“Excellence is a journey, not a destination” Ranjit Phillipose
Maldives.net.mv – Within the hospitality industry, it is a challenge to find an individual who is as loyal to a brand as Ranjit Phillipose, the General Manager of Taj Exotica Resort & Spa Maldives. Warm and good-natured, Mr. Phillipose was keen to give us a few moments of his very valuable time, to get to know him a bit better.
Within a period of over 20 years, he has been able to climb the corporate ladder of Taj Hotels Resorts & Palaces, bringing with him a vast experience of the industry as well as a positive attitude to wherever he goes.
In 1993, Mr. Phillipose graduated from Madras Christian College and began his journey with Taj Hotels Resorts & Palaces. His career began in Taj Coromandel Hotel as a Duty Manager, located in the heart of the commercial district in Chennai.
From 1999 to 2005, he was based in London, working with Crowne Plaza St James as a Front of the House Manager. This was the period when Taj started to expand as a chain and Mr. Phillipose was lucky enough to be involved in opening new properties in the Seychelles and Mauritius. After that, he saw himself move up the ladder to properties in USA where he worked at The Pierre in New York, Taj Boston and Taj Campton Place in San Francisco till 2009.
When Taj Falaknuma Palace opened in 2009, Mr. Phillipose was at the helm of the property, the General Manager of this famed and royal palace in Hyderabad. In 2012, he decided to take a well-earned break and travel to Taj Exotica Resort & Spa in Maldives. Before he knew it, he had fallen in love with the resort and was moving to the Maldives in two months.
He said, “The scenic beauty of the Maldivian islands is absolutely stunning and there is no comparison. It’s like living in a postcard as every day is so beautiful. Previously, I have only been in big city hotels and I could not have chosen a better place to get a resort experience than right here. I have also never had time to sort of stop and look at things.But here, it gives me the opportunity to look at nature. ”
Mr. Phillipose is a strong believer that his diverse group of staff is his greatest asset. He stressed the importance of developing their personal skills and was proud to see how they advance with the many trainings and programs that are offered to them. For him, keeping his staff satisfied is one of the most important parts of his job. He takes a special interest in spending time with his staff, getting to know them, being involved in activities with them and most importantly, giving them a sense of belonging. As he said, “When my staff is happy, they make my guests happy. It is as simple as that!”
He also believes that he can learn something from everyone he meets. As he mentioned, sometimes you learn what to do and most importantly, you know what not to do. In constantly changing environments like the hospitality industry, he believes that he is always on a path as the bar keeps changing every day. We leave you with a simple line from Mr. Phillipose that he goes by. “Excellence is a journey, not a destination.”
By Aminath Ishrath