate. Soneva’s famous breakfast and lunch buffets will remain; however, Soneva’s hosts will now be there to serve guests. In the spas, while the therapists will have been tested regularly, guests will still have a choice on whether they wear a face mask or gloves.

Soneva has strict deep-cleaning and disinfection protocols in all common areas, specifically high-touch points such as door handles.

All hosts are required to undergo the same Covid-19 testing procedures as the guests, while all materials and produce brought onto the islands will undergo proper cleaning and sanitisation procedures prior to being brought onsite.

Holistic wellness

Wellness has always been at the core of Soneva, and now it is more important than ever. From a holistic wellness perspective, clean sea air and daily sunshine that generates Vitamin D are natural ways of boosting the immune system.

Soneva encourages guests to enjoy the healthy foods served, whether those are Ayurvedic elixirs at breakfast, Andrographis Paniculata (a known Ayurvedic immune booster) that Soneva offers complimentary each day, or the many other healthy anti-viral ingredients that feature in dishes, such as turmeric, garlic, ginger, red onions, cinnamon and cardamom.

A regular programme of yoga and meditation, as well as other visiting wellness practitioners are also available for guests.

Soneva currently runs two resorts in the Maldives, Soneva Fushi and Soneva Jani, and luxury yacht, Soneva in Aqua. The world-leading luxury resort operator also operates Soneva Kiri resort in Thailand.

In 1995, the award-winning luxury resort Soneva Fushi set the standard for all desert island barefoot luxury hideaways in the Maldives. Located in the Baa Atoll UNESCO Biosphere Reserve, Soneva Fushi pairs Robinson Crusoe fantasy with intelligent luxury.

Sixty-two private villas with their own stretch of beach are hidden amongst dense foliage within touching distance of a pristine coral reef. Eight new one- and two-bedroom Water Retreats, perched above the turquoise depths of the Indian Ocean, are scheduled to open to guests by May. Intuitive service is provided by Mr./Ms. Friday butlers.

Highlights include the open-air Cinema Paradiso, counting Saturn’s rings in the high-tech Observatory, the home-made chocolate and ice cream rooms, five hundred wines to choose from, six different restaurants and countless destination dining options.

In November 2015, Soneva launched a floating villa concept, Soneva in Aqua, a treasure trove children’s Den and a multi-purpose facility encompasses a glass gallery, boutique and studio where guests can learn the art of glass blowing.

Opened in December 2016, Soneva Jani is Soneva’s newest property and the world-leading luxury hotel group’s second resort in the Maldives.

Soneva Jani is located on the island of Medhufaru within a 5.6 kilometre lagoon in the Noonu atoll, and has uninterrupted ocean views in all directions. The lagoon is 35 minutes by seaplane from Velana International Airport and one hour by speedboat from Soneva Fushi.

Meaning ‘wisdom’ in Sanskrit, Soneva Jani currently comprises 24 overwater villas and one island villa, with additional villas to be built in phase two. Five islands encircle the lagoon, each one with soft white sands and covered in rich tropical vegetation. Four of the five islands will remain untouched, making Soneva Jani the lowest density development in the Maldives. The overwater villas are spaced across the expansive lagoon, offering privacy and extensive views over the Maldives’ turquoise waters. The island villas will be tucked into the lush greenery, providing the ultimate privacy, and all within steps of the beach.

Soneva Jani’s main guest facilities are located at The Gathering, the heart of the overwater villas. This dramatic three story structure is home to the main dining outlets, in addition to the Soneva Spa, library, retail area and wine cellar. It is located next to the Maldives’ first overwater Observatory.

Facilities on the island include the overwater Cinema Paradiso, the Eco Centro Waste-to-Wealth centre, organic gardens, tennis courts, water sports champa and Zuhair’s Beach on a desert island in the lagoon.

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From wellness to culture: Cinnamon Hotels & Resorts embodies new era of Maldivian travel

Published

2 days ago

October 23, 2025

m@ldives

The Maldives continues to strengthen its position as one of the world’s premier island destinations, achieving global acclaim while maintaining steady growth in visitor arrivals. The country was recently named Best Beach Destination at the World Tourism Awards 2025 in Brussels and ranked among the Top Ten Countries for Food in the Condé Nast Traveller Readers’ Choice Awards 2025.

According to the Ministry of Tourism, the Maldives recorded over 1.7 million tourist arrivals as of 21 October 2025 — a 10% year-on-year increase. The destination is on course to meet its ambitious target of 2.3 million arrivals by year-end, with the final quarter expected to bring the highest influx of visitors as the nation enters its peak travel season.

