International
Scooters, e-bikes gain traction as virus lockdowns ease
Electric bikes and scooters, dismissed before the pandemic as a curiosity or nuisance, are getting fresh traction in cities seeking new transportation options as they emerge from lockdowns.
Some “micromobility” operators which cut back or shut down during the coronavirus lockdowns are now expanding to meet growing demands.
Shared mobility operators Lime, Bird and Ford-owned Spin report robust growth in cities worldwide, despite a near-shutdown of tourism, as people turn to scooters and e-bikes for commuting or errands.
“People are desperate for open air transportation where they can maintain social distancing,” said David Spielfogel, chief policy officer at Lime, which has relaunched in most of its 100-plus cities.
Spielfogel said city officials have warmed to the idea of micromobility despite a cool attitude just months earlier.
“There has been a sea change in the attitude of cities from seeing micromobility as novelty primarily used by tourists to seeing bikes and scooters as a core piece of the transportation system that will thrive in the post-pandemic period,” he said.
“Cities are afraid that people will return to cars, so they see this as a good option.”
Lime, which has agreed to take over the Uber Jump scooters and bikes, said it has seen “exponential” growth in cities such as Paris, Washington, Tel Aviv, Oklahoma City and Zurich, among others,
Spin recently unveiled plans to launch its shared e-scooters in Cologne and other German cities, and will expand in US cities including Atlanta.
Spin said it had seen weekly usage increases of some 30 percent since April with people using scooters for longer periods.
The scooters “are being used now more than ever as a utility rather than for leisurely activities,” said Euwyn Poon, president and cofounder of Spin.
Global scooter operator Bird also said business is looking up, with North American ridership more than double pre-pandemic levels.
“Around the world, an increasing number of people are trying micromobility for the first time,” Bird said in a blog post.
Shifting gears
In the months before the pandemic, some local officials were decrying dockless bikes and scooters as nuisances creating sidewalk “clutter.”
But the pandemic has changed the outlook, with fear of crowds cutting transit ridership by 70 to 90 percent.
“The pandemic has certainly changed the way communities view micromobility,” said Susan Shaheen, co-director of the Transportation Sustainability Research Center at the University of California at Berkeley.
“Anecdotal evidence suggests that a lot of communities are considering micromobility as an important strategy to maintain social/physical distancing as the economy reopens.”
Traditional bicycling is also experiencing a revival in many urban areas, spurred by new protected lanes which may be used by the small electric vehicles as well.
The pandemic disruption “has created fertile ground” for micromobility, said Annie Chang, head of new mobility for the engineering association SAE International and author of a report on COVID’s impact on transportation.
“I think people have begun to see the value of tiny vehicles and that value will increase as the technology improves.”
Without new options, she noted, many cities could see a rise in auto traffic and congestion.
Finding an economic model
Harriet Tregoning, director of the Numo Alliance, a nonprofit group focused on urban mobility, said the economic model for shared micromobility firms remains murky.
Venture-funded firms which cater to tourists and college campuses may only marginally help with post-COVID transportation needs, she said.
These services have more value if integrated into transportation systems, Tregoning said.
This could be done in coordination with transit agencies to help reach underserved areas, with the possibility of public or employer subsidies for “bundled” subscriptions.
Tregoning said micromobility can become a more important element if cities invest and coordinate with transportation agencies.
“Cities need to invest in bikesharing and create a strategic relationship to transit,” she said.
Technology analyst Richard Windsor said e-bikes “are a good replacement for public transportation because the motor assistance makes the commute much easier for those that are less fit or do not want to arrive at the office drenched in sweat.”
But Windsor writes on his Radio Free Mobile blog that the trend “points towards a user preference towards ownership and away from sharing.”
Reporting and photos: AFP
Emirates has kick-started its plans to upgrade the entire interior cabins of 120 Airbus A380 and Boeing 777 aircraft – two of the largest commercial aircraft types in service today.
This ambitious project, representing a multi-billion dollar investment to ensure Emirates’ customers “fly better” for the coming years, officially commences in November and is managed entirely by Emirates’ Engineering team.
The target is to completely retrofit four Emirates aircraft from start to finish every month, continuously for over 2 years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.
In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.
No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Therefore Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags.
Trials began on an A380 in July, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and panelling to bolts and screws, every action was tested, timed and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.
As part of the programme, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushioning. First Class suites will be carefully disassembled and sent to a specialised company to replace the leather, arm rests and other materials.
From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.
Until the retrofit programme starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.
Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, is currently available to Emirates customers travelling on popular A380 routes to London, Paris, Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year end, as the retrofit programme picks up momentum.
Eleanor has been named as one of the top 10 concierge software providers globally.
Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.
“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of both Sales and Marketing departments and perhaps just as importantly, the operational requirements of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us,” says Darren Caple, co-founder and CEO.
“We are on a mission to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.
Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. More than 30 properties in the Maldives use our Eleanor platform to help butlers and guest services elevate the guest experience. These properties are seeing an increase in incremental revenue by over 30% and operational efficiencies of 600+ man hours per month. We are also beginning to roll out the platform in some Caribbean properties!”
Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities. The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a power booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realises enormous operational benefits and insights for the resort.
“We, at Eleanor, are humbled and honoured that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers are incredibly valuable for us and we will continue to improve our offering and services”, said Caple.
To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees.
Eleanor, founded in 2018 and has its headquarters in the United Kingdom. Created from over 15 years of hands-on expertise, Eleanor allows resorts to deliver consistent, superior service levels to its guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue and guest loyalty.
Hotel Tech Report’s Best Concierge Software 2022 Runner Up, reviewed as a preferred and reliable hotel software product by the global hotelier community.
For more information, visit www.eleanorapp.com.
Emirates, the world’s most global airline, is seeking talented people with a passion for service to join its award-winning cabin crew team.
As air travel returns with a vengeance, the airline’s recruiters are busy meeting and hiring candidates in 30 cities from now until the end of June. In this latest drive, Emirates’ teams will travel from Australia to the UK, and dozens of European cities in between, as well as Cairo, Algiers, Tunis and Bahrain.
Abdulaziz Al Ali, Emirates Group’s Executive Vice President for Human Resources said: “There’s no more exciting airline than Emirates for anyone interested in a flying career, and we’ve received tremendous interest since we began our recruitment drive for cabin crew in November.”
“While parts of the application process are done online, we always make the effort to meet our candidates in person whenever we can, and that is why our Talent Acquisition team is doing a whirlwind 30-city tour over the next 6 weeks to assess prospective candidates.”
Emirates’ truly global cabin crew team represent 160 nationalities, reflecting its customer mix and international operations in over 130 cities on six continents.
All Emirates crew are based in the exciting cosmopolitan city of Dubai, with company-provided accommodation, tax-free salary and more benefits.
Interested candidates can read more about the Emirates cabin crew role, and apply online at: https://www.emiratesgroupcareers.com/cabin-crew/
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