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Shangri-La, Taj’s ‘Warmer Welcomes’ alliance named Best Loyalty Partnership

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Groundbreaking hotel loyalty alliance launched by Shangri-La Hotels and Resorts and Taj Hotels Palaces Resorts Safaris last year has been named “Best Loyalty Partnership” at Flightglobal’s 10th Loyalty Awards.

The award, judged by a panel of leading loyalty management specialists, highlights the unique guest proposition offered by the “Warmer Welcomes” hospitality alliance, which allows Shangri-La’s Golden Circle and Taj’s InnerCircle members to earn and redeem their preferred loyalty currency at the more than 200 hotels managed by the iconic hotel groups.  The award also recognises the commercial benefits generated by the partnership for the brand partners.

“It’s an incredible honour to have ‘Warmer Welcomes’ recognised by Flightglobal,” said Shangri-La’s Vice President Loyalty and Partner Marketing Wee Kee Ng was quoted in a statement, as saying.

“By merging global strategies, Shangri-La and Taj are able to offer over six million loyalty members new experiences and the benefits most important to them, while in the care of any of our hotels in over 131 destinations.”

“We sincerely appreciate the recognition and encouragement that this award has given to our team,” Ryan Pais, Associate Vice President for Customer Relationship Management at Taj Hotels, said.

“Warmer Welcomes has helped drive deeper engagement with our valuable guests by providing them with seamless benefits and opportunities to earn and redeem points across our iconic hotels.”

Flightglobal, founded in 1996 and based in Toulouse/France, is a leading independent management company that monitors all 200+ frequent flyer programmes in the travel industry.

Established in 1903, Taj is one of Asia’s largest and finest group of hotels, comprising 99 hotels in 61 locations across the globe, including presence in IndiaNorth AmericaUnited KingdomAfricaMiddle EastMalaysiaSri LankaMaldivesBhutan and Nepal.

In the Maldives, Taj runs two resorts: Taj Exotica Resort and Spa Maldives, and Vivanta by Taj – Coral Reef Maldives. Hong Kong-based Shangri-La runs the Villingili Resort and Spa in the southernmost Addu atoll and Hotel Jen in capital Male.

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Maldives celebrates arrival of 2024’s 1 millionth tourist

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Maldives on Thursday welcomed the one millionth tourist to visit this year.

The one millionth tourist is a Thai named Sutapa Amonwivat, who arrived from Singapore with her husband and two children. This is her second visit to Maldives.

Maldives Marketing and Public Relations Corporation (MMPRC) and the Ministry of Tourism gave a warm welcome to Sutapa at the Velana International Airport (VIA) Thursday afternoon. She was welcomed at the VIA by tourism minister Ibrahim Faisal, MMPRC Managing Director Ibrahim Shiury and senior officials of various relevant agencies.

After welcoming her with traditional offerings, she was presented with various gifts by the ministry, MMPRC, customs, immigration, Maldives Association of Travel Agents and Tour Operators (MATATO) and Trans Maldivian Airways (TMA).

Maldives reached one million tourists in June, three weeks earlier than last year. The number of tourists reached one million on July 16, 2023.

Maldives expects to reach 2 million tourists this year.

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New air route connects Chongqing to Maldives

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Chongqing Airlines on Monday began its inaugural flights to Maldives.

The Chongqing-Male route, scheduled three times a week, is expected to strengthen the bonds between China and the Maldives, opening up exciting new opportunities for tourism and cultural exchange.

The inaugural flight was welcomed upon its arrival at Velana International Airport (VIA) in Maldives, where local officials and tourism representatives expressed their enthusiasm for this new development.

“We warmly welcome our friends from China to our beautiful islands. This new connection strengthens our bonds and opens up new opportunities for tourism,” the tourism ministry said on X.

Maldives currently welcomes four airlines from China, including China Eastern, Beijing Capital Airlines, Xiamen Airlines.

In January, Maldives government urged tourism stakeholders in both Maldives and China to ramp up efforts to restore China’s position as the primary source market for Maldives tourism, a status held before the onset of Covid-19.

China, being the largest source market for Maldives tourism before the pandemic, saw a resumption of tourist arrivals from January 2023 after a three-year hiatus due to the pandemic. In 2023, the Maldives welcomed 187,118 Chinese tourists, marking a significant recovery in numbers. This year, the Maldives has welcomed the most number of tourists from China, with over 107,940 or 11.5 percent of total arrivals by June 12. 

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CROSSROADS Maldives Introduces Weixin Pay at resorts for seamless guest experience

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CROSSROADS Maldives has introduced WeChat Pay, widely known as Weixin Pay in China, across its world-class resorts, SAii Lagoon Maldives, Curio Collection by Hilton, and Hard Rock Hotel Maldives. This payment option is made available to enhance the convenience and overall experience for guests from China, making their stay in the Maldives more enjoyable and hassle-free.

Understanding the needs of the diverse guests, CROSSROADS Maldives has integrated WeChat Pay into operations, allowing guests from China to easily and securely conduct transactions using a payment method familiar to them. The introduction of WeChat Pay is a testament to CROSSROADS Maldives’ dedication to enhancing guest satisfaction by offering exceptional experiences at every turn. What is also expected through this initiative is that the guests could benefit from better foreign exchange rates, translating to better savings on their expenditures during their stay.

The option is available for guests in-house conveniently at both resorts as well as across the Marina at CROSSROADS Maldives where a wider variety of unparalleled dining and retail experiences are available for all guests. The day visitors from China will also therefore equally benefit from this new introduction at the Maldives’ premier multi-island integrated leisure destination.

SAii Lagoon Maldives, Curio Collection by Hilton, is a vibrant tropical escape that offers unique and locally inspired experiences. The resort features spacious rooms and villas, a variety of dining options, and an array of recreational activities designed to cater to the desires of modern travellers. Guests can escape to the island’s SAiisational natural beauty, enjoy water sports, and indulge in spa treatments, all while relishing the personalised service that defines Hilton’s Curio Collection.

Hard Rock Hotel Maldives brings the iconic Hard Rock spirit to the tranquil shores of the Maldives. This family-friendly resort offers a perfect blend of relaxation and entertainment, featuring music-inspired experiences, live performances, and the brand’s signature amenities. With luxurious accommodations, diverse dining options, and a plethora of activities for all ages, Hard Rock Hotel Maldives ensures an unforgettable holiday experience for every guest.

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