Sustained demand from key markets including India, China, Russia, and the United Kingdom, alongside rising interest from the Middle East and Europe, continues to fuel this growth. The trend reflects a broader global shift towards experience-led travel, where visitors seek meaningful, immersive stays rather than conventional leisure holidays.

As arrival numbers climb, the focus within the Maldives tourism industry is evolving from volume to value. Hospitality brands are responding by offering experiences that highlight authenticity, sustainability, and cultural engagement. Among them, Cinnamon Hotels & Resorts — which operates four properties across the Maldives — is redefining the concept of island travel through wellness, cuisine, and culture.

The brand’s approach extends beyond accommodation, curating distinctive experiences that deepen the guest journey. From spa rituals rooted in Asian wellness traditions at Mandara Spa and Chavana Spa to private beachfront dinners celebrating the region’s rich culinary heritage, each stay is designed to be both restorative and enriching. Guests who book directly also receive exclusive credits and tailored experiences, reinforcing the Maldives’ growing appeal as a destination for conscious and immersive travel.

This direction mirrors the Maldives’ evolving tourism strategy, which prioritises authenticity and quality over volume. As the nation edges closer to another record-breaking year, its success lies not only in the number of arrivals but in its ability to offer enduring, high-calibre experiences — a vision shared by Cinnamon Hotels & Resorts as it continues to shape the future of island hospitality across the region.

Featured

Centara Maldives unveils bespoke National Day escapes for UAE holidaymakers

Published

2 days ago

October 23, 2025

m@ldives

As one of the most notable occasions in the GCC calendar, UAE National Day presents the perfect opportunity to plan a dream island getaway at one of Centara Hotels & Resorts’ Maldivian destinations. Travellers can discover their own piece of paradise across four distinctive properties: Centara Grand Lagoon Maldives, Centara Mirage Lagoon Maldives, Centara Ras Fushi Resort & Spa Maldives, and Machchafushi Island Resort & Spa Maldives, The Centara Collection. Each resort offers a seamless blend of elegance, comfort, island activities, and rejuvenating spa experiences — the ideal way to celebrate the spirit of the occasion with a tropical touch.

Centara Grand Lagoon Maldives

Located a short speedboat ride from Malé International Airport, Centara Grand Lagoon Maldives provides an elegant island retreat ideal for celebrating special moments with family and friends. The resort features a range of overwater villas and beachfront residences, each complete with a private pool, jacuzzi, or both — offering guests an opportunity to truly unwind and disconnect from the outside world.

Set within The Atollia by Centara Hotels & Resorts, the resort offers an array of experiences, from exciting water sports and excursions to restorative wellness treatments at the tranquil SPA Cenvaree Retreat. Dining choices include international buffets at The Gallery, modern Mediterranean flavours at Bluefin, and light bites at Coco Drift’s swim-up bar. Guests can also toast to the occasion with a refreshing drink at Sunset Social.

In celebration of UAE National Day, Centara Grand Lagoon Maldives invites guests to reconnect with loved ones through an exclusive stay package. Guests booking before 15 December for stays until 20 December can enjoy four nights for the price of three or seven nights for the price of five, with complimentary round-trip transfers included.

Additional benefits include:

Upgrade to the Half Board Plus meal plan when booking a Room with Breakfast
Club access
Complimentary sparkling beverage at Sunset Social on the first evening
One complimentary couples’ treatment at SPA Cenvaree Retreat
A 15% discount and triple points for CentaraThe1 members

Centara Mirage Lagoon Maldives

Nestled in the scenic North Malé Atoll, Centara Mirage Lagoon Maldives offers a vibrant, underwater world-themed escape perfect for families. The resort combines play and relaxation through its lazy river, splash zones, and water playgrounds, alongside the acclaimed SPA Cenvaree, a Candy Spa for children, and a lively kids’ club. Accommodation includes oceanfront and overwater villas, complemented by diverse dining experiences.

Families can enjoy the ultimate island holiday where children stay, play, and dine for free on all stays before 15 December. Perfect for the UAE National Day long weekend, the offer includes:

Special room rates
Complimentary round-trip speedboat transfers
Free stays and meals for up to two children aged 11 and under
A 15% discount and triple points for CentaraThe1 members

Centara Ras Fushi Resort & Spa Maldives

For couples and solo travellers seeking tranquillity, Centara Ras Fushi Resort & Spa Maldives offers an adults-only sanctuary designed for relaxation and connection. Guests can wake to panoramic sea views from oceanfront or overwater villas with direct lagoon access. The resort features world-class dining, a yoga pavilion, award-winning SPA Cenvaree, and water sports including windsurfing, parasailing, and snorkelling.

