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Atmosphere Kanifushi Maldives becomes the first resort in Maldives to earn AHLEI’s Certified Guest Service Property Designation

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Atmosphere Kanifushi

Maldives.net.mv – Atmosphere Kanifushi Maldives has become the first resort in Maldives to earn Certified Guest Property designation awarded by the American Hotel & Lodging Educational Institute (AHLEI). To earn this distinction, the popular all-inclusive resort trained employees with AHLEI’s Guest Service Gold®, with 80 employees earning the Certified Guest Service Professional (CGSP®).

As the first resort in Maldives to earn the title of Certified Guest Service Property, Atmosphere Kanifushi Maldives, which opened in December 2013 gets a competitive edge as a top service provider.

According to training manager Allen Mathias, the human resources and training team of Atmosphere Kanifushi Maldives has a vision of making Atmosphere Hotels and Resorts a learning organization.

“To achieve this vision, we sought out partners to help in creating signature and unique learning opportunities for our colleagues; that would be instrumental in making them crave for learning about the hospitality industry and cascade the same down to creating delightful service,” he explained.  AHLEI’s Guest Service Gold® and CGSP® offered the best fit for the organization.

Atmoshere Kanifushi

“We believe that we are in the people service business of making ourselves better human beings serving our guests. The CGSP® training helped us offer exceptional service to our guests,” said Mathias. “Also, being at Maldives where there are limited hospitality training institutes for the colleagues to learn about the subject, this training and certification has given them an edge above others making them more learned and building their skill level.”

The training and certification was conducted in a combination of classroom and online training, which for most employees was a completely new experience, as was the concept of multiple-choice exam questions. Because of these challenges, the feeling of pride among the employees when they earned their certification was tremendous.

Atmosphere Kanifushi Maldives has implemented an internal “Atmosphere Delight” program to recognize staff members who “wow” guests with exceptional service.

Awards

Mercure Maldives Kooddoo wins triple honours at World Luxury Awards 2025

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Mercure Maldives Kooddoo Resort has received three titles at the 2025 World Luxury Awards, named Luxury Adults Only Resort, Luxury Island Resort, and Luxury Cultural Resort in the Indian Ocean.

The awards highlight the brand’s focus on locally rooted hospitality, with stays shaped by place, service and community. The resort presents Maldivian culture through curated experiences, pairing contemporary comforts with island traditions.

Positioned as an adults-only retreat, Mercure Maldives Kooddoo integrates culinary influences and cultural programming to offer guests a stay informed by the rhythm of local life and delivered with consistent service standards.

“These awards are a true reflection of our team’s passion for creating experiences that feel both local and memorable. Every detail, from the design to the service, is guided by the authenticity that defines Mercure. We are grateful to our guests for being part of this journey,” said Riaan Drever, Cluster General Manager.

The World Luxury Awards recognise excellence in global hospitality, honouring properties that consistently deliver strong guest experiences and celebrate diversity across the travel sector.

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Awards

Hat-trick for Pullman Maldives Maamutaa at 2025 World Luxury Awards

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Pullman Maldives Maamutaa has received three honours at the 2025 World Luxury Awards, securing titles for Best Luxury All-Inclusive Hotel, Best Luxury Wellness Hotel, and Best Luxury Family Hotel in the Indian Ocean.

The awards underscore the resort’s approach to experience-led hospitality, combining design, wellbeing and guest engagement. The recognition also reflects Pullman’s commitment to innovation, inclusivity and sustainability, which sit at the centre of the brand’s strategy.

Since opening, Pullman Maldives Maamutaa has developed an all-inclusive offering that brings together adventure, wellness and a close connection to the natural environment. Its portfolio includes an underwater villa, wellness concepts and family-oriented experiences.

“We are honoured to receive this recognition at the 2025 World Luxury Awards. These awards celebrate the heart of what we do—creating inspiring moments for every guest, whether they come to reconnect, recharge, or simply play. This achievement belongs to our incredible team, whose passion and dedication make Pullman Maldives Maamutaa what it is today,” said Riaan Drever, Cluster General Manager.

The World Luxury Awards recognise excellence in global hospitality, highlighting hotels that consistently deliver strong guest experiences and demonstrate innovation in service and design.

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Awards

Manta Air named ‘Best Seaplane Company – Indian Ocean Islands’ at 2025 World Luxury Travel Awards

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Manta Air has been honoured with the title of Best Seaplane Company – Indian Ocean Islands at the 2025 World Luxury Travel Awards.

Now in its fifth year, the World Luxury Travel Awards recognise and celebrate excellence across the global travel and tourism industry, spotlighting organisations that deliver outstanding experiences and set new standards in service and innovation. Winners are selected through a combination of public voting and industry evaluation, reflecting both guest satisfaction and professional merit.

This accolade highlights Manta Air’s continued commitment to redefining domestic air travel in the Maldives through reliability, comfort, and service excellence. Since its launch in 2019, Manta Air has transformed the way travellers experience the Maldives’ scenic journeys between islands, offering both scheduled domestic flights and seaplane transfers that seamlessly connect resorts and atolls across the archipelago.

With a strong focus on passenger experience, Manta Air introduced Maldives’ first premium seaplane service, featuring pre-assigned seating, comfortable lounges, and a consistent flight schedule designed to enhance convenience for resort partners and guests alike. The airline’s growing fleet and operational reach have positioned it as one of the country’s leading aviation innovators.

Commenting on the award, Manta Air stated that the recognition reflects its ongoing efforts to raise the bar in aviation standards and customer satisfaction. The airline reaffirmed its commitment to maintaining world-class operations while continuing to elevate the Maldives’ reputation as a luxury travel destination.

The recognition from the World Luxury Travel Awards underscores Manta Air’s role not just as a carrier, but as an integral part of the Maldivian hospitality experience — one that begins the moment guests take flight.

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