MATATO opens registration for two management training programmes

Maldives Association of Travel Agents and Tour Operators (MATATO) has opened registration for two management training programmes this month.

In a statement, MATATO said registration is open until Friday for a one-day programme on Dealing with Difficult Customers, which would be held on December 13, and another one-day programme on Managing Multiple Tasks, Objectives and Deadlines, which would be held the following day. For each programme, a limited number of 60 participants will be accepted, it added.

The training programmes, organised in association with Sri Lanka’s leading corporate training institute McQuire Rens & Jones, will be held at the Champa Central Hotel in capital Male.

According to the non-profit, the two programmes were selected for their success in Sri Lanka and based on the response from members and partners who have participated in previous MATATO training events. The programmes include:

  • Dealing with Difficult Customers: This programme focuses on specialised techniques of managing customers who are difficult to handle. Ways not only to best address their complaints, but also to convert them into loyal customers will be taught.

  • Managing Multiple Tasks, Objectives and Deadlines: Training on task management, organisation, prioritising deadlines, and maintaining high level of personal motivation under difficult and challenging situations.

“MATATO training initiatives are intend for human capacity and skills development in the tourism industry, thus our training programs are mainly targeted for hospitality sector. However, most of these programs are beneficial for employers and employers across the board in service industry,” the statement read.

“We invite employers from hospitality and service industry to add more value to your products and services, by extending this opportunity for your team to grow and build their capacity and skill set.”

MATATO has a long term agreement with McQuire Rens & Jones to bring their premium programmes to the Maldives. Since 2012, MATATO and McQuire Rens & Jones have jointly organised more than six training programmes in the Maldives, including one-day programmes on Telephone Etiquette and Customer Service and Social Media Marketing earlier this year.

This year, MATATO has also hosted the first ever human capacity building programme conducted in the Maldives by the Pacific Asia Travel Association (PATA).

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