To mark UAE National Day, guests can take advantage of 30% off all villas (and 45% off for CentaraThe1 members), along with 50% off transfers for stays of two to four nights. The package also includes:

Sparkling beverage and fresh fruit upon arrival in overwater villas
A three-course poolside dinner under the stars for Half Board Plus guests and above
Buy-one-get-one-free spa treatments
20% discount on food and beverages
10% off water sports and excursions
Complimentary snorkelling and kayaking equipment

Bookings and stays are valid until 10 January 2026.

Machchafushi Island Resort & Spa Maldives, The Centara Collection

Set amidst breathtaking ocean views and a UNESCO-protected marine reserve, Machchafushi Island Resort & Spa Maldives, The Centara Collection caters to adventure seekers and nature enthusiasts alike. Home to an award-winning house reef and several renowned dive sites, guests can spend their days exploring coral reefs or discovering a historic shipwreck, followed by spa treatments and gourmet dining.

Guests can enjoy 45% off flexible rates for CentaraThe1 members and 30% off for non-members, along with 30% off seaplane transfers for stays of two to six nights until 10 January 2026.

The offer includes:

Handmade chocolates and tropical fruit upon arrival in overwater or pool villas
A complimentary picnic lunch for families or a private beach dinner for couples (Half Board Plus and above)
Buy-one-get-one-free spa treatments
Complimentary stays and meals for children aged six and under
20% discount on à la carte dining and floating breakfasts (Club Pool Villas only)
10% discount on water sports and excursions
Complimentary snorkelling gear and kayak use

For more information or reservations, guests can visit Centara Hotels & Resorts and explore exclusive UAE National Day offers available across all Maldivian properties.

Featured

Holistic journeys at One&Only Reethi Rah: Year of global wellness expertise

Published

3 days ago

October 22, 2025

m@ldives

One&Only Reethi Rah invites guests to continue their wellness journey at the renowned One&Only Spa, which has recently received a prestigious five-star rating from the Forbes Travel Guide — the first and only spa in the Maldives to earn this recognition. Surrounded by tropical greenery, the spa offers a tranquil retreat where ancient healing practices meet modern techniques, providing tailored treatments that promote lasting wellbeing.

Throughout the year, One&Only Reethi Rah has hosted leading international wellness practitioners, and the remainder of 2025 will feature an inspiring series of experiences guided by acclaimed experts. From holistic therapies and Ayurveda to Pilates, yoga, Barre, and CrossFit, each visiting specialist brings unique expertise and methodology to the island, delivering highly personalised sessions designed around each guest’s individual needs.

Beginning in October, Ayurveda specialist Dr Shreejit Ghadigaonkar will offer personalised consultations and treatments based on one of the world’s oldest healing systems, using herbal remedies, massage, and holistic therapies to restore balance. During the same period, Shannon Fenton, a Pilates and yoga instructor, will lead mindful movement sessions to enhance posture, body awareness, and overall wellbeing.

In November, bespoke fitness coach Nicky Holender will introduce tailored programmes focused on strength, endurance, and motivation, while holistic therapist Darya Gudkova will offer deeply restorative treatments combining Eastern traditions with a contemporary understanding of anatomy and psychology.

The season will continue into December and January with Sanam Heravi, a STOTT-certified Barre specialist, whose sessions use intelligent movement to support rehabilitation and life transitions. Guests seeking high-intensity training will be able to train with Zubaid Toefy, a CrossFit coach with a background in Muay Thai and Olympic weightlifting, known for his dynamic and disciplined approach.

Each visiting practitioner contributes distinct expertise to the spa’s offerings, enabling guests to explore individual paths towards vitality, clarity, and inner balance

Whether guests are beginning a new wellness journey or deepening established rituals, the One&Only Spa provides a setting for intentional transformation. From sunrise yoga sessions to deeply restorative treatments, every moment is designed to strengthen the connection between mind, body, and nature within the serene environment of the Maldives.

For guests seeking advanced skincare, the spa also presents a curated selection of facial treatments that combine cutting-edge technology with high-performance formulations. Through partnerships with globally renowned brands such as Augustinus Bader, the spa offers rejuvenating therapies that leave the skin feeling nourished, firm, and radiant.